Mainland Auto Parts

Purchased a part 3/29/22 which they had "in stock". They double charged me Virginia state income tax, refused to provide an itemized receipt. Several calls claimed part shipping from Virginia, Ohio and finally on 4/11 they bought a part on eBay and it shipped from another company in MA. The part is defective. Their "partner warehouse" refuses to honor the warranty since I am not the purchaser, Mainland refuses to refund the money they collected almost a month ago. Derrick, Alex, April, Melina, all gave false information on multiple occasions, these are scam artists. There are reputable part suppliers out there that have parts in inventory, unlike this bunch of frauds who source the lowest cost parts on eBay after they have your money. This company doesn't even exist at the corporate address. The same street address and suite ( suite 1200) are shared by 6 other companies. Please save yourself time ( 3 weeks in my case), headache and the trouble of going back and finding another part from another supplier, stay away from these frauds. I attempted to buy a seat belt, a piece of safety equipment. Don't trust your health or your loved ones to this bunch.

I was looking for a transmission control module that was nearly impossible to find. Right now, its super hard to find one of these specific ones. As soon as the picked up the phone you could hear many people talking in the background so that was the first tip off to me. When I gave the part number, he asked me if I was sure about the part number and wanted the make and model of my vehicle. Then had to look it up again. Something was just very fishy once again. He put me on hold and came back saying that they have the part. Then told me that they could have it shipped to my door for the price they wanted. The price was very different from most prices I have found for that specific module. This was another red flag. I had them send me an email stating what they said in writing... they sent the email. Then after doing some research about the company, I decided to not do business with them. Be aware of these scammers. Im super glad I did not throw my money away on my part. After doing the research i found that most people got a defective or damaged part and they do not accept refunds on top of that. What kind of parts store does not do refunds? Only the sketchy ones. This is a warning to not do any business with these people.

I ordered this item on Jun 29,2022 from Mainland Auto Parts and they received the payment on June 30,2022, They assured me that they had the part and would ship it out rightI. The part arrived around July 11,2022. The part was a used heater hose. I notified Mainland Auto Parts about it being the wrong item. They said they would send a shipment label to me to return it. That never happed, Then they said that they would sent the correct part. When I inquired about that shipment they said I had received it. I told them I had not received the shipment. When they checked they told me it was shipped to another state. I have contacted several people at Mainland Auto Parts, I've talked to David, Anita, April, and Christ to name a few. When I call and can reach someone, they seem to try and resolve the problem. They say that there's a record of my calls for a refund and that they don't know why it hasn't been processed. That they would check and fine out and always assures me that someone would be calling me by the end of the day. No one ever responds. It's now October 25,2022 and I still have not received my refund. I'm hoping management from the main office reviews these reviews and will action to correct this problem,

See attached document
This company lost its credit with BBB
this compamy going out of business in few days