MakeSpace

I've been using MakeSpace for a little over a year and the level of service and convenience they offer are absolutely second to none. It makes living in a small NYC apartment more manageable b/c I'm able to put my off-season clothes and other things into storage when I know I'm not going to need them. 10/10 would recommend.

For 2 years I stored a 1 bedroom apartment worth of furniture with MakeSpace. It cost $234 / month, so I spent $5,600+. When I asked for my items back: (1) they could not find an arm chair I paid $1,150 for; (2) four items they delivered were heavily damaged, 3 beyond repair; (3) when they found my arm chair 3 days later, they delivered it damaged.

I have been in a Public Storage unit for over a year now, here in Los Angeles, that increases the price by $30 every 6 months. I was so happy to find MakeSpace. The process was very easy. But, what impressed me the most was the way they wrapped and handled my belongings during the moving process. I received e-mail updates during the move and I love how they upload the pics of your belongings onto the app. Im now saving $73/Month. Best storage decision Ive ever made.

Don't think your items are going to one safe place. Half of my items were broken and damaged only to learn my storage unit moved 16 x during the pandemic. I paid $3,600 in storage to have a pile of broken items arrive at my apartment. Make Space is only willing to pay $475 on my $1,600 claim. DON'T USE THEM!

The most traumatic experience ever! I received my boxes yesterday and most of my expensive items were stolen! I cried all night (not even exaggerating). It's a lifetime of savings in items stolen. I filled a claim with the stuff I can remember but Im sure there is more. I need help to get my items back. I trusted with my most valuable items and someone had the time to pick and chose the best of my wardrobe! Im sad and angry. I truly need HELP!.

Very very bad service from this pick up and storage company. They are do not take the struggle out of storage, it is a nightmare. I moved my stuff from a 5x 10 unit and their facility. They charged me $210 for a 10x 10 unit not mention the exorbitant appointment/pick fee. How did my stuff suddenly increase in size? They do not respond to enquiries, very unprofessional. I tied to them for 3 months, what did i get myself into this mess?

They advise they will be here at 8 they show up at 12 and the crew texts all day long and do not do there job worst company ever to work for. I advise stay clear from the company a complete rip off. They show up with no tools and wonder how this company operates

My experience with MakeSpace was awful. Their whole thing is they take photos of your stuff. They photographed my stuff AFTER they wrapped it up so this aspect is useless and they wouldn't photograph my stuff once it was in. Also their "self retrieval " is not self; rather it has to be a licensed mover who retrieves it! And they raised their prices and didn't contact me. Truly not what they represent!'n DO NOT USE THEM!

1. They are extremely overpriced.
2. I was told that I am unable to pick up my own stuff due to "liability" reasons. As a result, I would have to hire a licensed third party moving company to retrieve my own stuff. There is still a fee that I would have to pay them despite doing absolutely nothing. I guess this is so that I end up using their delivery service and paying the delivery fee. What a POS service.

First, my stuff was moved to different locations so everything didn't come at once. Second, 70% of my furniture had some kind of damage! They disassembled everything and lost the screws so I'm stuck with a bedframe with no screws and a table that I cant assemble (table which was scratched down the middle!) On top of that they lost my couch and told me 2 days before delivery (mind you I made an appointment a week and a half in advance!)
Working through getting reimbursed, first it's send pictures of the damage then receipts then send full pictures of the damaged goods!

They broke my TV, offered like $15, and lost one of my boxes. Had to file a claim to get the $15 and they finally dropped off the box. Seems like a no brainer since the reviews are so bad. Hopefully they'll go out of business.

I had a fantastic experience using Makespace after temporarily storing my items with the pandemic. The offering they have is a great value for the price. My items were retuned intact, but because I chose not to store fragile items, like china or glassware as a lot of these reviews are claiming. They were very transparent to not store these items, as this is a cautionary hazard with any moving/valet storage company.

I was helped with a large number of items by Chris, Luis, and Felix and they did a great job. They were very quick, efficient, and friendly. I highly recommend them and the MakeSpace service as a whole.

I had a two-hour conversation with my representative before I made an appointment. He told me that I could not lose anything on making a deposit over the phone then, as I had up to 24 hours before service to cancel and receive my full deposit back. I decided to sell my furniture instead and called over 24 hours to cancel and they did not refund my $350.00 deposit!

I could not believe it! When my things came back the crew told me the broke a leg off of my dinning room table and decided it was easier to store and move so the broke the other 3 off. They told me I could just "glue them back on". The company has agreed to pay for ONLY PART of the cost of repair. My table will never look the same. The crew who picked up my things told me there was a charge to wrap furniture and that is was unnecessary, I reviewed the website after they took my things and it said no charge to wrap. My couch was dragged through the water/dirt in my driveway caused by a recent snow melt almost everything including my table is scratched.

Terrible company! Do not use them! I put my stuff in storage with them for 6 months. They charged me roughly double of the price I was quoted at. Then, I got an email saying that they updated their pricing terms. When i put my stuff in storage with them their policy was a $59 drop off fee. They changed the policy and said it would cost me $800+ to deliver my stuff. When they did deliver my stuff they lost my $4K custom couch and a bar stool. The customer service representative told me that the warehouse is understaffed and therefore they dont have the resources to have someone try to locate it. They offered me $1K for the lost items. It would have been cheaper for me to be renting 2 apartments at the same time instead of using makespace. Not only did they try to scam me but they admitted to not even trying to look for my missing items. Spare yourself the money and use another service!

Today I had (2) 12ft. High commercial quality Xmas trees returned to me. These trees are HEAVY. Having them picked up and stored with Make Space gave me the opportunity to clean out my garage. Quarantine gave me the time. The trees were delivered this morning. The movers, Lonnie and Richard T., were on time, friendly, polite and placed the trees in my garage. This job was hard because the trees were soooo tall and heavy, but these guys finished the job quickly. If I have need for this service again, I would request LONNIE & RICHARD T. Again. Thanks!

I had an extremely bad experience with Makespace. Among the 25 items I stored, they lost my biggest item ( a 9-drawer chest) with many cloths inside. The customer support was extremely bad. Firstly, the customer support promised to reply within a week after I made a call. But there was no update from the company after 10 days. Even after I kept asking for follow up, the only follow up they gave me was they were still investigating.
They suggested I file a claim after a couple of weeks of investigating. The value of my item was more than 3000 USD (320 for the chest. And many clothes, shoes, bags are in the chest) However, the maximum that I could claim was USD 1000 which was much lower than the exact value of my items (and I wasn't using the basic protection plan, I was using the silver protection plan). This was an extremely bad experience and I strongly suggest people DON'T USE the service.

Warning don't use them! We were moving into a new place and needed to store some new furniture. The furniture was picked up by Make Space in perfect condition - they were brand new in the bubble wrap from the manufacturer.

Fast forward a few weeks when they delivered the furniture. The bubble wrap was all ripped and falling off. The wood nightstands were all chipped and damaged.

The drivers were really nice and acknowledged that they items were clearly mistreated in the process. They told me to file a claim.

I filled the claim and they wanted to pay me $60. They originally cost $2,000. They then said they would pay $250 and I would have to sign a NDA because they didn't want the negative attention.

$250 for damaging $2000 is not worth this happening to others. Do not use Make Space for storing nice items. I found some similar reviews online.

In the simplest terms possible. I trusted MakeSpace to store our priceless action figures from some of the first NY ComicCons ever. They lost them and said they'd look for them. Never found them, then tried to make us write up a claim in a limited timeframe for items that are so amazingly precious to us that THEY LOST. We are ABSOLUTELY LIVID. This business seems to loose a lot of stuff, from what I have read. Absolutely unacceptable. Steer clear and store the items somewhere else.

I rented storage in the Philadelphia area, after the movers took three hours to move 20 items, I was accused of making a pass at the African American worker with dreadlocks because I asked his co-worker, Joshua, for a pen. I was surprised and confused, and I felt unsafe in my own home. When I asked what made him believe I'd make a pass because I asked for a pen, he answered because he's married and kept repeating himself. One coworker waited in the van while the one with dreads came upstairs and started a confrontation. I quickly signed the document on the iPad and shut the door! I didn't report the event to Makespace because I was concerned they might harm my belongings if I did. I recently discovered that you will be charged to pick up your OWN items in order to get your items out of storage. I've realized that Makespace Storage is overcharging customers DO NOT USE THIS STORAGE unless you WANT to FEEL uncomfortable in your own home and don't mind being overcharged!

The team that shows up at your house are great (you think)! They shrink wrap and act all concerned about your items. They ask you for a YELP review before they leave. The app requests you to tip them as soon as they leave-$20/person at least. Then... they mishandle your belongings! This has been a NIGHTMARE! An iron floor lamp was so badly bent up if I ever wish to use it I will have to take it to a welder. All of my furniture was damaged. Floor mirrors-broken! Wall pictures-destroyed! Leather chairs scraped against concrete! It's like they my items were in a dump truck and they just dumped it in their warehouse and swept it to the end. BEWARE! DO NOT TRUST THIS COMPANY! They are not even movers! They are a warehouse who has lost their primary business and are trying to use their buildings for something to make money taking advantage of trusting people who believe the reviews they solicit at your house-not after the transaction. Don't even get me started on the lies they tell you about their pricing and charges for picking up! STEER CLEAR! I chose these idiots as I have a back injury and limited funds. I would have been better off giving my items away!

I was calling from overseas. That I wanted to merge my storage to the Tampa location last August of 2021. Then an agent said they are full to capacity and cannot pickup any more storage at that location. Tryes aganing while back in the staesMarch. 2022. Same question and same answers. One agent said make an apointment and she will have them pick up my boxes. Then called to give the address of the location for pick up and denied once again. There is no space at the Tampa location to put my boxes when there is ample space in the warehouse storage. Some thing is very wierd with these people trying yo run a business. I have suffered great stress behind this situation.