- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.
This company responds to reviews on average within 4 days
I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service
Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.
I just Paid off this account $1240. 00 per MDG web and now they want more for 5 days interest payments.
MDG is telling me it takes 5 days to do a direct bank Draft! Total Crap, This is a scam to fleece you more in interest payment. DO NOT USE THESE SCAMERS!
Tip for consumers:
DO NOT USE THESE SCAMERS
Products used:
TV
Pissed off already made two payments on this $#*! and I still don't have my dinning room set or living room coffee table and end tables this is bull$#*!.
Thank you for your review. An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352
I am calling today my product wasn't available until after the 25 and still being charged I am not paying anything for bed set as I haven't received it
I believe that they need a new delivery service. The delivery service they use did not give me enough time to inspect my TV before they took off and wanted my signature immediately.
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Purchased a computer, case and external hard drive. It's been over a month and this company still hasn't shipped it, but they still withdraw payments. Called several times and they won't do anything
Thanks for the feedback and we're sorry if we failed your expectations. Your order was invoiced on January 24th and from there it takes 3-10 business days to receive the order. The estimated delivery date is February 3rd. If you have any additional questions or concerns please give us a call at 1-800-906-0976 x 352.
I still have not received my tv! I received the sound bar and blue ray dvd. I called to see what is going on with the tv and were told it's being delivered by another company!
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review. A Customer Service ticket (2378678) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352.
Your order was shipped on September 25th and it normally takes 4-9 business day. As this is a large TV, Ceva will contact you to arrange a delivery date. As per the tracking number, they contacted you on September 29th and was unable to speak to you.
I would advise you to contact CEVA at 1-844-215-0640 or you can use this link to schedule a delivery date http://homedelivery.cevalogistics.com/Home.aspx
I ordered a leather set I waited over a month after first payment was taken from my account after not hearing from MDG no one contacted me to notify me the set I ordered was not in stock I was recommended another set I was told by mdg it was same quality well after 2 weeks the leather was peeling I called mdg was treated mean now i refuse to pay for this I want an exchange no one should be mislead to thinking it's good quality when it's junk zippers broke on cushions a month after all the peeling I have to but a whole new couch set now this is not right not fair I'm on a disability pension one small income I'm not well my health is poor I don't deserve this
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I went through the whole process. Then they asked for a deposit. (they should be upfront on these things) Now thats all fine and dandy but at the time I didn't have the extra. A couple months and I decide to go ahead with it so reset my withdrawals. They take the funds, then Jake calls and says they will set up delivery and someone will call back in a day or two. All fine by me. Then he calls back and wants me to go through the online bank account thing a second time. Well NO, you already took my payments. If you wanted that you should of called before you stole my cash. I would of said forget right there. I didn't like letting you into my bank account then and aint doing it again. I sent notice of cancellation and this review dates the same day. Kind of a protection thing. I told them send the goods or send back my money but now I fear doing any business with them. Do not take peoples money unless you are ready to send the products. What the F is wrong with you people? Common sense there comrad. **I will update this with how long it takes them to refund my $170. Digital age -- should be a day or 2.
Thanks for the feedback and we're sorry to hear that you're not satisfied with our services. Income needs to be verified so that we can set up a customized payment plan with the customer, and our terms and conditions state that we may ask for more detail at any time. We have been in business for many years, and just recently celebrated out 29th anniversary. Information is not requested with the intent to cause such frustrations, and we do apologize. Please understand that we are an online only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person. It takes 2-3 business days to see the refund in your account. If you have any additional questions please feel free to give us a call at 1-800-906-0976 x 356.
Very dissatisfied. Ordered a computer it came with windows 7 when it was advertised with windows 10. Still haven't heard anything back from tech support
Thank you for your review. A Customer Service ticket (2230372) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I called to request that my delivery be left at the door due to no one is home to sign. They wanted me to drive 30 miles to UPS pickup location to get my package.
Unfortunately because of he types of products we ship out we request that UPS or any carrier gets a signature upon delivery, because of that you cannot request it left at your door. You can however call and speak with the carrier, in this case UPS, to request they come back to make a second attempt to deliver.
Yes I'm so glad I didn't place order they are scammer this ivac ask for my banking statement so I block everything out I give them my bank account info he talked about he needs to look act My transaction
Tip for consumers:
Don't buy anything from them scammer scammer u will not get my $#*!ing money
Products used:
Tv
Thank you for providing your feedback. As you applied for financing with us, we need to review your bank information and statement to ensure that your account is active and that you have a regular income. Please rest assured that we are committed to keeping all of your information secure and nothing is hidden.
This company is the worst bunch of scammers going around, highest interst rates and very very high product prices, they also sent me a broken tv and refused to replace it, after a month of numerous calls and fighting over the phone thye said i have to deal with the manufacturer... BUYERS BEWARE.
They say you have like 3,000 in credit, y
You try to place an order, then they say it is expired in broken English and try to get your info. Avoid at all cost
Tip for consumers:
Scam phishing site
Products used:
None
We are sorry to hear about your impressions, Cecilia! Customer's pre-qualification is not considered a final approval decision. We may require additional verifications or information in decision making process, before accepting any order. You are eligible for new assessment after every 3 months. You may be reassessed with participation in MDG’s Monitoring Program, or at the time of submitting a new application. Your pre-qualified account limit may increase or decrease depending on your reassessment.
This company is full of sh#t. Stay completely away from them. I ordered an HP omen 3 weeks before I received a confirmation that it was finally picked up by UPS on 01/28. On 02/03 I received what was suppose to be an Omen but was a super $#*!ty acer desk top. At this point I'm pissed off. I call them and spend about 45 mins on the phone being questioned as if I'm lying. Eventually I was sent a label to send the item back. Today 02/04 I was at ups dropping the item off as they told me to do and I called customer service to give them the tracking info so they can ship the correct item and that's when all the hell started. I was told they couldn't ship the lap top until they received the other one back. So of course I go ape $#*! on them and then they decided they would just ship item. 5 mins into setting up shipment they lady goes "oh we didn't receive your payment for this week so we can't ship it because of that " omfg like who will pay for a product they haven't received. I was forced to make a payment for what I didn't even receive just to get a product I should've received weeks ago. My experience with this company really pissed me off. I will never do business with them ever again.
Couldn't track my order phoned they didn't know where it was. Shipping company couldn't tell me either. Terrible customer service from both companies. Still waiting for my order
Thank you for your feedback! We're so sorry to hear that things weren't moving as smoothly as you'd hoped but it takes 7-10 business days to receive the order after the verification process is completed. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352.
SIGNED AGREEMENT ON FEB 6 2018 NOT VERY SATISFIED AT ALL PAID EXTRA $255.55 ON TOP OF LOAN JUST TO SATISFY MDG THEY SAID OK TV AND XBOX ONE ARE ON THE WAY ON MARCH 3 2018 AND ON MARCH 20 2018 17 DAYS LATER I GET EMAIL SAYING TV IS OUT OF STOCK I HAVE TO CHANGE ORDER THEY WERE GONNA GIVE ME 43" SAMSUNG LCD NOT 4K TV FOR SAME PRICE I SAID NO I SAID I AM WILLING TO PAY THE EXTRA FOR A 50" 4K TV THEY SAID NO I HAVE THE UPS TRACKING NUMBERS FOR ALL ITEMS EVEN TV THEY SAY IS NOT IN STOCK
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I DID NOT GET MY ITEM WHEN I WAS SUPPOSE TO IT WAS HELD UP IN CUSTOMS I HAVE NO IDEA WHY. SO I WENT OUT AND BOUGHT THE LAPTOP FOR A MUCH CHEAPER PRICE ON SALE. THANKS BUT NO THANKS IT IS TOO MUCH HASSEL TO GET WHAT YOU ORDERED
Thank you for your review. A Customer Service ticket ( 2276436) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I think mdg is a scam they took money out of mine back and I sent them everything they need and they said it on hold what a bull so I don't know what there doing
I'll never purchase anything from you again. I'll honoree my obligation but I'm also going to exercise my freedom of speech and inform others about my experience and how bag it was
Thanks for the feedback, Robert! We are sorry that your experience didn’t quite match your expectations. We would love to know why so that we can make things right. You may reach us anytime at ivanav@mdg.com or 1-800-906-0976 x 352 and we may discuss your specific personal experience. We're looking forward to speaking with you and earning back your business.
Recently, I decided that I would return to MDG to finance a tablet and an Xbox One X. My tablet is great BUT I am honestly really unhappy about my decision to get the Xbox One X from MDG. If you purchase the Xbox One X from MDG they sell you another controller which is good BUT they screw you by technicality. The Xbox One X comes with a game the sales reps tell you BUT they do not tell you that it is only a PREVIEW edition of a game. Not a FULL game. It totally sucks that you end up financing a $700 Xbox One X that doesn't come with any FULL game to play. I still haven't opened it because I am just that unhappy about the lack of product knowledge on MDG's part.
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review. A Customer Service ticket (2363092) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
The bundle does include a FULL game. It should be a download card in the box.
I am very Happy with the service with Sue from MDG, She was very detailed and also was very professional and i'm delighted with that, She went over and beyond to make sure i understood and step by step with the processing of my order, I'm totally Satisfied. Thank You.
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review, we appreciate it.
I order my item. Didn't get the shipment. You taking money from me but didn't get Item. Delivery company is the worse to choose. Mdg not willing to help
Awful customer service, Telling me they only deliver between 8 and 3 PM and I work 730 to 330 so I can except delivery I'm not taking time off of my job and losing money to buy a TV from you so if you can arrange delivery I will be canceling my order and getting my money back so either fix the issue or give me back my money and I'll buy from someone else
Thank you for your feedback and we're sorry to hear that you're not satisfied. You can schedule the delivery with CEVA.
Unfortunately, Ceva does not have drivers after 4 pm in this area. We will look into this issue and our customer service team will be in touch with you. For faster service you can give us a call at 1-800-906-0976 ext 352
Do not buy anything from this company I have been paying $84 dollars a month for over a year in a half I have definitely paid off the PS5 but my balance has only increased it had messed my credit up tremendously it's like I have never made a payment I will be contacting the BBB
We are sorry to hear that your experience with us was not an amazing one, Nikki! We would like to look into this and assist you further regarding this matter. Please send us your order details, order ID, email address or phone number at marijar@mdg.com so we can locate the Account. We value your business and want to ensure that you have a positive experience with us.
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
Thank you for your review, James! We're sorry if this left you with a negative experience. It takes 5 business days to receive bank confirmation that your payment has been successfully made. Once payment is cleared, you will receive a confirmation that your account is paid in full. Any additional concerns, please reach out to our Customer Care at 1-800-906-0975 x 370.