• Bookmark

    MDG

MDG

Write a Review

Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
See all photos
How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

See positive reviews
Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

See critical reviews

Reviews (5,388)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user roberta413
California
1 review
0 helpful votes
  • Send Message
April 28th, 2017

First off I got an email out of the blue for WWW.MDG.COM so I opened it and read all about it from the first word to the very last so that I would know what I was getting into which was a heck of a lot better than other companies. So I started talking to a representative and the next I know my 55" inch curved tv was on its way. I received it on time with no problems I set it up immediately. I have my payments coming straight out of my account and the correspond with me constantly. Then I got an email saying that my credit limit was raised and since I have had a great experience I ordered a Microsoft surface pro 3 and I got a free tablet too. That went just as smooth as before. Well when I got them the computer screen was cracked so I called and at that point they set up for ups to pick it up and as soon as they got the broken one they sent a new one. So hell yes I'll keep going back because they had faith in me when nobody else would. So don't forget WWW.MDG.COM

Thumbnail of user stevei15
Canada
1 review
0 helpful votes
  • Send Message
April 18th, 2017

I had a low-end & archaic lap top I bought about five years back.
But I wanted to upgrade to an all-in-one desktop. However, I could not afford paying a lump sum for it. Internet search lead me to MDG and it was what I was looking for.
I could pay in $50 biweekly installments for a high end 23.8" all-in-one Acer.
Everything was done online and over the phone. I was approved for it very quickly and in one week got a brand new marvelous product.The deal also came with a laptop for free!(except for the shipping and handling) and all-in-all it was well worth it.
I had a great experience and wonderful customer service.
I Highly recommend it especially if you can't afford paying cash for a pricey gadget or any big ticket items you want to purchase.

Thumbnail of user nathanj29
Canada
2 reviews
0 helpful votes
  • Send Message
May 20th, 2017

A couple years ago I was in need of a new laptop and had bad credit and didn't no where to turn. I saw an add for MDG financing and thought I'd try it but did not think I'd be approved. I was approved right away and in no time I had an awesome new lap top. Better yet, 2 years later I now have good credit again. Thanks MDG for the great service.

Tip for consumers:
You really will be approved

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosalindh16
Georgia
1 review
1 helpful vote
  • Send Message
October 16th, 2019
Verified purchase

I was told that my computer would come with one free year of Microsoft office 365 and it was not included. I talked with my sales representative whom I have a hard time understanding, and she said she would get back to me. I know we discussed this iss before I got to computer and apparently she mis inter

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback! An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352

Thumbnail of user larab14
Arizona
2 reviews
0 helpful votes
  • Send Message
April 12th, 2017

I absolutely love my computer and printer that I bought through MDG! Their customer service is so helpful and easy to get a hold of. They're so knowledgeable too! Totally exceeded my expectations! I would, and do, recommend them to my family and friends. They make the whole buying process so easy! I would definitely buy from them again!

Thumbnail of user davida759
Ohio
1 review
0 helpful votes
  • Send Message
September 2nd, 2018
Verified purchase

Just want to say, I'm so glad to have there services available. Got the Big TV I wanted with awesome surround sound, great experience all the way around from ordering and customer service to delivery, so excited thank you for such great products and online ordering

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your feedback, we hope everything continues to run smoothly for you.

Thumbnail of user kastallionb
Illinois
1 review
0 helpful votes
  • Send Message
April 21st, 2017

If your looking ot rebuild your credit this is the place to start. There affordable hassle free... I love all the offers and free stuff they give away they have truly met my expatiation's... I would buy from them in a heart beat I've been a valued customer for the past 3 years and looking forward to 3 more...

Thumbnail of user rebeccap90
Arizona
1 review
0 helpful votes
  • Send Message
April 8th, 2017

I am really pleased with the products I have purchased from MDG. Customer service is wonderful. They are understanding, kind and very helpful. On a scale from 1 to 10, my expectations of MDG are a 10. Nothing bad to say. Would I buy from MDG again? "YES". MDG has good products and easy payment plans.
Thank you MDG

Thumbnail of user laneb8
Canada
1 review
0 helpful votes
  • Send Message
April 7th, 2017

I love my new laptop that I got through mdg a week ago. They have realy good service fast delivery and they promise that you will get your product on time I have nothing to say bad about them at all but by far the best company to deal with and looking to deal with in the near future.

Thumbnail of user andrewj87
Canada
1 review
0 helpful votes
  • Send Message
April 5th, 2017

I have made a few different orders from MDG, every time I deal them it is a painless transaction. When I call it is quick and they help you with all of your questions if they don't know the answer they find out and get back to you in a timely manner. When you call in, you don't have to wait on hold for a long time either which is a huge bonus no time is wasted. They also answer very efficiently with e-mails if you are at work or just busy you still get looked after. Very happy with the service they have provided me.

Thumbnail of user michaeln701
California
1 review
3 helpful votes
  • Send Message
February 24th, 2020
Verified purchase

First off, I have shopped with them previously. They never value you as a returning customer. They are insensitive. Yet, when you don't have great credit, they have You over a barrel. I ordered products, they sent the wrong items. I told them that I didn't think that it was fair to charge me anyway. I stopped payment because they didn't make adjustments to payment. They froze my account because I wouldn't go with their program. Now, they refuse to send the corrected product. They are over charging interest bi-weekly! Awful!
Disabled. Senior. Minority.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the feedback and we apologize for the inconvenience. We work really hard to offer the best service and we're so sorry to hear that we missed the mark.
If you give us a chance we would be happy to make the things right. Please give us a call at 1-800-906-0976 x 352 and we'll personally see that you're satisfied. Looking forward to speaking with you and earning back your business.

Thumbnail of user turnercanday88
Oklahoma
1 review
0 helpful votes
  • Send Message
August 15th, 2023

They sent me a defective laptop they won't let exchange it or return it.None of the browsers work.Everytime I call them they give me a different number every time.I'll never purchase anything from them again

Tip for consumers:
They harassed me by calling me several times a day to finish purchasing the laptop but now that i'm having issues with it they have been ignoring my emails and phone calls.I will be sending the laptop back and getting a refund back doing it my way

Products used:
getting a laptop

Service
Value
Shipping
Returns
Quality
Thumbnail of user annedream
Marija R. – MDG Rep

We are sorry to hear about the inconvenience, Canday! We take pride in providing excellent service to our customers and would like to look into this issue further. Please provide us with your person ID number or phone number to marijar@mdg.com so we can locate your Account and assist you further.

Thumbnail of user michaelb6119
Georgia
1 review
4 helpful votes
  • Send Message
April 29th, 2021

The customer service is awful
The customer service is awful, you say you're having trouble with COVID they don't care. It took me 4 months to get on a payment plan. After reporting it late and apparently they can't do anything. Bunch of crooks don't recommend using them. No one speaks English well and it's just awful. I'm so close to saying come pick up your stuff and get off my account. And I hope you guys read this I'll be posting it on fb to. Terrible service if I could give it a zero star I would.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ivanav7
Ivana V. – MDG Rep

We are sorry to hear that we did not meet your expectations, Michael! All payments are automatically deducted from your account and follow your confirmed payment plan. If you need to move your payment, you need to do so at least 2-3 business days prior to the payment due date or your bank will charge you a late fee. If you're affected by Covid-19, we have a payment relief program and you can activate your ProtectLine Account Protection benefits. Please reach our Customer Care Agents at 1-800-906-0975 x 370 or by email at finance@mgd.com so that we can follow up.

Thumbnail of user brendac37
Canada
1 review
0 helpful votes
  • Send Message
November 2nd, 2015

This company is byfar the best company I have ever dealt with. I just finished paying for another item which is great. I love thier service thier down to earth and compassionate on how they deal with you. Your number one in thier books and constantly strive to help you to the best of thier abilities and always making sure that your happy and fully content. I can only remember one issue but it was looked after swiftly and promptly with no problems.And I was totally happy with the outcome. I would recommend this company to everyone every where. Thier #1 in my books. Thank you MDG for all the years of great service.

Thumbnail of user randib18
Minnesota
1 review
0 helpful votes
  • Send Message
September 3rd, 2018
Verified purchase

MDG is great! Communications by phone and email are always answered by an agent. The only caveat I experienced was due to the handling of my 55" smart tv and that was in the delivery persons. Huge hole in the boxes exterior on the side. Checking it this weekend and MGD said they would replace it.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your feedback, we are happy to hear you had a great experience.

Thumbnail of user carlosf398
Canada
1 review
0 helpful votes
  • Send Message
June 18th, 2023

I've been trying to get my loan for two days, i've tried more than 10 times and it always says at the end (after giving my acces to my bank online) "Sorry, site is under maintenance"
Hope they can see this review and can help me to complete my application.

Thumbnail of user annedream
Marija R. – MDG Rep

We are sorry to hear about the inconvenience this may have caused, Carlos! Please provide us with your person ID number or phone number to marijar@mdg.com so we can locate your Account and assist you further, or reach us directly on 1-800-906-0975 ext. 357 for immediate help.

Thumbnail of user as5047
Canada
1 review
1 helpful vote
  • Send Message
April 29th, 2017

I was very pleased with my overall experience.The ease of the application process was greatly appreciated. Customer service agents were polite and courteous and followed through with returning calls.
My products arrived on the date and time agreed apon. I would definitely use MDG again and recommend it to anyone.

Thumbnail of user anned97
Canada
1 review
0 helpful votes
  • Send Message
July 5th, 2018
Verified purchase

Following the delivery of the two sofas I am extremely dissatisfied with the service:

1-The deliverer left only the two boxes, and it was myself who had to develop that.

2-I also had to assemble the pieces.

3- To my surprise the Sofa set I ordered online is not the same as I was delivered and in addition it is defective.

A) The living room set is not reclining we have no possibility to incline it especially since it has no button for this purpose.

B) After assembling the last piece for the back of the chair has three places there is a defect in the clips the pieces do not fit as the clips are too spaced, which means that it is impossible for us sit down, see the pictures for more details.

I want to tell you that I am not at all satisfied with all the disadvantages that it has brought me. I demand from you that the payment be suspended until the problem is solved if not I would be obliged to suspend your payment with my banking institution.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket (2254783) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user stanleyd37
Texas
1 review
0 helpful votes
  • Send Message
August 27th, 2018
Verified purchase

Customer service was easy to contact and work with. Verification process is long but that's understandable. Ran into an issue with shipping, I contact them and they actually called me back like they said they would to make sure the issue was resolved. I was impressed. Will definitely order from them again.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you very much for your review. We work really hard to offer the best services in the best possible environment.

Thumbnail of user charlotteg233
Tennessee
1 review
0 helpful votes
  • Send Message
December 12th, 2019
Verified purchase

I'm grateful to have had the option to buy my daughter a laptop through this service. However, I also know I will be paying much more for one this way - but when you're out of other options, it's a really great service. I couldn't give a 5 star because honestly, the payment setup was a MAJOR hassle. It took several phone calls, emails, etc before I was finally approved. I am not a person who likes talking on the phone, so I was really annoyed by all of it. I was approved in the end though, and as I said, I am grateful for the option.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the feedback! We're sorry if the procedure was too long for you but as we're an online company we must take precautions when lending to prospective customers. We offer an open loan so you can increase payments, make extra payments or pay it in full anytime without penalty. As a matter of fact, please let us know if we can help in the future.

Thumbnail of user dionr13
Canada
1 review
0 helpful votes
  • Send Message
April 9th, 2017

I have a tv from mdg. I would have not been able to get it otherwise. Payments are very low and every time i've called they have always helped me out with my questions polite and fast. I will recommend mdg and have already to many people...

Thumbnail of user daphneyl3
North Carolina
1 review
0 helpful votes
  • Send Message
May 23rd, 2019
Verified purchase

The experiences I had with the agents were great. However upon opening one of my boxes, on e installed the screen was black and there was a tiny hole. This television is unusable. I tried to contact someone today concerning the issue but, no one answered and I haven't received a callback yet.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for bringing this matter to our attention. An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352

Thumbnail of user marioa74
Texas
1 review
0 helpful votes
  • Send Message
July 8th, 2019
Verified purchase

No problems placing my order. The experience was pleasing to me. The site is user-friendly and easy to navigate through. The price for the 3 air conditioners was great, considering the BTU rating, these pieces are the same price as an 8000 BTU unit from other stores.

Thumbnail of user nikolak12
Nikola K. – MDG Rep

Hey Mario, thank you for taking the time to give us such a good review. MDG is always making sure to offer top products at competitive prices to our customers and we're glad that you've recognized our efforts.

Thumbnail of user kelliec34
New York
1 review
0 helpful votes
  • Send Message
September 23rd, 2019
Verified purchase

I have been working with them for over 5 years. 3 TV's, Lap top, P. C X box and now a Bed in a Box
Not only have they made my life easier I know have credit cards because of my outstanding payment history

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for taking the time to share a word about us. We appreciate your business. Our goal is to make the process easy and shopping affordable, and it sounds like we achieved that goal with you. Please let us know if there is anything else we can help you with.

Thumbnail of user timg113
Canada
1 review
0 helpful votes
  • Send Message
March 30th, 2018
Verified purchase

I just wish I had better credit... I could have gotten a printer as well... and if you had old computer games or new that would make a lot of people come to your site and get what they have always wanted... a gaming computer with games

Thumbnail of user meghanab
Meghana B. – MDG Rep

Hello,

You can always place a new order once you have enough credit available or you can also pay on the existing balance to increase your credit.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

Company Representative

Thumbnail of user annedream
Marija R.
Typically responds within 4 days

How do I know I can trust these reviews about MDG?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about MDG?