About the Business
Madewell, a proud member of the J.Crew Group, is dedicated to delivering exceptional quality products while aligning with the group's commitment to excellence.
Business Highlights
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Reviews Summary
Madewell has a rating of 1.6 stars from 97 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Madewell most frequently mention customer service and credit card. Madewell ranks 1851st among Women's Clothing sites.
Prices are a little high, but the products are great. My girlfriend loves her $50 sunglasses, even if I think they are a little pricey!
Still, great quality and it's what you expect in terms of pricing from a upscale company. Keep it up.
I thought all money spends the same green, could not get any help from any of your sales people, but helped all the Caucasian women that entered the store, very bad for business
Email# *******@gmail.com
I have always bad experience with this store either I shop offline or online. The employees are always rude and obnoxious. They are not willing to help you at all. They don`t even seem be to be interested in making profits for their store. This places needs changes!
Madewell clothes and shoes are just as the name suggests - made well. The clothes are a sort of cross between JCrew and Anthropologie, with more like Club Monaco or even TopShop sorts of prices. The store itself is way too overwhelming for me to go into -- it's a bit like Urban Outfitters meets Abercrombie (yeah, it can be bad, especially the Soho store). Since I more or less know my sizes here, shopping online is a whole lot more pleasant. Everything's super easy and reliable. There's a flat $5 rate for shipping, no matter how much you get, so that's a perk.
Ordered a pair of slippers on 11/20 for a Christmas gift. They don't fit so I tried to initiate a return. They have a hard and fast 30 day return policy. This is the only company I know of that doesn't lift their 30 day return policy for the holidays. I even called the customer service line thinking they would surely lift the policy for a holiday order - but no. I will not buy from Madewell again.
I really like the style and quality of Madewell clothing, however my most recent purchase was sold out after I purchased it. I found out two days after my online purchase. This wouldn't be such a big deal but this is the FOURTH time in a row this has happened (all different items) and they send me the same verbatim, generic, scripted response every time and do nothing to make it right. I do not have this issue with any other company. This is a terrible way to run a business. I will not be wasting any more time with Madewell in the future.
These are simply the BEST fitting jeans I have ever worn! The zip front (with no over-fly) is SO FLATTERING and now I realize that often it's that extra flap over the fly that makes my tummy pooch.
This is so streamlined and cute! I am 63,5'4 and 135 pounds. I am wearing a size 27. MAKE MORE COLORS AND I WILL BUY!
Been living Madewell for several years now! And didn't realized that even if you order from your account, you make sure that your method of payment is associated with your account. For 2 yrs I was wondering why I was not receiving any Insider credits (Inagould be an Icon Level by now) or receipts for my purchases. Just found out that when I used my ApplePay instead of my PayPal it defaults to an old work email. I didn't even realize that it had my work email. I would w we use that for personal emails. Nevertheless, I ended up purchasing 2X of the same thing because I thought my first order didn't go through even tnoigb I should've known it did because My credit card was charged. Anyway, I was told that they can't transfer my credit From one account to another. But Inonky have ONE account! Why should the default email of my payment method precede my account's email address?! It does r make sense! I only use the link they send me on my personal email address not my old work email which I have no access to in the first place!?
Something needs to be fixed & madewell should not refuse to credit me my Insider points!
Anybody else run into similar problem? It's very stressful!
Pls email me at
*******@gmail
Madewell is just not trustworthy or easy. They don't deliver. Trying to get credit for products they didn't ddeliveris a nightmare. 3 times they have sent the wrong product or size. Amazon, Quince, Nordstroms are all simple, straightforward and deliver products as promised.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members