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    MDG

MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

See critical reviews

Reviews (5,388)

Rating

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Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user daniell394
Canada
1 review
0 helpful votes
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August 16th, 2018
Verified purchase

Experience was good wasnt pleased with how they do there price match when they say authorized dealer and only list a couple stores but go on the manufacturer website and none of them are listed as a dealer and the one that is sells the product cheaper but wont do anything about that. Wasnt happy about that at all

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review, we appreciate the feedback.

You can read all the terms and conditions for price match on our website.
https://secure.mdg.ca/content/?type=pricematch

Thumbnail of user leticiab19
California
1 review
0 helpful votes
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December 16th, 2019
Verified purchase

I had to take 3 days off cause i was told my 5 packages were going to be delivered. When i finally received my packages instead 5 items there was only 4 items. I now have PlayStation controllers with no game console. It's unfortunate that my kids are only getting half there gift on time. I spent over $200 in shipping and they wouldn't even give me a discount on shipping. What happened to companies that care about there customers

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the feedback! We've located the account and looks like a hold for pickup is requested. Please reach out to UPS to schedule the delivery. For shipping costs, our customer-friendly shipping schedule is calculated on the actual weight of your shipment. Please visit https://secure.mdg.com/PMTDisclosure.aspx for more information.

Thumbnail of user tammyb77
Canada
1 review
0 helpful votes
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April 7th, 2017

I have been using MDG for a few years now. I have always found their agents very friendly. If a problem arosed they took care of it right over the phone and corrected any errors or misunderstanding of any part of your contract with them. I will keep buying products from MDG. Today I received my order and I was glad it came within the 3-10 business days.

Thumbnail of user jessicaw406
Canada
1 review
0 helpful votes
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May 16th, 2019
Verified purchase

I love my bed/bedframe and the two free pillows. However, the UPS shipping method was extremely off putting. The employee delivering refused to come to my home, and because i was at work, my parents had to go to town to meet him in order to pick up my bed, where he continued to be extremely rude, and rough not only on my purchases, but on my parents vehicle. To the point that we were worried about damages. I don't think ill order from MDG again just because id rather not deal with another UPS worker delivery. Unless you change your method of delivery.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback. We're sorry if this left you with a negative experience. If your order is damaged during the transport please give us a call at 1-800-906-0976 ext 352.
Additionally, we’re attending to your needs and listening carefully to your feedback and providing the best service, to grow and improve. We will try to improve our delivery services.

Thumbnail of user aliciar91
California
1 review
0 helpful votes
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July 15th, 2019
Verified purchase

The staff is always friendly and easy to talk to. Always try there best to answer my questions. I don't have any complaints making a purchase from here has been very easy and payments are very affordable as well I am very happy that I was able to buy something on MDG and can't wait to receive my order.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much! We’re attending to your needs. We’re listening carefully to your feedback and providing the best service, to grow and improve.

Thumbnail of user janad15
Illinois
1 review
0 helpful votes
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July 8th, 2019
Verified purchase

I've had nothing less than perfect 5 star products & service from here. They automatically take their payments on the agreed on dates, and I don't even notice. Everything is simple and painless. We made a 2nd purchase recently with 0 issue. The couple times i had to speak on the phone they were amazingly pleasant and eager to help. I have not a bad word to say.

Thumbnail of user nikolak12
Nikola K. – MDG Rep

Hey Jana, we strive to make the process as simple as possible to our customers and provide a seamless shopping experience. We appreciate having you as our customers and we're looking forward to doing business with you in the future.

Thumbnail of user joa140
Canada
1 review
0 helpful votes
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September 12th, 2018
Verified purchase

I was a little unsure at first if this was real. It seemed to good to be true. I currently use another place for a rent to own but they did not have gaming laptops. I was shocked at the deals and prices. The process was very straight forward and the customer services was great. The product it self is prefect. And was delivered very fast. My son is going to be super happy for Christmas

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your feedback, we are happy to hear you had a great experience.

Thumbnail of user rogerm132
Canada
1 review
0 helpful votes
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April 27th, 2018
Verified purchase

Like to see better understanding between MDG and UPS for delivery. Got 3 emails from UPS on delivery dates and never showed up stayed at home them 4 days. To day makes the 4th day still waiting. Very disappointing on their part.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review!

Thumbnail of user brandonr48
Canada
1 review
0 helpful votes
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May 1st, 2017

I made the choice to buy in mdg then in the same day, the representativ called me to start the different step to go through. After completing all the stuff, i received my tv only 5 days after. Very easy to do and fast service. That one of the best way to shop directly from your house. The description of the items was exactly what i get so for the people who wants to buy there, just go ahead, thats simply a AAA++++ experience!

Thumbnail of user ralphb58
Pennsylvania
1 review
0 helpful votes
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April 19th, 2017

The whole process was easy. They are have great customer service. They answered all my questions. I even like the fact that I never have to worry about having any late payments. I would encourage everyone to use this company.

Thumbnail of user jaym403
California
1 review
0 helpful votes
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January 13th, 2020
Verified purchase

I had not heard anything after verifying my order. When I called to inquire on the shipping, 10 days later, I was told that he didn't know anything and he'd have the the verification department call me. They never did. My order is now in the shipping process thankfully

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the feedback! We deeply apologize for the shipping delay. Unfortunately, we had a backorder and the product was out of stock. We’re working to improve our inventory management to prevent issues like this from happening again. As per the tracking number, the order will be delivered tomorrow, 1/14/2020. If you have any additional concerns please give us a call at 1-800-906-0976 x 352.

Thumbnail of user melb88
Canada
1 review
0 helpful votes
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April 25th, 2019
Verified purchase

I have still not received my product (TV) as of todays date plus my bank account is being deducted for the payments yet I haven't signed for any deliver of the product... can someone help me out with this situation?

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review. An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352

Thumbnail of user lisah734
Canada
1 review
0 helpful votes
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April 24th, 2019
Verified purchase

It was a very good experience. Especially when I needed to change my order and payment.

No pressure sales tactic and very friendly and helpful. Though I would have like to be asked about the extra warranty on the electronics

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback, we hope everything continues to run smoothly for you.

Thumbnail of user kevink368
Canada
1 review
4 helpful votes
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May 13th, 2019
Verified purchase

I purchased an item from MDG. Best all around product and service I have experienced in my life, honest, friendly, no nonsense, want you to be satisfied staff. Cant wait to see another opportunity, to purchase another item I will need that they have on display. Thank you MDG!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

Thumbnail of user natalief55
Canada
1 review
0 helpful votes
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May 7th, 2019
Verified purchase

The tv arrived in great time and the price is better than anywhere else. All of this plus i am building credit to help me. Special thank you to aleksander and tamara for their guidance through this process. Thank you!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Thumbnail of user hankj19
Georgia
1 review
7 helpful votes
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December 20th, 2017

I ordered a tv the first payment was taken out of my account the 4th of the month it is now the 20th still have not received have made about 10 calls to mdg and ceva trucking nobody can tell me when it will be here

Thumbnail of user annedream
Marija R. – MDG Rep

Hello,

Please respond to the private message as we cannot discuss personal information on a public forum and one of our agents will be happy to assist you.

Thumbnail of user kimberlyh286
Oklahoma
1 review
7 helpful votes
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July 31st, 2019

So far they have been fair about how much products. And it's not that expensive for payments. I just wish they have more stuff to order like kitchen table sets, dj equipment, and more bedroom furniture and living room furniture.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you! We are happy that we've left a good impression on our side because your satisfaction is our number one concern. We're attending to your needs and looking to update our inventory!
Please keep checking back our site, and let us know what we can do for you in the forthcoming years.

Thumbnail of user damionc7
Canada
1 review
0 helpful votes
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May 24th, 2017

So far the products are good. The customer service was also helpful and patient. Didn't really know what to expect, but it has been good so far, and I probably will use them again. I really like how i can pay everything off in one shot if I want.

Thumbnail of user haroldk43
Canada
1 review
0 helpful votes
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June 14th, 2018
Verified purchase

When you say up to 3200 in credit you should state including taxes and delivery fees. I have been affected by this before and as a former customer I was baffled to see another credit inquiry on my credit monitor

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review! We normally do a soft check for a new order.

For any questions or concerns, you can also contact our customer service team at 1-800-906-0976 ext 352.

Thumbnail of user lisam2579
Oregon
2 reviews
0 helpful votes
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July 14th, 2023

I noticed i had a fee charged even after i was done paying off my items. Was told that if i tried to dispute it i would have my entire account terminated. It makes no sense to have a club fee for nothing. I would like my 8.95 back. I told them I'm making a Better business complaint and alexander didn't care. I would think that after i have paid $17.95 bi weekly for over 2 and a half years. My debt has been taken care of for a Nintendo switch.
They are good if you really cant afford the item but be ready to pay triple what the item is worth and then continue to pay a fee for absolutely nothing.

Thumbnail of user annedream
Marija R. – MDG Rep

Thank you for your feedback, Lisa! The monthly fee for the optional MDG Purchase Benefits Club is $8.95, after the 90 days free trial ends. What happens is, that when the Account is paid for in full the monthly charge for MDG Purchase Benefits Club Subscription is still applied, therefore a balance/payment is still processed until a new order is invoiced and then the monthly charges are transferred to the new order, or until the Club Subscription is cancelled. The Club Subscription can be cancelled at any time. For any other concerns or inquiries, please reach us directly on 1-800-906-0975 ext. 340.

Thumbnail of user patriceh4
Kansas
1 review
0 helpful votes
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May 4th, 2017

I had been looking to purchase bedroom furnishings but was never approved... heard about MDG thru Facebook... so i took a chance applied and was approved for $1000. 00... with that amount of approval i order a bedroom set after verification of my bank account... i received my set within a week... 6 months later i had available credit and ordered a laptop with no problem... great customer service... i am one very happy customer... as of today 5/4/17 i have more available credit and order a home system and wireless Bluetooth speaker... my payments come out of my account monthly and with this company my credit is getting so much better... i have been referring family and friends to MDG to apply and purchase items without so much hassle... I LOVE MDG

Thumbnail of user jenniferr184
Washington
1 review
0 helpful votes
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April 26th, 2017

We bought a home computer with monitor and LOVE the product we received! The shopping experience was easy and stress free and setting up your payments so you don't have to worry about sending in monthly has been great. We had an issue with our bankcard and with just a phone call our issue was resolved and a new form of payment was accepted. The customer service is top notch.
We will definitely buy from MDG again!

Thumbnail of user jonathanl54
Canada
1 review
0 helpful votes
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April 23rd, 2017

Mdg is the. I when to the email address. I got approve I 10 second, they give me $1700 just like that. I order a Microsoft pro 3 and got 2 week later from ups to my door. Thank mag to give the chance I was waiting for. U guys need to try this

Thumbnail of user troyc131
New Jersey
1 review
12 helpful votes
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January 22nd, 2020
Verified purchase

Customer care was great, easy to call and speak with and they explained everything that was going to happen and when. Getting approved was a few clicks, and I was off shopping. Very painless and I saved about $600.00 rather than buying up the street. I would recommend this site to all my friends.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Thumbnail of user drdwaynep
Michigan
1 review
0 helpful votes
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September 16th, 2019
Verified purchase

Being a mental health professional where everything is magnified. I see many glares in the way people conduct themselves. This includes in the business world. MGD, and their customer service team, aim to satisfy their customer needs. I would highly recommend MDG. Not only do they have great customer service, the product line is top notch.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Hearing that you had a wonderful experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing us! We look forward to serving you for many years to come!

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MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

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Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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