MakeMyTrip

When I made a booking on their site, I was given a confirmation. That was followed by an email that because of "technical" difficulties the booking did not go through. That was followed up by a call from them a few days later asking for more money ($50) to book me on the same flights. That was followed up a week later saying that they were unable to issue the ticket, but if I agreed to pay more(about $200), then could put me on alternate flights. Their alternate flights sucked and so I asked them to cancel the whole booking. 20 days later I still have no refund on my credit card. They cannot even give me a status on my credit refund because their systems are being upgraded. I call it a pathetic excuse. I have no complaints about the staff at MMT, I just think that their processes and their systems are horrible. Any reputed travel agent would have honoured my original price and put me on alternate flights. Or atleast issued my refund. Dont expect that from MMT.

I was trying to book tickets and payment was not done but after that I got call from make my trip and they gave me a link to do payment. After my details they robbed my accounts and my balance is now nil, please do help

I booked the theertha park hotel via makemytrip website and the booking get confirmed I got the mail and message both but when we reach the hotel to check in the hotel receptionist told us that they are not using online bookings nowadays and we did not receive any money or confirmation about the booking and didn't allow us to stay in there hotel that day we slept inside our car. Is this the way you people give service to your customers? And from last 3 days I am trying to contact makemytrip customer care but couldn't able to do so because of huge traffic is this the way you people running your business? I want my full booking amount and compensation to my bank account or else I will never ever use makemytrip again in my life. After many follow up make my trip team is saying they have transferred money to the hotel and the Hotel is not refunding back.

Recently booked bus booking, the driver dropped us 2 km away from the destination and argued. Later, when we complained Makemytrip, they heard us, penalised bus driver and company and compensated us with voucher.

Pocket friendly rates that make planning a holiday a delight. I got a good discount for my round trip flight for the same trip while booking from site. But I wish they had more discount on International flights. I find some discount coupons and offers on https://hellocoupons.in/makemytrip-coupons/

I really liked their services they send my refund for my partial cancellation, even my booking hadn't refundable policy, I love user interface you can book what you want by it's sort and filter features.
So I will recommend you all to try once And I am sure you will also love their services, customer behaviour.

We recently booked a family vacation to Darjeeling through Makemytrip.com for 3N/4 days. MMT presented us with multiple options for activities to book during our stay and we chose multiple activities during our stay. Our flight and hotel were fine. Local planning was horrible. The travel agency MMT used in Darjeeling(Arbhi Travels, Mr.Sharma) and their drivers were very unprofessional. MMT offers so many options for local activities but some of the activities are not even available. I called MMT customer service multiple times and that is another disaster. MMT's local travel partner, Arbhi Travels lies about giving us the tours that they did not give. Tried to talk to MMT customer service about it and to request a refund for the tours that we did not receive but I realized its not worth the effort. Please do yourself a favor and avoid this company

Such a worst company.! They made our stay confirmed in havelock but no such stay was being confirmed by the hotel staff... It was such a pathetic condition and embarrassing situation make my trip make us suffer. Never ever book anything from make my trip... Stay away fron their fraud confirmation

Make my trip is a fake n fraud organization. They don't specify specific charges while ticket booking. They do not even return the refund amount to customers. People who are using flight booking services of make my trip plz do not use it. They are thugs

I bought two flight tickets to Varanasi on MMT. On checking on Via.com, realised that i had paid fare 15% more. Called customer service and complained but was told nothing can be done since the fare keep changing. I cannot believe that I paid 15% higher. I will not recommend MMT any more.

I booked the hotel with MakeMyTrip as they show the best offers for booking 4-5 star hotels so I decided to go with them. But after visiting the hotel I found it totally garbage place its 1-star hotel and it's highly disappointing

They should change their name to CheatYouTrip.com as when their executive will sell a package by promising first class airline deluxe hotels even they'll mail these names but as you pay the advance you will get mails that the hotel has been changed the airline has been changed and they will give the worst time slots like 4.30 am if you ask for cancellation you will be informed that your deposit will be forefeited is this the way they are doing business and now they cancelled my trip but are not returning my money.

This website is a SCAM! When I tried to use it I booked for one day and then because of some technical glitch I got a ticket for another day! When I called them up immediately to correct it they refused to refund my ticket! They said I just had to buy another one! Any other airline or booking agency would correct such a mistake, because they are obligated by LAW to do so to make sure that mistakes like this are corrected! But this one refused to! I now have to take legal action against them just to get my ticket refunded! This website is a scam site, they don't care if you return as a customer as long as they can get whatever money from you they can whenever you are on the site. AVOID BOOKING HERE!

I travelled to Kashmir along with my wife and daughter with make my trip from 31-5-2015 to 6-6-2015. We all had a memorable trip. Every body from make my trip made it happen. They gave excellent arrangements where ever we went. The accommodation provided was excellent especially in Srinagar at Paradise Gateway. Our guide Yunus and our coach driver Parvez were very cooperative and very helpful throughout the tour. My special thanks to them. I want to thank Mohan the chef of Paradise Gateway Hotel in Srinagar for his hospitality and very tasty food. I found Kashmiries very friendly with us. I once again thank make my trip for making our tour memorable.

Guys do not book Holidays with makemytrip they can give you nightmares. Even after paying pull money don't even bother to call you back with details of travel documents. You will need to call them and follow up with them. The employees are so unfriendly they will not respond to calls they will not respond to mails and no one from makemytrip will actually revert back to you. 15 days before the trip they send you air tickets which are actually fake and cancelled tickets.
With my this experience I Feel I have lost all my money and while be filing for police case today for sending me a fake ticket and screwing up entire money
I have lost 1.5 lakhs for which I have not got any air tickets, no travel vouchers and no receipts.
If make my trip has some courtesy they will take some action regarding same as I have also written to management but no action from make my trip yet.

Hello friends I would like to share my experience about makemytrip.com I am using makemytrip around 1 years in this plate form mostly I have booked hotel. It provide me a perfect plan for trip and give me an good offer by which I can't forget it. The support staff who refunded the amount, followed me until the complete amount for which, I had to expend on a cancelled flight.

The support staff why refunded the amount, followed me until the complete amount is refunded.

The best thing about their website is that it show real time reviews along with the deal, as per my experience the reviews about the hotels about the hotels are so accurateas per the rating. I always recommend MMT.

This web time to load is very good.

I Had two bad experience with makemytrip.com. In one incident I lost over thosand
Doller just because their poor customer service, another incident is they charge me foreign transaction fee buying a ticket in usa site. I have request so many times to get my money back but no success, I guess this is kind kind of cheater.

I made a request a week before arrival and was only answered when I was checking in. There was no solution and my father had to check in a different hotel triplicating our expenses. The request was made because my father suffers from heights so he could not go over the 9 floor. I also requested for two single beds instead of a double but I was told at check in that it was not possible. I was never informed that the room was not going to be cleaned so that was another sad surprise when I got back. I phoned the lady that had received my request but had no solution, asked for me to wait for her to call back but she never did, neither answered her phone again (the receptionists at the hotel tried to help us in all they could but they couldn't even get in touch with the lady that was in charge of my reservation). I found the hotel through booking.com and chose Coconut Grove Sunny side Retreats, which now I kind of regret.

It's 5 days I'm still waiting for my refund.
Make my trip is given all the proof of my cancelled bus trip by the operator and they are dening my request by saying I have travelled.
It's just a gimic site that loves to waste your time.
My advise never book from them. Always book directly to the operator.

It's not Make My trip = spoil my trip
Horrible customer support

Make my trip is the cheaters company... They don't pay your cancellation amount, there is huge penalties... also couple of times money is dedutated and tickets not confirmed... Use other sites... never use make my trip... its not genuine...

Staff at makemytrip is really "make-me-ripp". No aftersales support at all. They will call you 100 times a day to make payment. Once you have paid... no support what so ever. Wanted to change travel dates and wrote 10 emails made 10 calls (from Sydney!). No luck. They keep repeating same stuff all the time in spite of telling them the problem. Keep telling me to do online date change... I would not call these dumbos if online system was working!

We wanted to go to north east India from a long time. Mmt people did a very good costomized itinerary for us we covered 4 places in 7 days. Travelling and hotels we all good! Thank you mmt for giving us a wonderful experience.

These people after covid have not kept customer service and has not refunded my *******rs from past 9 months. I am in the process of filing consumer court application. Please whoever is thinking of booking the tickerts from here. DO NOT DO THAT. Airlines which actually suffered losses are returning money, its better to directly book from the airline website. These makemytrip people are frauds. No human customer service. Ridiculous they think our money is joke.