MakeMyTrip

Hi, I wanted to share my recent experience of Make my trip. So, I wanted to extend my flight from NY to New Delhi and by mistake the customer representative I was talking to earlier extend my father flight ticket instead of mine. I called back immediately to get it corrected after a few tries, where I only received the answer to wait, and they would give me a call back. By gods grace, I got connected to the amazing and ver helpful person named "Rahul". He told me he knows about the situation and the he will work on correcting it ASAP. He was the only individual who actual understood and concern and got my flight tickets corrected within 24hrs of my call. He assured me that make my trip will do the best, they can and fix this problem. There was no extra charges taken from me. I was very glad to be connected to this representative and truly believe that this kind of customer service should be highly appreciated. Thank you Rahul this would not have been possible without you, as I only received replies like "we will call you back"

Worst company ever. They are fraud. Booked ticket from them. They made error in last name eventhough they had passport and details. Realized after received ticket. Called them, their support had no clue what to do next. Said supervisor call back in 24 hours. Nothing. Called back again, same story and supervisor will call in 48 hours.

15 days in same way past. Meanwhile contacted airline. Airline said since it's booked by agent, they cannot hijack the ticket and override. So asked to push to get the issue resolved as they are happy to fix it but agent has to contact them.

After 20 days makemytrip supervisor called and asked for another 48 hours (Kishan Kumar from Makemytrip).

Asked we can conference to airline for you as airline said call us when agent is on the line so we can clear this out. Said network is not good.

Can you believe call center is calling me and saying network is not good. I said I can add them on the call, said don't bother. Will call and call me back in 48 hours.

And issue is not resolved. Other agents I knew have fixed this kind issue multiple times but due to booking tied to agent others can't help but totally fixable but nothing.

And if they were trying and still airline not helping would have been genuine but they didn't even try.

Total fraud company.

Day by day, MMT is graduating from bad to worse
I used MMT for booking my stay at a beach house in Kannur
Kannur not being a tourist centric town, I chose the best accommodation in the best available property for a 2 nights' stay
The property is in a village & after reading the description and facilities, I was quite surprised that such a place can exist in a small village in Kannur.
I even confirmed the details by talking over the phone with MMT support & the property owner.

To my utter shock & disbelief, out of 28 promised facilities, 20 were absent, 2 I didn't require.
Most importantly, there was no security, neither for the guests (any outsider could come & go at their own free will), nor for the law enforcement (Our IDs were not checked, any person can stay claiming someone else's identity).

The accommodation was filthy, broken floors & full of jumbo sized cockroaches.

And when these were brought to the notice of MMT, the response came that they will resolve this by 48 hours, i. E. 24 hours beyond my stay at the property.
Finally, their resolution was to issue a voucher to me with a definite expiry period.
It means, for the resolution to be effective, I would need to avail the MMT services again
Once beaten, twice shy. NEVER AGAIN

Make My Trip is a great company. The support team is always there to help. I have travelled to lot of places and I always booked with Make My Trip. Always the best services.

I planned my solo trip on my birthday and booked my hotel and buses through MakeMyTrip. I was worried about the safety. But I was wrong, I got the best services from the hotel partner.

I really experienced of traveling by Good package from make my trip. I travelled three time international package by Make my trip. There are good facility and service provided.

I've booked a ticket from Makemytrip and the services was really appreciable.my experience was amazing with Makemytrip bcz they are giving valuable services to their customers.

They gave around 2800 rupees in my wallet and I cannot redeem it. Giving fake offers to attract people. It's a cheep company which make money by fraud

I booked a 7 day Dubai trip - So Many issues I faced
1) Booking amount agreed with Travel Adviser Swati Matta was 2.99L for 3 people, while their website keep showing 3.08L
2) Date of births in Travel insurance were all entered wrongly
3) After booking Swati Matta/ her Manager Shivani vijay will not answer queries, unless I threaten them that I will escalate to their CEO
4) Pickup /drop - Never came on time
5) We entered into wrong cruise ship as per make my trip instruction and we were ejected out within 10 min
6) Make my trip charge 30% more than if we book ourselves
7) very bad experience overall so never again

Had a kuala lumpur/malaysia holiday package thru MMT for 12 passengers. Dont wanna write long stories, just wanna say its your money and don't waste it on MMT!

I have made a booking for singapore and thailand and before i could make the advance payment MMT staff / team will be respective full, very patient( Ms. Preeti Jain) and give you all false hope and mould you to do the booing after that they will not answer your calls, they will not respond, will not reply mail. You will be left high and dry they why book through them we can plan on our own. No customer delight all the value Mr. Deep Founder and co put in various reviews are false. You can't contact the CEO or MD or Founders and share your problem and concern you are at the mercy of their high headed staff who have no values and what the company claims -SO PLEASE DO NOT MAKE THE MISTAKE THAT I MADE PLEASE LEARN FROM MY MISTAKE IF YOU ARE WISE MY CONTACT NUMBER IS *******410 ( DEEPAK S) CALL ME IN CASE U NEED ANY CLARIFICATION - THOMAS COOK IS BETTER OPTION ANY DAY IN CASE U CHOOSE PACKAGE BUT MY SUGGESTION PLAN INDIVIDUALLY

HAVE BOOKED Ooty- Kodiakanal HOLIDAY FROM MAKE MY TRIP. It was really horrible experience, the Hotel provided at Kodiakanal - JC residency was very dirty and we had very bad service. The Makemytrip did not do anything regarding this and we were completely helpless. I recommend do not opt for MakeMyTrip

I bought my tickets through makemytrip mobile app at the time of booking I selected 17.50 airindia flight from goa to mumbai as soon I entered my card details started processing my tickets I got message saying due to error we can't process wait for 10mins or call toll free number after few I received email from makemytrip my tickets are confirmed but when I checked timings it was totally different timings 8 approached makemytrip very next day on 21st July raised my concerns they assured me they look into it and reply me in 4 days it has been over a month I have been calling them from london nobody seems to know what's happening everytime call them they give us 2 days we will sort it out there staff is very rude they hang phone on you they don't want to know you once they have our monies in there accounts this company very big fraud guys be careful when you do any purchases from there website especially to all NRI those who planning there holidays for india.

I dont understand why those sucking people dont have life. Seriosaly there coupns trap and there big sale crap. Blow our mind, please dont believe this app and save your hard earn money.

They are time saver. Mobile App is down sometimes but still good to go with. Sometimes the Mobile app didnt refresh so quickly. I am sure they might be working on that. Experience on PC is good. :)

I tried to book an IRCTC train with MMT.
They took the money from my account.
The Booking Failed.
Sent me a refund notice
20 days later, no refund to my account.
And no way to contact them

We booked a tour to Manali for 2 adults n one child from 17 June to 21st June' 15, we were told that all 4 star facilities are booked so if we are ok they can provide. US 3 star accommodation and booked our Family suit in one of the said Hotel Valley of God's, on reaching there we found it to be a guesthouse with no amenities and ambience even a 3 star hotels have. Rooms which we were given have the door facing road with almost no privacy, there were no curtains also and once requested hotel staff managed to hang one bed sheet. Room was full of flies and other insects, we called the representative of MMT and lodged our complaint that we have never want this kind of accommodation n requested them to arrange other accommodation but they did not help.
Secondly we have booked Cab through them from Delhi to Manali n back to delhi with 2 days of local sightseeing. And one day to Rohtang but driver did not take us to any local sightseeing citing one excuse or another and we despite having paid so hefty ended up roaming around autos and our misery does not end here, driver charged us Rs 2000 on the excuse of arranging the permit to rohtang.we even bring this too into MMT rep but no help.

THIS IS REALLY A RUBBISH SITE. I AM SAYING WITH 100 % CONFIRMATION FOR GOD SAKE DONT CHOOSE IT.
I TOOK A PACKAGE OF MANALI & GIFTED IT TO MY PARENTS.
AT THE TIME OF BOOKING MAKE MY TRIP PEOPLE SAID THAT
ALL BOOKING OF HOTEL IS CONFIRM.

AND WHEN MY PARENTS ARRIVED AT THERE.HOTEL STAFF SAID
THAT NO ANY ROOM IS EMPTY, YOU HAVE TO SHIFT IN ANOTHER
HOTEL.
ALL INCLUSION MENTIONED IN VOUCHER WERE NOT THERE, EVEN WELCOME DRINK WERE NOT AVAILABLE.
& WHEN I CALLED MAKEMY TRIP CUSTMERCARE SHE TOLD THAT
IT NOT HER MISTAKE & START ARGUING & CUT THE PHONE CALL.

DONT KNOW WHY THOSE PEOPLE WERE DOING LIKE THIS.
IT SEEMS TAKE AFTER PAYING THE MONEY YOUR VALUE WILL BE
ZERO.

PLEASE DONT CHOOSE THIS ANYTIME.

We have travelled through MMT on various occasions but this is the most horrifying experience v hv had on our trip to Vietnam
Three days in Ho Chi Minh we wer put up in an dingy Hotel after hvg asked for a hotel in a gud area
The next three days are in Hanoi wer v r on a street full of garbage...
This is what trusting MMT has lead us to
Will never ever recommend them henceforth
You have lost a very gud customer for sure

NOTE: YOU GUYS RUINED MY HOLIDAY, I DONT EVER TRUST YOU AND NOT GOING TO RECOMMEND ANYONE.

Hi there

I really fedup and frustrated about your services, i booked two tickets for me and my wife and money deducted from my paytm account and still seats are not booked, i dont wait till 9th july to refund, i want my money back within 12 hours, i feel looted from you.

I want reasonable answer for this query If money get deducted how it possible to not get ticket from the same bus opeartor?

Great holiday packages at reasonable prices. The customer support level is a bit on the lower side but stil a good option of online booking of goods ands

Booked hotel from MakeMyTrip and hotelier denied checkin, i complaint to MakeMyTrip and they immediately gave me upgraded hotel. They covered up the mistake that their associated hotel has done. Good

I booked a hotel by MMT for Goa with above mentioned booking ID for 14th Dec, 2022. One day before the check-in, I got a call from MMT that your hotel booking has been cancelled as the hotel has denied the booking and we had already left for the journey to Goa with a group of senior citizens. The whole night on 13th dec,2022 we were on call with the MMT customer support team but we didn't get any resolution as they kept us on HOLD for a long long time and assured us that we get a call back from them but till 10'0 clock in the next morning i.e, 14th dec 2022 the day of our check-in in the hotel we didn't get any call. When we tried calling them they again kept us waiting in long queue. After that they gave us a alternate hotel which is below the standard of our previous booked hotel for our stay. As we booked the hotel 2 months prior to our journey we got it in very reasonable price. But what they have provided was not good and they said that alternate hotel price is more than what you have booked earlier. But they were not looking at the fact of time that if we booked a hotel 2-3 months prior to the journey we got in a reasonable price and they are booking the alternative hotel on the same day of check-in and in the peak season of Goa, so we got a pathetic hotel at higher price.
So, I want a complete compensation for the problem faced by my father and his friends who are above 60 years of age.
This company is a complete fraud and the customer support team is of no use, they kept us waiting in a long hold and don't provide us with any solution..