MandM Direct

Ordered over 100 pounds of items was sent wrong size couldn't return as paid for QR code which wasn't sent none of return places were able to print out label so I'm stuck with this item e mailed customer service to no avail disgusting

Still waiting for parcel i ordered with express delivery got told to wait till 9pm even though courier who i contacted first said they were still waiting on it so here i am today ive been told to contact customer service which i have and received a reply telling me they will reply within 24hrs yep you couldnt make it up, they seem to be unable to provide the express delivery looking a reviews elsewhere but still offering it still taking money for it and still not delivering, asking for full refund hopefull it wont take as long as there delivery or reply from customer service 24hrs lol

Had shopped with M and M direct for well over 10 years and my family members spending hundreds of pounds each year.
When things go wrong they weren't interested in resolving the problem had a gift I ordered as a present for my nephew a vintage football the casing was all damaged and packaging I wouldn't normally have minded but this was a showpiece and the casing was part of the visual effect. This was unacceptable just spoiled the present so was unusable. In short, they wouldn't accept it was damaged and would charge me to take it back.
I informed them that I shouldn't have to pay for the returns as clearly damaged they weren't interested I told them if they didn't resolve the issue I and all my family members wouldn't be using them again.
They didn't even bother to reply to the email so from that day I don't use them, to be honest, other places online are just as good if not better, and with good customer service.

Ordered Wednesday, late, for next day delivery (Friday)
Courier decided that Monday is next day. Contacted customer service and they were not interested.
Won't use again

Purchased a pair of shoes worn once eyelet fell apart absolutely rubbish these must be seconds want me to pay to return having a joke Famous saying buy cheap buy twice

I bought trunks for my partner men size medium, but when they arrived they were like 10 year old size, so I saw RETURNS no problem! So after paying £2.99 for a return QR code ( the trunks were £29.98) I sent them back and waited for refund, but now there saying they don't take underwear returns ( these trunks have not been touched) so the trunks are NOT AS DESCRIBED MEN SIZE MEDIUM so because I paid through PayPal I've got them to try and resolve it, I WILL NEVER BUY FROM MandM DIRECT ever again, I've never ever had this trouble when buying online before ever

When I received a pair of shoes which were too big I returned them and had a confirmation email saying they had been received plus a further email saying I would be refunded within 7 working days this is now 3 weeks ago and despite sending 3 emails to customer service I have not still received a response.