Mailchimp

I really love MailChimp service and I believe it's one of the best email marketing solutions out there.

One thing I can't figure out is their weird pricing model: the FREE plan allows you to store up to 2000 subscribers, while the PAID plan worth $20/mo only allows up to 1500 subscribers. Is that fair?

(1) Neat that you can upload your own templates. But sometimes Sublime text says my template is perfect while Mailchimp cannot render it correctly and I need to add extra tags just to satisfy Mailchimp.
(2) Neat file managing system. Basically, like a CMS - no need to worry about locating files on your business FTP server.
(3) Pricing bites sometimes.
(4) I wish they offered more options for conditions: like "send this campaign to people on this list who did not read my previous email".

After deleting and completely clearing my mailing list of 1800 (maximum allowed is 2500) I re-entered the new list, also of around 1800. This triggered an automatic notification that I had exceeded the limit allowed by my subscription. Every complaint to the service desk resulted in automated response, followed by an automated follow-up asking "how was our service" responding "unsatisfactory" that message simply triggered another automated response, followed – you've guessed it – by an automated "how was our service?" message. When despite everything an invoice then followed for the non-existent additional addresses I lost patience and cancelled my bank direct debit. This led to a pathetic message saying that it was for my security that they do not respond to any address other than the one used to set up the account (which in this case was a marketing company acting on my behalf). One of the worst examples of pigheaded adherence to self imposed rules that I've come across. I have just signed up with Sendinblue, ticks all the same boxes and is actually cheaper. My first contact with customer service resulted in a telephone call from their Paris headquarters, and dealt with the query perfectly

I had an account that collected those whom subscribe on my website. In Christmas of 2018, after 3 years as a customer, my account was hacked. They required I send an email asking the people to confirm subscription. We all know how busy people are at the holiday, so majority did not open their email or confirm. I am sure it worried them to get such kind of email. Those that did not confirm were deleted from my subscriber list. After that, I did not login until February when I find I am locked out. They got back with me in late July to tell me because my account was hacked, they locked it and I had to do a virus scan, among other things, for them to consider giving me back my account. Remember, I am paying a monthly fee the whole time. Today, he said I can get it back if I make a two step verification process, and agree to the terms that no one else will access the account. Well, I am not a web designer or digital marketer so I am not going to be doing that, so obviously my web designer will be using it. Make me use it and make me waste my money since I do not have those skills. In total, after 4 years of using mailchimp, I lost over 700 subscribers as a result of being hacked! Not like I could help it or something I did wrong?! Being hacked is enough to deal with in itself! I do not need more trouble from being hacked! Stay away! They will ruin all your hardwork and not value your business. They are halfway a scam charging me while locking me out for 5 months!