mail.com

I just signed up for my new account, received confirmation, stating that the account is now active and I can use it. But at the first attempt to sign in, I received an error message saying something like "we have detected a suspicious activity on your account and blocked it for your security". They offered alleged steps to recover account. I've completed all steps 3 times but my account remains locked for no reason. Mail.com are a bunch of crazy losers.

I had two mail.com accounts. I was eventually locked out of both because of some unspecified suspicious activity. Customer service was slow to respond and generally unhelpful. Finally managed to recover both accounts, mostly on my own, but by then had already moved my email subscriptions elsewhere. There are far better free email services out there.

I set up an account for my daughter. After an hour the account was blocked for some strange reason. After sending a question to support I got an enigmatic answer that it will remain blocked and there is nothing they can do.
Summary: If you want to have a secure account and a peaceful sleep at night avoid mail.com

A few weeks ago the people that run Mail.com said they were getting new servers and everything should start working more smoothly. I have not been able to access my account in 3 days, it keeps telling me either wrong name and/ or password, or a problem connecting to servers, how does one go about cancelling their account?

Mail.com reissues closed email address. Mail.com refuses to open new accounts without explanation stating they will get back with a reason... They can answer negative reviews within hours, it's been over a week, NO RESPONSE. Arrogant, non responsive, refuse to accept any responsibility for their errors. Could have been such an assume service, but NO!

At first several years ago this email site worked adequately, but slowly got worse. Recently they took money out of my credit card without my permission to allow me a Premium Status (limited ads). Now i can't even get on my old email and see what's there. This company is a waste of money and provides no service, even if you ask them. Stay away!

Ok, so a few weeks ago I decided to try mail.com (I was fed up with Gmail and their "information sharing" policy). Everything went normal for a first few weeks (I did not send or receive many e-mails, I only used the account to order some domains and hosting).

Now I'm unable to log in to my account - the screen says that they "blocked account as precautionary measure" due to "irregular activity"... What irregular activity?

Needless to say - I'll never use their services again..

Better use an another free mail provider, as this has some serious issues. The worst thing they will do to your mail is block it for no apparent reason. Which is very bad if you had your email for business. Secondly, you will get a ton of spam emails in your main inbox folder, but in spam folder there will be zero of them. Is spam filter even working? Thirdly occasionally i can't receive any of emails that were sent to me.
Actually there are a huge amount of problems with mail.com and this problems will only affect you, so as other reviews, i will say stay away from them.

All email accounts were blocked for unusual activity after 1 month and when I responded to the email link was told that the accounts will remain blocked until further notice by decision of the abuse department. Luckily, no important emails were yet setup. Totally stuck and accounts cannot be accessed or used. If you want safe and reliable email service and customer support, look elsewhere beside mail.com. Lesson learned

It's now impossible to send emails to any business from mail.com as the domain seems to be blocked by email gateways. I have contacted premium support about this many times over the past couple of months but no reply until a couple of days ago when one of their guys responded telling me to check my spam folder and that I should assume emails were delivered unless they were bounced back.
Duh! I have sent them around six examples of rejected messages with all the warning stuff that came back with them.
Given the quality of support I am starting to wonder how much longer this organisation is going to be around. They have nowhere near enough staff and from what I have read on other posts here their attitude and competence is pretty poor.
I am migrating to another provider as fast as I can. Anyone with stuff on their cloud should retrieve it asap.

After over a decade paying for premium service they have blocked my account without any apparent reason.

There's no way to get in touch with them neither a phone number to call them or even an email address, only through a contact form which I have sent dozen of times without getting reply.

I use my email account for personal and business matters, and now I cannot send or receive emails. This is frustrating I really don't know what I'm going to do and I had also registered using my email address regarding a bunch of apps and sites.

I'll keep on looking for a way to get in touch with them and hoping I can recover my account, which I have invested praying for premium service every year.

Run! They will lock you out of your account. After two years and putting this on my business card, I cannot access my account. This is a common occurrence, just go to their Facebook page and read comments on their pictures. Customer service is a joke! I literally have sent them an email every 30 min. They claim they are not receiving my emails. Once they lock you out you must send a valid ID picture to get back in, if they ever let you in... run dont walk! It may work for a while, but once you start depending on it and create a million contacts you will be locked out with no way back in!

Are they all on Drugs at mail.com? Customer Service cannot read, cannot respond correctly, don't have a clue how to do a job. If you complain, mail.com will HACK you, change your setting, Block you, Delete your contacts,
Or even Delete your Account.

Multitude of problems with mail.com in the past months. Emails say "sent", but are not. Emails to your friends are called "Spam" and you get blocked, forced to waste much time and jump through many hoops - only to see it happen all over when you send the next email. Complaints? Never resolved in Months!
mail.com does not care. Maybe they are bankrupt. Or selling again. Horrible treatment of people.

mail.com will Burn You. Change to a reliable email provider ASAP. January 2020

Since 2013 I've had my account. It has typical features. I have 12 folders added to sort mail. It has good spam control. Aft I got familiar with its differences find is easy to use, as any other free webmail.

I am currently a paid subscriber elsewhere and was considering moving to mail.com, first as a a free account holder, and then possibly a paid subscriber. However, like many others, my email account has been blocked immediately after it was created. I consider myself lucky that this happened so quickly before I moved any business to mail.com I have been a customer of 1&1 both in Canada and in Europe and I am fully aware of the unscrupulous tactics they used to charge their customers. I have long closed those accounts now. As a seasoned IT professional, I can say that the IT services industry is plagued by robbers and scavengers like 1&1 and mail.com, or the few giant greedy corporates whose product is you - yourself.

After being with this email provider for about ten years I am finally shutting down my account! It was a decent service before Taboola got hold of it. Now it is full of unwanted rubbish advertising and constant spam that is directed into your account in the hope of conning you into buying some useless product or bogus service. Utter rubbish company - Do what I did close the service and move to an ethical email provider.

Mail.com is a DOG! Stay away from it! Worst email provider I've ever encountered. And there are a whole host of reasons for this opinion; too many to name here. Suffice it to say, they are no more than an electronic billboard for their advertisers! I have no idea why 1and1 (a solid website provider) would want this "brand" in their stable.

Logged on after starting a business, account blocked.
No reason, no contact.
3 days later account blocked and would not be unblocked because our abuse department says so, no more information is known.

Why didn't you just ask me to upgrade?
Where is your customer service or support?
My business took ages to set up and you can ruin it by just not allowing me in? All my receipts, invoices.
DO NOT USE!

I have been a loyal mail.com user for approximately TEN years. I have so much information and important correspondence saved in this account and then suddenly I am unable to login. During that time I am trying to contact customer service with no response and I realize the account is no longer receiving incoming mail and everything is bouncing back! It takes them 6 days to respond to be and this is what they say

Dear user,

Unfortunately, we cannot assist you with your inquiry as we do not own
Or manage that domain nor do we know where you can go for assistance as
We are simply discontinuing support of a domain we don't manage.

Regards, Julio M

Can this be for real? They just dump one of their novelty (choose from hundreds) domains one day and the whole thing just disappears with no access or forwarding information!?!? What am I supposed to do to retrieve my information!?

Well, I've been using this service for years. Today, I have no more access to my e-mail account. I received a message stating that my account is blocked and I need to contact them. The contact is by way of a web form and no time commitment for addressing the issue. Tried Facebook and Twitter but Mail.com obviously does not pride itself on efficiency. Unfortunately, after doing some research, it has become evident that this is not an isolated issue. Also, it appears that the situation could be terminal.

RUBBISH! DO NOT USE! I had an account with them for years, then suddenly got sent a message: ' your account will be non existent in 1 months time'. They then tried to get money out of me to forward any emails. SCAM! I notified as many people as I could, but am locked out of multiple accounts of other websites where I used this address. I have no idea of the amount of lost emails that I have never received from old friends etc. So bad! Customer service is zero.

I've been a Mail.com customer for 6 or 8 years now, and I'm usually satisfied. I pay a small annual charge for premium service and get my emails without ads, and never had my account blocked or closed. The system is customer-friendly and normally does what it is supposed to do.
But when it doesn't, look out! Occasionally, there will be some glitch on the site, and when I ask about it, I ALWAYS get the same answer. User error. My fault! I'm treated like a novice and sent a standardized reply that tells me all the things to check so I can correct my own mistake(s). Guess what? A few days later the glitch miraculously is fixed, and it wasn't my fault at all. The business concept is ok, but the tech folks behind it are incompetent.

All these negative reviews. They couldn't have been for mail.com. I've had a free mail.com account for 13, count'em 13 years now.

It's plain. It's simple. It's functional and it works! Thus it gets 3 stars. The fourth star is because it gives you a choice of hundreds of cool domain names.

Is it a power email account full of bells and whistles and innovative features? No, most certainly not. But it does basic email quite nicely.