- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
MakeMyTrip has a rating of 1.3 stars from 501 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MakeMyTrip most frequently mention customer service, next day, and bad experience problems. MakeMyTrip ranks 207th among Travel Search Engine sites.
This company does not typically respond to reviews
Recently we had booked our air tickets, Hotel and 3 days cab from Bangalore to Hassan through MMT. It all worked fine though it took some time to contact the driver at Bangalore airport. Even though the MMT invoice clearly stated the amount to be paid to the driver, he demanded additional 3 days outstation charges. This left a sour taste in the mouth after an otherwise perfect holiday.
A very bad site. Disregarding customers' time. Changing a ticket took more than a week and the trip was lost. In exchange for the site putting an additional amount on the ticket, I did not receive the ticket. After many calls and procrastination by customer service, they asked to pay an additional amount as well. An unprofessional and bad site by all standards of the word. 0000000
Searched for flight options Kolkata to Bali. The price was ******* for two persons. While making payment ******* was deducted.
They show a certain price fare and at the time of payment excess is charged.
They take advantage of limited time validity for OTP hence without realizing you land up paying more.
On escalating the issue they put it as a System Failure. Absolutely pathetic and unprofessional explanation.
Date of experience: January 23, 2023
Pathetic experience with makemytrip with my recent bookings, MMT asks for extra money for re-booking of flight due to Air Line cancelation for package trips. Due to multiple cancelation I ended-up paying extra to MMT, and they denied to refund the extra money paid by me.
Please don't trust them completely, they are pathetic... You can't even reach CC over phone, simply it doesn't get connected. I experienced its a trap... I'm suffering...
Date of experience: August 9, 2022
Please choose other providers or local guilds but not this one.
Some issues in the environment that's fine but it's wast of our money and time both, but they can not refund money or any other complementary things.
People have given them lots of money for enjoyments, but they are not caring about that.
Date of experience: January 7, 2019
Booked my tickets on Makemytrip customer care number *******512/. There was a small error in my email ID. A random person called and cancelled my non- refundable ticket. Makemytrip did not verify my phone or passport details with this person. The person who called said I am his wife and therefore calling from a different number. And I have lost all my money. Makemytrip did not compensate
Tip for consumers:
booked my tickets on Makemytrip customer care number 8240-88-0512.. There was a small error in my email ID. A random person called and cancelled my non- refundable ticket. Makemytrip did not verify my phone or passport details with this person. The person who called said I am his wife and therefore calling from a different number. And I have lost all my money. Makemytrip did not
Products used:
booked my tickets on Makemytrip customer care number *******512.. There was a small error in my email ID. A random person called and cancelled my non- refundable ticket. Makemytrip did not verify my phone or passport details with this person. The person who called said I am his wife and therefore calling from a different number. And I have lost all my money. Makemytrip did not compensate
Date of experience: October 31, 2022
Do anything but never use makemytrip.com. They should be awarded as the worst customer service company. I made one booking on June 14 2014 for flight to Delhi from Tokyo on Aug 15. Their system generated two bookings - one with correct flight time and one with incorrect flight time. I called next day on June 15 asked that i need tickets only for correct flight timings but their customer care center cancelled correct booking and gave incorrect timing. I have been calling from that day till today on July 25 2014 but not resolved.
Some number to understand their level of service... issue not solved after:
-- 40 days issue not solved
-- contact customer care more than 35 times and spent average of 20 mins --totalling 700 mins
WORST COMPANY --- NEVER USE in my life - I pledge
Date of experience: July 25, 2014
They cheated me of 1050 rs as I searched to book one way out station can from Faridabad to Delhi and paid full amount. At the time of can schedule, driver called me that he will only cover to and fro to Faridabad and so can't serve... No makemytrip says I booked it incorrectly and there is no other option they have on the site. They are not allowing the cancel the can and not refund any money without even travelling anywhere
Date of experience: June 28, 2023
I have followed up 3 months for a refund.they cheat me by telling that they didn't receive the payment from airline.But I got the information that airline paid to the agent 3 months before itself. Please don't trust makemytrip
Date of experience: August 26, 2023
We regret for the inconvenience. We're investigating the payment discrepancy with the airline. Your trust is important, and we're working to rectify this issue. Rest assured, we aim to provide transparent service. Thank you for bringing this to our attention. Thanks
Absolutely they are the worst service. Unprofessional if I knew this rating before I would never book with them. And it will never happen again. They literally don't have any customer service. I am relieved when I saw all this bad feedback. That, this isn't me. It's their bad service.
Date of experience: September 4, 2023
Once you are done with the initial payment there is no point of contact n these people ll nvr call u back. Their customer support number n email id is of no use. Their sales dept is very active until u pay the initial amount. I raised my query 3 times on their support id but no response called them up for 4-5 times but there in noone to pick up the call. They ll simply say "transferring your call to the concerned person" but no one is there. Seriously bull$#*!
Date of experience: November 8, 2017
I booked the bus on 24 june 2023 and bus was cancelled by the bus driver.He said to me, you will get your fund within 24 hours.Last 10-15 days i filled complaint that i didn't get any refund. They told me that your refund initiate will be get within 72 hours but still i didn't get any refund.
I advise to all of you,don't book any bus through make my trip.
Date of experience: July 17, 2023
Hi, Regret the inconvenience caused. Kindly share your booking details and contact number at Head-CS@go-mmt.com so that we can assist you ASAP. Thanks!
Stay away from makemytrip as they charged me more than what was shown on the screen and would not admit their mistake. They have fraudulently charged me extra for flights that I did not agree to. They charged 7% higher than the actual display amount!
Date of experience: August 26, 2019
I have used this website makemtrip several times to book air travel from USA for domestic india travel, almost always it charges a higher amount than displayed online just before checkout. I do not understand why. Apart from all the fees, surcharges etc etc already added and displayed, they conveniently charge a higher amount after we pay the final amount. Apart from any international transaction fees that they charge and our bank would charge.
Tip for consumers:
If you are in the USA and flying to india, first try Expedia, priceline etc before you use this site, this site will show you good prices in RS. however by the time you check-out it would be the same or more than these websites.
Date of experience: October 11, 2017
I made a hotel booking on 22-06-19. The website stated the price as 2,485 Rs and charged 929 Rs from me as a discounted rate which is actually not worth even for 100 Rs. Finally, I did not stay there at all. When I called at their customer service of MakeMyTrip their response was like I looted them not them...
Date of experience: June 23, 2019
I canceled my flight tickets 45 days back and charged $600 cancellation charges for each tickets. But up to now I did not receive my refund from them. When ever I call that say that wait for 48 hours. Big fraud company. Please buy tickets from the airlines site directly.
Date of experience: August 16, 2023
We deeply regret the delay in processing your refund for the canceled flight tickets. We understand your frustration and sincerely apologize for any inconvenience caused. Kindly share your details at Head-CS@go-mmt.com, so we can expedite the resolution. Your feedback is essential, and we're committed to addressing this issue promptly. Thank you for your patience. Thanks
This website is well-known but I always have issues with them. They end up not adding baggage to the airlines even though we pay for it and it ends up in problems at the Airports. Always book tickets in the airline websites. These Makemytrip people never respond to your queries as well, they say they will get back but never get back.
They do not deseve even a 1 star rating!
Date of experience: May 18, 2016
They make a scam by giving discount on inflated hotel prices, and when one cancels the booking, they charge the discount from us as cancellation fee and fight with us saying" policy, we go by the policy rules". Just never ever book via make my trip
All the mmt cash is bogus thats just a bait for all out there looking at the discounts they are offering!
So plz don't ever book via make my trip or else it would be a $#*!ed up trip!
Date of experience: August 26, 2017
NEVER book your holiday trip through 'makemytrip'... for everything you need to follow up with MMT... Irresponsible, made hotel booking but they refused they dont have tie up with MMT for 4 hours we were sitting outside hotel and they were just making Fool of us by saying we are having words you will get call from us in 10 min, 15 min. First & Last booking from them...
Date of experience: June 4, 2019
When it comes to my experience with make my trip it was all good and fantastic as it was an unplanned but in the peak hours they provided us with the best hotel on our destination spot with other facilities.
Date of experience: October 3, 2023
We're thrilled to hear about your fantastic experience with MakeMyTrip, especially during an unplanned trip in peak hours. Providing the best hotel and facilities is our aim. If you have any future travel plans or questions, please don't hesitate to reach out. We're here to assist you! Thanks
Even afer booking the flight ticket they were forcefully asking to pay a minimum of 200 even though I have no particular preference for seats. Thankfully I checked the official
website before paying and I could do the web check in for free
Date of experience: May 22, 2023
Hi, We regret any inconvenience caused to you while dealing with us. If the issue still persists, kindly share your booking details and contact number at cs-managers@makemytrip.com. We will get in touch with you ASAP. Regards
Makemytrip have provided the worst service to my parents who decided to travel with them to jammu and Kashmir. The package included AC car but the Ac was not working whole day. And Driver misguided my parents that going to Sonmarg is not a good idea and they might miss their flight next day if they get stuck in traffic that night and he said if they wish to go it will be on my parents own risk which was very misleading and irresponsible after paying for the package it's their responsibility to take ownership and make sure everything in the itinerary is covered. We will never choose make my trip again.
Date of experience: July 21, 2023
Hi Radhika,
Thank you for reaching out to us and sharing your experience. We regret any inconvenience caused during your parents' trip with MakeMyTrip. We understand how important it is for everything in the itinerary to be covered and for the services to meet your expectations.
We take your feedback seriously and will investigate the issues you have raised regarding the AC car and the driver's guidance. It is our responsibility to ensure that our customers have a smooth and enjoyable travel experience, and we apologize for any miscommunication or inconvenience caused.
Please provide us with your booking details on "Head-CS@go-mmt.com", so that we can look into this matter further and address your concerns. Thanks
This was my first time and surely my last to book with them. They give you wrong results and not based on your selection in the search bar, they gave me an option with different landing than I have selected in the search and after checking it turned out that the landing and the departure airports are not feasible combined and it will cause me troubles. I tried to go back and modify the departure flight but I couldn't even find my flight. I called them the next time to get a solution but they didn't give any and said they cannot refund my ticket. This is scam!
Date of experience: January 24, 2022
When i try to book a ticket through make my trip from Bangalore to Katmandu, they deducted money from my card and did not issued the ticket, i have called their customer care number and got informed the money will be credited within 10 working days, they made my money stuck for 10 days which i am not happy with!
Date of experience: September 9, 2014
I booked a trip with MakeMyTrip, which came without hassles.
The review is primarily about the spam they send to me daily. I receive on average 1 to 2 emails daily and the option to unsubscribe (in their email) serves no function. I have tried to unsubscribe on SO many occasions and it does not appear to take effect.
I have gone back to their website and reviewed my profile, and there is no option to reject their SPAM! Urgh!
Needless to say, i will no longer be using their services!
Date of experience: August 9, 2023
We regret for the inconvenience caused by excessive emails. We're sorry for the trouble you've faced while unsubscribing. Kindly share your email at Head-CS@go-mmt.com for manual removal. We're addressing this issue and appreciate your feedback. We hope you reconsider and give us a chance to improve your experience. Thanks
Make My trip is not give value to old customer. They are booked hotel from another platform and he is not checking the hotel room condition before given to customer. I am sending the money for hotel but his property not good and not in condition. I am on trip with my family. They don't have any sens I am standing there 1 hr but customer support team not resolving the problem after that I am chasing for my money which is spend for hotel. Last 4 to 5 days I am coordinate with him but the only told give 48 hrs and they are ignore to customer on every call they ask what's is the problem. Today is 5 day but still they are don't give any compensation and my money which is spend for hotel booking.
I am sending hotel video also what type hotel provide to customer.
Date of experience: August 10, 2022
A big NO to make my trip. They booked tickets for me for x dollars and came back next day saying the airlines rejected their request to process the ticket and offered me to either get a refund or book tickets at the current rate which was 300$ more. He was very very reluctant to compensate for his mistake and does not care about losing a customer for no fault of the curtomer.
Date of experience: January 22, 2014
Find best deals at MakeMyTrip for Flight Tickets, Hotels, Holiday Packages, Bus and Train / Railway Reservations for India & International travel. Book cheap air tickets online for Domestic & International airlines, customized holiday packages and spec...
Hi, Regret the inconvenience caused. Kindly share your booking details and contact number at cs-managers@makemytrip.com so that we can assist you ASAP. Thanks!