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MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.
This company responds to reviews on average within 4 days
I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service
Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.
MDG promotes time and time again shop now save later. After a recent purchase they refused to honour that commitment. Belligerent agents do nothing to help and take advantage of the fact you have already signed a purchase contract. This company has gone desperately down the toilet in recent years
Until this past week I would have said I was a good customer and would always do business with MDG again, that has all changed. I ordered a few things for Christmas and paid for 2 day shipping however there was a mistake made in the shipping department and they were sent economy instead. MDG said they obviously would be taking the shipping charges off my bill but now they have changed their minds. I made several calls to Fed-ex and arranged delivery myself and by sheer luck got some of my items on time and because of my phone calls and arrangements with fed ex MDG is now saying they will not take the shipping charges off my bill. I do as well have the shipping labels that state they were sent economy and not 2 day delivery! I will not be a returning customer again! I will add a picture of at least 1 of the labels that say they were sent economy
Tip for consumers:
They tell their customers one thing then do another. It’s ok though, my lawyer will be getting the proof of what I’m being charged for as well as the packaging stating they charged me for something that I did not receive
Products used:
These items were Christmas gifts so the ones I got on time were still given
We're sorry to hear that your experience with us was not an amazing one, Jennifer! We strive to provide exceptional service to all of our customers, and we apologize for any inconvenience in this case. Our Customer Care assistant will be in touch with you regarding this matter as we would like to make your experience a better one. For any further concerns, you can reach us directly on 1-800-906-0976 ext. 370.
This is the second time Ive ordered through this company and I will continue to order from here. The products are great and the people are wonderful!
I'm telling you right now do not waste your time with these people. It's been 3 weeks, they're already taking payments from my account and still don't have an answer weather or not I'm getting what I ordered. Hopefully you don't actually need what you buy cause it's a whole process. Email after email. Do everything they ask and still been days since hearing back, funny how that works, soon as they got my banking info the communication pretty much died. So beware of these shady people, get a Walmart card instead.
Tip for consumers:
Beware it’s at least a month long process to deal with Deena p
Products used:
Nothing but tried to get ps5
We apologize for the inconvenience you have experienced with our company. We take these matters seriously and would like to look into this further and provide you with a resolution as soon as possible. Please send me your order details, order ID, email address or phone number at ivanav@mdg.com so we can locate the account. We value your business and want to ensure that you have a positive experience with us.
My sister was buying me a scooter these guy led her on ţtook her money and right before the was about to ship her order the did a security check the lady was mean and rude my sister needs help she is got learning disability so me and my mom help her with her finances my mom was helping her with it and they told her nevermind and hung up on her put my sister in tears im so angry this was the lowest thing u can do to a person who has disability wow mdg i will talk to someone about what we can do about this
Tip for consumers:
Na
Products used:
Na
This place is a scam, they approved me for $2300 even though my credit is poor. I placed the order, they took out my money from my bank account and then cancelled order with no notice or reason. I don't expect to ever see it again... Best I can do I think is worn others unfortunately.
Thank you for your feedback! Your order has been cancelled because of specific reason and our agent will be in touch with you to provide you with more details.
MDG is probably the best company i have ever done business with for any of my electronic needs. I purchased a laptop, an LED TV, and a cell phone. They are not very costly and they work within your budget so you don't pay way over your head for quality stuff. Might i mention that there customer service is outstanding. I purchased a cell phone from MDG, and it ended up failing within the extended service plan time, so they replaced it with no questions asked. Great company!
Tip for consumers:
You can't go wrong with quality electronics appliances, and furniture.
It took four months for my account to be taken care of. It could have been quicker the delay was on my end. MDG called me every week to follow up with me. They never gave up. Eventually my account was set up and my order shipped. No other company would do that. It goes to show MDG is 100 percent about customer satisfaction.
Thank you for your review, we are delighted to hear.
Beautiful experience
As a new MDG customer, I found the experience super.
The customer service is excellent, prompt and courteous service.
Fast shipping and in good condition.
The staff are very friendly with regard to the guests.
I will buy with them again with them any time.
I recommend it for those who have had difficulty in their past with their credits or those who never credit them. Its will help you rebuild or establish your credit again.
Thanks MDG for all this service.
I have been purchasing through them for years, I just got a bed and the rep told me the damage was most likely due to shipping but there is nothing that they can do about it because it was not noticed within 30 days...who is looking a bed all day? Wont be ordering from them anymore
We are sorry to hear that your experience with us was not an amazing one, Brianna! We strive to provide the best possible experience to our customers and apologize for the inconvenience regarding this matter! There are strict procedures defined in our General Terms of Use https://secure.mdg.com/content/?type=terms& For any further concerns, you can contact our Customer Care Team directly on 1-800-906-0975 ext. 357.
I'm a zip pay user was going to give this company a shot yes prices are high but that was expected payment plans and all. After reading these reviews good and bad it really sounds shady good reviews not giving it justice at all and the bad ones seems more predictable. I'm glad I read before purchasing now to just figure out how to cancel this account. Anybody looking for financing use zip pay app it's the better option no interest and you actually know where your stuff is coming.
Products used:
None
We are sorry to hear about your impressions about our business, Jeremy! When you are dealing with millions of customers during 30 years of business, there will be a lot of different experiences. We take negative and positive reviews very seriously as they help us know where we need to improve our service. For any further assistance or concerns, please reach us directly on 1-800-906-0975 ext. 357. We are looking forward to hear from you.
Will be ordering from them again. Awesome customer service and fast shipping. Packages arrived no damages. Everything was intact exact ordered items. Payment plans to suit my life style and financial situation.
Thank you! We appreciate your feedback.
I've now dealt with MDG for a personal loan as well as product financing and can say that their services are top notch. Processing your first application with them can be daunting but is well worth it and they have amazing friendly and helpful support. Processing the second and third times was extremely quick once your account is setup. I would definitely recommend MDG to anyone who wants to improve their credit or purchase an item on payments. You do pay a premium for the products but if you have credit issues or cant afford to buy item outright, MDG has excellent services to help you. The cash loan came in super handy during an emergency, which is a newer service they now offer as well. Overall, 5 stars, MDG's services and support has vastly improved since last dealing with them 10 years ago
Products used:
Cash loan financing
DJI Mini 3 Drone
Meta Quest VR set
We always enjoy hearing what our customers have to say, Dan! We’re glad we could be of service and appreciate the kind words. Thank you for being a loyal customer, we are looking forward to work with you for many years to come.
Besides a little language barrier quick and easy. Supper excited to get my item. As promised first payment then shipped. Tv to arrive soon. Love how they schedule the delivery to make sure you are home
Thank you so much for taking the time to share your experience. We're delighted to hear that you're satisfied. We're here for you anytime.
Started off excellent. But after paying the deposit, took 6 days to verify that my payment cleared, even though I had linked my bank for them. I was told my items would ship on Wednesday... 2 days later account now shows order is processing again. If you're ordering as a gift as I did, plan FAR in advance.
Thank you for your feedback! We're sorry if the time to process your order left you with a negative experience but as we're an online company only we must take precautions when lending to prospective customers as is different from financing in person. It takes 7-10 business days to receive the order from when you've completed the verification steps and we've received your 1st payment. We hope you'll enjoy your order and if you have any concerns feel free to reach out to the company. We're here for you anytime.
Good computer for what I am using it for. Price doing financing is crazy though compared to buying it out right about double kind of steep probably will not get from here again! Jesse James wore guns when he robbed people!
Thank you for your review.
Please keep in mind that it is an open loan and you can make extra payments, pay the account off in full, or increase your payment to help decrease the balance so you can pay it off faster. This will also help you to save money on interest at the same time. If you have any questions please call the finance department at 1800-906-0976 extension 340.
These people are SCAMMERS! Just read a review where the auto bot explained it needed banking information such as username and password. It's either a scam or an extremely careless company. Avoid either way!
Thank you for your comment, Jeremiah. MDG has been in business for decades and has helped millions of happy customers. Being a financing company, we need to verify all your information, including your income. By providing your online banking credentials, you protect your bank account information and confirm your identity. Your information is secured with 256-bit bank-level encryption and we will never be able to see your login credentials. Alternatively, you can provide your bank statement and we will be able to verify your account manually. If you have additional questions or concerns, do not hesitate to give us a call at 1-800-906-0975 x 357.
They are easy to speak with, friendly, helpful, and have great products for low weekly or bi-weekly prices. Can't recommend them enough. They ship quickly as well. Only recommendation would be more variety of products, other than that, 5 stars!
Thank you for taking the time to write this review! Your recommendation and satisfaction mean a lot to us. Additionally, we're attending to your needs and looking to update our inventory with new items.
Since the first time i purchased till right now. You guys always help me out and are attentive to my purchases. I appreciate it a lot only wish you had a selection on video games other than that really great service.
We are truly grateful to you for choosing us as your service provider and giving us the opportunity to grow. None of our achievements would have been possible without you and your support. We're constantly looking to improve our inventory so let us know whenever you're ready for a new order. We would be happy to serve you again.
MDG has surpassed my expectations when dealing with financial services, fast, friendly, professional, and if I had questions about products, service representatives had answers in no time. Strongly recommend this company if financing is what you need! Happy shopping -
-Brent Chambers
MDG has excellent product at convenient payback options. Customer service also upgraded my laptop due to over demand of the device I originally ordered at no extra cost to me. Will absolutely purchase from again
Really kind people to deal with. Quick answers and approval process. Equipment delivered faster than promised.
I am amazed and will buy here again!
The follow-ups throughout were fantastic.
Happy customer.
I have no complaints and can find nothing negative to say. Customer service was great. The item came in a timely fashion. Low affordable payments with the option to pay off sooner. MDG is just awesome
Currently paying for two Microsoft Surface Pros via MDG. Excellent service. Fast shipping. Support for any issues. All around very satisfied. Definitely going to purchase something else from them in the future.
Once the contracts are signed, It felt like they could care less If was a customer or not. STopped answering phone calls, no returned emails. Countless other business issues that raise the question on your ability to deliver as advertised.
Thank you for your feedback! It’s only through feedback such as yours that we are able to maintain and indeed where necessary, improve upon the service we provide to our customers. We would like to apologize for the experiences you detailed in your review, including interactions with staff members as it’s not consistent with our standard of care. Your order is invoiced and we've sent you an email with shipping details. If you have additional concerns please give us a call at 1-800-906-0976 ext 352.
I understand Im going to pay more because of past mishaps, but this is definitely far from a cheap option. Not only are the products marked up, but shipping was about $100 and the buying process takes forever
Hello,
Shipping cost is based on several factors such as weight of the item, your location, width and length of the box.
We offer open loans which mean you can pay off the balance at any time, make additional payment or increase your pre authorized payments at any time.
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
We're sorry to hear that you had a poor experience with our Customer Care Team, Glen! We strive to provide exceptional service to all of our customers, and we're disappointed that we fell short in your case. Your feedback is much appreciated and will help us improve. We would like to assist you regarding this matter, please reach us directly on 1-800-906-0976 ext. 370.