I have ordered and paid for the item on November 8,2018. I have attempted to contact Marine Depot, however, my phone calls have gone unanswered and have yet to receive a reply to my emails as of today, January 6,2019.
This place is illegitimate. As soon as you place your website order you get am email about order confirmed and your PayPal gets debited. This will he the last time you get anything from them. Placed an order for nearly $400 worth of whaler stainless items... never received them, they never responded to my repeated emails, and you can't get them on the phone. Total SCAM. The FBI should investigate them for INTERSTATE WIRE FRAUD. Stay away. I filed a claim with Visa and Visa reversed the charges thank goodness. Their website exists so their bank account can collect your money... total SCAM. This FRADULENT commerce site should be taken down.
I ordered 2 double cup stainless steel holders with base on Oct 31st. I received only 1 Reached out to vendor but voicemail full all the time. Emailed 3 times but no response. Drove 1.5hrs to vendor's address only to find it's a PO Box! Will have to contact credit card company to get a $95 refund for missing item
Very disappointing. Steve Liu is the owner of Marine Pary Depot aka Turqois Inc. Scam?
Ordered 2x 3 set stainless steel rodholders prior to taking delivery of my new boat. They were to be mounted on the transom exterior. Proved unworkable due to motor interference. Returned per website instructions and waited for refund. NOT HAPPENING according to other reveiws - so I'm out the rodholders which I paid for and returned and the $50 it cost to ship them back.
Just got the mast steps and they are the best we've seen. Good service! Great price! Thanks MarinePartsDepot; we'll be back with our future boating needs.
I ordered boat parts, with paid shipping, on 06-15-20. The date is now 06-30-20, and I'm still waiting for delivery. No one ever answers the listed phone number at their California office.
Beware! Their prices are very good but they do not deliver what you pay for. The first experience was a very small order to try them and most parts showed (parts missing were minor and I had spares). I proceeded to a larger order > they took all of the payment and delivered less than 1/2 of the order. I emailed them and tried the phone contact number (no answers from either). Instead, I've received email promo's for an extra 15-20% off, which is worthless because you won't get your parts. Stay away.
Wish I had looked into this company before ordering. Ordered in May, charged my credit card, got tracking number then nothing, zero, zip, nada. Thankfully small order. Have submitted dispute with my credit card. Buyer beware!
I've been buying stainless parts from Marine Parts Depot for the last 5 years or so with a good result. I'd guess there's been 20 or more purchases - never a problem until a few months ago. I received an incorrect part and was unable to get it corrected (I called and emailed) so I disputed the charge and was reimbursed. Since then I made 5 more purchases - all without a hitch until last week. Ordered $75 worth of various parts, CC was charged and nothing has been delivered and no tracking number has been provided. Calls go to VM with a message saying "Mail Box is full - goodbye" and no reply to 3 emails. Tomorrow it'll be 2 weeks since the order was placed which is my trigger point to dispute the charges via my CC. To bad - good product and a fair price but really crappy service.
I concur with previous reviewers: Use your credit card! This usually limits your liability to $50.00 and you will be able to recoup your funds (since you never will receive the merchandise). I have done a few hundred $ with this "firm" and had to claim refunds on about half of the items. You'll notice that there is no Pay-Pal option on their site... and for good reason! My advice... pay more and get something for your money.
Overview
Marine Part Depot has a rating of 1.7 stars from 42 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Marine Part Depot most frequently mention credit card, tracking number and mail box. Marine Part Depot ranks 27th among Boat Parts sites.
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- Rancho Santa Margarita, CA, United States
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- Suspicious reviews are flagged by our algorithms, moderators, and community members