MakeMyTrip

Make My Trip should rename itself to Break My Trip.

They are literally the worst travel portal/travel app I have ever come across. Getting in touch/speaking to a CSR is almost impossible and their Auto-response bot MYRA is absolutely useless.

They made several errors and every error they made on my booking was blamed on low staffing due to Covid-19 (in Nov 2020 - Ridiculous).

The people who eventually called me after 4 days were least bothered to understand the nature of the issue but kept on repeating their side of the story which was nothing but excuses.

I was even told at one point that the CSR had to check my booking and would call me back in A FEW MINUTES. Guess when he called me back - 7 HOURS LATER without having the decency to tell me it was going to be that late and without the slightest remorse.

I was amazed to hear from MMT that the flights I had requested changing were not AVAILABLE AT ALL, however I was able to change them directly via GoAir without hassle. (All Flights were available).

Once I had changed the flights, MMT called me back to inform me of the change - So stupid to call and tell me about a change that I had made.

The customer service/post sales service is absolutely appalling and they are least bothered once they have secured a payment.

I have learnt my lesson and will never book with MMT again. Agoda and Expedia are way better and absolutely professional.

Booking ID NN*******804 for MMT's reference.

This company was the biggest waste of time and money! DO NOT USE THEM- I made a detailed itinerary of the places I wanted to go and when, so they didn't have to do much but they still managed to mess our trip up! They wasted our time by putting us places we didn't want to go to and took away places that we did want to go to. They gave us a driver that had no idea where he was going(although he tried his best)- the company should've provided him with a GPS or given us someone who knew where they were going! We spent most of the time on the road due to their poor planning!

When I went to their office to complain, I asked them if they had any standard for customer satisfaction- the "manager, " Hardeep Singh Chauhan replied by saying "Kind of"- Would you use a company who "kind of" wants to make their customers happy? I sure don't! On top of that, Mr. Chauhan and the rest of the Vadodara staff did not seem to care about our concerns what so ever and was even so rude by talking over me the whole time I was trying to voice my complaints! TERRIBLE COMPANY, TERRIBLE SERVICE! They have absolutely NO concept of customer satisfaction.

Plz Do Not Ever Book Through MakeMyTrip... They are horrible!

I tried booking a flight ticket through MakeMyTrip.com yesterday. It was an urgent booking which did not go through but they charged my card against a booking id NF*******332... wow... they have the audacity to charge the card, generate the booking ID but say that 'the booking is not confirmed'. The message displayed on the website after the payment page said that 'due to unavailability of seats your tickets cannot be confirmed'. I was zapped to see that the seats and the same fare that I was trying to book was still available even after several hours. Called up customer care but did not get any help... they are horrible, unprofessional people. They said that due to a 'technical error' I was still able to see the particular fare online but the seats were actually not available. I wasted almost 4 hours on phone with them to sort this out... They promised a callback which never came... They are conducting business in a shady and most unprofessional manner... misleading the customers and then not even bothering to assist them. I would not suggest anyone to book through them... Please consider other travel companies and do not ever try MakeMyTrip... You'll just be wasting your time and money... these guys are least bothered... I guess they have more on their plate than they can chew which has made them unprofessional and highly irresponsible. I wish I could also paste all the screenshots here that I took to prove what a shady company they are... The so called 'special fare' is still very much available online and they are still fooling & harassing countless customers through their 'ever so inefficient website.'
If any of you have had a similar bitter experience then do share it with as many people as you can... it might help a lot of them.

Horrible, I would not recommend to anybody. I don't even feel like to give one star. Unfurtunately there is no negative star.

I have paid for Indigo Flight E tickets on 1st October midnight through makemytrip.com. Rs6924 deducted from my axis bank account. But, not received any confirmation via mail or sms. I have raised this issue in their website, but they mailed next day that it will be rectified soon.

I have waited to book air tickets, but they replied that payment is not received.

I contacted their customer care number, but the person didnt attend the query that it is not their department.

At the same day, I got an sms to my mobile *******155 that payment is received.

It created lot of confusion.

Next day, their customer care contacted me and told, it is not their website complaint, but an error from their payment gateway.He abused me that it is customer's mistake.

I wonder how they behave like this much amateur way.

I have transacted from their website makemytrip.com and money is deducted from my account.

Yet, they criticise a customer without any reason.

I have mailed again. They asked bank statement.

I have mailed it again.

I have attached it in initial query at website earlier.

Now 5 days are passed, They are still asking bank statement even after I have send them it twice.

I have not received my transacted amount back.

I think, this company is totally irresponsible and dont value customer's money.

Or they are trying to loot customers in fraudulent manner by pretending.

A good ecommerce firm should be able to execute the transaction without error.

If any error happens, they should rectify it wthin 24 hours and pay back the money.

This is my experience and I think it is high risky for any customer to book e tickets via this company.

Because, they are not all supportive or helpful.

Regards,

Sony Joseph

You will lose your money and booking.
They cancel the flight and then they tells you no refund and i had to rebook again

The customer service for makemytrip is great. We recommnd everyone to choose makemytrip. Got the quick resolution

My wife and I had pre-booked and paid for a cab with Ola cabs through Make My Trip (MMT) to take us from Mumbai airport to Pune on the 12 November 2013.
After having been travelling for nearly 24 hours we arrived at the meeting point at Mumbai airport at exactly the time booked (06:30). We found no one waiting for us and we searched for several minutes. We were approached by a taxi supervisor who offered to make a phone call for us. We called the number of Ola Cabs that we had been given. We were dismayed to be told that no vehicle was available and that we should make other arrangements. When I objected that we had already paid I was told to phone later when the office was open. Having been travelling for so long I had no choice but to take another taxi at Rs5000.
Later that day telephone calls to Ola Cabs and MMT resulted in promises to call us back.
There then continued until the beginning of January an exchange of telephone calls and E mails with the explanation changing every time. This exchange resulted in both Ola cabs and MMT admitting that the driver was not at the meeting place at the time agreed. These companies refused me a refund because the driver entered the distant car park only 8 minutes after the agreed time and I should have known where he was and have found him! I did in fact check the meeting point before we left a total of 25 minutes after the agreed time.
No one has yet explained who told me that no car was available. This is the most important question as it forced me to spend an unnecessary Rs 5000.
In addition this incident was my fault because coming from France I had the audacity not to have an Indian mobile phone! A fact that I made very clear at the time of booking.

In short if you use Make My Trip or Ola cabs be prepared to suffer for any of their errors as they will support each other to the detriment of the customer and on no account pay in advance.

References-
Request I'd - **************080 and many more in the same line.
Dear sir,
I am a consistent customer of MMT. Ibooked a hotel in trivendrum namely hotel primier house which was listed on MMT for 15 Jun. When I reached the hotel, I found that the hotel is doing fraud by by posting photographs of nearby hotel 'Roopmahal premier in'. The hotel staff was denying this fraud. The hotel was not upto the standerd which they have shown on MMT website. At the same time I complained to mmt about this incident and asked them to intervene. I managed to book another hotel for my stay along with my family. I asked Mmt for refund which is yet not initiated. The fact is that the hotel Roopmahal premier in is also listed on mmt and one can check that the fecade photograph of Roopmahal is same of hotel premier house. I am having photographs of both the hotels which are situated side by side. Also the fecade photo which hotel primer house has displayed contains name of rropmahal premier in. I had talked to customer care but it has not gone fruitful. You can share any email id where I can share the photographs. Else you can also check the same o mmt website. I request my refund as early as possible. I am unable to contact customer care representative as the ivrs rejects saying resolution is in progress. I request refund as this is not acceptable from such a reputed firm which is believed by one and all. Thanks. Expecting early response.

Very bad experience for refund payment. Airline full payment paid but makemytrip payment not full refund me. Chor company.

Makemytrip customer care number, 7866-824-019makemytrip customer care number, 7866-824-019 makemytrip customer care number, 7866-824-019

Last month me and my family went to the shimla for enjoyment. We booked our journey from makemytrip.

I booked a holiday trip for 4 persons from Mumbai to Kerala. My booking ID was IN 1610B7S*******.The sttarting date was 29 11 2016 and trip ended on 5th Dec 2016.
When we reached Munnar the hotel accommodation provided to us was of substandard category. Make my trip claimed it is 3 star category, In fact it it was not worth even 1 star.ur package was including complimentary breakfast ut they charged us for bed tea also.One of the room did not have an intercom connectioon.The chairs provided were with back cusshion missing. I sent a report to make my trip and demanded a compensation.Te response of make my trip is far from satisfactory, wwhen i followed up the case with them they just stopped responding to my mails.It is a clear case of cheating/fraud. And I want due compensation

In case of no response I intend to file a case with consumer forum.
By such action make my rip has ost a very old and loyal customer.We have done lot of holidays packages and hotel bookings with make my trip.and this case has shaken ur trust with them. And Even the dinner was only with dall and for desssert they provided fruit salad whiich was 2 days old one.

Worst services ever I had in my career. Advice not to use make my trip services unless it is very critical-CA Sunil Bhansali Moible *******947

We stayed at hotel layul palace, leh.it is excellent in all respects. You never feel you are away from home. Their hospitality is excellent.

I booked hotel and i get such a nice property and hotel service always i prefer to book through only MMT

They are the worst people I have dealt with. They made the trip hell for my elderly parents who were travelling alone to India. The agent who booked my parents for this trip booked for them separate Internation and Domestic sectors. So when my parents took the connecting flight within India they had to pay Rs. 6000/kg as domestic extra baggage fees ( which came out to almost $500 each way). As some of you may know that travelling international you are allowed 2 bags 50lbs (23kg) each but in domestic they would allow my parents to carry only 1 bag 44lbs It is the most ridiculous thing I have heard. My parents are american citizens and for them to be able to carry international baggage till India and then pay for the rest was stupid on the part of the airlines. They lost almost $1000 over this fuss.

And they had the nerve to blame my parents for this mistake that we did not consider that.

And they have the worst customer service I can imagine everyone puts you on hold for almost 30 minutes minimum.

I DO NOT RECOMMEND THEM TO ANYONE. IF I HAD ANYTHING LESS THAN A STAR I WOULD RATE THAT

Checked so many different hotels, MMT has the best rates for most of Indian hotels, seen sometimes at 30% discount to goibibo rates.

One of the reasons why i always ended up booking my flight tickets via make my trip was that it shows up first in the list of google search. I had made a couple of bookings using this site earlier, but never realised how bad their after sales service was because i never had to modify/cancel my bookings. And this time, whn i had to chnge my flight dates due to an emergency, i had the worst nightmare of my life! I had to spend more than 2 and half hours on call just to get the dates changed. One of the most funny and equally annoying part that happened was that none. Mind my words- "NONE" of the respresentatives i spoke to had any idea about how to help me. I had called them 4 times to get the date change done and all the 4 times they kept transferring my call from one person to another with one same statement "allow me to tranfer your call to the concerned department" and guess what, it took me 4calls and almost 2.5hours to reach the "CONCERNED DEPARTMENT". There were times when my call was actually transferred to the same person again and again after he/she had already tranferred the call to another representative. I actually felt like that "PARCEL" in passing the parcel game!
I mean seriously? The app doesnt work, the website is crap, i cannot rely on calls to seek help, how the hell does a customer approach u?
Morever, the staff was extremely clueless about the penalty charges as everyone who picked up the call gave me different rates each time.
Worst online experience i have ever had, will never use this site again. And i will make sure that i stop everyone whom i can from using this site as well.

My id of booking is in1511b6s*******, booked trip to darjiling and gangtok for 6 days with rs 69,999 rs.
The flight to bagdogra get cancelled, we called to makemytrip for alternative by train, but they said "we can not do anything for this case you have to go yourself to the destination, we can not do anything abt flight alternative or can not support to reach" also the person of make my trip "sohaib pathan" and "manisha" from accounts dept suggested to cancel the trip and will inform the refund.
From delhi airport i returned to my home, and i got mail of trip cancellation with refund of only 20,000 rs. Thi cancellation refund amount did not informed to me and cancelled my trip themself.
Now i called to sohaib pathan and manisha, but since 7 days continuously they give same answers "we sent mail abt refund we will get back to you" but no one will call back abt th complaint.

I lost my 50,000 rs in this trip, where i called to the hotels they give full refund to makemytrip by hotels sumit herritage at gangtok and darjiling, also spice jet gave all refund amount.

After this complaint I received only 6000 Rs as the Refund Amount.

This app is very usefull for us and when I called CX service they are very polite and resolve our query ASAP.
I m happy with the resolutions.

Very bad website and NO care for customers, this MMT.com is absolutely NOT recommended for any body to book
YOU WILL LOSE ALL YOUR MONEY

Hi All,
This is to bring into all of your notice that, kindly don't make any flight bookings through MakeMyTrip.com as they won't hear you or consider you, even if the problem arises due to a technical reasons and that too from their end. They dont even stand by their logo punch line "memories unlimited".

Here is a small description to explain why i feel so.
For booking a ticket for 3 passengers (myself, my spouse and my daughter), I paid the amount that was displayed in MakeMyTrip website, using my credit card. The transaction took a bit longer time as compared to otherwise, but i waited patiently. After a while i saw a sorry message, saying:

Your payment has been processed. However, the system was unable to confirm a part of your booking/passenger.

Later when i checked the status in MakeMyTrip website, using Booking ID I was shocked to find that they booked 2 tickets(for myself and my spouse), but not the third one for my daughter and charged amount for 3 tickets.

I mean just imagine the type of technology they are using which (as they say in rare occasions), in case of a failure books parents ticket leaving out a 5 year old child on its own. Now since the amount was deducted, i had no other option, but wait as there were chances that

I called airline and was told to call MakeMyTrip to get a settlement. I called MakeMyTrip multiple times and tried to get a satisfactory answer, but the effort was in vain. In fact i found that they deliberately put you on hold for more than 20+ minutes. In most of the cases they say "we request you to kindly wait for more 24 working hours and we will get back to you". But in reality they never call back. In one or two calls i realized that they laughed at situation i was in.

What a sarcastic way to handle a customer by a leading travel agent who claims to leave "memories unlimited".

I dropped multiple mails to MakeMyTrip Customer Support email id:*******@makemytrip.com, in all the cases i got automated reply mail saying "Thank you for contacting MakeMyTrip.com... We will respond to your query within 24 hours...". But in reality they again they never call.

I don't understand the fact, that does MakeMyTrip don't have any owner or top most managers to check these kind of complaints and rectify it?
Or are they using such a primitive technology that they are not able to manage their business properly and are falling back to such unethical means.

So please be more careful to all of you while dealing with this fraud company in the future.