• McDonald's

McDonald's

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Overview

McDonald's has a rating of 1.9 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McDonald's most frequently mention customer service, fast food, and ice cream problems. McDonald's ranks 332nd among Restaurants sites.

  • Service
    227
  • Value
    215
  • Shipping
    108
  • Returns
    116
  • Quality
    199
Positive reviews (last 12 months): 3.6%
Positive
2
Neutral
2
Negative
52
62
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How would you rate McDonald's?
Top Positive Review

“McDonald's Delivery: Fast Food Convenience with Caveats”

guillermo m.
5/1/24

McDonald's delivery service offers convenience for those craving fast food from the comfort of their homes. The plus side is the speed of delivery, with orders often arriving sooner than expected. Additionally, the delivery tracking feature provides real-time updates, allowing customers to monitor the progress of their orders. However, there are drawbacks to consider. The quality of the food upon delivery can be inconsistent, with some items arriving cold or soggy. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while McDonald's delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“Can't get things right. Chocolate malt is really vanilla”

Suzanne F.
9/2/24

This is a complaint about the Mc Donalds in Lemont, Il. I'm so tired of this place. Ask for a chocolate malt. Get chocolate milk. When I bring this to there attention. No I'm wrong I have to pay more money. OK, I've gotten two chocolate shakes recently both looked and tasted vanilla. I really think their machine needs to be fixed. Mc Donald's in homer comes out looking chocolate. And they are nice there. I have repeatedly complained to both managers. They need to both go to management school. Rude. Look at you like ok were sorry. Well fix it fix your personal problems starting at the top. I'm going to complain to the corporate office. Get with it. It's worth the drive to Homer Glen. And you pay exorbitant prices for this.

Reviews (533)

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Reviews that mention popular keywords

customer service (41) drive thru (36) quarter pounder (13) dining room (9)
Thumbnail of user jensonc6
Australia
1 review
0 helpful votes
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August 16th, 2022

One thing we all now for sure, they have the best french fries ever! My friends and me, we were comparing other places when it comes to french fries with McDonald's and we can tell, no one is close. But the rest of it, it's pretty much bad, that's why I am giving 3 stars.

Tip for consumers:
Food it's pretty much the same in every McDonald around the globe, so with them you now what you are getting.

Products used:
Clasic cheesburgers, nugets and fries

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Value
Quality
Thumbnail of user kasperk7
Ukraine
2 reviews
4 helpful votes
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April 22nd, 2021

Recently, my wife and I went to your restaurant and ordered a couple of menus. I really liked your cutlets. So delicious that you can't pass it on. The service is just great. I recommend them for everyone!

Thumbnail of user alexandera75
Bulgaria
22 reviews
66 helpful votes
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January 23rd, 2019

The website is helpful if you want to know more about them or just to browse through the countless food items from their menu. Everything is detailed and described well. I rarely eat from McDonald's, but when I am at work, I buy some chicken nuggets and/or fries. They are tasty. Oh, I also like the cheeseburger, a classic McDonald's taste. On the website you can locate a store near you, so it is easy to find a place to order from. Large menu size, a lot of drinks, desserts. I prefer eating at other restaurants or to cook my own food, but at work I usually buy some fast food. (Either KFC, McDonald's, etc.) For the taste, I can give them 10/10. For price - 7/10 in my country. For healthiness - not really healthy, but hey, you can eat from there from time to time.

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Thumbnail of user julies2559
India
3 reviews
0 helpful votes
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October 10th, 2022

Friendly staff. Fast really have changed over the past months. The food is fresh and hot. They act like they're glad that you are there. And they worked well together. Happy to see that McDonald's us improving.

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Thumbnail of user heatherb2211
New York
1 review
2 helpful votes
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December 3rd, 2023

Went through the drive through. Got home and didn't have everything. Went back to have it corrected and the staff was extremely rude and acted as if it was my fault. No apology no smile then charged me for there mistake. On top of it all served people that came in after me. Before correcting my order. It was horrible customer service. Everyone in there looked like it was the worst day of there life. Crazy thing is it wasn't busy at all. This is the first review I have ever left anywhere. But this needs corrected.

Service
Value
Thumbnail of user waynew742
New Jersey
1 review
0 helpful votes
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June 2nd, 2023

Tried the "buy one get one for a $", chose the Big Mac. WOW, it was but a very small mere shadow of what I remembered a Big Mac to be. The two thin sheets of meat were pale grey and tasteless as was the piece of cheese. I even tried a pickle by itself, and it too was tasteless. There was plenty of chopped lettuce to bulk it up and fall all over as I ate it. The only taste was the lettuce and massive amount of Russian dressing. All in all, I will never ever buy a Big Mac again! Had an ice-cream cone and was shocked at the price, used to be around $1.50 and now around $2.50! Is that an inflationary price increase or price gouging for something that probably costs them pennies to make. Such a disappointment all around!

Tip for consumers:
What is this $#*! about!!!!

Products used:
Food you idiots

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Thumbnail of user lifehisway18
Colorado
1 review
0 helpful votes
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October 7th, 2023

I tried to contact them on their app. They only let you comment on what they want to hear. I got the app in order to get free stuff, and to make it easier. But in the last month their app has been down and instead of costing me $1.72 I ended up paying eight bucks. What is the point? This app is not reliable.

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Thumbnail of user davidc4599
Florida
1 review
3 helpful votes
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May 5th, 2021

This McDonalds has the worst service of any fast food restaurant I have ever seen. They only have one person taking orders at two drive ups as well as collecting money. Does this manager not see that they have a severe problem. Today and most days the cars were lined up out of the entrance. Hire more staff! Send the manager to other McDonalds to see how they do it. Maybe send them to Chick-fil-A. They serve customers like a true fast food restaurant.

Thumbnail of user deec167
New York
1 review
3 helpful votes
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October 7th, 2020

I keep forgetting not to go here to get my son's sandwiches. Each time I've ordered something for myself I've gotten sick. Today the deaf dummy got my order wrong. So they threw a raw burger between the bun smothered it in ketchup and stuffed it in the bag. Don't go, here. Calling health department.

Thumbnail of user stevens2763
Pennsylvania
13 reviews
2 helpful votes
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November 1st, 2023

No one handling the fries or the food in the front wears gloves and several do not even have a head covering additionally three out of the five times I visited there something was missing from my order.
Some serious health concerns here considering the fact that they would not let anyone in during covid and now they're serving food without gloves..

Thumbnail of user sharonm2520
Pennsylvania
1 review
1 helpful vote
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June 19th, 2022

I was at Mcdonalds in Philadelphia Pike Wilmington
Del. And I met this employee her name is Connie. She was just one of the nicest people I ever met. She also offered me her drink.we had a very nice conversation I will not forget you Connie! Mason M, from PA.age 10

Thumbnail of user corak6
Michigan
3 reviews
12 helpful votes
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November 4th, 2016

First they have a mobile app that's OK at best, can't pay with it, but at least it provides coupons for food, then a couple of weeks ago it tells me to update the app, I thought may be they get wise and allows me to pay with the mobile app. After I updated the app, it won't even let me log in, tried many times over several days, still says "We are having trouble connecting, please try again later". I see many complaints about it on the play store site about this app. Go fix it already!

Thumbnail of user hartleyp3
Ukraine
1 review
0 helpful votes
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July 6th, 2022
Verified purchase

This is the place where you can meet the most people. I like the breakfasts here. Today we had McMuffin with egg and bacon and Americano coffee. It was delicious. Minus that they didn't give sugar and a coffee stick, had to go back.

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Thumbnail of user davids10232
Michigan
1 review
0 helpful votes
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May 14th, 2023

There is clearly evidence of a hostile work environment at the store on Cedar Street in Mason, Mi. I have noticed how new employees greet customers with friendly smiles and words. After a couple of weeks it's like they can't wait to get you out of their way. Today not a single employee said thank you or you're welcome to me. In fact, when I received me food at the window the manager handed it to me, said nothing when I said "thank you, " and complained that I had dumped a small amount of water on the pavement that was in my McDonalds cup from the previous day. I asked for her to return to the window so that she could apologize to me, but she sent a young female employee to tell me to use the trash can.

Thumbnail of user vincetr1
Seychelles
7 reviews
0 helpful votes
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March 28th, 2019

I used to love this place and came here a lot but the service is seriously going down with the time. The quality of food is getting worse day by day. Just went there recently and the server was rude and unprofessional. The chicken in my burger was not properly cooked and the salad was rotten. Will never come back again.

Thumbnail of user vincetm1
New Jersey
3 reviews
1 helpful vote
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March 7th, 2019

Great attention to detail with respect to the ingredients chosen and they are used in. Bar far my favorite burger. Great service by genuine people that actually care about what they are doing. Love it

Thumbnail of user thomass2842
Arizona
1 review
0 helpful votes
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April 30th, 2022

Went to McDonalds today to get quick lunch. (Store *******, Goodyear AZ). Anything but quick. Waited 10 minutes in line behind 1 person. Ordered 10 nuggets, fries, and cup of water. I was informed that store policy was now to charge $1 for a cup of water. Disappointing. Is this their way of fighting inflation? Done with McDonalds.

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Thumbnail of user luisa980
Portugal
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

I gave it one star because I was ripped off by Uber delivery that didn't deliver the food and didn't have an app on how it was delivered. McDownls from Epsom who sometimes send the wrong food doesn't check the drivers. McDonalds in Epsom do not answer the phone to resolve the situations they have created and charges money for service not delivered.

Products used:
Food McDonalds

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Thumbnail of user austinm415
New York
1 review
0 helpful votes
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November 20th, 2022

Went to go order food for my today, and came across a worker named Ashley. I Notice she was a bit upset so of course I asked if she was alright, she looked up at me and said "yeah,thanks for asking". She took my order and banged my food, made sure everything was all set. Even told me to have a fantastic night. 10/10

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Thumbnail of user davidm8997
Michigan
1 review
1 helpful vote
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February 19th, 2023
Verified purchase

The Dundee, Michigan, McDonald's is giving the franchise a bad name. Last time I received no syrup with my Big Breakfast meal. Today the omitted the syrup and the sausage. It's a shame when local residents no longer buy from you.

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Thumbnail of user littlemixt
Philippines
3 reviews
7 helpful votes
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October 4th, 2016

I hate the way they cook their burgers and fries. They could really improve it. But why is it really very bland? Their service isn't even good, most service crews are lazy. They don't come back when you ask them to get something, like salt, etc. Gosh, I hope you guys improve.

Thumbnail of user lianaj7
Ukraine
2 reviews
1 helpful vote
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July 5th, 2022
Verified purchase

It's a great place, even though it's unhealthy but very tasty, the biggest drawback is that there are often no seats and it takes a long walk to find a free seat, often in the KFC area. Sometimes the cutlets are dry and the coffee is either overcooked or the cheapest.

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Thumbnail of user ellene182
Illinois
1 review
0 helpful votes
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May 17th, 2023

I go to the McDonalds not far from my where I live. The employees are rude and act as though the customers are never right. Rule of thumb no matter the problems that may arise the customer is always correct. A customer ordered a large amount of food and needed to order more and the employee stated "why didn't you order that at the same time" The store is a mess. Tables are a mess never been wiped down floors are dirty looks like the same stuff on the floor from days prior. Flies always flying around. I can go on but I think this is a good brief description of what I am talking about.

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Thumbnail of user alanh894
GB
1 review
3 helpful votes
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October 28th, 2022

My daughter ordered from just eat. Food was 20 minutes late. Food was cold big mac had lettuce when she asked for no lettuce. Asked for extra pickle no onions and no sauce and got no pickles extra cheese and onions. 5 milkshakes ordered and no straws for the children to drink them. Why can't they read an order and get it correct is beyond me. Every order we have placed on line and the drive thru has been wrong. This place is an absolute joke Thank god KFC is close by

Tip for consumers:
How crappie mcdonalds kingsway rochdale is

Products used:
It was a food order

Service
Value
Quality
Thumbnail of user pomg
Texas
1 review
1 helpful vote
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January 1st, 2023
Verified purchase

Today I ordered 2 apple pie with coffee by mobile order because I can't wait on big line. They call my No when I go to pick it up it is only coffee. Then I told them I order apple pie too. They talk each other and told me wait 10 minute. After 10 minute I have wait more 10 minute. I told them do I have to wait whole day with 2 apple pie. They don't care about that. So I left there. This morning I order oat meal they put the full cup of water and they don't have apple piece it is really shameful!

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