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MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

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Reviews (5,388)

Rating

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Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user lesliem233
Vermont
1 review
0 helpful votes
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October 1st, 2019
Verified purchase

It's hard to tell, we just started doing business. But so far, so good. They seem to be on top of their game, but like I said before, still early. Hoping that their attention so far is a good sign for the future.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for giving us a shot! Your satisfaction is our top priority and we promise to stay reliable.

Thumbnail of user jaimieh24
Canada
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

So, as you make a payment on your orders, your MDG credit limit goes up. 3 months ago my credit limit was $2000. Last month I checked on my limit and it dropped $800 and no one will give me an answer. I am now done paying off an order and the plan was to order a tv/game console package but nope...they screwed me on my limit.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Hi Jaimie, Thank you for your feedback. Your original pre-qualified amount was $1900. As a returning customer with multiple orders, we appreciate your loyalty. On-time payments can increase your credit limit with MDG, however, as of January, you had $1350 available, which you used to buy a PlayStation 5. Therefore, your current limit is accurate. If you have any questions, please call us and we'll provide more information.

Thumbnail of user nicoleb145
Canada
1 review
0 helpful votes
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April 25th, 2017

They got back to me at a reasonable time frame to sort out my plan and shipment and where very friendly and helpful. I would definitely buy again from them and recommend to others. My laptop came fast and works beautifully!

Nicole Broad

Thumbnail of user ariela42
New Jersey
2 reviews
1 helpful vote
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November 25th, 2019
Verified purchase

I was super skeptical about this company at the beginning but slowly go through the process and start noticing how thorough they are with their process and had a representative keeping me up to date the whole time which made the process much more comforting. The only thing i wish they were a little quicker on is their verification process. Even with the expedited process it still took about a week just to finish the approval and agreement to financing the laptop and THEN the product was going to be prepared to ship out. Shipping was simple and even though they mention 3 to 10 business days my laptop came in 3 days so it was pretty fast shipment. Overall pretty good experience.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for the review and we're sorry if the shipping process left you with a negative experience. We're attending to your needs and listening carefully to your feedback to make us even better. We hope you'll enjoy your new laptop and please let us know if there is anything else we can help you with.

Thumbnail of user richardf92
New York
1 review
0 helpful votes
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April 6th, 2017

If you are looking for other options to buy laptops then this is your store. I purchase a laptop a few years back and the application process was easy and if you have less than stellar credit this is a good way to improve on your credit score. MDG shows you all the charges before you finalize your order, and if you have any questions you can call and get a answer right away.

Thumbnail of user kimc668
Arizona
1 review
0 helpful votes
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December 30th, 2019
Verified purchase

The product I ordered arrived a few days early, and that was a welcome surprise. The customer service reps are all very nice and efficient. I will buy from here again. The product itself is just as advertised and we are very happy with it. The price seemed a little expensive at first, but really isn't once I saw all of the accessories that came with it.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Wow, Kim! Thank you so much for taking the time to share a word about us. Your satisfaction means a lot to us. We hope to serve you for many years to come.

Thumbnail of user charlesm579
New Mexico
1 review
0 helpful votes
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May 6th, 2019
Verified purchase

MDG is an amazing company that takes care of their customers and goes above and beyond for them. We love the products and they arrived very quickly. We will not go anywhere else for our next products. Thank you very much MDG, you guys are awesome!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

Thumbnail of user harleyk21
Canada
1 review
0 helpful votes
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April 15th, 2019
Verified purchase

The process was fairly seamless. Agents tended to look over some documents submitted and requested them again but before I submitted realized they were submitted. Once order was finalized it took a week to receive my order that was the fastest process. Took about 2 weeks to process everything before finally being submitted to shipment. Overall a good experience. I was weary after reading reviews but my experience was seamless. I hope this helps.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you very much for your review. We work really hard to offer the best services in the best possible environment. Please let us know what we can do for you in the future.

Thumbnail of user tamaras39
Arizona
1 review
0 helpful votes
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April 19th, 2017

I bought a 55" tv with a free 32" for purchasing. Which is a great great deal to me! In joining and verifying my information and starting an account. I was pleased to see that Customer Service was very helpful because they are nice not just because they wanted a new account. It felt genuine. And they wanted to help me attain the product I was looking for.
I will definitely purchase again as soon as I pay off my first purchase. I don't like purchasing too much at a time although they already gave me an increase in my credit with the company for on time payments.

Service
Value
Shipping
Quality
Thumbnail of user ginod13
South Dakota
1 review
1 helpful vote
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September 24th, 2019
Verified purchase

You can hardly understand the people you talk to. They are 100% outstanding at getting your initial payment then they suddenly play cat and mouse with you, transferring you from one department to the next. They didn't ship my order when promised. My order wasn't delivered when promised. It's floating around somewhere on a truck that no one knows where at. The tracking number takes you to a site that doesn't give any info, just a bunch of codes and dates. When I called to see what was going on they just said it was in Chicago and they didn't know when it would be delivered. They absolutely had no idea and didn't even apologize for the lack of professionalism. It's been almost 2 weeks and my next payment is due but I haven't received my order. I'm almost certain that I'll be delivered a damaged TV if it even comes. Don't fall for their lies!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review! We deeply apologize for the shipping delay. An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today.

Thumbnail of user tinab129
Canada
1 review
1 helpful vote
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May 17th, 2017

I have two TV`S and a tablet through MDG. It`s easy to reorder, everything is great and the prices are good! I will definitely continue to shop there for my electronic needs (Although I am pretty set now)

Thumbnail of user tammyc747
Canada
2 reviews
2 helpful votes
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March 14th, 2022

I had move to Lethbridge 3 months ago. My laptop blow up and I was going to order one from them, Will follow all their steps and when I when to verify who I was found out someone I don't know didn't pay for his items. So they told me until I pay for his stuff they will not send me my order. Like how rude and nice way to scam someone. I have reported them for this scam. Please be careful and find a company that will take care of you

Service
Value
Shipping
Returns
Quality
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback, Tammy! Please send us your order ID number at ivanav@mdg.com so that we can locate the account and learn more about your experience. Looking forward to hearing from you soon.

Thumbnail of user ethanv122
Canada
1 review
1 helpful vote
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March 20th, 2023

I ordered online the next day ps5 was on sale so I got that instead I told one person I was not interested may I ask why 35 times they still keep calling I literally had to block my number from them and they still won't leave me alone. I didn't sign anything at all. U do realise this is illegal to do u only call 3 or 4 times max not 35 times.

Thumbnail of user annedream
Marija R. – MDG Rep

We are sorry to hear that your experience with us was not an amazing one, Ethan! We take negative and positive reviews very seriously as they help us know where we need to improve our service. By submitted the application with MDG and consenting to MDG's Privacy Policy, you agree that MDG will contact you through phone number/s provided and send you communications via electronic means. On the other side, you can always choose to opt-out from receiving such communications at anytime.

Thumbnail of user pennyr66
Georgia
1 review
0 helpful votes
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December 9th, 2019
Verified purchase

I love their process and their customer service. The only reason I didnt give 5 stars was because of the shipping. I must say that the shipping times were relatively quick it is the way it was shipped that I have the issue with. I am giving these items as Christmas gifts and they couldnt even put them into a box. Fro example I purchased the Xbox one X bundle and they just stuck a label on the controller and shipped it... my son was home when the package arrived and now knows what hes getting. Very upset and disappointed in the lack of care for my items... next test is to see if it still works properly.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for giving us a chance! Your satisfaction is our main concern and we are sorry if the way the items were delivered ruins the surprise. We are always open to your comments and will use them to improve our services.
In addition, we hope your son will like this gift. Please let us know if there is anything else we can do to help you.

Thumbnail of user hanir1
Canada
1 review
0 helpful votes
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October 1st, 2018
Verified purchase

Help to make ones experience fast snd effective. Very supportive and friendly...
Have loads of useful products and agents do a good effort to help customers choose as well as answer any questions no matter how many.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

Thumbnail of user joshm489
Canada
1 review
1 helpful vote
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May 25th, 2020
Verified purchase

Well let me say I'm a little bit disappointed in this site! I do not know if its cause of my credit score or whatever! But I have made my six payments and still have not got my ps4 and my air fryer! I was told this past Wednesday that it has been shipped out and will be at my place no longer then five business days! I get in a way that its up to who ever the shipping company is. None of them have called me. I have heard of other people I know that have used this site, and they either get their stuff less then two weeks. So why am I any different? I have never used this site before. I was told great things about Mdg. So please call me and email me please as soon as u can please! Sorry if I am being too harsh! Hope to hear back from u guys really soon.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

We apologize for your negative experience. At MDG we are committed to providing the best service. It’s unfortunate that there was a miscommunication and you were unhappy after the order was processed. We value our customers and truly appreciate the time you took to share your experience and bring this to our attention. Please email us at ivanaV@mdg.com at your earliest convenience and include your order ID number so that we can locate the account and fully understand your grievances. Again, thank you for taking the time to write this review. We look forward to hearing from you.

Thumbnail of user nathalied2
Canada
2 reviews
0 helpful votes
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April 21st, 2017

I love me new bedroom set perfect color perfect fit, so much storage space! Affordable payments and very happy with this set, everything went off without any issues except on delivery day, had a part that was broken but no issues at all calling MDG and they fix the problem right away! Love my new bedroom set just love it love it!

Thumbnail of user rosealieh
Canada
1 review
1 helpful vote
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April 16th, 2019
Verified purchase

I had nothing but trouble with my sales guy. He never called back, never replied to emails. It got the point I called and asked specifically to talk to someone else because he certainly wasn't doing his job. I then receive my product after calling back several times as no one contacted me about delivery or anything and I receive the product and it's not even close to what you show on your website. The furniture is so stiff, you sit straight up. It barely allows you to sit your butt on it. It's that narrow. Certainly false pictures online. I certainly won't be recommending to anyone to purchase from MDG.

Thumbnail of user ericag53
New York
1 review
0 helpful votes
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April 11th, 2018
Verified purchase

I received my Xbox One S via UPS. Just waiting on arrival of TV tomorrow. That's when we'll know exactly how I feel overall. Pleased with timeliness of arrival of my Xbox. Process was a lil tedious though. Can't wait to get this 4k experience.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you!

Thumbnail of user yetie.mh
Wisconsin
1 review
0 helpful votes
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June 4th, 2023

While I haven't had a problem with them other than having a bunch of ads ons sneakily added to my last order but they made that right quickly. My main issue is the selection of what they sell has really tanked over the last couple years. They really need to do something about beefing up their product selection.

Service
Value
Shipping
Returns
Quality
Thumbnail of user annedream
Marija R. – MDG Rep

Thank you for your feedback, Mason! We strive to offer a wide variety of products, but sometimes we may fall short. We appreciate your feedback and will take it into consideration as we make improvements to our inventory. We are looking forward to hear from you again.

Thumbnail of user lfhusa
Florida
2 reviews
1 helpful vote
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July 26th, 2023

They gave me a time frame for a product to be delivered they charged me $150 for that delivery then they didn't honor their delivery that they'd inform me I requested a supervisor to contact me none have a requested the president of the company contact me he hasn't bothered if you plan on having customer service with them don't.

Service
Value
Shipping
Quality
Thumbnail of user annedream
Marija R. – MDG Rep

We're sorry to hear that you've had a bad experience with the delivery service, Lee! The item belongs to our partner Best Buy, and they organize the delivery as well, after the order is invoiced on MDG's side. Your feedback is appreciated as it help us improve the overall service. We hope to have a chance to make your experience a better one.

Thumbnail of user jonathanw89
Canada
1 review
0 helpful votes
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April 15th, 2017

My sales rep was amazing! She went above and beyond, answered all of my questions promptly. My product was shipped and received fast, no damage and was immediately ready to use! I would definitely consider buying from MDG in the future and would recommend them to friends and family as well!

Thumbnail of user laurak238
Canada
1 review
0 helpful votes
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September 2nd, 2018
Verified purchase

I will pay off my bill and will not order again after my last experience waiting for a queen mattress which never arrived. No one called to explain why I didn't receive it. I had to make three calls to find out. And missed two days of working waiting for it.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket ( 2291593) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user markm486
Canada
1 review
0 helpful votes
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April 11th, 2018
Verified purchase

Very pleased with my tv and game console. Ive told all my co workers about mdg and my awesome experience with their staff. Shipping was really fast and the whole process fantastic from beginning to end

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review!

Thumbnail of user lisaa166
Canada
1 review
0 helpful votes
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May 10th, 2017

I would like to say the fast, polite and friendly customer service from the reps make all the difference to your valuable customers like myself.The low payments that are given are very helpful. Thank you LA

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MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

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Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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