First time I ordered a pair of shoes, they arrived and they didn't fit. Madewell said I needed to place a new order to get a new size, they were out of stock and couldn't help. Okay, crummy luck… but oh well. A month later I ordered 3 pairs of pants, when they arrived I received 2 pairs of jeans that I did not order. When I contacted customer service they said I had to place a new order. But guess what, the items I originally ordered are now out of stock for the next 4-5 months! Madewell did nothing to compensate for the inconvenience and instead gave me label and told me to return the items they wrongly sent. I get mistakes happen, but honestly not worth the hassle shopping here.

Incredibly overpriced Chinese- and Vietnamese-made junk. Returns take FOREVER...if you don't have a Madewell brick-and-mortar store near you, you will have to make your returns via USPS, and you'll wait an eternity for your money back. It's just not worth the trouble for such ordinary items.

I tried reducing the number of emails. Then I tried unsubscribing entirely -- several times. Then I tried emailing customer service -- several times. I am STILL getting daily emails. Spam is illegal, Madewell.

They just processed my refund and are refunding me not even half of the original price paid (including the shipping). I ordered shorts in size 26 and could literally fold them around me in HALF! And Madewell has the gall to charge me £30 for returning the item to their facilities in Southampton from London (after having paid £15 for "international" shipping...). SERIOUSLY? Will be taking this up with my bank, because this screams illegal to me. They are outright stealing from customers! I highly advise anyone considering ordering from them against doing so. The authorities should take a thorough look at these companies' (J. Crew and Madewell) business practices. Wish I could report them to the SEC or something.

So I like the clothes ok (although a few of the t-shirts I bought developed holes after 2 washes) BUT I tried to return some jeans (which I spent over $100 on) that didn't fit and I CAN'T!
Due to being an international order the only return instructions they provide is to email julie@ madewell. So I did this - multiple times with absolutely no reply! I've tried to get responses via multiple other avenues and nothing. They don't provide an address I can send my return item to so basically I just can't return it and I've wasted my money. What BS! This company is crap. There's plenty of other companies that actually value their customers. Plus their clothes are no better quality than any where else - it's just a marketing angle. Won't bother spending my money here again.

They have also disabled reviews on their facebook page and won't accept review on their website about their service, which is pretty telling.

I ordered a bikini from Madewell and was sent half of it in a timely fashion. It has been a month and I am still waiting on the swimsuit top. Despite multiple attempts to contact Madewell, they have no interest in ensuring that I will be a returning customer and continue repeating that the timeframe listed on the website when you buy something is not guaranteed.

I ordered men's jeans in the fall of 2020. They were worn a handful of times before they suddenly split about 6" on the back pocket area. When I contacted Madewell, they told me I was outside the return window of 30 days so I was out of luck. They questioned if my boyfriend was doing construction work in the jeans (he works as a media director at a church - mostly a computer job & also didn't wear jeans too much during his work from home time during the pandemic). After sending a couple of emails with my dissatisfaction with their product & wondering why a company with the name "made well" had a faulty product, they had me send the jeans back. Despite being out of their strict 30 day return window, they sent me a store credit in the amount I paid for the jeans. I'm glad they stood by their product! I will continue shopping with them!

I'm an easy going person, and asked a very valid question with their chat team. I was brushed off and then was the equivalent of hung up on. I accidentally checked out as a guest, as opposed to my insider account. Which means I lost all the insider points made on that purchase. The chat assistant basically said too bad, there's nothing we can do, nothing to help you feel taken care of, and left the conversation. I was still talking. I'm sure this happens to people a lot. I'm sure the company could choose to fix this kink in their network. They choose not too. They choose to be greedy, uncaring, jerks. It's disappointing. I can live without their clothes. There are so many indie shops doing what they do, only better, anyway.