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MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.
This company responds to reviews on average within 4 days
I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service
Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.
I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service
Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.
We're sorry to hear about the difficulties you’ve encountered, Chris! This situation doesn’t meet our standards for customer service, and I understand your frustration. Please contact us back directly on 1-800-906-0976 ext. 362 so we can investigate this matter further and work towards a resolution. Your satisfaction is our priority, and we want to ensure this is addressed properly.
I have been with you guys for a few years now and have absolutely no complaints. You're always quick to reply and fix any issue and so fast to ship out a new item.
Thank you for being a loyal customer over the years, Brenda! We're so glad to hear that you've had such a positive experience with our quick responses and fast shipping. Your satisfaction means the world to us, and we're always here to ensure everything runs smoothly for you. We appreciate your continued trust and look forward to serving you again.
I feel very disappointed with this website because after being 1 entire day of recollection of a bunch of information my assistant ( Olivia) told me that I, unfortunately, couldn't ship my product just because I couldn't confirm my date of birth in English while my son was next to me who can tell her I was approving everything. For me, this was very disappointing and disrespectful. I considered this as racism. If you plan to use this, just let me tell you that you need a lot of your personal information just for a thing.
Products used:
I didn't even manage to buy the product
Thank you for your feedback, Jeffry! It's very important for you to read and speak English. You are the one who applied for financing and you must understand the terms and conditions of our financing. Our policies require that customers verbally confirm order details, shipping information, future payment plans, and other relevant information related to our financing. This is a crucial step to ensure that all details are correct and that customers fully understand the terms of their purchase, which is necessary to protect both our customers and our company. Regarding your concern about the potential discrimination, we assure you that our policy is to treat every customer with respect and fairness. We are committed to providing a positive and inclusive experience for all our customers.
We apologize for any inconvenience that this may have caused.
I still haven't received my electric bike. I'm still waiting. Nobody's contacted me. I'm tired. You know you get my address wrong and then I'm the one who suffers know. I'm sorry. I even tried to buy anything.
We're very sorry to hear about the issues you've been facing with your order, Theresa! We understand how frustrating this must be for you. A ticket has been created, and our Customer Care Team is actively working on resolving the issue. For further inquiries regarding the status of your shipment, please contact our Customer Care Team directly on 1-800-906-0976 ext. 370. Please accept our sincerest apologies for the inconvenience this has caused.
Always a great experience with mdg that is why I keep going back. Been member for a long time love these guys.
Thank you so much for your continued loyalty and kind words, Scott! We're thrilled to hear that you’ve had such great experiences with us over the years. It’s customers like you that make what we do so rewarding. We look forward to serving you for many more years to come
I had dealt with this company for several years. At first they were happy for new clients as they were a growing business. The customer service people are still friendly and helpful, but once you get to the verification department... the niceties go away. Even if you bought several items and paid them off on time... if they don't like what they see on your bank account... you are $#*! to them. I understand that from a business point of view, but that does not excuse their employees to be rude and demeaning
We're sorry to hear that you didn't have a positive experience with our staff! We take customer service seriously and apologize for any inconvenience that this may have caused. Please know that this does not reflect our standard of service, and we appreciate your feedback to help us improve.
Beautiful communication with the person even with a sound problem.
Thank you so much for your kind words, Francois! We're glad to hear that the communication was smooth, even with the sound issue. We always strive to ensure a positive experience, and your feedback means a lot to us!
J'ai eu un bon service, mais les gens parlent très peu le Français.
Je l'ai eu dans les délais raisonnable et j'ai reçu la commande tel demandé.
Fast services, fast delivery, amazing product. I just had to unbox, plug it and enjoy!
Thank you for your fantastic review, Marise! We're thrilled to hear that the process was quick and easy for you. Enjoy your new product, and we look forward to serving you again soon!
Well they sent the tablet in a paper bag! It was a pre-owned tablet the box was open and missing parts and the box looked like someone kicked it around! I think it was swapped out for a old tablet! This company sucks! I am not paying for this! Pics below!
We're sorry to hear that you had a negative experience with delivery, Brian! We understand how important it is for our customers to receive their items in perfect condition and we apologize for any inconvenience that this may have caused. We would like to assist you further regarding this matter. Please provide us with your person ID number or phone number to marijar@mdg.com so we can locate your Account, or you can reach our Customer Care Team directly on 1-800-906-0975 ext. 370 for further help.
Great service … terrible online application experience always have to call in to correct..
Thank you for your feedback, Peter! We're glad you appreciate our service and we apologize for the inconvenience with the online application process. Please don't hesitate to call us for any assistance you need in the meantime. We look forward to hear from you again.
Thank you for trusting me. I can't wait to receive my Samsung galaxy s24 ultra 😍
Thank you for your 5-star rating, Nellie! We’re delighted to hear that you’ve had a great experience with us and that you’re excited about your new Samsung Galaxy S24 Ultra. We are looking forward to hear from you again.
I recently purchased a computer tower through MDG, and I have to say, the entire process was incredibly smooth and easy. When I decided to purchase, MDG ensured everything was straightforward and hassle-free.
MDG's payment plans are a game-changer. They offer such flexibility that I could make monthly payments without financial strain. This allowed me to get a high-quality computer without worrying about breaking the bank.
MDG's customer service is top-notch. Whenever I had a question or needed assistance, their team was quick to respond and genuinely helpful. They guided me through the process with clear instructions and a level of care that is hard to find these days.
Their fast delivery is also excellent, as I'm getting it within a week of ordering it. I know the computer tower itself will be fantastic and exceed my expectations. It will be powerful, reliable, and perfect for my needs. The quality of the product and the ease of the purchasing process have truly impressed me.
I highly recommend MDG to anyone looking for a convenient and customer-friendly way to finance their tech purchases. They've earned my trust and my future business. Thank you, MDG, for making this such a positive experience!
Thanks for the 5-star rating, Casey, we’re blown away by your kind words! It is not every day that we receive feedback as detailed and thoughtful as yours. Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.
Was a very pleasant experience, quick, good customer service, fast delivery, received goods with no issues, prices excellent thanks
We really appreciate you taking the time to leave us your 5-star review, Laura! We are delighted to hear that you had such a great experience and we’d love to hear from you again soon.
In this company, if you don't speak English, you can't buy. It's their policy. It's a shame that they don't even have someone translating. You can't buy.
Products used:
N/A
We are sorry to hear that your experience with us was not an amazing one, Jose! It's very important for you to read and speak English. You are the one who applied for financing and you must understand the terms and conditions of our financing. You are the one who must verbally confirm order details and shipping details, future payment plan and other information relevant to our financing.
I DONT Recommend This place!
😡😡So this place went through all the process of checking credit and everything getting me approved. Getting it ordered together and at the last minute. Denying me of my credit after I've already been approved so I would say double check into this place because they were real slow about getting back to me. Maybe it's because I live in Georgia. They were rude and didn't want to. At like they wanted to do business with me but out of the blue they canceled my order.That's crazy.So I would say double check this place out before you do business with them.
We are sorry to hear that your experience with us was not an amazing one, Tommy! You were conditionally approved for financing with MDG. As defined in our General Terms of Use https://secure.mdg.com/content/?type=terms&, all orders placed must obtain preapproval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information in decision making process, before accepting any order.
I purchased a laptop and that was fine, but after the purchase they continue to charge me $9 monthly - when I called to inquire about it I was told I couldn't get a refund although they'd just charged my card less than 24 hours ago! A supervisor hung up on me and when I called back 30 seconds later I was told there was no supervisor in the office! I will never EVER purchase from them again!
Products used:
Laptop after a purchase is complete it would be wise to reach out to the consumer to remind them of this ridiculous monthly $9 charge so it can be cancelled or continued
We sincerely apologize for the inconvenience and frustration you’ve encountered, Leslie, and we regret that your interaction with a supervisor was not handled properly. Your feedback is invaluable to us, and we are committed to improving our services based on your insights. Optional MDG products and services are charged in accordance with repayment terms. If you have opted into optional MDG Purchase Benefits Club Subscription, a balance/payment is still processed until a new order is invoiced and then the monthly charges are transferred to the new order, or until the Club Subscription is cancelled.
For any other concerns, please feel free to reach us directly on 1-800-906-0975 ext. 357.
Careless driver with MDG trucking, LLC cab and a rental *******. 4/11/24 in Florida ran family off road. Reckless, careless. Should be arrested.
We are very sorry to hear about the concerning incident, Randy! However, we must clarify that our company (MDG USA Inc) is not associated with MDG Trucking LLC.
I really like my set received it quick, nice looking solide easy to follow the instructions took me 20 minutes to have my set ready to use. Very happy with my purchase
Thanks for sharing your experience with us, Nicole! We're glad to know that you're satisfied with your purchase. We are looking forward to hear from you again.
Très satisfait personnel très gentil et serviable et ils ont parfaitement répondu à mes attentes
C'est super de voir que vous êtes très satisfait, Pierre! Nous sommes ravis que notre personnel ait été gentil et serviable, et qu'ils aient répondu parfaitement à vos attentes. Merci beaucoup pour votre retour positif!
I have been a customer for about 20 years, and have had nothing but great experiences with MDG staff and products. And with their payment plans they make it so very easy. Truly one of the finer businesses out there.
Thank you for your kind words, Keith! We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
We got an 82" TV from them. Great TV, good company. My only complaint was the absurd shipping time to my house. Took a week after payment cleared to even ship, then another 5 days to go 2 states, and sat 51 miles away for 3 of those days.
I actually made 2 payments without ever having our TV.
Thank you for your review and we're sorry if the shipping process left you with a negative experience. We'll use your feedback to make us better. In the meantime, enjoy your purchase and let us know if there is anything else we can help you with.
First time with MDG and I am very satisfied.
Amazing Customer service. Effective and fast.
Received my product in few days after got approved.
They are very Helpful and you do not pay more than the product value.
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Product order is okay but site says free shipping and we didn't get that in our area? Also made payments on product before it even arrived which took over two weeks to arrive. Overall experience was okay need more CSR that speak better English too!
Thank you for your review. A Customer Service ticket ( 2275679) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
My order came from Amazon and was an off-brand that had I have ordered from Amazon directly would have cost less than half as much. I have been a long term mdg customer, but wont be using them again. If I wanted a crappy amazon product I would have ordered it from amazon.
Tip for consumers:
It should have been disclosed this was being ordered and shipped directly from amazon.
Products used:
Dutch oven
Thank you for taking the time to write a review, Jennifer! We appreciate your comment and regret to hear that you were disappointed with the value of the item purchased. The item was sold and shipped by one of our Marketplace sellers. While prices on our marketplace can vary based on seller discretion, we aim to provide fair and competitive pricing. We understand your concerns and want to ensure your satisfaction. Please reach our Customer Care Team directly on 1-800-906-0976 ext. 370 so we can assist you further regarding this matter.
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
Thank you so much for your kind words and for sharing your positive experience, Sherry! We're thrilled to hear that you found our service clear, swift, and enjoyable. It's always our goal to ensure you feel informed and well taken care of throughout the process. We truly appreciate your feedback and look forward to continuing to serve you.