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    Mal Pais

Mal Pais

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1.0 (2 reviews)
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steve s.
Hong Kong
1 review
0 helpful votes
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“NEVER use Hotels.com again!”
October 25th, 2015

I have booked a hotel room through hotels.com in May 2015 at HK$1070.
I have chosen HK$ as currency and pay with Visa card through Hotels.com website.
After I returned from trip, Visa card charges me US$1070.
I called Hotels.com over 10 times and no one could help and return the over charged fee.
I provided captured screens as proof, but still not accept.

Hotels.com claimed:
In June 2015, they could try to refund US$1070 - HK$1070 with coupon.
In Oct 2015, they only offer US$100 coupon.
No further followups and feedbacks from Hotels.com

I won't use Hotels.com again, ever.

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