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How would you rate MandM Direct?
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GB
1 review
0 helpful votes
Follow Maria H.
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First time user
February 28, 2021

I ordered some j and j jog pants snd t shirts for my 16 year old son I found a really good offer on a pack of 5 t shirts snd two pair pack of joggers snd we were very pleased with them, they arrived the day after I ordered them as I paid for fast delivery but it said they would take two days. Great service, will use again

Date of experience: February 28, 2021
GB
1 review
0 helpful votes
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Still no delivery!
February 24, 2023

I ordered from MandM 3 weeks ago. The courier they chose has never tried to deliver - the site still says "with us". MandM has done nothing despite saying they would. I've had no follow up from them and Ive given up hope of seeing the shoes I ordered. Never again.

Date of experience: February 24, 2023
GB
1 review
0 helpful votes
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Received a package from m&m and was left at the front door,I live on a main road and never got home for several hours after the package was left let's guess what happened to it?will not use m&m again

Date of experience: August 24, 2023
GB
2 reviews
1 helpful vote
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I have used these guys many many times and without dissapointment. I would highly recommend. The brands are good, prices are cheap and if you do need to return anything the turn around time is very quick.

Date of experience: February 10, 2017
GB
1 review
1 helpful vote
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The Paypal checkout is broken and will send your order to a billing address even if you entered a different delivery address on the website. They sell your goods to someone else, and then argue with you. Avoid.

Date of experience: July 8, 2022
GB
1 review
1 helpful vote
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Incorrect size
February 10, 2022

My error i ordered the incorrect size, i noticed within minutes and emailed them stright away... to be told cant do anything about and would need to pay for return... even tho my order still hasnt been processed...

Date of experience: February 10, 2022
GB
1 review
1 helpful vote
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Poor delivery
January 7, 2023

I have ordered over £100 stuff from this company since 30th of December 2022, it has not yet arrived and today is the 7th of January.
How I wish I read the reviews before buying from MandM direct. Hopefully my stuff will arrive next week.
I cannot comment yet on their products but their delivery system is very bad.

Date of experience: January 7, 2023
Ireland
1 review
3 helpful votes
Follow Padraig D.
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Frustrating customer service, each response you receive to your complaint will be from a different customer service agent. Will not listen to your complaint properly. In my case, they displayed the wrong size for an item of clothing in their webpage description of the item. The item received was 2" larger than the description stated. They won't acknowledge this in their response, instead choosing to respond in generic pre- formatted emails! Horrible company.

Date of experience: November 1, 2019
GB
1 review
0 helpful votes
Follow Peter E.
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I have used many online companies for items of clothing for over 40+ years, I am amazed at the prices, communication & delivery service from M&M Direct. Latest I order@ 17.30, delivered at my door next day before 12.00 noon. I took out the unlimited next day delivery service when I made my first purchase. Well done M&M Direct, overall I am amazed.

Date of experience: July 19, 2022
GB
1 review
3 helpful votes
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Awful
September 9, 2021

Ordered over 100 pounds of items was sent wrong size couldn't return as paid for QR code which wasn't sent none of return places were able to print out label so I'm stuck with this item e mailed customer service to no avail disgusting

Date of experience: September 9, 2021

Overview

MandM Direct has a rating of 1.7 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MandM Direct most frequently mention customer service and next day. MandM Direct ranks 793rd among Men's Clothing sites.

service
56
value
50
shipping
50
returns
43
quality
41