I have no complaints and can find nothing negative to say. Customer service was great. The item came in a timely fashion. Low affordable payments with the option to pay off sooner. MDG is just awesome
MDG has surpassed my expectations when dealing with financial services, fast, friendly, professional, and if I had questions about products, service representatives had answers in no time. Strongly recommend this company if financing is what you need! Happy shopping -
-Brent Chambers
Will be ordering from them again. Awesome customer service and fast shipping. Packages arrived no damages. Everything was intact exact ordered items. Payment plans to suit my life style and financial situation.
Product order is okay but site says free shipping and we didn't get that in our area? Also made payments on product before it even arrived which took over two weeks to arrive. Overall experience was okay need more CSR that speak better English too!
Thank you for your review. A Customer Service ticket ( 2275679) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
Awesome customer service and surprisingly quick. Although I do have a feeling they are motivated individually by selling the extended warranty as if they make an incentive. Nothing wrong with that, I have actually been in such jobs. But really great overall. Oh and the "minimal amount of words" required to even get through this is a bit pushy. But I give you guys 5 star's, it was completely painless. Thanks again guy's
Thank you for taking the time to leave this review. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us.
I understand Im going to pay more because of past mishaps, but this is definitely far from a cheap option. Not only are the products marked up, but shipping was about $100 and the buying process takes forever
Hello,
Shipping cost is based on several factors such as weight of the item, your location, width and length of the box.
We offer open loans which mean you can pay off the balance at any time, make additional payment or increase your pre authorized payments at any time.
Once the contracts are signed, It felt like they could care less If was a customer or not. STopped answering phone calls, no returned emails. Countless other business issues that raise the question on your ability to deliver as advertised.
Thank you for your feedback! It’s only through feedback such as yours that we are able to maintain and indeed where necessary, improve upon the service we provide to our customers. We would like to apologize for the experiences you detailed in your review, including interactions with staff members as it’s not consistent with our standard of care. Your order is invoiced and we've sent you an email with shipping details. If you have additional concerns please give us a call at 1-800-906-0976 ext 352.
They are easy to speak with, friendly, helpful, and have great products for low weekly or bi-weekly prices. Can't recommend them enough. They ship quickly as well. Only recommendation would be more variety of products, other than that, 5 stars!
Thank you for taking the time to write this review! Your recommendation and satisfaction mean a lot to us. Additionally, we're attending to your needs and looking to update our inventory with new items.
These people are SCAMMERS! Just read a review where the auto bot explained it needed banking information such as username and password. It's either a scam or an extremely careless company. Avoid either way!
Thank you for your comment, Jeremiah. MDG has been in business for decades and has helped millions of happy customers. Being a financing company, we need to verify all your information, including your income. By providing your online banking credentials, you protect your bank account information and confirm your identity. Your information is secured with 256-bit bank-level encryption and we will never be able to see your login credentials. Alternatively, you can provide your bank statement and we will be able to verify your account manually. If you have additional questions or concerns, do not hesitate to give us a call at 1-800-906-0975 x 357.
This transaction could not have been easier! Being a return customer everything was handled online, making MDG's already simple process even easier! Love the phone, it was just as described and fits my needs perfectly. Thank you MDG.
Tried to be an honest and upfront customer and they only made excuses to delay shipping by over a month. Just ridiculous that when you already have my banking information, my first payment and right before you ship you put a hold on my account. If this is how you guys treat new customers I can't imagine how awful the service is with existing ones. Do not shop here. It was easier for me to get a personal loan worth way more than what I was purchasing. It's electronics, it should not be this difficult and annoying to make a purchase. So much of my time wasted I'll never get back
Its hard to judge this company. They give decent prices, however, be prepared to invest in the long run far more money than what the product is worth. For instance I bought a TV from them which retails at $1,000.00 (on sale) I am paying bi-weekly $38.00. It would be cheaper to just pay on a credit card. The shipping also has taken forever (two weeks after 1st payment). This is a good alternative if you cannot get a credit card or just want to avoid it.
Hello,
We offer an open loan, so you can increase payments, make extra payments or pay it in full anytime without penalty.
Our shipping time frame is 5-10 business days after your first payment is received.
I can already tell cancelling isn't going to be an easy process. It's going take at least 4 weeks before my order even ships. I decided I didn't want to wait that long. And so far all I'm getting is the run around. They don't tell you the process until after you've signed everything and given them your information. I'm predicting a long battle ahead of me
We are sorry to hear that your experience with us was not an amazing one, Greg! Please provide us with your person ID number, email address or phone number to marijar@mdg.com, so that we can locate your Account and look into the issue closer. For any further inquiries or assistance, please reach us directly on 1-800-906-0975 ext. 357. We hope that we'll have a change your make your experience a better one.
Good computer for what I am using it for. Price doing financing is crazy though compared to buying it out right about double kind of steep probably will not get from here again! Jesse James wore guns when he robbed people!
Thank you for your review.
Please keep in mind that it is an open loan and you can make extra payments, pay the account off in full, or increase your payment to help decrease the balance so you can pay it off faster. This will also help you to save money on interest at the same time. If you have any questions please call the finance department at 1800-906-0976 extension 340.
Was pretty impressed at first. However I specifically payed extra for 3 day shipping, now it's been 2 weeks and still don't have my TV. Love the Nintendo switch, would of been better both at the same time. I don't understand why you guys use two separate companies to deliver packages it makes no sense.
Thanks for the review! We'd be happy to look into this and provide you with updates about your order delivery. Please send us an email at ivanav@mdg.com including your order ID number so that we can locate the account. For a faster service, you can follow up with our customer care department at 1-800-906-0976 x 352.
No issues not complaints. Currently waiting on my delivery. But thus far the customer service is more than I expected. They call, leave vm and follow up with email. Which is amazing. Very satisfied so far
Thank you so much! We're constantly working on our services in order to provide the best and we're glad to hear that you're satisfied. We're here for you anytime.
MDG has excellent product at convenient payback options. Customer service also upgraded my laptop due to over demand of the device I originally ordered at no extra cost to me. Will absolutely purchase from again
I would highly recommend this company fast to get approved a d payments are affordable great customer service. And I am very happy with are 65 inch TV and ps5 combo we really do enjoy it.we have not had one issue with mdg. Will use them again
Thank you so much for taking the time to share your experience, Brittany! Hearing that we were able to provide you with such a positive experience is the best thing we could hope for. We're here for you anytime.
Very satisfied! Service/staff were excellent. However, inability to verify banking details online (maybe a technical glitch?) was very inconvenient. Product arrived at earliest estimated time and in flawless condition. Would definitely recommend to others.
Since the first time i purchased till right now. You guys always help me out and are attentive to my purchases. I appreciate it a lot only wish you had a selection on video games other than that really great service.
We are truly grateful to you for choosing us as your service provider and giving us the opportunity to grow. None of our achievements would have been possible without you and your support. We're constantly looking to improve our inventory so let us know whenever you're ready for a new order. We would be happy to serve you again.
Overview
MDG has a rating of 3.2 stars from 5,385 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 6th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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