You can't get worse customer service. No Response to multiple emails, texts or phone calls. Can't leave a message, Had to file complaint with Bank for refund.
Takes your money and doesn't deliver. Does not respond to email. If you are dumb enough to order, do so through Paypal so you can claim a refund. Better idea, buy it elsewhere.
I odered a few bimini parts but never got any indication when the parts would be shipped. Now just a fews days after ordering I recieved my parts, exactly as ordered via 2 day shipping from CA to MA.
Previously recieving the parts we tried to call to confirm things but got a recording whihc didn't even contin the name of the company. So then we browsed the web and saw a bunch of bad customer support listings.
BUT in my case I had a totally different service. And the parts recieved were of excellent quality.
I have placed 2 orders with this company. The first, through ebay about 6 years ago, the second through their site about 1 year ago. The first order was wonderful. Ordered a set of cleats, and they arrived, looked great, and still look great. Second order was hinges and cabinet hardware. Came in missing half the hinges I ordered, and what arrived looked a bit junky. Tried contacting them multiple ways and times to no avail. They never got back to me, and I was ripped off for about 4 stainless hinges.
I ordered two ss cleats 5 jul18.
Did not receive any shipping updates so I started sending e mails.
Then read reviews and figured I was screwed.
19th July 18, parts arrived as ordered to my address in Canada.
Thanks.
Lots of concern could have been alleviated by shipping info.
Peter
I ordered $65 worth of parts over 3 months ago. Still no parts have arrived. I have left multiple messages on their voicemail and sent multiple emails to them. Stay Away from marinepartdepot.com! This website is a total scam.
I'm surprised and saddened by the many bad reviews. I bought four 10" stainless cleats and two 6" stainless bow chocks from Marine Parts Depot. The price was low and the quality turned out to be extremely high. The cleats are unusually well-proportioned and exquisitely polished---perfect, really. The delivery was prompt (and free). I didn't try anything else, but the cleats and chocks are really a no-brainer compared to anything else I have seen.
Do not buy from these crooks! Will not return phone calls or numerous e-mails! Most of time mailbox is full. Debited account for parts and never got them. I guess they fell into a big black hole... If you buy here, better use credit card or pay-pal so you will have recourse. Best to skip these idiots! My order #yhst**************1828 if they want to make it right!
Do not touch this company with a 10-foot pole. Hardware selection and prices very attractive. Your payment will be quickly applied and a tracking number assigned. However, you might have to wait until hell freezes to get delivery. Zero possibility to communicate; will not respond to emails; voicemail is always full. Thankfully in my case I paid with Paypal. After a month with no product or responses, Paypal went to bat for me and a refund was issued.
1st order of $30 was great. 2nd order of around $200 was partially wrong. They sent the right number of parts but a handfull were not what I ordered. After 3 months of weekly phone calls and emails (all friendly), they finally replied and made it right. If you like to gamble and are willing to spend a LOT of time if they mess up, then you can enjoy some great prices.
Overview
Marine Part Depot has a rating of 1.7 stars from 42 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Marine Part Depot most frequently mention credit card, tracking number and mail box. Marine Part Depot ranks 27th among Boat Parts sites.
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- Rancho Santa Margarita, CA, United States
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- Suspicious reviews are flagged by our algorithms, moderators, and community members