MakeMyTrip

We wanted to book a hotel closer to Grant Medical College. The address showed on MMT website while booking was 2 km from the college and the also matched the confirmation message sent to us on whatsapp. However, the hotel booked by make my trip was 60km away from actual place. When we tried to contact MMT, no phone numbers were working, not even the one provided on the booking invoice! As a big company is this how you treat your customers? In a crowded, unknown city you promised to help us and then deserted the customers without even finding an alternate solution at 10pm! Do you really expect 2 females to travel 2 hrs late a t night, in an unknown city, to some far away place in search of the hotel which you wrongly booked? Why does none of your contact number work when we need help? This is very careless behavior of yours and very shameless.

Very bad service
Stuck with my refund.! I booked train tickets with MakeMyTrip but for some reason i cancelled that booking immediately withing 2 minutes. It happened since August month, today it is October i didn't get my money back nd they don't even reply my mails and calls. I tried thousand of time to have conversion with executive but thay don't reply. Never go with MakeMyTrip. Worst experience ever

I had worst experience with mmt. Their refund is not at all reasonable... there two convenience charges taken for my cancelled trip. I don't know what is that convenience charges is all about. I booked it as round trip but still twice the charges are taken. Customer care is not routed to specialist at all to avoid..

Report this site to the FBI and authorities. Site Owner and Management is the kind of scum that lives on people's blood and hard-earned money.
Just look at all the complaints on the internet on makemytrip.com. They did'nt spare innocent Americans.

Hi,

I had very recently booked a ticket from makemytrip.
At the time of booking there was an offer on HDFC bank card of cash back.

While booking my ticket it said when I had entered the code it said that the amount would be refunded at a later stage.

I did my booking but that amount was not refunded.

When I contacted them they took almost 1.3 months time and then said that the code was not entered.

If the code was not entered I guess they just have to check and that could have been clear in 2 mins, but for the same they took so much time and told me the same after I had taken the trip.

This is the worst site to book your tickets
Try yatra.com

I booked a flight from USA to india. Called the customer service line to book it. Guy named Ishneet takes my request - i ask for Jet Airways, he says the total price is over $2500 (this is busy season it says). I am about to keep the phone, he says he just "found" better deal, another airline.

After i go thru that offer I finally take the $1950 ticket and pay for it.

Surprise! Next day i chk their own website and Jet Airways route as i had requested is not just available it is just abt $50 more than the rate i paid. I would have gladly paid that amount. The fraudster just pushed me to probably a route that was better for him/his company/whatever.

Dont trust these guys, I am NEVER going here again!

I had to try a couple of times to get the return flight right on the itinerary. I had to ask for all the vouchers to be emailed as well. These were all minor details, but I would still highly recommend this service

How do I escalate my issue to s senior management of MakeMyTrip?

I have faced an issue & not received refund for my indigo booking. Indigo has cancelled the reservation & we opted for full refund. They have confirmed that the refund has been initiated to the agency.

But the stupid MMT representative is saying they have not received the refund. Hence cant process it! Need Help..

Please beware while buying tickets from Makemytrip, I recently had a very-2 bad experience purchasing tickets from them. I had a death in the family due to which I had to travel from USA to India same day. Agent knew my urgency and lied that there is only one emergency seat left in flight and sold me the ticket for $3550. I booked the ticket,

Clearly with my situation I wasn't thinking right. I later on found from another travel agent (suggested by my friend) that for the exact same flight there were many more tickets available. That travel agent also checked my booked makemytrip reservation with Airline and found that actual ticket price was $1400 and rest was charged as service fees by the agent. After talking many times with MakeMyTrip, they keep on saying we will refund your money, but have not refund my money so far.

I was on chat with one agent of makemytrip. I was on chat for 5-10 minutes but from there side I did't got any response. Is this type of services provided by makemytrip. I mean If they are not giving me reply when I want to know about package then how can they help me If I will purchase the package from them.

I have planned a tour for gantok in May 2016. From the Day one I am regretting why i have undertaken this tour operator from planing my tour package. I ma regular chasing them for their response towards my queries and i have no been entertained for more than the month. Every time i call them they assured me that they will provide response to me ASAP. But there ASAP has not worked in one months also. I ma under the impression that they prefer in one time selling of tours and earn profits from that, further they are not concerned with anything.

Such is such a stupid service that I had ever face. Rabbis staff and all of them are lawyers. I suggest to everyone with my both hands to not choose this service. They cheat with people and waste of them.

NEVER book your holiday trip through 'makemytrip'... for everything you need to follow up with MMT. No proper communication and understanding between MMT and transport guys. They wouldn't listen to customers voice and no SLA for any issues and you need to backlog with them. Suddenly they will remove some of the activities. Vehicle self start issue, drivers attitude issue, wrong side driving in ooty. Ooty is totally a mountain place. Driver will fight with passengers and behave rudely. Instead of you feeling holiday trip driver would feel himself as a holiday trip.

Ive come to a conclusion that this is not an actual travel website... its probably a few jerkoffs that put up a website and they are booking the flights just like me of you would do it. Thus the reason for no refunds, they keep the money if you have to cancel it. I am going to make it my own mission to get them out of business asap. These are the kind of people that make us Indians look bad. This is unaceptable behaviour.

As i booked for cab booking through MMT for mid night. Because i have to catch the flight at 5 am. the driver came to pick up at my location and he dropped me at airport. So I didn't missed my flight. Thanks to driver and MMT for giving a good service.!

Makemytrip.com travel planner will send you multiple vacation packages some will include airfare and exclude in some. You expect all package to include airfare for international packages. In order to show package cost low, they exclude it so that you feel good about the package and you book it without knowing airfare is not included. Either you have to pay hefty airfare cost separately or cancel it. If you cancel it even next day after payment, you will lose 25% or more of the package cost.
No possibility to take switch to another packages to avoid any lose. They will still charge you for cancellation. Never ever buy vacation package and you will regret.

Ripped off of 5000K, paid for a service that was not provided. No disclaimer provided on the App that it depends on the hotel what they will let me eat what they feel like.

And they are saying that it depends on the hotel? Like they have no responsibility? They just a listing platform and have not responsibility towards their customers.

The agent closed the ticket after telling me that he is escalating the issue to his manager. This is highly unprofessional and I have a call recording for the same as a proof.

Also, it is clearly MakeMyTrip's responsibility that the details mentioned on the website should be correct you can fool people by saying that it depends on the hotel what they will provide in the package. If that is the case you should mention it in the booking page. Use an disclaimer and let the users know before they end up paying 5000 extra for something that they will never get. This is MakeMyTrip's responsibility towards their customers.

Worst website ever. Never use makemytrip to book tickets. They just take some information by default and then to modify the details they just ask to cancel the ticket and pay a high penalty fee or they ask to pay 153 USD to get the information changed.
Worst service ever. Request you all not to make a booking through this site.
They display wrong information while confirming the ticket and provide some other information to the airlines.
Never use their website to make the booking.

Recently booked Sikkim tour package through Makemytrip. Tour agent herself was not clear about the package. Booked 3 star hotels at the price of 5 star hotels. Not at all a good package, had a very bad experience. I suggest please don't use Makemytrip app or website.

MMT cheat to every customers. It always hide a charges and when customers go for enter payment details at that moments MMT add hidden charges. That means MMT display different and take a different payment. And when customers go for asking to customer support reply is only that we take your suggestion only we are not able to change our policies.

Don't deal with MAKE MY TRIP if you will deal with this people you will be become you will say your self F...K MY TRIP.
DONT TRUST.this people.this is the second time they cheated me...still i didn't learn.that's my mistake.
These people are looters. They will took your money and they will made mistake,,the money never they will not return back.
These people kept lots of staff (paying the salary or Not) to say sorry and apology. But your money will gone.
I booked a ticket.up and down.and they conformed one side one side not conformed.
They are saying its not their mistake. Its from airline. And thy said 20% money will return back
No guarantee for the tickets. That money also they didn't return back
DONT BOOK OR PURCHASE FROM MAKE MY TRIP.
BETTER BUY THE TICKETS FROM DIRECT THE AIRLINES

Mytrip.com robbed me in borad daylight. I ended up paying three times the amount I should have. They lied to me, took my money and never replied to any of my emails. Outrageous "company". I hope they go bankrupt.

My experience with makemytrip was very bad, don't ever book from make my trip. They will not refund your money nor be on time. They are not even sure what 12 working days mean, not even sure how to count 12 working days. Please don't book from makemytrip if you don't want to loose your money.