MakeMyTrip

I booked my flight with them. The flight got unoperational and I received no information from their end. I asked for money refund and they just kept on postponing to even confirm on that. Their process is so slow. I don't think they deserve even a single star but the site says its mandatory.

I have now tried 5 times trying make an amendment to my current reservations from Delhi to Jaipur using your website and all 5 times I receive a message that it is processing, but then it stops. I am not changing the date of my travel, just a later time... 17:55 departure time. I even tried to use the 100 Rs credit I have on my account and it took that credit but would not accept the remaining payment via a credit card that I used previously. There is no explanation that the website is experiencing technical issues with your website or any communication for that matter. And now, I have been on the phone for 1 hour trying to resolve this matter and I have yet to get anywhere with calling in. I have never been so disappointed with service in my life, nor have I experienced such dysfunctional operations. I will NEVER use your service again, and I will be sure to communicate to all my friends and family.

When I was booking hotel online with this site they were showing only RS. 800 per room per night but when I clicked on booking they added RS. 6000 extra charges without any reason. Worst experience I have ever had.

I have been using MakeMyTrip for booking hotels since i travel a lot. I am very much satisfied with the discounts and also the service rendered by them. I always found their service to be hassle free. Discounts, range and quality of hotels have always been the best. I love this site and would definitely recommend them to my friends and relative.

One of the very bad experience in make my trip,they are not even bothered to take responsibility of hotels what we book.Very bad. Supervisor what I spoke with just tells us it's not our responsibility.once you book it's just hotels responsibility and we just taking bookings of hotel.its complete bul$#*!.I had very good opinion on Make my trip it's become zero.Make sure you upgrade your service otherwise noone will book

I am continuously mailing them. I am totally frustrated but they are not making me refund of flight cancelled by airline. Please help me, I want my refund of ticket. I has been an year I am struggling. Dont go for makemytrip at all. I will advice you guys. These days they are not even bothering to reply me on the mail. I dont want to give even a single rating to makemytrip, but I dont have option for now.

Customer service is pathetic, not at professionalat all, especially Dubai back office staffs, they don't care about your concern and never call back if they promise, I lost money for my 2 bookings, no response or call back
Pls don't use this company and be careful.

Never ever book tickets using makemytrip. They will neither provide any bookingID nor they will refund money. I am yet to get ******* Rs since 24Jan, 2015 and i am continuously calling and mailing customer care. Very pathetic service. Dont get cheated by their offers. 23 requests are raised which is escalated to highest (4th) management level. Still they will not respond to our calls or emails. Everytime they just sends out an auto reply asking to wait for 72 working hours. Utter waste site

Un happy... 2 times booked tickets from Pune to Chittor. Before few days get information bus is cancelled... refunding money... what is this. I'll never use this site along with my friends. Will go for other one. Thanks.

Never book a ticket from make my trip travels, in reality they don't exist, they don't have support number, customer care is only IVRS for fresh bookings, once booked, you cannot even see ur booking in upcomming schedule, this app will not allow to cancel, and every time your refund is a big zero. This a fraud travel agency, what else one can say about

Hii.
We had booked hotel king garden for 1 night ( Royal room with AC bathtub. I would like thanks to MMT for sush fabulous discount. Going ahead hotel is awesome since there is no view from hotel as same is located on ground. But rooms were well cleaned,,, special thanks to hotel management for such lightening fast room service. Food was fantastic really happy with food which made my day so happy... also all points are closed from location. Only swimming pool is not maintained properly... rest hotel is fine and awesome.

BIG NO to makemytrip.
No one should ever buy tickets through makemytrip. I made a mistake of buying an International ticket from them with Booking ID (IN1306B6S*******). They changed the flight details without informing us. I came to know about the changes while adding one more passenger to the same booking otherwise we would have missed the flight.
Now, from last 5 days I have been calling customer care to issue the new e-ticket but they fail to do so. Travel is in 4 days and I don't have the tickets. Customer care service is pathetic, they don't have adequate information on why the tickets are not being issued. They never forward their calls to the floor manager.

Never buy tickets from them.

I used Makemytrip around 10 years ago and it was fantastic so when returning to India i just went straight back. The booking process was still simple, but the website has a bug in its payment section which is not allowing me to fully process payments. I am now getting automated emails that the bookings will be cancelled if i do not pay but there is NO way i can find to speak to anyone. The so called 24x7 service line is a bot that only gives a handful of standard options and has no means to enter a question to have someone look at and respond. So useless and frustrating. Unfortuantely I would say now to go elsewhere

There is a glitch in makemytrip.com website when you select your travel date as 24th July your tickets will get booked for 25th July. I faced this problem and now daily calls to make my trip but they are not ready to accept.

I have also provided the screenshot for reference but they are just not accepting the same and neither coordinating with it. I have also told them I don't need a refund on it but just the travel dates should what I selected during the time of booking, but still nothing positive from their end.

Kindly book your tickets from other websites but don't ever choose makemytrip as they won't listen to your problem and what actual issue you faced. Actually to be precise they don't trust their customer. So be cautious whilst booking from makemytrip.com.

Never make a mistake using this site. They offer you deals that make your trips become nightmares. Lease you stranded in an unknowen City. Do not refund your money. Never return phone calls related to problems. Their supervisors are never available. Everytime you call and make a complaint you have to start over.

They tricked me and wasted a lot of my time by different answers. Still, did not refund.
If you do not want to feel frusterated and helpless... Avoid this dishonest company. They Do Not Make Your Trip... just take your money.

It was worst experience to book tickets with makemytrip.
NEVER ever book tickets if your travel dates are not fixed.
They are not very cooperative in rescheduling service. Rescheduling can't be done online.
They write the ticket is refundable even if it is not which is quiet misleading.
It is horrible experience to deal with them if you are outside india.

I wish I could give 0 stars, they changed flight time to chandigarh at last moment and car to manali takes 8 hours so it doesnot make sense to spend whole night in car, see manali in 1 day and then come back again next day, spending ******* for such bull$#*!. They were not even willing to give full refund or reschedule trip. It was my first gift to my retired parents, and MMT made it the worst experience ever.

First time i booked my ticket, no bording point mentioned, not valid phone number. What a joke this biggest private company has no direct customer care support! If you fill complain, it will take atleast 3 days, within that you can not query again. Now they will charge money if i fill refund form, but for what? Now i am not able to make another booking because of holy. This holy $#*!

It is not only enough to verify about make my trip but it is also mandatory to verify their partner teams especially for new places. They do but tension till last minute. Better verify the responsibility and quality of their partner teams before deciding,

MakeMyTrip is the great company.
Because MakeMyTrip takes cares of their customers, Once I booked a cab, its services were also very good. And Customer Care are always ready to helping us if we have any Issue.

I had taken a holiday package to Sri Lanka through make my trip and my worst fears came true. It was the most disorganized tour managment ever and the driver and guide cheated us on every single chance they could. Openly taking cuts from shops and small time vendors where we shopped. Taking long routes and avoiding major highways... making us pay tolls and Verbal abuses... that was the last straw. The driver cum guide had no idea about any tourist sites. Sub standard hotels were provided which located far off. Had to call make trip several times on the tour, send emails etc... had to pay a huge mobile bill... thanx to make my trip. Its been several weeks no one has even replied from their costumer care cell. One thing is sure I AM NEVER USING MAKE MY TRIP AGAIN

Very bad customer service. MakeMyTrip seems to have a bunch of frauds. I have suffered mental trauma because of them. They ruined my whole trip. I booked my honeymoon package 2 months before the date for Thailand and I was told that if I'll pay the amount through HDFC they will return 10% cashback after the trip is over. So I believed them. But after the trip when i asked for cashback they denied it completely.
N also during the trip, I was asked to pay the extra money for luggage that was not mentioned anywhere in the mail and that too in that baht.
The worst thing they have done is that just a day before my trip they asked me for extra money making some transport excuse and told me to cancel my trip if i don't want to pay... now seriously how can you people asked me to cancel my honeymoon trip just a day before... for that i was planning from past 2 month. Please guys dont' relay on MMT for anything. Dont go behind their big name. MMT IS FRAUD... PATHETIC... LIARS...