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MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.
This company responds to reviews on average within 4 days
I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service
Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.
Very unsatisfied still haven't received my 65 Tv... Why email just send it to my home or call me... I will never buy another this from MDG
The sales rep i have is a joke never gets back to u when you leave a message plus they will not stand but their warranty
Thanks for the feedback! It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. A message has been sent to your Assistant to call you as soon as possible. Additionally, all the items come with 1-year manufacturers warranty and you can always take advantage of our 2 and 3 years extended protection plan.
I had recently filled out an application and was told they needed 6 payments of $196.00 before they could send us our products I don't recommend this site for ANYTHING! RIP OFF! SCAM BIG TIME!
Thanks for the feedback. We ask each client to make their first payment (down payment) before we ship out, sometimes we do ask for the additional down payment(s) instead of denying credit altogether. This can be requested for various reasons, such as something in the supporting documents or if there missing information from the account that flags the file. You can give us a call at 1-800-906-0976 x 356 and we can provide you more details.
Poor service getting me answers to my qiestion
On april 11th aftet ive purchased an item fom you guys nobody can explai why u pulled me credit. And i would like answers
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Been almost 1 month to receive product I put a down payment on. Customer service was not very helpful. Very misleading advertisement.
We're sorry that you are unhappy with your experience at our company. Your order is invoiced and we emailed you with a tracking number and shipping details. Please follow up with CEVA to schedule the delivery. If you need additional help please give us a call at 1-800-906-0976 ext 352.
Received a broken tv after paying 250 shipping cost, and two weeks to receive smashed item. I am very disappointed and dissatisfied.
Shipping took forever and my new laptop was dead on arrival, had to immediately send it in to HP for warranty repair...
Hello,
We are sorry to hear! You are under warranty for the first 30 days with MDG but HP will fix the issue at no cost for you.
Took over a month just to get an order placed and shipped out... takes 2 weeks after item being shipped for delivery
Thank you for your review. A Customer Service ticket ( 2245868) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
It was my first time trying to finance 2 mattresses. David R was not very helpful. Don't buy from this company
Dear Laura, we are sorry to hear that you had a negative experience with our company. Could you please reach out to us at ivanav@mdg.com or 1-800-906-0975 x 357 with more details, so that we can investigate further and take the necessary steps to improve? Thank you for bringing this to our attention.
The laptop that they send me is broken you can turn it on then suddenly the monitor would just go blank
Hello,
An email has been sent to contact you.
This company is a fraud they give fake information just to get your private information run away you been warn
Thank you for your feedback! MDG is a legitimate company, in business for decades. We have reviewed the file and it appears as though the agents simply required some additional information. We do this for security purposes and there is a reason behind every request. Income needs to be verified so that we can set up a customized payment plan with the customer, and our terms and conditions state that we may ask for more detail at any time. Information is not requested with the intent to cause such frustrations, and we do apologize. Please understand that we are an online-only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person.
So worried I'm getting tricked. So many weird phone calls. And now ups says my tracking numbers are fake.
Thank you for your review and for giving us a shot! We've sent you an email with the tracking numbers so that you can follow the order. If you have concerns please give us a call at 1-800-906-0976 ext 352 and one of the agents will assist you and provide more details.
Well, I wish I got in-depth with the reviews before going to bed with these guys cause all I have is regrets for even getting myself involved with this company that will scam the heck outta you, blindsided.
So I was getting concerned about my balance being so much besides me religiously paying 49.65 biweekly. Well to be precise my initial cost was $2109. 04 on 09/07/2019. People, it's 01/05/2021 why is my balance $1127. 80 you wonder? Well I got really curious too because my efforts of trying to get them to send me a statement with all my payment was impossible well until yesterday when I decided to make it my life goal to let everybody out there know to STAY TF AWAY FROM THESE SCAMMERS.
I got my statements, finally & the hidden charges almost made me barf. Like wouldn't you think that if you're stipulated to pay a certain amount that was agreed between y'all that it would be inclusive of everything like every other normal company then you're mistaken, every week I have an extra $19-28 in interest charges oh oh, and as if that's not enough you're paying $8.95 biweekly for ‘CLUB SUBSCRIPTION' that nobody thought of mentioning.
Well, I made my bed. Signed a contract with these daylight scammers & like I said I'm making it my goal to reach out to hopefully lots of people out there to avoid this company. Go to that mainstream company because at the LEAST they're somewhat noble & upfront with such important detail. If you're looking for a sign on whether or not to buy stuff from MDG, look no farther - this is it. Don't give these scammers anymore business. Thanks.
Thank you for your feedback, Nuriya! Nothing is hidden and everything is provided to you online and outlined in your contract. You can check your current balance, pending payments, remaining payments, and more under the Manage My Payments tab in your account. You can also view your statements under the Statement tab. Regarding your purchase and the issues you are experiencing with your controllers, you have not reported any complaints until now. Unfortunately, your warranty has already expired. You can contact our Customer Care Department at 1-800-906-0976 x 370 so that we can review it together and provide you with more details.
NOT BECAUSE, SAY, YOU QUALIFY FOR $1,400 MEANS YOU GOT THE CREDIT. Becafull doesn't get your filling hurt. After I applied & qualify for "$1,400 credit," I ordered] s22 ultra. It took me a Whole Entire week sending emails and calls, so they started to ask me for I'd, SSC, proof of address, a friend, and a family member information like you're buying a fking house unbelievable. This is more like ''copy my identity'' to do poorly because is nothing on the webpage to buy. It took me 2weeks, and I was not approved to realize that. I hope NO. I am rebuilding my credit… I have a 608 Credit score in TransUnion with only three credit cards, 2 build your credit-debit card, Credit Sesame with a $500 limit and Sable Credit card with a $3,000 limit, first Progress Credit card $1,500, Small loan to build my credit of $1,800, Fingerhut $250 Credit Limit. Checking my bank account with $1,000, no savings, and because I am out of work at this moment, I make 16,500. Yearly. And I do not qualify Ummm
Tip for consumers:
AKS IF YOU REALLY QUALIFY FOR THE LOAN OR NOT. Don’t waste your time like me for almost 2 week to tell me by email that I did not qualify but I will qualify they just tricked me into I was qualified
Products used:
They trick me to think that
Thank you for your review, Jose! MDG is an online financing company so please understand that we need to take precautions when lending to potential clients. Your credit application with MDG has been conditionally approved, but after further review, we are unable to proceed at this time. Please note that there is a reason behind every request - there are some documents required if you have not financed with us before, sometimes a photo ID, or proof of address for shipping just as an example. For any further inquiries, please do not hesitate to reach out at 1-800-906-0975, ext. 357.
I ordered a Tv and like normal it takes a while to receive. Which I'm good with. What I'm not good with is that they sent me a tv that was programmed for Canada and when I called them they treated me like I was stupid. Told me to get a ticket number from manufacture when I did again I got the run around they sent me YouTube videos to try and reprogram the tv after I told them the manufacturer said it was programmed that way and it would have to be fixed by them. Then after that I had to send pictures of the screen and side of the tv like I was lying and I took it apart. Now mind you this happened around the 10th they finally agreed to have the Tv picked up but not till the 29th and I won't receive a new tv until the other tv gets picked up and gets a ticket number. But yet they have taken their payment for a tv I have not been able to use. I'm very disappointed with this company this is not my first order but unfortunately once I pay my account off it will be my last. I have never been late nor missed a payment and to be treated the way I was is unacceptable. Now to see how long it will take to get a new tv. I will definitely come back and update when that happens if it happens let's see if they show up tomorrow 11/29/21 to pick it up.
Update TV was picked up on 11/29/21 they said they sent a new tv on 12/02/21 and here it is the 12/12/21 and no tv yet. I guess it was supposed to be delivered on 12/15/21 and again I'm still paying for the TV been paying my payments since I purchased but don't have a TV. Yeah to say they lost a loyal customer is putting it mildly.
Products used:
Tv
Thank you for your review, Mary! We are sorry for your experience and will use your feedback to improve. In order to send out a new TV, we need to pick up the old one and we have asked you to provide us with pictures to ensure there is no physical damage. You can send us your order ID number to ivanav@mdg.com so that we can locate the account and provide you with more details about your case. You can also call us directly at 1-800-906-0975 ext. 370.
Hello- So, on 2021-01-20 I made a purchase on MDG.ca, after weeks of my roommate convincing me that it'd be a quick process to set-up an account, and that he'd buy it himself if he hadn't already spent the balance on his MDG.ca account, AND that he'd send me the $ for payments each month - Fast forward to a year and a half later, we are no longer roommates, he never sent me a single cent for the couch, and my credit got GBed for months on top of months because I was too ignorant to pay attention, and by the time I was paying attention the interest has skyrocketed- I've been making regular payments every month for the passed 6-7 months but the balance has yet to budge? Now I'm finding out that the interest rate is so high that it essentially means I'll never be able pay it off unless its all at once? I don't have that kind of money, or I wouldn't have even considered using the site in the first place? It hurts my head the more I learn about just how hard I $#*!ed myself, any help at all would be great
Tip for consumers:
Leave the site immediately, my mental health is in disarray
Products used:
A couch
Thank you for your feedback. The interest rate is based on your credit assessment and is different for everyone. You can put extra money towards your balance and save on interest charges. The faster the balance decreases, the less interest you pay and more money you can save. In your MDG account, you can access your monthly statements and see other details about your payments. We are also available for any questions you may have, just call at 1-800-906-0975 x 357.
Have yet to receive my tv and made my first month payment already with the second approaching. Outrageous
I just received part of my order and one of the pillows has mold on it. I will send a picture to MDG and find out how good they really are.
Hello Michael, thank you for your feedback! We are so sorry to hear you are not satisfied with your products and we will make sure to correct this.
Why arent they offering me a delivery date this week by sept 7th like my ordering invoice said. Why is it coming yet another week out from this week and my xbox is coming tmrw?
Thank you for your review. A Customer Service ticket ( 2343741) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I bought a 65" incurved samsung tv, and Playstation 4, paid 350.00 shipping and handling, sameday went To a wrong adress then gave it To transport pelber, the shipping was extremely long, the 3 agents To whom ive spoken, werent very accommodating and one of them even hung up on me, then the delivery man was alone and transported the 65" tv draging it in thesnow and beating it like it was 5 pounds, in the stairs, then threathening me To take it back if i did not sign for eveything ok. All i got from MDG agents is à sorry and a 50$ credit, on a 2000$ bill!
Thank you for your feedback! It’s only through feedback such as yours that we are able to maintain and indeed where necessary, improve upon the service we provide to our customers. We would like to apologize for the experiences you detailed in your review, shipping delay and interactions with staff members as it’s not consistent with our standard of care. Our customer-friendly shipping schedule is calculated on the actual weight of your shipment. For more information regarding Shipping & Handling Rates please refer to our total cost of ownership table: https://secure.mdg.com/PMTDisclosure.aspx
If you have any issues with your TV please give us a call at 1-800-906-0976 x 352 and we'll personally see that you're satisfied. Thank you.
They take forever processing even when you provide everything they need. The shipping method is also horrible!
Thanks for the feedback and we're sorry to hear that you're not satisfied. Please understand that we're an online company and we must take precautions when lending to prospective customers.
However, your satisfaction is our top concern and we're listening carefully to your feedback to make us better and improve our services where needed. Enjoy your purchase and let us know if there is anything else we can help you with.
They collect money from my account I don't even have the product in my hands still waiting for the package about 3 week now
Thanks for the review! We're sorry if we failed your expectations. It takes 3-10 business days to receive the order after the payment is cleared. We've sent you an email with the shipping details and tracking number so that you can track the order. Please let us know if there is anything else we can help you with.
It says no matter what ur credit they will approve u however i was denied so false advertising here will not reccommend this to anyone
Thank you for your feedback. Everyone COULD be approved but credit scores are not the only deciding factor in an application there is other information that goes into the formula/decision-making process. MDG does finance to plenty of clients who don't necessarily have the best credit or zero credit. If you haven't been approved at the moment, you should receive an email stating the reason and we encourage you to try again in 3-6 months.
The TVs i ORDERED on the FIRST WEEK of DECEMBER are NOT DELIVERED YET... its ALREADY DEC. 26... YOUR SERVICE DEPT SUCK PLAIN AND SIMPLE... DEFINETELY NOT RECOMMENDING YOU TO ANYONE... SERIOUSLY!
Thank you for the review! The delivery time frame is 3-10 business days. As per your tracking number, the courier from CEVA logistics already tried to reach out to you but without success. We've sent you an email with shipping details and your tracking number so that you can track the purchase. You just need to schedule the delivery with CEVA; If you need assistance please give us a call at 1-800-906-0976 x 352.
Call me I will tell you if you give a damn. You have not entered my last two years of payments with Credit Bureau. WTF is that?
Thank you for your feedback and we're sorry to hear you're not satisfied. We recently started to report all payments. To follow up, please give us a call at 1-800-906-0976 ext 340 or send us an email at finance@mdg.com.
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
Thank you for your feedback! After the verification process is completed and payment received it takes 7-10 business days to receive the order. Additionally, a member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352.