MajorMobiles

I purchased an iPad on the 30th November 2024, this obviously was a Christmas present. Had it delivered to my place of work thinking it'd be safer. Dpd left it by the reception desk and walked away. It wasn't handed to anyone nor signed for. With it being expensive £270 I assumed it would be signed for or at least handed to a person but it was just left.
So I email Major Mobiles and I got ignored. Emailed a few more times to again be ignored. Called them and to be honest they weren't bothered. Told them I had spoken to Dpd as well. He said he would get back to me.
Surprisingly its now the 11th January 2025 and still no contact what so ever from Major Mobiles. So it was supposed to be a present which went missing and also £270 down.
I'm not impressed with this company at all and it was the lack of communication and attitude that was so annoying!
Can't take a picture of proof as I had nothing to take a picture of.

A little dubious about buying form an unknown site, but after my experience, I can say that they are the real deal!

I called their number after I placed the order and spoke with Jenny who confirmed everything was good. 2-days later my Apple Watch showed up on my door!

Highly recommend.

Beware, this company sell products as though they are to UK spec but they are not. I purchased an Apple IPhone only to find out that it was US spec which means the signals work differently so you can have major issues when using in the UK.
Attempting to speak with someone at this company is near on impossible or when you email them they only respond to questions that will get them a sale. Ask anything they don't want to answer or when trying to return a phone, they do not reply.
Pay a bit more money and get a guaranteed UK spec and avoid this fraudulent company. They should be reported to trading standards.

This is the first time that I've used Major Mobiles and I couldn't be happier. I ordered a new iPhone 11 at the best price around (and I did my research!). The phone was delivered securely in two days. Customer service are super responsive. 5 star service and product.

Returned almost a month ago due to the seal being broken and being told by the devices manufacturer that the device had been registered for warranty by an individual in 2020.

The device was delivered back to the retailer on 24/01/2022, I was told to wait two to three days for the return to be processed. As of today 20/02/2022 twenty-seven days later I've yet to receive any refund. I've sent three emails on 01/02/2022, 03/02/2022 and 08/02/2022 respectively asking for an update on my return to which I received only one response on 04/02/2022 where I was told they'd check up on the return, that was sixteen days ago.

If in three days I don't receive a confirmation that my original payment will be refunded I plan to report the transaction to my bank which'll hopefully issue a chargeback. I have evidence of the device not arriving sealed along with digitally signed emails which document all my correspondence.

Company is fraudulantly avoiding warranty and even going to small claims court will be avoided as their address is not theirs and use it illegally
See below response from company that actually works from their legal address after they received my court claim
Hi Darrell,

Apologies for disturbing your day.

We have received the attached letter today on your behalf. I am sorry to read about your troubles with Major mobiles UK,

This address at York House Green Lane West is a parcel forwarding business called Forward2me,

It is not the business address of major mobiles UK, our address has been used under fraudulent purposes by the company.

The person associated with the account number in the address was banned from using our services in early 2020. They are based in the USA. We are going to report this to the relevant authorities.

I really hope you can resolve this, We take fraud very very seriously

I bought an iPad from this company which was supplied with a US adapter which was unsuitable and broke our kitchen socket with the additional adapter of substandard quality that was supplied with it.
Was promised a new adapter and a refund to replace the broken socket over six months ago and I'm still waiting.
Nobody including Melanie G ever answers the emails and it is impossible to get through on the phone.
Use at your peril.

I have not regretted since the first time that I decided to buy a phone from them because every single device that I have bought from them has turned out to be exactly what I expected and that is what I value most about them. They just need to add more collections to what they already have.