• Mashable

Mashable

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Overview

Mashable has a rating of 1.6 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mashable most frequently mention customer service problems. Mashable ranks 558th among Blog sites.

  • Service
    18
  • Value
    21
  • Shipping
    19
  • Returns
    16
  • Quality
    22
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
6
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How would you rate Mashable?
Top Positive Review

“Mashable has given me reason to wake up in the morning”

Ilya R.
7/22/09

Mashable has given me reason to wake up in the morning. Perfect amount of high quality information available to you through nearly any imaginable notification means. Follow mashable on twitter, facebook, google reader, or get some rss feeds to your email account. Good job team!

Top Critical Review

“Total scam”

John C.
5/26/24

The only thing I noticed about this site so far is they like to push soft porn like schoolgirl upskirt ads and other stuff that is as sexualized as possible. They give the impression of being a totally immoral Communist Chinese scam site. I would NEVER buy anything from this place. It oozes sleaze and from what I have seen of other reviews I know I'm right.

Reviews (95)

Rating

Timeframe

Other

Thumbnail of user ilyar
Canada
1 review
17 helpful votes
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July 22nd, 2009

Mashable has given me reason to wake up in the morning. Perfect amount of high quality information available to you through nearly any imaginable notification means. Follow mashable on twitter, facebook, google reader, or get some rss feeds to your email account. Good job team!

Thumbnail of user jennb109
Arizona
1 review
12 helpful votes
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February 16th, 2021
Verified purchase

Bought a beauty product a couple weeks ago on Mashable. I have never ordered from this website before... and after the fact I had read some terrible reviews, I thought for sure I was Screwed... but I purchased the Nuderm wand with 5 glass attachments. Shipping confirmation arrived next day, Fast shipping, & no issues at all! Product came well packaged. I am loving results so far for this thing! Glad I ordered, & I would give it another go... but you never know these days!

Tip for consumers:
Feel like I got lucky. No issues with the website. Product arrived as expected.

Shipping
Quality
Thumbnail of user megane
Colorado
9 reviews
49 helpful votes
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April 25th, 2011

Mashable is on top of the most innovative strategies in social media, marketing, information technology and web development. This site has really helped me wrap my head around what works and what doesn't in our internet age while keeping me abreast of the latest breaking news. The How To's provide reliable, recent examples that really illustrate their point from everything from social media strategy to guerrilla marketing. There is such a wealth of information here to enjoy and sort through.

I found that the best way to get the most from Mashable is to download their iPhone App or follow their feed on Pulse. You get the lead of the story and can sort through the large volume of articles quickly. It also provides you with the most recent sampling from each section.

Thumbnail of user timm1
California
4 reviews
19 helpful votes
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July 21st, 2009

While no place should be the only place one goes to, or subscribes to, for information on the rapidly spinning social media scene that is changing our lives, mashable is at the top of my heap of places to start. My only complaint: I spend too much time reading what they post.

Thumbnail of user nancys
California
7 reviews
35 helpful votes
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January 25th, 2010

I have seen the mashable logo on sitejabber ever since I joined but never bothered to go to that website. It really is very interesting and has great new sites there. I think I will follow this site and try to keep up to date on the latest and greatest websites.

Thumbnail of user chriso1
California
654 reviews
3,555 helpful votes
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October 9th, 2009

I came to the site because I'd been out of touch with web activities for a long time, and needed a crash course in Twitter and iPhone apps and microblogging and all those things that everyone but me seemed to know everything about. It answered many of my information needs almost immediately and I've been returning to it ever since. One of the top sources for the would-be-web-savvy.

Thumbnail of user coreyb409
North Carolina
1 review
2 helpful votes
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August 19th, 2023

I bought a code for Microsoft Office professional, the code turned out to be useless, I sent multiple emails and all i got was an automated response, also there is no phone support which makes this site seem so much more sketchy.

Tip for consumers:
Please don’t buy anything from them digital or physical.

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Value
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Thumbnail of user deborahl56
Colorado
2 reviews
12 helpful votes
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July 16th, 2021

PLEASE DO NOT make the same mistake I did. I ordered from them. 2 days after I
Received the items, I decided that they didn't work well where I had intended to use
Them. I sent them an email to start a refund. Less than a minute, I received a reply telling me that my order is past the 14 days. So they counted the day I ordered but the item was not shipped to me until a week later. So now I am stuck with 2 floor lamps that I have no use. I will NOT order anything from them again.

Tip for consumers:
Don't use this site. There is no phone support. The website to get help is not easy to navigate.

Value
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Quality
Thumbnail of user ab906
Florida
1 review
1 helpful vote
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January 12th, 2022

I purchased a drone and wanted to cancel the order... only got an email with a link to fill in... I did this several times with no confirmation. I received the product 4 weeks later and still unable to contact the company to return the item. Terrible business practices! NEVER AGAIN!

Tip for consumers:
Not to deal with this company.

Shipping
Quality
Thumbnail of user josepht25
Nevada
5 reviews
24 helpful votes
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May 29th, 2013

Mashable is the most entertaining place to get gadget, technology and social media news. The new site layout is incredible and surprisingly easy to navigate despite the massive amount of content which they produce.

Thumbnail of user alexs2295
Minnesota
1 review
1 helpful vote
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August 18th, 2023

Avoid buying from them at all costs. Not only did they sell me a non functioning 3 in 1 switch dock, they refused to acknowledge that they sold me a faulty product. When contacting customer support, all they did was give me the run around, claiming the product worked fine and was simply "plugged in wrong" (it is literallyimpossible to plug an hdmi cable in upside down, while usb-c doesn't need a specific orientation, even then, I tried both ways to prove it wasn't plugged in "wrong"), refusing to send me another or refund my money. Even worse, the employee intentionally misnamed me, and when called out on it and their lies, he started to actively antagonize and mock, sending an entire paragraph that was basically a faux letter to the merchant basically mocking me and calling me a liar. Overall, I cannot stress enough how much you need to avoid this site and their callously unprofessional customer service employees.

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Thumbnail of user chelc6
California
1 review
0 helpful votes
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December 8th, 2023

Don't buy the BirdBike ebike from Mashable (or elsewhere). My ebike stopped working after less than one month of use, but a few days after the one month refund limitation. Their customer service refuses to refund the ebike and instead wants to send me parts for me to take to a shop to get fixed. I have no way to commute to work other than Uber or bus now. The BirdBike ebike is defective. I wish I had spent more on a reliable ebike from a reputable company.

Tip for consumers:
The ebike arrived pretty banged up with scratches.

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Value
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Thumbnail of user laurak
Arizona
3 reviews
22 helpful votes
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October 7th, 2010

Very helpful tool for professionals involved in the technology industry and social media marketing to learn all about the most recent updates in all communities and gadgets. Also great for geeks like me!

Thumbnail of user carltonc83
Massachusetts
1 review
3 helpful votes
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July 21st, 2023

I bought a drone from Mashable website and what I received was totally different than what was describe and pictured.
I tried to return but set all these impossible rules in place to make it very difficult to return.
Never buying off Mashable website again!

Tip for consumers:
Very deceptive on the description as well as pictures of products they sell.
Returning is virtually impossible because of the seller sets very difficult parameters.
Never buying from this website again.

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Value
Shipping
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Thumbnail of user luciaf27
Texas
1 review
2 helpful votes
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June 4th, 2019

Ordered a pair of Sinji Tracker Devices as a gift. The expected delivery date passed and I contacted Mashable for help. They tried unsuccessfully for three days to contact the vendor. I asked for a refund and have not heard back from Mashable! What a RIP off.

Thumbnail of user sm362
California
2 reviews
5 helpful votes
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January 15th, 2019

While we realize Mashable sells some products that they get a good deal on or maybe a closeout, ours was not. In fact we could have gotten our product on a few different websites but did not. Our product, an Antop Antenna, did not work for us in our area. They wanted to send us another one. Another one won't help, as it does not work in our area as I stated in the email. Oh, I forget to tell you, they have no number to call, as they hide behind email for communication purposes. If in fact there is a number we could not find it. Now we are stuck with a product we can't use.

Thumbnail of user johnh7932
Illinois
1 review
2 helpful votes
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December 9th, 2022

I found upon installing the software, it wouldn't load on my computers do to the licenses had already been used. I purchased two licenses for two computers. I emailed Mashable and we emailed back and forth at least 26 days and they refused to refund my money. I got my credit card company involved and they got my purchase price refunded within a few days.
I feel that Microsoft was not in the wrong. I feel that Mashable was selling the same product to other buyers. I can't prove it. However, Mashable received screen shots proving my point. The customer service rep. Asked for more information that I couldn't provide because I couldn't get past the installation procedure. The additional information that was needed by Mashable was "for their records". See other reviews of this type. For example, the one from Ivan B. Dated September 28,2021.
I have no confidence in purchasing from this company.

Service
Quality
Thumbnail of user jb2076
California
1 review
3 helpful votes
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February 27th, 2022

It has been about a month since I ordered from them, and I realized I hadn't received my product yet. Went digging through my emails to find a confirmation email from them or a tracking number, and noticed I had never received one. They did charge me $35 tho, which I'm now realizing is a lost cause based off of other reviews on here. Glad it wasn't more than that, but wow what a terrible awful dirty company. How they're still able to grift like this is absolutely amazing to me. I've learned my lesson.

Tip for consumers:
Don’t waste your time or money, they literally steal from you

Service
Value
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Thumbnail of user fucko11
$#*! O.
Colorado
1 review
4 helpful votes
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August 3rd, 2017

If I had to put it all into one sentence, I'd say, cluster$#*! of idiots mashing words together. I don't like this site either. $#*! confining me to one sentence and $#*! giving me a minimum character count for a review. $#*! off and $#*! you. Thanks.

Thumbnail of user ahmada96
Ahmad A.
Israel
1 review
5 helpful votes
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March 28th, 2019

You have been warned, do not visit this website, you will get infected with crypto and ransomware - the russian intelligence uses this website as their source of operations.

This is Fake News website.

Thumbnail of user devm6
California
1 review
4 helpful votes
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December 7th, 2018

29 days (completely true) after receiving a pair of Axum Earbuds, they stopped pairing with each other. Contacted the company and tried their solutions without effect. Emailed mashables and received a response with smiling emoji that their policy is 30 days, so sorry. And no effort to help.

Thumbnail of user charlesh580
California
1 review
2 helpful votes
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July 1st, 2019

DO NOT BUY a refurbished computer from Mashable. The vendor they use is not ethical. I wish I had read the reviews before buying an iMac 2011 refurbished desktop computer. https://shop.mashable.com/sales/apple-imac-21-5-all-in-one-computer-intel-i3-2100-dual-core-3-1ghz-4gb-250gb-certified-refurbished-grade-a
The list price is dramatically and unreasonably inflated so they can show a "sale" price that is actually slightly above current market value. Though listed as four stars and grade-A, the computer had significant damage to the case. Wifi hardware had been removed so they could try to sell it to you as an upgrade. (iMac 2011 shipped with wifi installed standard.) Mashable will not allow returns on this product. I recommend that you not do business with Mashable.

Thumbnail of user leslieg100
Washington
2 reviews
6 helpful votes
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October 7th, 2018

Not only do the things they advertise either not work, or not come as advertised, but it takes two to three WEEKS for them to answer a customer service query, in which time, OF COURSE the warranty runs out.

They're not rude; they're over the top perky when they tell you that you've just been screwed.

OMG, what a major SCAM!

Wish I could leave 0 stars, because leaving one suggest I have had a 20% positive experience. I have not.

Thumbnail of user oldschoolguyx
OldSchoolGuy X.
Israel
1 review
8 helpful votes
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February 16th, 2018

Crappy news, Full of Fake news.

There are much better websites....

Total Waste of time.

They could do better they are focusing on fake news to attract the Muslim Brotherhood and ISIS.

From time to time, the site hosts Malware.

Thumbnail of user angryc155
Oregon
1 review
0 helpful votes
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December 4th, 2023

Bought what was supposed to be a refurbished apple product. It was still signed in to the previous owners Apple ID which cannot be bypassed. Defective. Garbage and is also old and cannot do updates.
Back and forth emails and complaints or credit agency. Mailed it back. It's useless. Out of way over a hundred dollars plus shipping and handling to return it. AVOID AT ALL COSTS. WILL FURTHER REPORT IT SOON TO ANOTHER AGENCY IF NOT GRANTED A FULL REFUND..

Tip for consumers:
AVOID!!!!

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