MakeSpace

Do not use unless it's a last resort. - unless you're happy to lose all your valuable items with no support and pay a host of hidden fees on removal!
We had an awful experience with MakeSpace. Whilst initial pick up was OK (although it took them 6 hours to empty a 2-bedroom apartment that we had pre-packed!) the state of the items and "customer support" we have had has been awful.
As you can see from the images below, many of our items were returned completely broken, or unusable. I have no idea what the stain is on the mattress and Makespace have offered no help in clarifying it. What is not visible from the pictures is that a number of our items, including two televisions, have mysteriously vanished. We were told they had found one and it would be sent to us, only to find out a few days later (by which time it should have arrived and I had to ask Makespace where it was) that actually it was damaged and couldn't be sent. Our other TV box was opened, per the image, and the TV replaced with two sofa cushions and the fractured mirror.
Unfortunately, that is not the end of our trouble. Whilst we wanted our items moved out on the 24th October, despite booking on 10/05 we were unable to get a slot until 11/1. Makespace decided that this meant we must be charged for storage for the full month of November as they are a "monthly subscription service". We also found out on 11/1 that they had suddenly change the pricing of the move-out service in September, with no communication or warning, and so were stuck with a bill of an additional $600 with no warning - the money was just removed from our bank account.

Buyer beware--false advertising and scam service-- just go with a higher priced alternative before going with them and being charged a higher price anyway.

I lived in a studio apt., less than 500 sq. Ft., no walk-in closet, and I gave over half of my furniture away. Originally, I requested their "walk in closet" sized space. But received a call that what I wanted to store, a bed frame (no mattress), a love seat, a rocking chair, and 20 boxes would require a "Studio" space. I thought it was odd that I would need their "Studio" space to store less than half of a 470 sq. Ft. Studio worth of stuff, but whatever...

After it was all said and done, I get an email saying they had to move me into a 1BR storage space. I lived in a tiny studio and only stored half of my things! How would all of my stuff fit into a small studio, but storing half my stuff required a 1BR size storage space?

I wrote and complained, and they gave me a canned response full fine print... What it boils down to is that they are false advertising spaces to make their prices more competitive. Then, after they pick up your stuff, they charge you for a larger size. It's a scam--do not use them!

In the future, I'm going to go with Clutter or a better reviewed service that costs more but at least charges what they say they will and does the packing for me. Makespace is not the bargain or service they advertise!

I scheduled a pick up twice with Makespace and both times they did not pick up! No answer to their contact through chat, no answer by phone. Never using them again

Getting my stuff back has been an absolute nightmare, and I'm positive they're doing something illegal. I assumed that, like literally every other storage service, I'd be able to pick up my own stuff whenever I was ready to move back into an apartment. Apparently you need to make an appointment to even pick up your stuff yourself, with no help moving - AND they charge you 70$ anyways. No one communicated this to me! So, when I called them on my drive to my new apartment to ask what times I'd be able to retrieve my things, I was informed that they were booked for almost a MONTH and I wouldn't be able to pick up my bare essentials like my mattress, bedframe, etc... until then. Despite spending hours on the phone with them, their representatives were unable to resolve the issue and refused to put me in touch with anyone higher in the command chain. If I didn't have a friend to stay with, I'd be sleeping on the floor of an empty apartment for weeks until the next open appointment. I have no idea how this is legal - they're keeping my property without my permission, AND charging me for the additional month that they are non-consensually storing my belongings. In summary, don't give these people your money. (However, the movers were very nice and efficient when I was initially storing my stuff!)

We needed to store all our household items for a year while we remodeled. We had a long conversation with the MakeSpace sales person to determine if they could truly pick up and safely store a household worth of furniture as they were new to our area. We should have known when they got here. The day of the movers showed up late with three people and a full moving van. They weren't told it was a whole house. It took them some 7 hours, multiple trips and several different crews to pick up our items. A few days later and we had the first call about damaged items. Broken glass table top.

Fast forward 1 year, time to deliver all our stuff. They again show up late. They take another 5+ hours to put the stuff in the front room. They take 3 items upstairs and the walls are dinged, gouged and scratched. More broken glass, this time an entire shelf system. Fabric on the sofa is torn. Plastic totes and boxes are smashed or cracked.

And the icing on the cake, their free totes that they encourage you to use, must be unpacked at the time of delivery otherwise there is another fee to come pick them up.

If I could give them a lower rating I would. Their customer service spouted policy and rules as to why none of this is their fault and they can't do anything about.

Please go anywhere else.

I stored my 3 bedroom home in November with MakeSpace and just had my belongings returned in July. The initial move went well and the movers were great. Fast forward to July and the drop-off made by MakeSpace...

So much of my furniture was damaged when it was returned. My dresser that was in perfect condition was completely destroyed and was refused upon delivery because it was not salvageable. My leather couch and loveseat, end table and a bed were also damaged. They lost a set of bedrails that make the bed essentially useless. Also, 2 boxes of my kitchen pans/dishes were lost in storage. I have filed a claim but it doesn't seem that all of the damaged items will be covered because I didn't purchase their additional insurance. In my opinion, everything should be covered due to the carelessness and total disregard for my belongings. I was told it will take at least 2 weeks for them to try and "find" the missing items and then after that timeframe, they can be added to my damage claim as well. That claim will take a minimum of 4 weeks. Even though I provided pictures and documentation supporting the damage. After all the damage that was done to my belongings, it would have been cheaper to hire professional movers. Very disappointed in MakeSpace.

I used this company and I had minimal stuff in storage from my mom's house after she passed. A glass coffee table, love seat, a tv stand, and pullout couch. They broke everything except the pullout couch. They did reach out right after the delivery telling me that they would pay if I could find the same items or close to it they would pay. The furniture was only 4 months old before she passed. They offered to pay but what they should do is make offers according to what they find online. Why should I have to look for it they broke it not me. My items had sentimental value. I was in prison 10yrs. And only had 4months with both my parents. Died a week apart. They were supposed to make an offer but they never emailed me back. I know that I was so upset. I waited for an email but they didn't email me again. I'm not going to call or email if I said my piece. They should have to do the footwork to be able to offer a decent payoff. Why I have to do anything. I deleted the pictures I should have kept them but it hurts too much. Love seat broke arm. Table. Glass. Broke in half. Tv stand edge of the tv stand broke. Honestly I would have never wrote this if they would have rectified the situation. Almost 3 months is long enough for a call or email. I wish I would have looked here before using the company. I won't make that mistake again.

AVOID AT ALL COSTS! ITEMS STOLEN, DESTROYED, AND MORE!
Worst moving experience ever? Let's review:
-The cancelled my move ONE HOUR before scheduled pickup. I had to find local college guys to help me move everything I own into a garage as our lease was up that day- it took 7.5 hours!
-On the second attempt they only took half my belongings and left the other half on the side of the road! Seriously!
-They took a piece of furniture I told them NOT to take. When I asked them to take it off the truck they said "Sorry, once it's on the truck we can't take it off." They then sped off. They then LOST that piece of furniture and offered only $70 as compensation! (You might call this theft).
-They lost over half a dozen of my other items and it took three moves to get back most, but not ALL of our belongings- some are still missing! How do you lose a 100 pound dresser?!?!
-THEY CAUSED THOUSANDS OF DOLLARS IN DAMAGE TO OUR BELONGINGS!
-Ultimately half of our belongings were lost or damaged.
Got a worse moving experience? I'd love to hear it.

I too had read all the negative reviews here and on Yelp (conveniently after I had already had my stuff picked up). There were a few things that went wrong, but in the end, all my stuff was delivered on time, unbroken, and the movers helped unwrap everything.

Pick Up:
Pick up was a little rough. The movers were 45 minutes late to the allotted window. I had a flight to catch so this was also quite stressful-- because although the main Make Space phone was available, they just kept telling me "soon" from dispatch, while the movers wouldn't respond at all. They were silent, kinda rude, one guy watched stuff on his phone. BUT they wrapped everything up really well and I felt good about that!

App:
It sucks. It logs in an out all the time. It just won't allow you to access info to your things. Good thing I booked my pickup in like July because damn do they fill up quick and also the app crashes all the time. During pickup it let me track their location better though!

Pickup:
Amahzing. They were on time, communicative, helpful, went the extra mile and helped unwrap everything, AND were kind people. They did bring one extra thing (a broken dresser) that wasn't mine so sad face to whoever's that was. All of my stuff was secure and not broken, just one tear in my bedframe. Overall, with smaller items (I had a bed, mattress, desk, chair, and 7 bins), it seems a-okay! I also had some good luck on my side though, I guess.

Horrible company DO NOT EVER WORK WITH THEM. I have entrusted them with all my things. All boxes suffered damage. There wasn't anything spared. On top of that they lost one item in their warehouse. Can you imagine that? How can they be so incompetent. After waiting for almost a month to get the refund check they wrote the name wrong on it. I cannot cash it in. I have told them right before sending the check to correct the name on file and they didn't. They said they will but obviously didn't. DO NOT EVER EVER EVER MAKE BUSINESS WITH THEM. THEY WILL DAMAGE YOUR ITEMS. THEY WILL MAKE YOUR LIFE A LIVING HELL. RUUUN RUN RUN RUN AND NEVER LOOK BACK!

THEY CANCELLED MY PICKUP ON THE DAY OF THE APPOINTMENT AND OFFERED NO COMPENSATION.

I was flying out 12 hours after the cancellation at the end of the month when all the alternatives are booked. No compensation was offered. The experience was honestly traumatizing. The reason for cancellation was that there was construction near my apartment. I tried to communicate that there is a space away from the construction site available for parking where all the other moving companies park and that my apartment property manager is offering to direct the moving truck. There was neither legal nor logistical problem with parking the truck but they did not listen and cancelled at 1pm on the 30th of the month. I had to fly out early the next morning. The level of stress they incurred was traumatizing.

Basically the customer service is nice and talks a lot of big talk but does not even make efforts to come through for you.

SCAM Company

I used MakeSpace during the pandemic to store my stuff as I was unsure of where I would end up after it was all over. It all started with the pickup back in 2020 where the crew was 4 hours late and it took 5 hours to pack up a 600 sq foot apartment. I finally settled on where I was going to live so I made an appointment to pick up my stuff at the warehouse. As they are unloading my stuff into a truck, it came to my attention that my dresser was missing and it had not been seen since 2020. The crew promised me as soon as they found it, it would be shipped to me out of state as it was their fault. 8 weeks later and I still don't have that dresser. They have been telling me for 4 weeks now, we are going to ship it but now they are basically holding my dresser hostage. I have had to call every day for the last four weeks to get an update and never received updates until I asked to speak with a supervisor every time I called. They also broke a piece off my tv stand and it is no longer usable. The TV is almost $600 and I can't replace the stand but yet they want to offer an embarrassing $74. I have now threatened legal action as it pertains to my dresser. It is the responsibility of MakeSpace to find a shipping company to get my dresser to Texas. I would never recommend this company as they make promises they can't keep and continue to lie to me. This seems to be a continued problem from the list of complaints I have read. Not to mention every one of my boxes from the warehouse looked like they had been tossed around and my stuff was all torn up and scratched up. They should be embarrassed to be in business yet alone taking peoples money.

Hi I think there should be a class action suit against Make Space LLC storage company. Is anyone interested in joining? When you ask to get your stuff back they say there's "no appointments" and refuse to return your things and keep charging you storage fees. There are numerous complaints against this company on here, BBB social media etc. The same experience, they hold people's stuff hostage and keep charging fees for storage. I think this would be a prime case for class action since this is not an isolated incident it is common business practice for them to collect more storage $ from customers. I have been trying to get my stuff out of storage for MONTHS! EVERYONE AT A BARE MINIMUM WHO WAS SCREWED BY THIS COMPANY SHOULD FILE A COMPLAINT WITH BBB AND THE FMCSA https://www.fmcsa.dot.gov/ and The Attorney General of California (or your state). They need to be held accountable. If enough people bring to the attention their ongoing fraud, maybe someone will do something about it. CLASSACTION LAWSUIT!

Awesome job Cory S and Martin D!
Will use them again if needed and will recommend them to everyone.
Thank you!
One happy Customer

Wish there were a zero or a more negative number I could give them. They assured me my items would be in a cage 10x15 and raised the price to $250 from 199 after my second call. I put 19 items into storage with them 10 months ago, ( in Sept 2020) and tried to pull 18 out on the 1st July 2021. Heres what happened:-

Their 1st appointment to return my goods was 19 days later - ok, I paid rent for an empty apartment for 19 days.OK

Then they informed me that an antique English pine dining table ( very heavy and solid, currently items like that are offered on the internet at $10k to $20K) had suddenly lost two legs and a side panel - they sent me a photo which shows obviously that it had been dropped from a height and the whole side had broken off.

On the 19th they delivered the other goods- but suddenly a leather bench was missing. They could not find it? Said it was a computer error and they are still looking.

Numerous items were damaged, obviously the boxes had been thrown or dropped and showed signs of it. One couch was torn. I have photos of all the damage - just want to warn other would be customers - IF YOU VALUE YOUR PROPERTY, DO NOT LEAVE IT IN STORAGE with this Company. Their sales people are slick, but if you are storing goods you obviously want them back in the same condition you gave them - it WONT happen with this Company.

To anyone who plans on using this storage company, read this first: I made my appointment on July 2nd for 8am-11am appt window. Leading up to the appointment make space sends me countless emails and texts telling me to prepare and I better be ready to avoid fees and lateness etc.

I prepare. Mind you my items are about a mid-sized package for them, they handle much larger storage appointments than mine. 4 days before my appointment they text me to confirm. I say yes, they call me later asking if I can move my appt to August 6th, I say absolutely not, they say okay no worries at all we will be there on July 30th between 8am-11am. Morning of the makespace appointment comes and I get no answer and sent to voicemail over and over when I attempt to call their number they provided.

Makespace operations agent calls me 30 minutes before my appointment window ends (10:26 to be exact) that they will not be coming and they can't come until August 9th. I tell them I will pursue legal action for damages. They say JK they have an appointment now for August 2nd that's magically appeared. I accept, I tell them I still want to get in touch with the legal team.

Someone from the claims department (not the legal team) calls me asking if it's possible for me to store my items somewhere in the meantime because I tell them someone else is moving in where do I put my stuff. Claims agent tells me they will try to compensate me for my troubles, but there will be no promises.

After our atrocious experience, I would liken MakeSpace to a criminal organization.
My girlfriend and I were taking the first big steps toward a life together - investing in long-term furniture and moving into an apartment together - and MakeSpace was there to undo each step we took, ruin our property and our sense of security, and seriously endanger the fabric of our relationship.
* Upon moving into our apartment, we were informed of a multi-month waiting time to have her property dropped off to us - This means she didn't have brushes, dishes, and of course any of our furniture; So for the first few months of living in our apartment we had to waste tons of money on household items we already owned as well as sleep on an old mattress and have poor options for sitting (i. E. WORKING in the COVID world!); Basically, MakeSpace held all of our belongings hostage
* Once our property arrived at last, the bed frame we made a big investment in to be our marital and long-term bed was smashed into about sixteen pieces and wrapped in taped up blankets. My girlfriend shed quite a few tears, I spent a great deal of time getting disposing of hundreds of pounds of smashed wood and tape and blankets, and we continued sleeping on our mattress; Eventually, MakeSpace offered a few hundred dollars in damages; We were at this point thousands of dollars down in property and expenses due to MakeSpace's absolute f*ckups, including the dollars we had paid to them of course!
* Finally, upon sorting through our things from MakeSpace, we realized they had lost a set of screws and such. While small in size, I don't have to explain that this also made our large investment dining table useless…
As I consider it now, we paid money to this cruel organization to essentially steal and destroy thousands of dollars of property from us. I will feel less safe next time a moving process approaches and feel generally helpless in what I thought was a judicious business environment in the US. No. Organized Crime is Alive and Well.
My girlfriend and I are making our way out of a rough patch and feeling better <3

Guess there is a reason why this company is getting a negative review. At first, I thought it was a great company... I guess I was fooled too? I can't wait to get a house with a great storage space area to get me out of this mess. At first, I was told that it's easy. That they would take photos of all my stuff. They omitted the part that if it's my box or bin, they wouldn't take photos of the inside. If I knew, I would've gladly transferred everything to their bins! Why not, it was free! Secondly, I would've taken the time of labeling what's inside because they would just take photos of the top of the bin. So you literally don't know what's inside still. Lol
Now, my first experience. I call to request my first few bins brought to my home. I sold some vases online and they were at the storage. I requested if I could get it the next day. They said the next available one was the ff week. I couldn't wait that long. So the lady I spoke with said she'll try to squeeze me in on Saturday morning. Or afternoon. I asked her morning is better since I work in the PM. I told her i needed some boxes to be picked up as well. I really emphasized to her the need to have it done on Saturday. I found out later she was able to get that appt. But she wanted me to confirm it. I was already too busy and didn't get that message in time. It was so frustrating. So we basically missed that appt. I called back Monday. I expressed my frustrations since they could've just relayed the message to me that we got the appt. Anyway, they booked another appt. For today. They came, but just to drop off these boxes. They didn't even care to wait to pick up the other boxes. Wow! So I had to call for another appt so they can pick up the rest of the boxes and the ones I do not need. Plus, several of my vases were broken wow! Super disappointing. How are they keeping these boxes? Im so totally scared!

I don't know where to begin with these frustrations anymore! I mean yes, they are definitely cheaper. But I guess you'd have to pay for it somewhere else. In service and in quality?