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    MakeMyTrip

MakeMyTrip

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Overview

MakeMyTrip has a rating of 1.3 stars from 501 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MakeMyTrip most frequently mention customer service, next day, and bad experience problems. MakeMyTrip ranks 207th among Travel Search Engine sites.

  • Service
    174
  • Value
    166
  • Shipping
    121
  • Returns
    135
  • Quality
    159

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
17
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How would you rate MakeMyTrip?
Top Positive Review

“Worked well till the cab driver demanded extra money for "outstation stay"”

YELIA M.
12/5/17

Recently we had booked our air tickets, Hotel and 3 days cab from Bangalore to Hassan through MMT. It all worked fine though it took some time to contact the driver at Bangalore airport. Even though the MMT invoice clearly stated the amount to be paid to the driver, he demanded additional 3 days outstation charges. This left a sour taste in the mouth after an otherwise perfect holiday.

Date of experience: 12/4/17
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Top Critical Review

“Unprofessional and very bad website”

Tadja F.
6/18/24

A very bad site. Disregarding customers' time. Changing a ticket took more than a week and the trip was lost. In exchange for the site putting an additional amount on the ticket, I did not receive the ticket. After many calls and procrastination by customer service, they asked to pay an additional amount as well. An unprofessional and bad site by all standards of the word. 0000000

Date of experience: 6/18/24
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Reviews (501)

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customer service (101) customer care (59)
Thumbnail of user piyushshaw1990
India
1 review
4 helpful votes
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June 6th, 2023

I am regular customer of makemytrip, booking with them from past 4 years. Today, i want to applause to the service that they provide to me or i am sure to all their customers.
Recently, booked holidays with them. Me with my family went to Kashmir & the trip was very well organised. Thanks make my trip

Service
Value

Date of experience: June 6, 2023

Thumbnail of user sumanl
India
1 review
1 helpful vote
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July 23rd, 2018

I have been trying to change an afternoon flight to a morning flight for 2 days. The system is set that unless you notice that you are being charged for trip insurance and actively click no, you will be charged. There is no way one can get to talk to a human being, the automated system does not work. I have been charged twice for the same purchase, or tried to purchase a ticket and after a dozen attempts, the payment does not go through. Such a waste of time and energy. Never using MMT again.

Date of experience: July 23, 2018

Thumbnail of user aditis15
India
1 review
2 helpful votes
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August 9th, 2016

I booked my flight with them. The flight got unoperational and I received no information from their end. I asked for money refund and they just kept on postponing to even confirm on that. Their process is so slow. I don't think they deserve even a single star but the site says its mandatory.

Date of experience: August 9, 2016

Thumbnail of user maulik777000
India
1 review
0 helpful votes
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November 30th, 2023

Little problem of to take permit to go to enter the states of Tamil Nadu, the driver has made our time waste of 3 hour, he misbehaving and answer in a very bad tone. After all we call our tour manager Mr Kuldeep and Mrs dipti but they didn't response and no any reply and solutions.

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Shipping
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Quality

Date of experience: November 30, 2023

Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We deeply regret the inconvenience you faced during your journey. This is not the level of service we aim to provide. Please provide more details on "Head-CS@go-mmt.com" about your issue, and we'll investigate and work to resolve it. Thanks

Thumbnail of user parthp1
Georgia
1 review
1 helpful vote
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December 8th, 2015

I have now tried 5 times trying make an amendment to my current reservations from Delhi to Jaipur using your website and all 5 times I receive a message that it is processing, but then it stops. I am not changing the date of my travel, just a later time... 17:55 departure time. I even tried to use the 100 Rs credit I have on my account and it took that credit but would not accept the remaining payment via a credit card that I used previously. There is no explanation that the website is experiencing technical issues with your website or any communication for that matter. And now, I have been on the phone for 1 hour trying to resolve this matter and I have yet to get anywhere with calling in. I have never been so disappointed with service in my life, nor have I experienced such dysfunctional operations. I will NEVER use your service again, and I will be sure to communicate to all my friends and family.

Date of experience: December 8, 2015

Thumbnail of user rajendrak4
India
1 review
0 helpful votes
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May 2nd, 2017

When I was booking hotel online with this site they were showing only RS. 800 per room per night but when I clicked on booking they added RS. 6000 extra charges without any reason. Worst experience I have ever had.

Date of experience: May 2, 2017

Thumbnail of user anub16
Canada
1 review
0 helpful votes
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November 23rd, 2021

I am continuously mailing them. I am totally frustrated but they are not making me refund of flight cancelled by airline. Please help me, I want my refund of ticket. I has been an year I am struggling. Dont go for makemytrip at all. I will advice you guys. These days they are not even bothering to reply me on the mail. I dont want to give even a single rating to makemytrip, but I dont have option for now.

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Value
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Quality

Date of experience: November 23, 2021

Thumbnail of user johnj263
India
1 review
7 helpful votes
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March 20th, 2016

I have been using MakeMyTrip for booking hotels since i travel a lot. I am very much satisfied with the discounts and also the service rendered by them. I always found their service to be hassle free. Discounts, range and quality of hotels have always been the best. I love this site and would definitely recommend them to my friends and relative.

Tip for consumers:
kindly look out for the discount coupons and percentage of discount before booking.

Service
Value
Quality

Date of experience: March 20, 2016

Thumbnail of user kalakandas
India
1 review
1 helpful vote
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February 6th, 2023

One of the very bad experience in make my trip,they are not even bothered to take responsibility of hotels what we book.Very bad. Supervisor what I spoke with just tells us it's not our responsibility.once you book it's just hotels responsibility and we just taking bookings of hotel.its complete bul$#*!.I had very good opinion on Make my trip it's become zero.Make sure you upgrade your service otherwise noone will book

Service
Value
Quality

Date of experience: February 6, 2023

Thumbnail of user abbask14
AE
1 review
1 helpful vote
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August 18th, 2022
Verified purchase

Customer service is pathetic, not at professionalat all, especially Dubai back office staffs, they don't care about your concern and never call back if they promise, I lost money for my 2 bookings, no response or call back
Pls don't use this company and be careful.

Service
Value
Shipping
Returns
Quality

Date of experience: August 18, 2022

Thumbnail of user divyap3
India
1 review
3 helpful votes
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February 16th, 2015

Never ever book tickets using makemytrip. They will neither provide any bookingID nor they will refund money. I am yet to get ******* Rs since 24Jan, 2015 and i am continuously calling and mailing customer care. Very pathetic service. Dont get cheated by their offers. 23 requests are raised which is escalated to highest (4th) management level. Still they will not respond to our calls or emails. Everytime they just sends out an auto reply asking to wait for 72 working hours. Utter waste site

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Value
Shipping
Returns
Quality

Date of experience: February 16, 2015

Thumbnail of user girirajt
Florida
1 review
1 helpful vote
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March 18th, 2016

Un happy... 2 times booked tickets from Pune to Chittor. Before few days get information bus is cancelled... refunding money... what is this. I'll never use this site along with my friends. Will go for other one. Thanks.

Date of experience: March 18, 2016

Thumbnail of user sgcinni
India
1 review
1 helpful vote
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April 30th, 2023

Never book a ticket from make my trip travels, in reality they don't exist, they don't have support number, customer care is only IVRS for fresh bookings, once booked, you cannot even see ur booking in upcomming schedule, this app will not allow to cancel, and every time your refund is a big zero. This a fraud travel agency, what else one can say about

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Shipping
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Quality

Date of experience: April 30, 2023

Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

Hi, We regret any inconvenience caused to you while dealing with us. If the issue still persists, kindly share your booking details and contact number at cs-managers@makemytrip.com. We will get in touch with you ASAP. Regards

Thumbnail of user deepakk7
Massachusetts
1 review
1 helpful vote
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January 11th, 2014

BIG NO to makemytrip.
No one should ever buy tickets through makemytrip. I made a mistake of buying an International ticket from them with Booking ID (IN1306B6S*******). They changed the flight details without informing us. I came to know about the changes while adding one more passenger to the same booking otherwise we would have missed the flight.
Now, from last 5 days I have been calling customer care to issue the new e-ticket but they fail to do so. Travel is in 4 days and I don't have the tickets. Customer care service is pathetic, they don't have adequate information on why the tickets are not being issued. They never forward their calls to the floor manager.

Never buy tickets from them.

Date of experience: January 11, 2014

Thumbnail of user nileshm3
India
1 review
3 helpful votes
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May 12th, 2016

Hii.
We had booked hotel king garden for 1 night ( Royal room with AC bathtub. I would like thanks to MMT for sush fabulous discount. Going ahead hotel is awesome since there is no view from hotel as same is located on ground. But rooms were well cleaned,,, special thanks to hotel management for such lightening fast room service. Food was fantastic really happy with food which made my day so happy... also all points are closed from location. Only swimming pool is not maintained properly... rest hotel is fine and awesome.

Date of experience: May 11, 2016

Thumbnail of user stevel2065
Australia
1 review
1 helpful vote
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August 15th, 2022

I used Makemytrip around 10 years ago and it was fantastic so when returning to India i just went straight back. The booking process was still simple, but the website has a bug in its payment section which is not allowing me to fully process payments. I am now getting automated emails that the bookings will be cancelled if i do not pay but there is NO way i can find to speak to anyone. The so called 24x7 service line is a bot that only gives a handful of standard options and has no means to enter a question to have someone look at and respond. So useless and frustrating. Unfortuantely I would say now to go elsewhere

Tip for consumers:
Dont use it, especially if you have a mobile number that is not Indian, American or UAE as it creates a bug in the payment screens which will not allow you to go back in and fully pay for bookings

Products used:
Accomodation bookings

Service
Value

Date of experience: August 15, 2022

Thumbnail of user bena1
California
1 review
4 helpful votes
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August 31st, 2009

Never make a mistake using this site. They offer you deals that make your trips become nightmares. Lease you stranded in an unknowen City. Do not refund your money. Never return phone calls related to problems. Their supervisors are never available. Everytime you call and make a complaint you have to start over.

Date of experience: August 31, 2009

Thumbnail of user rohanb16
Singapore
1 review
4 helpful votes
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May 27th, 2015

There is a glitch in makemytrip.com website when you select your travel date as 24th July your tickets will get booked for 25th July. I faced this problem and now daily calls to make my trip but they are not ready to accept.

I have also provided the screenshot for reference but they are just not accepting the same and neither coordinating with it. I have also told them I don't need a refund on it but just the travel dates should what I selected during the time of booking, but still nothing positive from their end.

Kindly book your tickets from other websites but don't ever choose makemytrip as they won't listen to your problem and what actual issue you faced. Actually to be precise they don't trust their customer. So be cautious whilst booking from makemytrip.com.

Tip for consumers:
The glitch is clearly visible and evident from the screenshot attached. Selected Date is 23rd Jul but below its showing 24th July. ********Beware from this loophole while booking.**********

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Value
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Returns
Quality

Date of experience: May 27, 2015

Thumbnail of user ak357
Florida
1 review
0 helpful votes
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August 20th, 2022

They tricked me and wasted a lot of my time by different answers. Still, did not refund.
If you do not want to feel frusterated and helpless... Avoid this dishonest company. They Do Not Make Your Trip... just take your money.

Service
Value
Shipping
Returns
Quality

Date of experience: August 20, 2022

Thumbnail of user shilpay1
Singapore
1 review
4 helpful votes
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September 12th, 2015

It was worst experience to book tickets with makemytrip.
NEVER ever book tickets if your travel dates are not fixed.
They are not very cooperative in rescheduling service. Rescheduling can't be done online.
They write the ticket is refundable even if it is not which is quiet misleading.
It is horrible experience to deal with them if you are outside india.

Date of experience: September 12, 2015

Thumbnail of user prateekb1
India
1 review
2 helpful votes
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March 13th, 2014

First time i booked my ticket, no bording point mentioned, not valid phone number. What a joke this biggest private company has no direct customer care support! If you fill complain, it will take atleast 3 days, within that you can not query again. Now they will charge money if i fill refund form, but for what? Now i am not able to make another booking because of holy. This holy $#*!

Date of experience: March 13, 2014

Thumbnail of user adityij
Washington
1 review
1 helpful vote
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April 20th, 2022

I wish I could give 0 stars, they changed flight time to chandigarh at last moment and car to manali takes 8 hours so it doesnot make sense to spend whole night in car, see manali in 1 day and then come back again next day, spending ******* for such bull$#*!. They were not even willing to give full refund or reschedule trip. It was my first gift to my retired parents, and MMT made it the worst experience ever.

Service
Value
Shipping
Returns
Quality

Date of experience: April 20, 2022

Thumbnail of user revathys
India
1 review
1 helpful vote
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May 16th, 2015

It is not only enough to verify about make my trip but it is also mandatory to verify their partner teams especially for new places. They do but tension till last minute. Better verify the responsibility and quality of their partner teams before deciding,

Service
Value
Quality

Date of experience: May 16, 2015

Thumbnail of user mukulk3722
India
1 review
0 helpful votes
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October 7th, 2023

MakeMyTrip is the great company.
Because MakeMyTrip takes cares of their customers, Once I booked a cab, its services were also very good. And Customer Care are always ready to helping us if we have any Issue.

Date of experience: September 4, 2023

Thumbnail of user pavitrav
India
1 review
5 helpful votes
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August 21st, 2014

I had taken a holiday package to Sri Lanka through make my trip and my worst fears came true. It was the most disorganized tour managment ever and the driver and guide cheated us on every single chance they could. Openly taking cuts from shops and small time vendors where we shopped. Taking long routes and avoiding major highways... making us pay tolls and Verbal abuses... that was the last straw. The driver cum guide had no idea about any tourist sites. Sub standard hotels were provided which located far off. Had to call make trip several times on the tour, send emails etc... had to pay a huge mobile bill... thanx to make my trip. Its been several weeks no one has even replied from their costumer care cell. One thing is sure I AM NEVER USING MAKE MY TRIP AGAIN

Date of experience: August 21, 2014

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MakeMyTrip C.
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