MajorMobiles

A little dubious about buying form an unknown site, but after my experience, I can say that they are the real deal!

I called their number after I placed the order and spoke with Jenny who confirmed everything was good. 2-days later my Apple Watch showed up on my door!

Highly recommend.

Major Mobiles sell phones which are imported from Panama at a fraction of price. Therefore, the frequencies are not appropriate for UK market so phone reception will be significantly impaired. Plus some functionality is not available such as Samsung Pay. No refund after 30 days despite advertised. AVOID!

The iPad I purchased was great, works well, brand new in box, but not originally for uk market, however, adaptor plug was provided as an extra. My only criticisms are lack of communication and a little slow on delivery.

I am very satisfied with my Samsung s10. Saved more than £200 compare to high street prices and received brand new sealed packed phone and all other extra accessories. Fast delivery. Well recommended to others as well.

Ordered iPad on Tuesday night picked wrong colour and as I ordered for someone else I wanted to change this I selected cancel and got a reply page so I requested an amendment. Received email next morning to say order was amended had another query which was answered quickly. Well done Melanie G. IPad arrived Thursday afternoon. Excellent service

Beware, this company sell products as though they are to UK spec but they are not. I purchased an Apple IPhone only to find out that it was US spec which means the signals work differently so you can have major issues when using in the UK.
Attempting to speak with someone at this company is near on impossible or when you email them they only respond to questions that will get them a sale. Ask anything they don't want to answer or when trying to return a phone, they do not reply.
Pay a bit more money and get a guaranteed UK spec and avoid this fraudulent company. They should be reported to trading standards.

I ordered a Samsung Galaxy Note 9 from this company. I selected the free standard UK postage at checkout and was thrilled to receive it with royal mail 2 days later. The phone itself was exactly as advertised. Brand new and works perfectly with my EE sim. It even has 2 sim card slots which is great for my annual trip to paris.

I placed an order for a new mobile phone on behalf of my brother who is disabled, and it arrived so quickly. The ordering process was so easy. The delivery was super quick. Highly recommend. And will be back.

They say that if something sounds too good to be true then it probably isn't. However, this is one of those rare exceptions. Everything was exactly as advertised except the delivery - that was quicker than advertised so that was good.

I will always make this my first port of call whenever I need a new mobile.

This is the first time that I've used Major Mobiles and I couldn't be happier. I ordered a new iPhone 11 at the best price around (and I did my research!). The phone was delivered securely in two days. Customer service are super responsive. 5 star service and product.

Would be zero stars if possible. Worst retail experience of my life. Impossible to get a response to an issue by phone as you get to reception over and over again and they promise someone will get back immediately but nothing happens day after day. Emails too are never responded to. Horrible.

Good service. I received my S10 a day later than expected. The phone was well packaged and brand new. UK fast charger adaptor was included as well as a phone case (for the back) and additional storage memory card. My only critique regarding the phone is battery life; it could be better. I will probably get a longer charging cable as I feel the one included is a bit too short for my liking. I am also not a fan of ear pods. Overall, very satisfied.

So eventually achieved very sporadic email communication. Arranged relatively swift collection of the wrong handset and promised to overnight the right one to me by today. DPD inform me that it'll be delivered on Monday now. 23rd of December I ordered it and paid expedited shipping.

Refund requests for the expedited shipping costs have been totally ignored. Spend a little more elsewhere.

Returned almost a month ago due to the seal being broken and being told by the devices manufacturer that the device had been registered for warranty by an individual in 2020.

The device was delivered back to the retailer on 24/01/2022, I was told to wait two to three days for the return to be processed. As of today 20/02/2022 twenty-seven days later I've yet to receive any refund. I've sent three emails on 01/02/2022, 03/02/2022 and 08/02/2022 respectively asking for an update on my return to which I received only one response on 04/02/2022 where I was told they'd check up on the return, that was sixteen days ago.

If in three days I don't receive a confirmation that my original payment will be refunded I plan to report the transaction to my bank which'll hopefully issue a chargeback. I have evidence of the device not arriving sealed along with digitally signed emails which document all my correspondence.

They didn't respond to my emails which made me feel uncomfortable for trusting to buy from their site. They delayed my refund by a week, I had to call them to receive it. Only reason it's not a 1 star is because they gave the refund.

Company is fraudulantly avoiding warranty and even going to small claims court will be avoided as their address is not theirs and use it illegally
See below response from company that actually works from their legal address after they received my court claim
Hi Darrell,

Apologies for disturbing your day.

We have received the attached letter today on your behalf. I am sorry to read about your troubles with Major mobiles UK,

This address at York House Green Lane West is a parcel forwarding business called Forward2me,

It is not the business address of major mobiles UK, our address has been used under fraudulent purposes by the company.

The person associated with the account number in the address was banned from using our services in early 2020. They are based in the USA. We are going to report this to the relevant authorities.

I really hope you can resolve this, We take fraud very very seriously

I bought an iPad from this company which was supplied with a US adapter which was unsuitable and broke our kitchen socket with the additional adapter of substandard quality that was supplied with it.
Was promised a new adapter and a refund to replace the broken socket over six months ago and I'm still waiting.
Nobody including Melanie G ever answers the emails and it is impossible to get through on the phone.
Use at your peril.

2 identical handsets ordered, 2 different handsets received. 1 hanset had an international charger and a travel adapter supplied. Other had a UK charger. Ordered paying extra for 1-3 day delivery. Eventually turned up a week later. Very difficult to get hold of with responses that just aren't true. Promised a refund for the extra delivery charge which has not been issued.

I ordered iPhone 12 Pro Max 8 days ago but still didn't get any information about delivery. They don't answer on my questions. They are saying it's shipped but didnt provide tracking details.
Terrible customer service. They never pick up the phone. I think I never get my phone. Don't buy from them please!

Purchased an iPad 8th Generation only to be sent a US model not a UK one no paperwork no warranty and has due to legislation below been reported to trading standards and pay Pal.

Under the Plugs and Sockets etc. (Safety) Regulations 1994, it is a criminal offence to place on the market or supply in the UK an appliance which is not fitted with either (i) a UK 3-pin plug, or (ii) a non-UK plug permanently fitted with a UK safety-approved conversion plug. It is not enough, for example, to provide a 3-pin plug adapter or to make the origin of the appliance clear on the product detail page. A loose adapter in the box in which the product is supplied is not sufficient. Possible sanctions for breach are fines and/or imprisonment.

I tried to get in touch as my iPad was showing few faults. Sent them emails. No reply. Their service is the poorest. I will not buy again and will not advise anyone to buy from them.
AVOID IT. YOU WILL REGRET IT.

It was annoying to get to the check out to discover I couldn't get next day delivery when it said it was available on the previous page.
I've also received the phone now and I have a non-UK plug included

Ordered an iPad 7th gen. All fine except it was supplied with a US-style charger and cheap and nasty UK plug adapter. Not ideal as this should have been mentioned on their website.