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MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

See critical reviews

Reviews (5,388)

Rating

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Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user coryd27
Minnesota
1 review
0 helpful votes
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June 20th, 2018
Verified purchase

Easy online payments and quick application would recommend to anyone looking to upgrade. The price might be a bit high but its a business and they get you the things you need without breaking the bank all at once.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review.

Thumbnail of user coltonh10
Canada
1 review
2 helpful votes
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August 29th, 2018

Terrible company, they will lie to you and tell you one thing then the next day they need another personal document,
I gave them my banking information, my car insurance, my drivers license,
I drew the line when they asked me for my SIN card.
This was after I had placed the "down payment"
No thank you con artist. Con me into the down payment and then say they won't ship without my SIN card. That made me angry so I said cancel the order and delete me account. Went straight to the bank and placed a stop payment order on this company MDG. I recommend to just save a couple pay checks and buy your computer from Best Buy.
Did I mention my agent was manipulating liar?

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket (2340725) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user abea12
California
1 review
0 helpful votes
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May 15th, 2017

I needed goos Laptop for school but did not have the full money to buy a new one, and as a student my credit is not great. MDG friendly staff approved me and they worked with me to make easy payments I could afford.

Thumbnail of user jerrys100
Canada
1 review
0 helpful votes
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April 26th, 2017

The time took nothing! The online form was a breeze!
I wanted a new Smart Television and they gave me a chance to build my self esteem back buy getting some new Tech. I love Tech. So My 50" Smart screen is loved by the whole family. My Samsung made me feel real smart! MDG You guys Rock!

I love your service and ill be upgrading my bedroom soon!;)

Jerry Saucier A Happy Customer!

Thumbnail of user tylera76
Colorado
2 reviews
1 helpful vote
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December 4th, 2019
Verified purchase

I had a very good experience through MDG. They were very friendly and communicated very well to make sure my multi-item order was processed correctly and that I had everything taken care of properly. I would definitely recommend giving them a try!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for giving us a shot and taking a moment to share a word about us. Your satisfaction is our top concern and your comment reaffirms the hard work we put in every day. So thanks for the kind words and please let us know if we can help in the future.

Thumbnail of user tamarad50
Canada
1 review
0 helpful votes
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September 26th, 2018
Verified purchase

I ordered the king mattress set. This includes foundation. Yet only the mattress arrived. When I contacted customer service I spoke to IGOR who argued incessantly that I didn't order a foundation. He said yes the photo shows it but my order didn't include one. He asked me to send him a screenshot of my order. I did... he again said. No you don't get a foundation... I asked him. Then why does my order say set he said no foundation comes with this. He argued my point over 20 minutes. I asked for a manager. I was thinking hung up on. I called again on Monday and low and behold I did order a set and it was an error that my foundation didn't arrive... IM still waiting for my foundation! Igor needs some lessons in customer service

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Hello,

We are sorry to hear this. The foundation is included in your order and it was been shipped.

The tracking number has been emailed to you.

If you have any questions or concerns, you can send us a private message on Site Jabber, email us support@mdg.ca or contact our customer service team at 1-800-906-0976 ext 352.

Thumbnail of user carlas129
California
1 review
0 helpful votes
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September 19th, 2018
Verified purchase

MDG is one of my credit score builders. I've already paid off my first laptop, now I'm waiting for my new set of tablets and I only had to send a picture of my bank statement! Seamless transition to the new order.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you very much for your review. We work really hard to offer the best services in the best possible environment.

Thumbnail of user briant439
Ohio
1 review
0 helpful votes
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January 31st, 2020
Verified purchase

So far my experience with mdg has been great. I was able to find a good product that I wanted. The application went smoothly and uploading and verifying my information was painless. Once shipped, my item arrived quicker than expected considering where it originated from, and so far it is a good high quality product.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you, Brian! We're thrilled to hear your feedback. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We're here for you anytime.

Thumbnail of user murrellf
Mississippi
1 review
0 helpful votes
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June 24th, 2017

What can I say they help you get what you want at affordable payments. I recommend all my friends to them and recently had two of my buddies buy from them this week. They are the best in consumer electronics. Thank you

Thumbnail of user joeg538
Maine
1 review
0 helpful votes
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May 12th, 2020
Verified purchase

Shipping is horrible my laptop is help up in customs I was under the impression it was shipped from the US and when I call customer service they don't have any answers. My delivery day is 5/12 but it won't be here

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. We take our customers’ feedback very seriously and would be happy to look into this further. Please send us an email at ivanav@mdg.com with your order ID number so that we can locate the account and follow up. Thank you!

Thumbnail of user pierres74
Georgia
1 review
0 helpful votes
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September 17th, 2019
Verified purchase

So far I am fully satisfied, I can't complain because they do their job the way they supposed to do from deposit to shipping, the process didn't take long. Best online company to buy your electronic stuffs! I trust them 100 %!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

Thumbnail of user kittyb8
Washington
1 review
0 helpful votes
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April 13th, 2017

I am very pleased with the PlayStation 4 I ordered from MDG. They have great customer service and I received my console within a week of ordering. I have never had any issues with the product or the company answering any questions. Thank you for the help in achieving what I was looking for at the payment I could afford.

Thumbnail of user marilyna22
Canada
1 review
0 helpful votes
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May 1st, 2017

I wasn't sure about getting approved and being able to furnish y home with quality products, but did! The customer service was awesome very fast, friendly, polite and patient when you order, the shipping and delivery fast and efficient as well! Products come right to your door! Most of all the fun
The ability to build your credit is great!
Thank you!

Thumbnail of user tanyal34
Canada
1 review
1 helpful vote
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May 16th, 2017

My name is Tanya lobb. I don't have the best credit and I needed a few things for my home. Well wanted more like it. I ordered a tv and Xbox one for a gift and tablet. I found mdg online, I debated applying for about 4 months. I did not no of it was real or how would it work so one day I took a chance. I spoke to a lovely women who helped me. She spoke with me called me when needed even emailed me. She was really nice so I did I bought from mdg. I have been with them for over a year. I enjoyed the process on getting what I ordered. They shipped quickly and it was hassle free. I would and will denenitly buy from them again. Once my payments are done I will find something else I like. Thank you mdg. I enjoy your
Product just as much as your service. 100% satisfied.

Thumbnail of user jamesi29
Tennessee
1 review
0 helpful votes
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May 2nd, 2017

Ordered my TV/PS4 bundle. It arrived in about 10 days. Am very satisfied with the value and easy payment program. I would definitely recommend MDG to anyone. Finally a company with a conscious who believes that people are more than a FICO score... Thank you MDG for giving me a second chance:-)

Thumbnail of user danielm695
New York
1 review
0 helpful votes
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August 22nd, 2018

Stay away from dealing with this company. I ordered the Nintendo Swith bundle, did all the necessary things they required: proof of address, bank statement, down payment, etc. After a week called to see the status of my order, they told me there was insufficient funds in my checking for the down payment, when it was in fact withdrawn from my checking, and I have the statement to prove it. Right then and there i told them to cancel my order. Do yourself a favor, if there is something you really want and can't afford it right now, put some cash away each pay and save up for it. DO NOT deal with these shyster's.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket (2306980) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user matthewm379
Texas
1 review
0 helpful votes
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September 5th, 2018
Verified purchase

Good customer service, but it takes way to long to recieved ordered product after first down payment. I will have made two payments before I receive my shipment. If they can fix this issue I will be a returning customer.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. Your order was shipped on September 04th and it normally takes 4-10 business days by UPS.

Time frame for deliveries are determined by the carrier.

Thumbnail of user kevind340
Canada
1 review
1 helpful vote
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April 9th, 2019
Verified purchase

The bed is awesome amazing sleeps for the first time in 13 yrs. The sheets make.me feel at peace when I crawl in. The electronics are helping with healthy diet and my PTSD to connect with others through xbox live.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review, we are delighted to hear. Please let us know what we can do for you in the future.

Thumbnail of user michaelm2556
Massachusetts
1 review
0 helpful votes
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August 21st, 2019

These are the rudest most unprofessional unhelpful people ever! Emma was so nasty and rude! We canceled our order and got nothing so not to ever have to deal with this rude company again! She repeatedly hung up on us.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback, Michael. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. Please send us an email at ivanav@mdg.com with your phone number so that we can investigate your feedback further. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve any issue immediately.

Thumbnail of user davidp1770
New York
1 review
18 helpful votes
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February 27th, 2020

Had Good Customer service and fast delivery but my 1 HUGE gripe is I ordered the 17 HP Omen. It was shipped in just its original Manufacturer box with Handle and delivered by UPS that way... No protective outer box or bubble wrap... Totally unacceptable for item of that price. Everyone can see what is ordered and UPS just throws boxes and items around in the truck... It was literally in the box as if you went to a store and picked it off the shelf yourself... Also was shipped the wrong model number Omen laptop and not the one pictured on the website I ordered...

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review David! We're so sorry to hear that we failed your expectations. All the items come from the manufacturer to us, to you. They are not used or pre-opened and are shipped in the original packaging. We would be happy to look into this further and make the things right if we shipped the wrong item. Please send us an email at ivanav@mdg.com including your ORDER ID number so that we can locate the account. Looking forward to speaking with you and earning back your business.

Thumbnail of user stacyb175
New York
2 reviews
0 helpful votes
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November 25th, 2019
Verified purchase

Excellent experience quick with the order and like how secure your site is. Was hesitant about giving my information but after I did I was relieved to see how you handled everything. Received my order in a timely fashion and was happy to know I had to sign for it

Thumbnail of user michaeld758
Canada
1 review
0 helpful votes
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May 29th, 2018
Verified purchase

The sale's team, especially my salesman Bob, were extremely helpful. Everything went as well as promised. My only issue was with the shipper. The shipping was quick, but the driver was rude and actually dropped my tv. Thank god no damage. But great job from MDG. Thank you. Michael Dobson.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review! I will pass your message to his supervisor.

A Customer Service ticket ( 2170496) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user johnw1807
Virginia
1 review
0 helpful votes
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September 11th, 2019
Verified purchase

Ordered my laptop about 15 days ago and still have not gotten it. I kept being told it will ship tomorrow and of course it didn't $#*!. Who knows when I will get it but at this point I think I'll just sent it back and go to best but.

Thumbnail of user shawnc112
Canada
1 review
0 helpful votes
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July 24th, 2018
Verified purchase

I ordered a laptop through here before and it is great. Love the product. Love the service. I have ordered a Super Nintendo system but since it requires a signature, I have tried to redirect the package to my place of work so I can sign for it. I have called both MDG, and UPS and neither will let me do that. So now I have to wait for a delivery to be attempted, then go pick up my parcel from the depot. Not very convenient at all.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket (2267157) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user jamieb965
South Carolina
1 review
0 helpful votes
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May 11th, 2022

I have been a customer for more then 2 years and have been pretty happy. All the hoops are getting crazy. I changed my bank and here comes all the problems. I closed my account and me and my wife got a joint account. Well because her name is on the bank account apparently they can not change over my payment method. They have already charged my old bank resulting in so many fees I can not even name them all. Now they want me to call to verbally say this is my account. I work more then 12 hours a day and they are closed when I get out of work. They want me to call on my break at work. I work in a canning factory and told them they won't even hear me. Apparently they won't talk to my wife. I sent bank statements showing my name address and account number yet I still have to jump more. They are making it harder and harder and right now with the world the way it is nobody needs this kind of stress. I will be paying this off asap and never using them again.

Tip for consumers:
Make sure there are no other options to use. They will make you jump through hoops. Even sending in bank accounts they do not let you change banks

Service
Value
Shipping
Quality
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review Jamie and we are sorry that the process left you with such a negative experience. Please note that you can change your banking information but we will need to confirm that the account belongs to you. Please contact our customer care team Monday - Saturday from 9am to 7pm.

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

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Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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