Makeupstore

On August 21, I ordered a product via the Makeupstore.com. I paid online using a debit card. I wasn't suspecting things would go awry because I had previously bought one item from them successfully. On September 13, I reached out to their Customer Service to check on the status of my package because the first item arrived within a week. The company representative assured me that the parcel had been transferred to the USPS for delivery and provided a tracking number. However, the parcel has been marked as "Moving through network" ever since. I contacted the rep via email 2 days ago, wanting to get a refund or some assistance with checking for the delivery since I paid for it in full, and I contacted her again on October 22nd. Not getting any reply from her, I contacted their Customer Service through a form they have on their website and asked for a refund but didn't get any reply.