Massage Chair Relief has a rating of 5.0 stars from 29 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Massage Chair Relief most frequently mention customer service. Massage Chair Relief ranks 2nd among Massage sites.
Went to one of MCR's local showrooms. Sales person was knowledgeable, friendly and a good listener. No pressure too. Excellent communication during the shipping process and courteous, professional delivery and set up. They've already let me know they'll be around after the sale too! You're going to like working with these folks!
Went to one of MCR's local showrooms. Sales person was knowledgeable, friendly and a good listener. No pressure too. Excellent communication during the shipping process and courteous, professional delivery and set up. They've already let me know they'll be around after the sale too! You're going to like working with these folks!
Tip for consumers:
Do your homework before buying one of these!
Products used:
Katama 700
I highly recommend purchasing a chair from this company. First, the massage chair is amazing. But, more than that, the company is extremely responsive. They returned my call both times within hours of my voice messages, they didn't make me feel rushed as they answered my questions, they were extremely honest, they kept me up-to-date on the delivery, and the price was extremely competitive. I would definitely shop here again and have no hesitations in giving them a 5-star review.
I ordered a massage chair online and needed some additional service. I called and spoke with Dr. Alan Weidner and he was so nice and extremely helpful! Great customer service, this was honestly one of the best buying experiences I have ever had. I cant wait to get my new chair. Thank you Dr. Weidner for all your help!
From my first phone call to Massage Chair Relief in Cerritos, California, the process was extremely smooth and enjoyable. Michael was absolutely helpful and low-key. He helped navigate me through all of the massage chairs, and given all of the education he gave, once I was in the right chair, I said, "This is the one!". I received my chair in four days after purchasing it. The installers were fabulous. They had to carry the chair up a very curved stairway up to my work-out room in my home. They were very professional and did a great job. And they disassembled my old, broken massage chair and took it away for me. And the chair... WOW! The biggest problem with the chair is that, once I'm in it, it feels so great, and does such a great job, that I just don't want to stop. Thanks so much to everyone at Massage Chair Relief. Very best regards, Dr. Rod Kurthy
Products used:
Daiwa Supreme Hybrid
Massage Chair Relief and Dr. Weidner provide the best massage chair service in the industry. I have purchased from three other chair manufacturers before I found Massage Chair Relief and Dr. Weidner's service was by far the best. They have the best selection of the most reliable and technologically advanced chairs available.
The support from Dr. Weidner is truly outstanding and they are the only chair dealer that offers a lifetime labor warranty. I went to the Arizona showroom and Shawn Kim was so kind and knowledgeable on all of the chairs. He was so patient and helpful in assisting my Wife and I in finding the perfect chair for our needs.
Dr. Weidner truly defines what great customer service looks like. He provided incredible after-sale support by providing valuable email information as to how we should prepare for the delivery of our chair, keeping packaging material in case of a return and even provided a wonderful thank you gift package! This is legendary customer support. Massage Chair Relief and Dr. Weidner have my highest recommendation. A++ Do yourself a favor and look nowhere else for your next massage chair. Clayton M
Tip for consumers:
The only place to consider when purchasing a massage chair
Products used:
Ohco M.8 Massage Chair
Excellent service, very patient with us and answered all of our questions. Did not fee rushed in making this purchase. Entire process was super easy and they setup chair perfectly! Wish this company sold cars since this buying process was a great experience! Our family thanks you!
Quick response on price match. Easy experience. This site was the best for advice and comparing the models while I did my research.
I couldn't believe how quickly the chair came. I love it! Every time I contacted them with questions, I heard right back too. Then to top it off, they sent me a wonderful thank you care package. It has been the best shopping experience I've ever had.
The 5 day wait for the Samsung Tab A to arrive after the chair arrived seems odd. Now this 87 year old brain still has to download the app. Had the tablet came first by USPS then the chair delivery folk could have downloaded app to test it out.
The site was great with providing information on massage chairs as I used it as a point of reference. In navigating throughout the site, being a software developer, it has a few opportunities to improve the user experience. Overall, the site was very helpful and informative and easy to get around.
From our show room assistance with Shawn Kim in Mesa and also the follow-up from owner Dr. Alan Weidner, your customer service is top-notch! Our chair arrived promptly and care was taken to place it in the proper spot by the delivery men. We are using our chair often and love it!
Dr. Weidner took my call personally and helped me in making my final decision. He also walked me through the purchasing and delivery steps very carefully. Great buying experience. Felt very comfortable.
The shopping experience went very well, however the white glove delivery and putting the chair together, which I paid for, didn't go as I thought it might. I pretty much put the chair together myself.
The search for the chair was amazing and Shawn was very helpful. After a week and a half of researching and trying other chairs I decided with the Ogawa Advanced Drive chair. Delivery was within a week. They put the chair together very quickly and it works great! Only negative of the whole process was they chipped the paint on my front door jam.
Excellent experience all around! Melodie and Dr. Alan provided us with great advisement in the selection of our chair! We couldn't be more pleased with our new chair, the Ocho M8. My advice to anyone shopping for a chair is to try them in person if you at all can. Chairs sound very similar on paper, so it's not until you experience them yourself that you can appreciate the differences, and feel which one best meets your personal needs.
It was amazing Dr. Alan Weidner for you to receive an after hour call and answer all my questions. Also, thanks a lot for the price match coupon code. Now I can't wait to get my chair.
Vikram
Support department was very helpful in tracking my chair for me. Overall provided a very professional buying experience.
Things went smoothly. Dr. Alan Weidner was vey helpful. It was truly a pleasure to do business with him.
The chair came with a small broken piece but they are in the process of fixing it.
Delivery was on time and they were very careful in making sure the chair was not harmed
Thanks, you were great to work with, your showroom is awesome so nice to have so many options!
So far so good! A promo code might have been nice though.
Alan is awesome, he answered all my questions promptly! A+++
Excellent customer service. Considering purchasing another chair before end of year.
Good experience. I need a question answered on my chair.