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MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

See critical reviews

Reviews (5,388)

Rating

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Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user dawng130
Virginia
1 review
0 helpful votes
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June 9th, 2019
Verified purchase

From the sales rep to the delivery everyone was so nice and helpful. I love my new television and bed and so happy I am able to make payments. What a great company to work with. All I can say is thank you. I would highly recommend MDG.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for giving us a shot, and even more for leaving us this review. Your satisfaction is our number one concern and we promise to stay reliable. We're here for you anytime.

Thumbnail of user jenniferl55
Canada
1 review
3 helpful votes
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July 14th, 2014

As somebody who doesn't have excellent credit MDG made it possible for me to purchase a new laptop and a new diningroom set for my family. I haven't had any problems at all. MDG is a very reliable company. I would recommend it to anyone in my situation.

Thumbnail of user ashrafn2
Canada
1 review
0 helpful votes
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July 11th, 2019
Verified purchase

I was expecting the delivery of my orders last week now no one knows where is the shipment even the tracking number does not help I phoned ups and until now they received nothing from mdg I am about to make the payments and nothing received so far

Thumbnail of user kellit16
North Carolina
1 review
2 helpful votes
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September 4th, 2019

I've been waiting since April for what I've ordered. I've finished the entire process and taken the money from me and they just have not shipped it. I've sent a total of 7 emails and Everytime I call I get transfered and on hold for way too long.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review. An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of the MDG’S team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0975 ext. 357

Thumbnail of user lb92
Canada
1 review
0 helpful votes
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April 13th, 2017

Would give it a better score if departments would actually talk to each other, it would have avoided confusion with my order. I spoke to three different people, two that made me feel confident about my choice to go with MDG and one that was abrasive and would care less about your business.

Thumbnail of user sallyb70
Virginia
1 review
0 helpful votes
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April 10th, 2017

I have not a problem with the financial part of my transaction, but when it came to servicing my sofa that ripped, I got the run around and then ignored. I had the sofa only 4-5 months before it ripped at seam but I didn't get no help fixing issue. I gave up

Thumbnail of user chinal4
Georgia
1 review
0 helpful votes
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June 21st, 2021

Received a credit of 1900$ pre-qualification. I have an account specified for bills. He wanted another account. I assured him it would be paid on time and because I have already given access to this one I didn't want to give access to another. What should matter is me paying my bills on time not which one my checks go too. Seems scammish. Never had an issue before, this is a sign to jus forget the interest and just buy it in full.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the review, China! MDG has been in business for decades and has helped millions of happy clients. You are required to use your primary account so that your income can be verified and we can set up a payment plan. Please understand that we are an online company and must take precautions when lending to potential customers.

Thumbnail of user deannac23
Pennsylvania
1 review
6 helpful votes
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October 20th, 2016

My LG tv arrived with the picture all screwed up... horizontal and vertical lines, as well as a Starburst pattern, upon powering up for the first time. They take NO responsibility for sending me damaged goods... tell me I have to call LG. They were the ones who sent me a damaged product!

Thumbnail of user michelet85
Florida
1 review
8 helpful votes
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March 13th, 2019

After my divorce and my ex destroying my credit, I never thought I'd be approved for anything. I want to thank MDG for proving me wrong. The whole application process was very easy and fast. I was approved instantly! Peter Filipovic was assigned as my representative. He has been very helpful and answered all of my questions quickly and efficiently. I am happy to say that I am awaiting my first order and cannot wait! Thanks again, you guys are great!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you very much for your review. We work really hard to offer the best services in the best possible environment. Please let us know what we can do for you in the future!

Thumbnail of user taram125
Canada
1 review
0 helpful votes
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June 17th, 2018
Verified purchase

Reasonable experience, easy enough to order. Lacking communication strength on the companies part. Generic emails sent out claiming they have attempted to contact me multiple times. This was not the case. At the end of the day the process is easy enough if your willing to do the majority of the leg work.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review.

Ups does not call prior to delivery.

Thumbnail of user francish58
New York
1 review
14 helpful votes
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January 20th, 2020
Verified purchase

Mr. Ed Santic is one of the most helpful and attentive sales representative I've ever encountered. He stood by and helped me overcome hurdle after hurdle to get all of my ducks in a row and get this off the ground. The kids absolutely love the products, which are of very good quality.
My thanks again to Ed Santic <*******@mdg.com>, without whom I would have abandoned this purchase all together.

Service
Value
Shipping
Quality
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for your kind words. Your loyalty as a customer is greatly appreciated. You’re right, Ed is always going above and beyond. We’ll be sure to share your compliments with him!

Thumbnail of user josev126
Pennsylvania
1 review
0 helpful votes
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May 3rd, 2019
Verified purchase

Great review give a 5 star on point very professional cant complain about it I will say one thing it would be great if they will have a ceva company near by so people could see how could the company is. The only thing I could say is it would of been nice if there was more worker to delivered the TV because there was only one person working and is very sad how he had to do it on his own but yea more workers and a near by ceva company

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review and for bringing this to our attention, we’re listening carefully to your feedback and providing the best service, to grow and improve.

Thumbnail of user cjayw
New Jersey
1 review
0 helpful votes
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April 9th, 2017

I am currently going to school online and the laptop that I had for a little over four years finally went on me. I had heard about MDG before and had decided to try it out. Jasmin, the gentleman who was working with me to get my laptop to me was even patient with me when I had moved and had to have the merchandise shipped to a different address. I ordered this back in September and it is now April. It is still running great and once I have this paid off am looking forward to purchasing another item from them. Maybe the television/XBox combo. I would DEFINITELY recommend these guys to anyone who does not want to pay outrageous amounts of money at rent to own companies. Just my thoughts.

Thumbnail of user joseb136
Canada
1 review
0 helpful votes
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July 24th, 2018
Verified purchase

I had a great customer experience. No complaints, I would highly recommend them. I spoke to several people about my order cause I was excited on getting my order. Consistent high level service from every single one of them.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. We appreciate it.

Thumbnail of user ashleyk68
Canada
1 review
0 helpful votes
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April 21st, 2017

I order my couch and dining room table from MDG and am very happy. My items came quickly and were easy to assemble. Customer service has always been knowledgeable and helpful. I would 100% order again in the future.

Thumbnail of user miichaelw
New York
1 review
0 helpful votes
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April 13th, 2017

I've been a customer since 6-9-2014 who is always seeking a great company, with awesome deals. With MDG their products are great and customer service. They have met all my expectations with service. I plan on buying again for awesome array of quality products soon.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rodm84
Missouri
1 review
0 helpful votes
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November 19th, 2019
Verified purchase

Overall good experience. Although i spent 200 more on the product through these people and because $1000 purchase wasn't enough. I had to pay 200 for shipping that took 5 days standard ground shipping that is...

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review! MDG follows pricing set out by manufacturers as well as the market price of our competitors to ensure we stay competitive in the markets, and we also offer price matching so long as the product matches ours!

Thumbnail of user stevenr280
Florida
1 review
0 helpful votes
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August 22nd, 2018

Do I actually need all the documents that are listed even if I did the Bank verified download in step 3 I have a checking account but I don't have any checks because I don't use them. Will this be a problem? If so I'm thinking about just saying forget about it and cancel my order, Steven Rockafellow that's my name because I don"t have a order number. Say's pending. Thank you.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Hello Steven,

An email has been sent to Amy S to contact you.

Thumbnail of user maew11
New York
1 review
1 helpful vote
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August 10th, 2018
Verified purchase

Made my second purchase from MDG and I couldn't be more pleased with them! The customer service is always spot on, courteous and they do an outstanding job! Will definitely buy from them in the future!

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you very much for your review. We work really hard to offer the best services in the best possible environment.

Thumbnail of user anthonyj130
Pennsylvania
1 review
0 helpful votes
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September 21st, 2018
Verified purchase

Didn't think it would take this long there also was a mix up with my order, it as aid by ups that there were two items that were delivered it was but neither was my computer which is what I'm going to need for school

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket (2316745) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user larar15
Canada
1 review
0 helpful votes
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September 4th, 2018
Verified purchase

I just bought the iRobot 600, all I have to say is where have you been all my life. MDG makes my day!
Thank you again for the excellent customer service and ease of ordering, with extremely fast delivery!

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review, we are delighted to hear.

Thumbnail of user wandar56
Canada
1 review
0 helpful votes
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September 27th, 2018
Verified purchase

Still don't know how... but they approved me, even with my bad credit.
Awesome team. Everyone there that I talked with, was super helpful and nice.
Product was shipped when they said and item delivered was what they promised.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Thumbnail of user rhondaa48
Michigan
1 review
0 helpful votes
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September 23rd, 2018
Verified purchase

I am very happy with my order and satisfied with the service and will purchase more items from MDG. Even though the beginning process for a first time order requires a lot of patience, it was worth the wait.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

Thumbnail of user gilbertr37
Pennsylvania
1 review
0 helpful votes
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August 7th, 2018
Verified purchase

First order took awhile with verifications and stuff but after my second and third order was very quick and easy. They have awesome deals and customer service is great. I will continue to purchase from them.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review.

Thumbnail of user shannardd
Georgia
1 review
0 helpful votes
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July 12th, 2019
Verified purchase

MDG is a great company and has excellent products. My only problem has to do with shipping and ordering. Twice this has happened. The last time i was suppose to get a $50 credit because of the mix up. That never happened. Now this. MDG needs to monitor what is going on before its too late. If it wasn't for the fact that I needed the headset, i would send them back.

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

Company Representative

Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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