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MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

See critical reviews

Reviews (5,388)

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Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user saraha145
Canada
1 review
1 helpful vote
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May 22nd, 2017

I was in desperate need of a new mattress, but didn't have the money up front. Found mdg and was instantly approved. My experience has been mediocre at best. I also purchased a Samsung tablet, as well as an Xbox. For spending a certain amount, we also received one of their flex tabs for free. The electronics arrived relatively quickly, but it took almost 2 months for my bed to come. It's not even a year later, the Xbox won't turn on, the tablet shuts on and off by itself, and that flex tab of theirs? It's a hunk of junk. Stopped taking a charge 2 months after we got it. Called customer service and they told me to make sure I'm pushing the plug in all the way. Gee, thanks. Not to mention, your biweekly payments mostly go to interest and fees. I pay roughly $130/month and I haven't even paid off $600 of what I owe, and it's been a year. I'm thankful for my mattress, but damn. I'm going to be stuck paying it off for the next 5 years. If you can avoid it, shop somewhere else

Thumbnail of user yengy3
Minnesota
1 review
1 helpful vote
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May 3rd, 2022

First of all... $#*! them... I Ordered my laptop and paid 90 a month with 2 separate payments. Sometimes they would steal another of $43 along with the $90. I have an outstanding balance that barely dropped. I called customer service. And they hung up on me. It's been nearly 2 years now. So they stole a little bit more from me than what I paid for including their high interest rates. I bet all the good reviews are from their peoples. And they will answer back to my review with a "oh I'm sorry that this happened to you". That's pretty much an automated reply that they stole from some where elses. I canceled my monthly payments since they stole from me. And lastly, crime don't pay $#*! heads.

Tip for consumers:
Buy and don't pay up these scammers.

Products used:
Laptop

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback. All payments are automatically deducted from your account and follow the schedule you agreed to prior to shipping. Nothing is hidden and everything is provided and outlined in your contract. At any time, you can check your balance, pending and upcoming payments on your MDG account, and on your monthly statement that we send to you by email each month. In order to provide you with all the details, please send us your order ID number at ivanav@mdg.com so that we can locate the account and review the matter further.

Thumbnail of user jeanmarcf
Canada
2 reviews
0 helpful votes
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April 25th, 2017

I've used MDG on a couple of occasions and it was absolutely amazing.
Customer service people are there to help you and give you all the information of your purchase and the process.

I'd buy again from MDG as it's helped me when i was in a tight spot.

I really recommend MDG to anyone who is in need of electronics or household items.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joshuam410
New York
1 review
1 helpful vote
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November 25th, 2019
Verified purchase

I recently purchased a 2 piece living room set and a 65in tv the process was somewhat drawn out nevertheless my delivery is scheduled for this Tuesday I will be sure to add more to the review at that point or shortly after

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the review! We hope you'll enjoy your items. Let us know what we can do for you in the future.

Thumbnail of user hugom60
Canada
1 review
0 helpful votes
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August 28th, 2018
Verified purchase

They told me delivery will be around 25 August. I have been waiting then I called my self to know if there is a tracking # guess what my package never been ordered or verify and shipping delivery date between the 31st and 7 September. One full month

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket ( 2300470) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user jonathanl174
Massachusetts
1 review
4 helpful votes
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December 19th, 2018

Submitted an order and when emailed it said I needed an extra down payment not realizing this meant they would take two payments at once I agreed to it. Then after their customer rep calls to tell me they need more information and wanted me send a photo of my social security card, my ID, and proof of address. They advertise not needing credit so there was no need for my social. They should have asked for any prior info before taking the money. I have in fact received my refund. Just be cautious there's alot of mixed here.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Hi Jonathan,

Sometimes our verification and fraud department might require a little more information for security purposes, it is most likely that they had trouble confirming all of your information first. As we are an online only company we must take precaution when lending to prospective customers. This is not something that would happen to any future orders going forward.

Thumbnail of user roseb149
Tennessee
1 review
0 helpful votes
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June 25th, 2018
Verified purchase

Very friendly in the processing department and very quick. So far I highly recommended this company and the payments arent bad either. Just wish they would allow you to add another item instead of waiting 6 months but nothing I cant wait on

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. We appreciate it.

Thumbnail of user anniec86
South Carolina
1 review
1 helpful vote
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December 2nd, 2018

I got approve for 1000 withouy giving permission to run my credit. I paid 3 payments were told I need to pay 6 before my table ship. Call ny rep Saturday. Guy promise me he would call its Wednesday still no call. Thinking in have my bank cancel all the chargers and get a new card.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Hello Annie,

We'd love to look into this for you, but it looks like the reference number is missing or that it ran out of the room before you could include the order ID.
Please send us the ID number and we'd be happy to review the file and follow up.

Thumbnail of user jayc141
California
1 review
0 helpful votes
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May 10th, 2017

I needed a new computer because my old one was, quite frankly, going to hell. So i started searching online and came across MDG. I was skeptical because of my credit and issues I've had in the past with companies such as this, but I was pleasantly surprised. I got a computer with everything i needed for it, and was immediately approved. Bad credit and all. I received the computer within a week and still 2 years later, it's working like a charm. I would definitely recommend them to others, and have, and would definitely buy from them again.

Thumbnail of user amandaa96
Canada
1 review
0 helpful votes
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April 17th, 2017

I'm not someone that usually finances things I need because of the annual interest rate but I decided to make an exception here. I plan to pay if off sooner and reduce interest, I'm using this as way to build my credit a little all while getting something I need.
MDG's process was good, if I had questions they got back to me in a timely manner. The process wasn't too lengthy but it was thorough. My laptop was delivered to my door very quickly after everything was complete and I am very happy with the product! I have recommended MDG to many people since ordering. I think if it's used wisely it's great, order within your means and pay for your product. Once I'm done renovating my house I plan on ordering a piece of furniture for my family to enjoy!

Thumbnail of user chrisc336
California
2 reviews
1 helpful vote
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April 15th, 2017

My credit is $#*! from my first marriage and I'm not very responsible with my money, but MDG gave me the opportunity to purchase a large screen smart tv with credit! It wad awesome name brand easy app process samsung baby! Tv is awesome hey i got a free 2n1 laptop/tablet for free as well! I use the tablet at work every day didn't know I needed something like that so much. Thank you MDG I will be buying from you again. Oh ya there payment plans are scheduled at payday so as soon as my money hits the bank the payment is made. If only all bills were like that i might have better credit.

Thumbnail of user humbertor20
California
1 review
0 helpful votes
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January 6th, 2020
Verified purchase

Customer service was great just paperwork was a little bit of a headache to get had to make alot of calls and bank info took awhile but was worth it kids are excited for their Nintendo switch have plenty of credit available thinking about getting a tv as well for my living room once I pay off merchandise thanks mdg!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for the review! Please to understand that we're an online company and must take precautions when lending to prospective customers. We're sorry if the procedure left you with a negative experience. Moving forward, any new order you''ll place with us won't require the same verification steps. Additionally, you don't have to wait to pay the balance off, if your credit allows you, you can keep shopping.

Thumbnail of user sounthonek
Georgia
1 review
5 helpful votes
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January 11th, 2019

I ordered 3 items from MDG. I read some complaints and think most of the people are upset because they did not recieve their order in a timely manner. Impatient maybe, I was beginning to feel the same way, but give it some time, the items will show with shipping status. Now I cannot rate the quality of the products, but for my 4 k tv I have insurance on it just in case. I should recieve my orders all on Friday so I'm pretty stoked! So don't get overly heated so fast for nothing patience is a virtue!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review, we appreciate the feedback.

Thumbnail of user devaunm2
New York
1 review
9 helpful votes
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May 4th, 2020

I was not satisfied with the service at MGD. It's a extremely extensive process in which when you give them what they require they'll ask for something else at the last minute to delay they process a complete waste of time. Very disastrous experience. Totally running you around for no reason. I would never do business or recommend this company

Tip for consumers:
Go elsewhere. It's a waste of time.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At MDG, we strive to provide the best experience we can for our customers. Please do understand that we're an online company only and must take precautions when lending to prospective customers. Please feel free to reach us at 1-800-906-0976 x 356 with any further comments, concerns, or suggestions you have so that we can make your experience a better one. We would love to make things right if you could give us another chance.

Thumbnail of user matthewn81
Maine
1 review
0 helpful votes
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June 8th, 2018
Verified purchase

Quick and easy to deal with, shipping took a little while because it came out of Canada but well worth it. The bed is extremely comfortable and was a great price. Great to use for financing and very affordable, currently renovating an 1800's Victorian that's quite large and couldn't afford to buy a bed out right these guys got us what we needed and got me approved within minutes. I would give them a shot ill be buying again from them

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review.

Thumbnail of user j.m12
Canada
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

What a nightmare! To have to get verified numerous times, send 3 months of statements and all the other hoops requested to jump thru prior to continuing service with MDG, it wasn't worth changing banking info!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your comment and we are sorry to hear that the process was too complicated for you. Please note that there is a reason behind every request and it is not done with the intention of causing such frustration and we apologize for that. Being a finance company, we must verify all information before shipping.

Thumbnail of user jeremyk29
Canada
1 review
0 helpful votes
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April 10th, 2017

I have been a customer with MDG for several years and have purchased 3 products from them during this time. The credit approval process is relatively simple and the products have been mostly high quality and functional. My only complaints or issues with my experiences would be that some items tend to be quite overpriced and that customer service reps can be difficult to get in touch with or take a long time to reply to inquiries.

Service
Value
Shipping
Quality
Thumbnail of user kennyp32
Texas
1 review
1 helpful vote
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November 18th, 2019
Verified purchase

I have had a very good experience with MDG since opening my account with them in the last 6 months. My only complaint would be the seemingly tedious and/or drawn out approval process that happens with the first order. That seemed to take much longer than necessary but there may be reasons I'm unaware of. The quality of the merchandise has been good enough that I've just placed a 2nd order, and because my payments are all set up automatically, my credit is very good with them. I was able to do an instant order type transaction, but I had to change my bank account listed so that took an extra day. Other than that, I can only say good things!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review and for being our loyal customer! Please understand that we're an online company and must take precautions when lending to prospective customers. Enjoy your items and visit us again soon.

Thumbnail of user shawnr108
Canada
1 review
0 helpful votes
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April 29th, 2019
Verified purchase

I really like that mdg assigns to you a personal account manager! There has to be a few different phone conversations to get the deal done, so by speaking to the same agent really makes the service prompt, personal and a great sense of security. My order showed up in great shape and in a very short time! Thanks for the great job. I have already been suggesting mdg to my friends keep up the good work!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you very much for your review. We work really hard to offer the best services in the best possible environment.

Thumbnail of user samuelh109
Minnesota
1 review
0 helpful votes
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May 23rd, 2019
Verified purchase

I recieved my orders after some confusion. Disappointed in the computer that was sent. The processor cant run the games my son plays. Is originally ordered a computer that was twice as fast but when it came to shipping, they were out of stock. Not ok with what I'm paying for.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback. We're sorry to hear that you're not satisfied with the replacement.
If you give us another chance we would be happy to serve you again in the future. We’ll strive to do better.

Thumbnail of user davidl796
Canada
1 review
0 helpful votes
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April 20th, 2018
Verified purchase

You guys rock, super service, good prices and fast.
Thanks a million!
Our laptops are incredible, super quality!
And thanks to the sweet lady that helped me troughout my purchase, i don't remember her name sorry.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you! We are happy to hear

Thumbnail of user katrinal16
Canada
1 review
1 helpful vote
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April 30th, 2017

I have really bad credit and MDG let me purchase my first laptop through them and build up my credit. I was than able to get a T. V through them and other appliances, plus a free TV. I recommend them to all my friends and family.The payment plan is great for me and any problems I've had they've fixed or did what they could to help me out. I will not go anywhere else again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user coreyw36
Canada
1 review
0 helpful votes
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August 16th, 2018
Verified purchase

Everything was great but the shipping. Mdg called to verify my order. Once verified she told me the shipping dates of monday or tuesday. I arranged those 2 days off work. O received a call from the delivery people that delivery will be Wednesday or friday. If i cannot find a person to be there for the delivery i may have to cancel my order.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket ( 2312233) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user davidr361
Michigan
1 review
0 helpful votes
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April 6th, 2017

I have been with MDG for over a year now, and have purchased multiple things. I will continue to be a customer and highly recommend them to anyone trying to improve credit or finance items like these. They worked with me through a couple of tough spots and never marked my account as delinquent or behind. One of the best companies I have worked with.

Thumbnail of user jonathanm388
Illinois
1 review
0 helpful votes
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October 17th, 2019
Verified purchase

It was a very long process I thought they were gonna ask for my blood type too. But I do understand that they are in the business to make money not lose it so verifying all info is a must in today's society. Product came pretty quick after verifying and was exactly what was ordered and the price wasn't bad either. Just wish they had better game options

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review! As an online company, we must take precautions when lending to prospective customers. We're constantly looking to add new items so please visit us again soon and let us know when you're ready for new orders.

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

Company Representative

Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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