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    MDG

MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

See critical reviews

Reviews (5,388)

Rating

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Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user deannaf9
Canada
1 review
0 helpful votes
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May 14th, 2017

Love the laptop and printer, it arrived quickly and they work with you to arrange your payments. Even when i've had financial troubles they worked with me on that and their customer service is very kind and helpful

Thumbnail of user wallacem41
Georgia
1 review
0 helpful votes
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November 9th, 2019
Verified purchase

Love using mdg services. Very useful that you can get nice things without a hassle. I ordered some wireless cameras they came within a week time. But when I opened them to set them up they didn't work. Had to call customer service they are being replace. Would have like them to work the first time around. Hopefully when the new set comes they will work properly. Mdg was great. Great pleasure shopping with them. Will continue to shop with them. They are selling these cameras for another company.

Thumbnail of user johno455
New York
1 review
0 helpful votes
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November 18th, 2019
Verified purchase

After receiving my computer tried if for a couple of days and decided that I really didn't want it, but after looking at their terms and conditions it clearly states no returns. I guess I'm stuck with it and payments for the next two years.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review! We’re sorry to hear this product isn’t working for you. We strive to provide comprehensive and detailed information about every product we sell on our website, with prices, user guides and high-quality images so that our customers can make an informed decision when buying online.

Thumbnail of user djm13
Connecticut
1 review
0 helpful votes
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March 29th, 2018

I think the process is too slow and you end up making second payment before you can even enjoy the products i feel when you pay for something you should relieve it in 2 5 business days and at least dont make a payment until you at least received the products that you ave purchased but customer service was excellent and i hope to do more business with them once i got to enjoy my products

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review.

Normally we set you on a payment plan following your income/allocations.

Thumbnail of user johnr466
Canada
1 review
0 helpful votes
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May 1st, 2017

I have bought 4 items through mdg and I will have to say it was a very smooth transaction. Shipping was fast and reliable. I had one setback while ordering a product but they quickly and swiftly resolved the matter I am very impressed on the customer service and would recommend mdg to anyone that wants a good deal and outstanding service with no hassles
Sincerely john r

Thumbnail of user ashleyl99
Canada
1 review
0 helpful votes
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April 24th, 2017

I recently got a computer from mdg and they were very helpful every step of the way. At no point was i pushed to get any products in anyway. Any question that i had before i made my purchase was answered. When i ordered my computer it was shipped very quickly and efficiently. I am overall pleased with mdg and will be using them again in the future.

Thumbnail of user crystalg44
Canada
1 review
0 helpful votes
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April 20th, 2017

I love this company. Affordable payments. The workers are friendly and nice. Fast delivery. Great deals! I would definitely use this company again for future purchases! Thank you MDG for making life more easy!

Thumbnail of user pamg41
California
1 review
0 helpful votes
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April 20th, 2017

What a wonderful experience with mdg. I can say this is by far the best service and approval I've gotten in decades. I got my products within a week. Absolutely amazing staff! The products are so worth it. Fair deals. Love love love. Thankyou MDG!

Thumbnail of user lisal884
Missouri
1 review
0 helpful votes
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December 16th, 2019
Verified purchase

I had given up on getting a Switch for my son for Christmas. MDG gave me a line of credit and I was able to get him what he had been wanting. The approval process was quick and easy. I will definitely shop here again.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for taking the time to share your experience. We're happy to hear that we were able to help. Enjoy the item and please come to visit us again soon.

Thumbnail of user josephs525
Canada
1 review
0 helpful votes
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September 7th, 2018
Verified purchase

I have been a customer of MDG for several years, and have always enjoyed great service and customer relations. My recent purchase took about 10 minutes start to finish. The product came on time and in excellent condition. Thank you to MDG for making online shopping a pleasant and easy experience.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you very much for your review. We work really hard to offer the best services in the best possible environment.

Thumbnail of user josuev10
California
1 review
1 helpful vote
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January 27th, 2020
Verified purchase

The process taken to finally ship my products was a bit awkward at first, since there were a lot of steps involved. I later realized, though, that it's a very same process to provide security in purchasing products.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much! We're sorry if the process left you with a negative experience. As we're an online company we must take precautions when lending to prospective customers as it is different than financing done in person.We hope you'll enjoy your item and to continue this relationship in the future.

Thumbnail of user robertam178
California
1 review
2 helpful votes
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December 1st, 2020

I've been calling for over 3 weeks talking with Stephan and all he did was give me the run a round saying this is incomplete and that is incomplete never calling my phone number and saying anything and every time I called it was always some wrong with my paper work.
I give up it don't take all of that to purchase anything in this world. Your the reason Stephan that I don't want anything from this company poor customer service

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review. We're so sorry to hear about the level of service you received. We work so hard to offer the best and would be happy to investigate this further and help you complete the steps. Can you please send us your order ID number at ivanav@mdg.com so that we can locate the account? Looking forward to hearing from you soon and earning back your business.

Thumbnail of user jasming11
Virginia
1 review
0 helpful votes
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June 10th, 2019
Verified purchase

You know at first when you come across companies like this you wonder if they're actually legit and I could not complain with Mdg and their exceptional customer service! They work with you personally and are punctual at everything that needs to get done to get your order to you fast and on time! And the payments are so convenient! Will definitely use them often! Thank you Mdg!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

We are truly grateful to you for choosing us as your service provider and giving us the opportunity to grow. We hope to continue this relationship in the forthcoming years.

Thumbnail of user ericw318
New York
1 review
1 helpful vote
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June 17th, 2019
Verified purchase

My first purchase was much quicker and easier than ever expected. The amount of items available are not overwhelming but very sufficient and good. Can't wait to pay off first purchase and start another.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much! We're so happy to hear that you're satisfied. We're always trying to update our inventory and add new items!
Also, with us, you don’t have to pay off your current balance before making another purchase! If your available credit allows you, you can keep shopping. We're here for you anytime.

Thumbnail of user arleneg6
Nevada
9 reviews
18 helpful votes
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September 6th, 2016

I really grown to love MDG! I'm totally approve how they give the day when they want their payment and get it. Because, other stores take your money when they feel like it, or your account becomes Overdrawn!

Thumbnail of user heathers611
North Carolina
2 reviews
3 helpful votes
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December 4th, 2019
Verified purchase

I liked working with this company but seemed to have a LOT of verification processes to have order processed and approved. Then shipping is from out of country and delivery has to be scheduled with the carrier. Not terrible because you pick the time that works for you.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for the review and we're sorry if our verification process was too much for you. Being a finance company, please understand that we are taking huge risks by funding and potential customers.
Enjoy your new purchase and please come visit us again soon.

Thumbnail of user guyb72
Sweden
1 review
0 helpful votes
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August 16th, 2018
Verified purchase

Hello,

Difficulties with providing a genuine document for address purposes aside, I am very satisfied with the product I received and the safe manner in which it was delivered to me. I'm thinking about maybe buying a cell phone in the same simple manner! Thanks again to all.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you very much for your review. We work really hard to offer the best services in the best possible environment.

Thumbnail of user johns1703
Canada
1 review
0 helpful votes
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April 12th, 2017

I tried dell first and their customer service is atrocious, after signing with MDG they have been amazing, they are more than willing to work within your budget and with you to keep your payments up to date. I would recommend this company to anyone looking for electronics.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anthonys202
Mississippi
1 review
1 helpful vote
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January 22nd, 2018

Tried for 1 month to get MDG all the account info needed in order to receive our laptop... After receiving our 1st payment and all of our bank info they then informed us that they were out of the computer we had originally wanted but that they extended our credit limit to $1000. More our payment would be between $10-12 more a month... I would not recommend that anyone give them any personal info

Thumbnail of user annedream
Marija R. – MDG Rep

Hello,

Unfortunately the item was out of stock but please send me a private message with your phone number and person ID and I can inquire with my warehouse.

Thumbnail of user dariusm22
Illinois
1 review
1 helpful vote
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December 11th, 2019
Verified purchase

Placed my order November 26, completely unacceptable. It say my order will be here tomorrow end of day, but no company should never take that long especially when the consumers are paying for shipping out of pocket + down payment. Great company poor shipping, Items still not here. So if anyone want to make a order from MDG just know shipping takes 10 days like it say or more. So when you do make a payment or put a down payment down just know you'll be 20 or 15 days out from your first payment. Not a full month, since it take that long to ship first month should be free.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the feedback and we're sorry it the length of the process left you with a negative experience. Being a financing company we must take precautions when lending to prospective customers and 1st payment before shipping is requested because of the security reasons. It takes 7-10 days to receive the order from when you've completed all the verification steps and we've received your payment(s). We hope that you'll enjoy your item and please let us know if there is anything else we can help you with.

Thumbnail of user ferdiep
Canada
1 review
0 helpful votes
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April 5th, 2017

Bought a 65" Samsung Smart TV. Going through the process was painless and super fast. The sales rep explained everything to me thoroughly and made me feel at ease before making my purchase. The payments are very manageable and I got the TV I always wanted. Would definitely recommend MDG!

Thumbnail of user mfonb
California
1 review
1 helpful vote
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April 30th, 2017

The product is great, It works perfect. Its a great laptop, very easy to set up and use for non technical people! I have had a lot of trouble with previous laptops overheating, no issues at all with this one. I also like that it has a full keyboard. Its excellent for my purposes. I would recommend this for very one.

Thumbnail of user clarkp11
Canada
1 review
0 helpful votes
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April 24th, 2017

I was an MDG customer for I think almost 3 years now. I applied online and they approved me in an instant with a $3,200. First I was having doubt about it especially on the material handling part. But I was totally wrong! Everything was so fast and safe.
Now I am almost done with my first purchase and I am looking for another purchase. Guys don't even think twice about MDG they have all you need from friendly customer reps that you can count on.

Thumbnail of user kimv41
New York
1 review
0 helpful votes
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May 8th, 2017

When I choose to finance instead of purchasing my computer I knew I would have to pay interest and fees but with MDG.com it is worth it!

They frequently update their inventory and always have gifts and promos to make everyone happy.

The customer service bends over backward to accommodate you and ensure that your credit is always worthy. Love it!

Thumbnail of user danielc808
Indiana
1 review
0 helpful votes
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July 18th, 2019
Verified purchase

My experience with MDG has been wonderful! How great the convenience of ordering thru mdg. The quality of the product is very good for the price. I would encourage anyone who is looking to finance a purchase to consider this company over a rent to own scenario. The customer service is wonderful, if you have a question, call and ask them!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for sharing your experience. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We're looking forward to serving you again.

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

Company Representative

Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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