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Mbenzgram has a rating of 1.3 stars from 414 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mbenzgram most frequently mention credit card, customer service, and business days problems. Mbenzgram ranks 62nd among Car Racing sites.
Super fast replies and extremely helpful service. Messaged them just asking when I can expect the package to be shipped and they replied fast and my new exhaust system arrived within 24 hours of the message. Overall great company with good prices 5/5
Waiting on parts sense 09/04/22 have called and emailed trying to get an idea of what is taking so long they don't answer the phone and haven't received an email back at all for a $2000 order I'm not happy with no reply
Dont expect to see a refund from these guys in a timely manner. Refund 5/6/21
20 days later no credit
Tip for consumers:
The refund policy looks good but dont believe it
I tried to upload proof of purchase would not work
Products used:
None they said national backorder I found 1 from the manufacturer delivered in 4 days
Date of experience: May 25, 2022
Stay away, requested a refund 2 months ago. They claim it was already sent. Never sent the refund. THIEVES
Date of experience: June 29, 2022
Fraud company, said product was backordered after I ordered it... strung me along for a month until i realized the company was fake. What a pain.
Tip for consumers:
So much time and money wasted on this fraud company.
Products used:
received nothing
Date of experience: March 31, 2023
Scam $#*!ty company stole my money. Canceled a order and they have not refunded my money its been 12 business days already
Date of experience: November 8, 2022
They don't send your order. They don't answer the phone. Emails are answered with a generic response.
Date of experience: December 10, 2022
Do not order from these guys. Ripped me off 2,000 dollars. Never sent me the product I order and never sent me a refund. DO NOT ORDER FROM THIS COMPANY
Tip for consumers:
DO NOT ORDER FROM THEM
Products used:
Rims and tires
Date of experience: May 30, 2022
I would like to write this update because I finally did receive my refund of $1732. 50 from Mbenzgram. I don't know exactly what organization helped me receive my refund because I filed complaints with the FTC, the BBB and the California State Attorney General's office. The only organization to reach out to me was the California State Attorney Genera'ls office via a letter in the mail. I also bombarded Mbenzgram with a ton of not so nice emails. I would like to say to any other consumer going through the same thing I went through (no parts no refund) that I think your best bet is to file a report with the California state Attorney General's office. Don't give up keep fighting for what is rightfully yours! The Attorney General's office cannot give you legal advice and they cannot take on individual cases. But they do try to establish a better line of communication between the consumer and company involved. If the right organization pushes the right buttons you should see results! They do take allegations like this very seriously and through correspondence with them learned if they do receive enough reports of a company being deceitful or fraudulent with consumers that they could have a law-enforcement agency look into the matter. Which is why some people say that you get your refund back. When a fraudulent company is questioned about something like this they don't want people digging to deep and exposing them so they give you your money back. That is the opinion of a few people that I have talked to anyway. I did have to put a lot of time and effort into receiving what was rightfully mine to start with. Nobody should have to go through that much BS to get your money back. They can say all they want about special order items, but they should not be able to charge your card until they have that part in their hand to send to you. Or simply state on their website that that particular part is out of stock and they don't know when it will be back in stock. I just wanted to write this update to inform others that my issue was resolved. Other consumers should be very aware and careful if you decide to do business with this company!
Tip for consumers:
Be very cautious and aware!
Products used:
None
Date of experience: October 10, 2022
I ordered a Ford Performance Pre-Assembled handling pack from this company on June 20th of 2022. It is now September 6th of 2022 and I have not received my handling kit nor the refund I've asked for repeatedly. They are very quick to take your money even though they knew they didn't have the part in stock they still took my money. Which should be and probably is illegal. All I get is a run around every time I contact them. They seem to be a bunch of crooks that just take your money in a split second with no intention of ever giving it back even though they don't have what you order. Very poor customer service and so far unwilling to give me my $1,732.50 back. Stay as far away from theses crooks as possible they are a joke! Well there is one thing they are good at and that is stealing your money. When you order something from a online shop they should be required to tell your that they don't have the part in stock. And I can see from many other reviews that they've done this to many other people in the past. The only reason I gave one star is because there wasn't a way to give no stars and write your review. To sum it up they are the worst company I've ever dealt with and as I've stated many times a bunch a crooks and a bunch of other choice words I'd rather use. But I'm sure my review wouldn't be used if I told them what I really wanted to. So it looks like the next communication with this no good for nothing crooked company will be via my lawyer. Because I refuse to have that kind of money stolen from me. That's okay what comes around goes around you spend your life doing bad things to people and eventually karma will bite you right in the A?!
Tip for consumers:
STAY AWAY!!!!!!!!!!!!!!!
Products used:
None
Date of experience: September 6, 2022
Took my money never got product or my money back. Scam don't do business with this place. Don't do business with this guy.
Date of experience: May 31, 2022
I ordered a whipple supercharger from them on December 2021 I called them two weeks later to ask them when they would send my supercharger and they said it usually would take 1 month to send it out. I waited 3 more weeks called them again and they said that the next week they would sent it out I waited another week and a half and they never sent it out I called again and they said it was going to be sent till March because it was on back order I waited till March called them again and they said to wait another week. I decided to call whipple supercharger company to ask them how long were they on back order and they said that those supercharger had been discontinued for a while and that I would never receive my supercharger. I called Mb Gram back and cancelled my order they said to wait 7 to 14 business day to get my refund I waited 14 business days and called them back because i didn't receive my refund the lady told me to wait two days to get my refund i never received and I called them back again and they said you will receive your money tomorrow which was Friday I never received my refund and I called again and they wouldn't answer I will try again on Monday and I'm going to report them to the better business bereau
Date of experience: April 10, 2022
They never sent item and wont send a refund ive been trying for 7 months. Dont do business with them!
Tip for consumers:
They are 100% a scam
Products used:
Never received item and they said theyd give me a refund 4 months ago. Still havent recieved…
Date of experience: June 21, 2023
A month has passed, they still haven't returned the funds. How much longer to wait? Can you tell me?
Products used:
Shock Absorber
Date of experience: September 19, 2022
Placed order beginning of september 2021 for Holley 0-8007 carburetor(yes it was on long term back order, however they did not disclose item was on backorder when they took my money); after multiple times/communications and promises the item would be, it finally was back in stock(per Holley website)8 months later; after waiting 8+ months, i figured now it's back in stock and should have shortly; Nope! Almost 3 weeks later and about a half dozen email/promises it would be shipped this week... WELL THAT NEVER HAPPENED! I don't know if customer service is a 'bot', but replies were about the same and they NEVER answered specific questions posed to them regarding the product and how/who was actually shipping item(drop-ship or direct from MBGRAM; At this point, I was reading online review(yes, i should have done prior to ordering) and the bad review(several) had the same theme as mine: 'yah, your item will ship this week' and the item NEVER DID; Now I have requested a refund on my 8+ month long order wait... the reviews warn they are awful at getting your refund back on your credit card(could take months+ and possible having to file dispute w/CC company). PLEASE DON'T MAKE THE SAME MISTAKE I DID AND SEE THE CHEAP PRICES AND THINK 'I COULD SAVE $'s ORDERING FROM THEM' and wind up in the same boat as me and others... PAID FOR PRODUCT AND NO PRODUCT-RUN DELIVERED / GET THE RUN AROUND!
Tip for consumers:
SKIP THIS SITE; BUY ELSEWHERE AND AVOID HEADACHES!
Products used:
auto parts
Date of experience: April 23, 2022
I orther tire in October 2021 I never received and I ask for refund and still not received my refund and can not Talk to anyone and no awnser by email
Date of experience: October 20, 2022
Don't buy anything from mbgram. They don't send you your part and refuse to return your money. Lost $500 with them. MBGRAM is a scam.
Tip for consumers:
Don't waste your money or time with these guys. The good reviews are fake accounts. Check for yourself.
Products used:
I ordered a catted mid pipe for a 2016 mustang.
Date of experience: April 15, 2023
Stay away from this company as they take your money but never get your parts and run this scam out of a PO Box in California
Tip for consumers:
stay away from this company as its truly not a real company they steal your money and will never get your parts
Products used:
Air Ride kit
Date of experience: November 10, 2022
Ordered parts March 10th still haven't received them, asked for refund and still haven't received it
Date of experience: May 11, 2022
Got my supercharger from mbenzgram. Great price and free shipping.
They are legit. Thank you Ashley.
I will be back again for that suspension kit.
Tip for consumers:
If special order expect to wait. No cancellation fee and free and shipping .
Products used:
Chevy Supercharger
Date of experience: February 3, 2022
Bought a KW coilover kit for my Evo 10, it took only 8 days to deliver even with the free shipping. Good service, price and acceptable delivery time.
Date of experience: August 30, 2022
Mbenzgram is a scam all these reviews are fake i been waiting 2 week and still haven't received my money
Tip for consumers:
scammers with fake reviews do not shop
Products used:
i didnt received nothing but lies still waiting on my money for 2 months ago
Date of experience: April 26, 2022
As for a refund for a special order part. Ordered it last Nov 2021. They took my $2100. 00 + dollars the day I placed the order immediately from my credit card. Everytime I asked for a status update on the order would get the reply- it is special order will ship in 2 weeks. Thank god I kept all conversation transcripts. Now, when I cancelled the order- instead of crediting my card as their policy states, they made me create a Venmo account for the money to to into so I can them transfer to my bank account. It has been since 7/7/2022 when they cancelled the order and stated someone from accounting will call me. That was over 10 days and still no money/call/update.
Do not buy from this company- it is a nightmare!
ORDER #*******
Your order has been canceled & refunded.
Refunded Items
Edelbrock 2086 TOP END KIT × 1
Refunded $2,443.95
Discount MBGRAM -$244.39
Subtotal $2,199.56
Shipping $0.00
Taxes $0.00
Total $2,199.56 USD
You saved $244.39
If you have any questions, reply to this email or contact us at *******@mbenzgram.com
ORDER #*******
Thank you for your Order. Remember to email us a picture of your vehicle and instagram account to be featured
Hi, we're getting your order ready to be shipped. We will notify you when it has been sent.
View your order
Or Visit our store
Order summary
Edelbrock 2086 TOP END KIT × 1 $2,443.95
Discount MBGRAM -$244.39
Subtotal $2,199.56
Shipping $0.00
Taxes $0.00
Total $2,199.56 USD
You saved $244.39
Customer information
Shipping address
United States
Shipping method
UPS Free Shipping Over $100 Orders Payment method
ending with 9613 — $2,199.56
If you have any questions or to cancel an order login into your account, reply to this email or contact us at *******@mbenzgram.com. To cancel or edit an order login here or submit a request here. By placing an order with us, you agree to our Terms and Conditions.
Tip for consumers:
DO NOT USE!!!! They will give you the run around, take your money and not refund you. Plus you cannot get in touch with a human unless you email them and you get the same run around each time!!
Products used:
None
Date of experience: July 18, 2022
THIS WEBSITE IS A SCAM DO NOT BUY FROM HERE! I BOUGHT AN EXHAUST AND HAD TO CALL MY BANK TO CHARGE BACK BECAUSE THESE PEOPLE ARE SCAMMERS!
Tip for consumers:
DO NOT BUY FROM HERE THEY WONT SHIP YOUR ITEM.
Products used:
Nothing it’s a scam website
Date of experience: December 5, 2022
My order *******314 re radiator hoses for my Chrysler SRT V8 6,1 tlr
I paid and you have not delivered
Date of experience: May 9, 2023
MBGRAM Garage
Racing | Global Brand | Marketing | Distribution |
Since 2013 with over 160K members on Instagram
Powered by each other since 2013 as a marketing & social network for car enthusiasts
Racing in USA & Europe to share our passion with people that share the same DNA motorsports & racing.
sales@mbenzgram.com
530-778-4797
MBGRAM Garage
Racing | Global Brand | Marketing | Distribution |
Since 2013 with over 160K members on Instagram
Powered by each other since 2013 as a marketing & social network for car enthusiasts
Racing in USA & Europe to share our passion with people that share the same DNA motorsports & racing.
sales@mbenzgram.com
530-778-4797
