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MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.
This company responds to reviews on average within 4 days
I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service
Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.
Customer service is awful. Can't deal with this company period. Don't ever get anything through them. You are better off saving money and buying items at a store location close to you.
Customer service and sales reps are rude.
Ordered one product received different parts different days. Packaging was damaged by ups so I'm sure my electronics were thrown around.
I am finding loopholes in everything. They made me pay extra for delivery. I had to make two payments. She said she would knock off $100. Just a bunch of big disappointments.
Thank you for your feedback and for letting us know about your experience. We work really hard to offer the best service and we're sorry that we missed the mark. As per your request, the order is cancelled. If there is anything we can help you with please give us a call. We would like to earn you back as a customer.
My mother day gift from your company was delivery so damaged I jus mad been buying gorilla glue to put this tv stand back together I see why it was on sale.
First things first, most of not every single one of these positive reviews are fake as hell. This company is basically the payday or flex loan equivalent of a retail store. The interest you will pay on the recommended monthly payment will exceed your purchase amount by double if you don't catch it and pay down the principle yourself. Whenever you call them or trying to make sense of what is going on they are vague or misleading and pretend like what they are doing is just normal business. I implore anyone reading this to try anything else to find their purchase and this shouldn't even be a last resort. Check out services like Klarna, Afterpay, QuadPay, Fingerhut and Sezzle to name a few. If you are trapped by this so called business into endless payments check out BMG money and Kashable for an allotment personal loan with a low apr. I expect them to add their crappy comment hear about how sorry they are but don't buy the hype. Void at all cost.
Tip for consumers:
First things first, most of not every single one of these positive reviews are fake as hell. This company is basically the payday or flex loan equivalent of a retail store. The interest you will pay on the recommended monthly payment will exceed your purchase amount by double if you don’t catch it and pay down the principle yourself. Whenever you call them or trying to make sense of what is going on they are vague or misleading and pretend like what they are doing is just normal business. I impl
Products used:
Tv and game console
Thanks for the feedback, Johnny! Any large company is going to have mixed reviews, we take both the negative and positive very seriously as they both help us learn where to improve as we are still growing. However, we do have over 2K 5-star reviews, which is pretty good! MDG has been in business for decades and has helped millions of happy customers. All information is provided and outlined in your contract, so nothing is hidden. Since you are financing, there is interest to consider and it is different for everyone and based on your credit assessment. However, MDG offers an open term loan, which means you can make additional payments, increase your payment plan or pay in full at any time without penalty. The faster the balance decreases, the less interest you pay and the more money you save. If you need information about your account, balance, etc., call us at 1-800-906-0975 ext. 370 and we will be happy to answer any questions you may have.
They kept calling wanting pay stubs for the last 6 months then wanted my bank statement so I sent it but marked out my account number they call me and said we need to verify your account so we need your account number um hell no you are not getting my account number for nothing that's not happening and she was like then we can't approve you well okay that's fine so stop calling and a hr later they call back and need more info like didn't I tell you to stop calling me your not getting 6 months of pay stubs I was like I sent you 30 days and your not getting my account number
Tip for consumers:
Don't buy nothing they want your life history and your account number from your bank
Products used:
None
Thanks for the feedback. Your income needs to be verified so we can set up a payment plan. Information is not requested with the intent to cause such frustration and we do apologize. For more details, please reach out at 1-800-906-0975 x 357.
So I'm currently waiting on my couches and no one tells me they just drop them off at your front door! How the $#*! do you guys expect ONE female to move TWO couches that's $#*!ed up and I will NOT be ordering from you guys again.
This company had me approved then all of a sudden they disapproved me. I sent in all my information they have my banking information now and are trying to take money out of my account when I am not approved anymore in just after 1 day. Do not use this company for anything they will say you are approved then when you send in your information they will tell you that you are not approved. Then take money out of your account. I have reported them to the BBB and now I am worning all of you do not buy from this comepany
Thanks for the review! We're sorry to hear we didn't meet your expectations. Based on the application completed online you were pre-qualified for a credit line. Before final approval, we need to verify all your information. If any payment was taken from your account, the refund will be posted and you should see the amount in your account within 2-3 business days. You can contact us at 1-800-906-0975 x 357 so that we can locate the account and provide you with more details.
I was approved for 2500. Signed contract everything. They turned around and denied it. This is not support go off credit scores yet they absolutely use your credit score.
Hello, thank you for your feedback. Les scores de crédit ne sont pas le seul facteur décisif dans une demande, il y a d'autres informations qui entrent dans la formule/le processus de prise de décision. MDG finance de nombreux clients qui n'ont pas nécessairement le meilleur crédit ou un crédit nul. Vous pouvez nous joindre et nous vous fournirons plus de détails
Basically the worse scam ever
Out of the 40$ byweekly im paying for over a year now, only 5.12$ was going to the dept repayment
35$ of my payment was interest ( 18$ biweekly) and hidden fee like mdg club etc, wich i never asked for
If i didnt take action, at this rate, id be paying this loan for 11 years lol
Be carefull.
Tip for consumers:
People that want to get screwed
Products used:
Electronics
Thanks for the review, Alex. We're sorry to hear we didn't meet your expectations. Because you're financing, there is interest to be considered. Nothing is hidden, everything is provided online to you. The faster the balance decreases the less interest you pay. MDG Club Subscription is optional and you can cancel anytime. Please email us your order ID number at ivanav@mdg.com so that we can locate the account and we'll provide you with more information.
You know I read alot of the reviews and as always I like to read what others had to say and sometimes people dont make up stuff. Some of the negatives comments had to do with the approval process. Well I fall in with those people. I sent them the required bank statements as requested. I get my account rep who calls me and says the statements I sent her were copy pasted so thats what her approval dept. says now I downloaded them from my account on to a pdf file like your supposed to apparently someone really doesnt no what there talking about there is a big difference and its very noticible feom a copy paste to a pdf file Then by some luck my bank mailed my statement for May which I'm supposed to have a paperless account. So I send that to them now they want a bigger down payment. I understand there is a risk in this business and every case is different.
Thanks for the feedback! We do this for security purposes and there is a reason behind every request. Income needs to be verified so that we can set up a customized payment plan. Sometimes we ask customers to make a series of payments before receiving the product/s for various reasons. One of them might be the bank statement of account provided by the customer which includes irregularities. Being a finance company, please to understand that we must take precautions when lending to prospective customers. If you have additional questions or concerns please give us a call at 1-800-906-0976 ext 356.
I wud like to say customer service was not helpful and i was talked to in a rude manor. I still am being billed for the items not received. And i wud like this resolved. So i can fullfill my obligations of the monthly payments that ihave promised
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review. A Customer Service ticket ( 2077846) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
Twice MDG has withdrawn payments from my account before the due date. The reason i was given was because of a holiday. To my knowledge if any preauthorized payments fall on a stat holiday, then your payment is withdrawn the next buisness day. How is it legal to take money from someones account before the money is due.
Thanks for your feedback, Judith! Everything is outlined in your contract. Should any of your scheduled dates for pre-authorized payments fall on a non-banking day (for example, weekends, banking holidays, federal reserve holidays), your payment will be debited from your account on the previous banking day. For additional concerns, please contact our Customer Care at 1-800-906-0975 x 370.
Every time we talked on the phone I felt I was being. Mislead it took me over 10 phone calls I don't known how many email every I called I felt like I was getting nowhere with you it was easier for me to get in the navy than it was for me to buy a TV from you you make me feel like I was a. Lier an if I didn't know better I would think you we're trying to steal my identity. Need I go on...
Hello, we are sorry if this left you with a negative experience but a verification process has to be completed before shipping. Please understand that we are an online only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person.
Hi my name is claytontyphair. I am contacting you because i placed a order with m.d.g.on the 26th of march i ordered a 5 piece dinning set order #******* i called you guys to let you no i received a email that u. P. s was on its way to me with my order. I got the free tablet but no dinning set so you put me through to the brick the lady i was talking to i could barely hear told me that because of a mistake with the shipping department that the next available delivery date would be around the 19th of April. I am not happy at all with this the table is for my mom because hers broke. I am thinking about cancelling my order please help.
I was trying to purchase a TV and have had the run around for almost 3 weeks. Ivan was absolutely terrible I gavd him so many documents and bank statements business info pictures of cheque's he could have stated his own business for christ sake he just wasted my time big time finally I said cancel everything and delete all my emails and info I was so pissed off all I wanted to do was get the tv I had my down payment ready to go so not impressed with him he's like a robot he can't even think for himself maybe if I had someone else who actually could provide good service I would buy a tv but for now they get a 0 out of 10 useless
Thanks for the review, Colin! We've reviewed the file and looks like the agents simply required additional documents because you decided to use your personal bank account. Your income has to be verified so that we can set up your payment plan. Information is not requested to cause such frustration and we do apologize. If you give us a chance, we'd like to discuss the matter further with you and see how we can help you complete the process. You can reach us at 1-800-906-0976 x 356.
Horrible I felt at a loss with no help and I still went through with my order and yet to receive it so I had a daughter and son with no gifts I am a single parent trying to get by so yeah thought this would be a great help and ultimately was the worst ever hope it doesn't happen again
Thanks for taking the time to share your experience. Every large company will have positive and negative reviews, we take both seriously and listening carefully to your feedback to make us better. The delivery time frame is 3-10 business days and as per the tracking number, the order will be delivered on Friday, 01/03/2020. If you have additional concerns please give us a call at 1-800-906-0976 x 352.
TERRIBLE COMPANY! Will make it sound great but once you are approved, will change terms on you and come back and ask for more money. Loves the bait and switch. A lot of other companies out there that will treat you right. Pay attention to the negative reviews, they are accurately BUYER BEWARE!
Thanks for the feedback, Dan! If you're referring to payment(s) before shipping, generally we only ask for one payment to be made prior to shipping. However, sometimes a series of payments can be requested first. This can be requested for various reasons, such as something in the supporting documents or if there missing information from the account that flags the file. You can give us a call at 1-800-906-0976 x 356 and we'd be happy to look into this further and provide you with more information.
I PURCHASED A TV FOR $2500 IN DECEMBER 2019. I PAY $121.00 A MONTH, MY BALANCE AS OF TODAY (2/6/21) IS SHOWING $2134. 15, WITH 25 REMAINING PAYMENTSI HAVE CALLED SEVERAL TIMES TO ADDRESS THIS ISSUES, I CAN HARDLY UNDERSTAND THE REPS. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD WITH A COMPANY BEFORE! I AM ONE DISAPPOINTED AND DISSATISFIED CUSTOMER!
Tip for consumers:
BEWARE!!!
Products used:
Television
Thanks for the review, Anna! We're sorry to hear you're not satisfied with our services. Since you're financing, there is interest to be considered, plus, you have fees for Club Membership and Protect Line. As per your request, they are terminated, and from now on, the bigger part of your payment will go towards your balance. MDG also carries an open term contract which means you can make extra payments, increase your payment plan or pay off your balance anytime. This way, you'll save on interest. We've emailed you your contract, MDG Club and Protect Line documents for review. If you have additional concerns, you can contact us at 1-800-906-0975 x 370 and we'll go through it together for your peace of mind.
DO NOT DO BUSINESS WITH THIS COMPANY. It has been a joke from the start. They ask fir all kinds of items they take your money and then don't ship the item. I've been waiting since 10/30 and today is November 16 and nothing. This is what the company website says
Tip for consumers:
If you see this site don’t use it they are a joke and should not be in business. You’re better off if you open an account at kohl’s
Products used:
None because I don’t have what I purchased
Thanks for the review! We've been in business for decades and we're sorry to hear we didn't meet your expectations. We ship after the 1st payment is received. From there it takes 3-10 business days to receive the order. You can send us an email at ivanav@mdg.com with your order ID number so that we can locate the account and provide you with more details. Looking forward to hearing from you soon.
I have a leather set from MDG and it's not even a year old and is falling apart! Stitching is coming undone and it's peeling! Looks like crap! I have contacted them for a sensible solution and their answer was and quote «WE DO NOT COVER ANY WARRANTY WHATSOEVER». I'm stuck with this piece of crap now! Think before you purchase anything from MDG... they are nothing but a huge RIP-OFF!
Thanks for the feedback, Roxane! We're so sorry to hear about your experience. All the items are brand new, they are not used or pre-opened and are covered by the manufacturer's one year warranty. However, things like physical damage, water damage, etc. wouldn’t be covered. An inquiry has been sent to the appropriate department. You will receive an email with contact information and a member of the MDG’S customer service team will be in touch with you today. For any additional questions or concerns please give us a call at 1-800-906-0976 x 352.
Laptop doesn't work the way it's supposed to very disappointing to say the least not sure If it was damaged in shipment or just a faulty product from the get go
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review. A Customer Service ticket ( 2284323) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I placed an order last year in September which totals 1800 I have been paying 89.00 a month I called today thinking I owed 1700 dollars they said I owe 88 more payments they're ripping me off I also called them when I had a fire in December they told me it was nothing they could do so not only am I paying double but I'm paying for merchandise that I don't have
Thanks for the review, Debra. You can contact our Customer Care Department to follow up. We can provide you with full payment history, until now. Nothing is hidden and everything is provided online to you.
Additionally, you can make extra payments towards your balance without any penalties.
For more information about Warranty Terms and Conditions please refer to https://secure.mdg.ca/content/pdf/warranty.pdf
I have been waiting for my mattress for over a week and a half. I got my pillows and sheets a week ago but i havent gotten the mattress. I called the couriour compamy left several messages but no one has called me back. I am very dissatified and i wont order from you again.
Thank you for your review. A Customer Service ticket (2211871) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
Thank you for your feedback and we’re really sorry you had a bad experience. We strive to give all our customers top quality produce and caring customer service.
When it comes to delivery service we're working on improvement in order to prevent issues like this from happening again.