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MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

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Reviews (5,388)

Rating

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Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user pattier4
Canada
1 review
0 helpful votes
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May 2nd, 2017

It was so easy dealing with MDG. The customer service was great, they really take care of all your concerns and very knowledgable about the products, the delivery of my furniture was quick. I would highly recommend their services.

Thumbnail of user krisc95
Massachusetts
1 review
1 helpful vote
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October 31st, 2019
Verified purchase

Ordered a tv bundle came pretty quick. Although getting the order off the ground took a few weeks but once it was all cleared and everything was submitted the order came in a timely manner and all my items were as I assume they were sold experience turned out great.And I enjoy the experience with shopping with MDG

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for giving us a shot and taking the time to leave this review! Enjoy your items and let us know if we can help you in the future.

Thumbnail of user maxines14
Missouri
1 review
0 helpful votes
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May 15th, 2017

I have had great service with MDG and haven't had any issues with the tv or PS4 that I making payments. The payments work for me and my budget. I was worried at first because I've brought anything online and didn't know what to expect. It was worth it taking a leap and buying something. I've already started looking at buying something else because we are needing another TV for our downstairs. I would recommend them to everyone!

Thumbnail of user markc275
Canada
1 review
0 helpful votes
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April 13th, 2017

Got a 55" Samsung curved 1080p television. They were very prompt with my application, the TV was over my approved amount. Mdg worked diligently to bring the price down on the TV so it would fit within my budget.

Thumbnail of user davids736
New Mexico
1 review
0 helpful votes
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April 15th, 2017

MDG is the only online store that i use because, their product they offer is high quality and once you order, it arrives to your house very fast, no joke. Their customer service is top of the line. If you need help, they are fast to help you. I would recommend people to shop here, I know i would again. Thanks MDG.

Thumbnail of user kassandraw3
Illinois
1 review
0 helpful votes
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August 16th, 2018
Verified purchase

I did feel that the verification process was a bit long but overall i am very happy. I like how the payment options are set up and i love how fast the items arrived once they were shipped. The items were in perfect condition and seem to be working wonderfully. They were exactly what i expected and more

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your feedback, we hope everything continues to run smoothly for you.

Thumbnail of user ebonyh14
Maryland
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

I read the reviews. It was a mix of good and bad but my experience have been nothing but great. I received my package within two weeks later. All is well with it. So I have no complaints what so ever.

Thumbnail of user bryanc90
Canada
1 review
0 helpful votes
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April 8th, 2017

The most trusted reliable and best experience i have ever had i will totally be purchasing again from them they exceeded my expectations went above and beyond to please me never have i ever received the best service anywhere else <3

Tip for consumers:
best and lowest payment plans fit your budget

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorrieg13
Texas
1 review
0 helpful votes
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April 29th, 2019
Verified purchase

It's great to do business with a company that has fantastic customer service & a variety of products to choose from. Thanks MDG for extending credit to me & giving me a chance to show you I've got what it takes!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review! We’re happy to hear we hit the mark for you.

Thumbnail of user aprilr74
Arizona
1 review
0 helpful votes
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April 25th, 2019
Verified purchase

At first it was bad then I saw that the website had been updated which really changed my mind and then I ordered. I didnt like that the original delivery date was set for one day but delivered a day earlier... I have to arrange to have an adult at home as ALL 4 adults work and many times no one is home. I had Wednesday scheduled for someone to be home but it arrived on tuesday thank goodness it didnt arrive until after 3 as I was able to be home.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Hello April, thank you for your feedback! We're sorry for the inconvenience regarding delivery. Please let us know what we can do for you in the future.

Thumbnail of user erins590
Maryland
1 review
3 helpful votes
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October 19th, 2021

Thieves! Stole my Money and refuse to return! They keep drafting my account for merchandise that I do not have. I have revoked my authorization since July 2021 and yet they continue to draft. They will not allow me to remove my payment method from their website. I have 30+ emails demanding my money back have called 100+ times and yet they refuse to return my money. It has cost me money to stop payment with my bank. I have contacted the police about unlawful access to my bank account and will be contacting a lawyer. BUYER BEWARE! If you don't want to keep your cash then they are the company for you!

Tip for consumers:
That they are vultures and refuse to refund money not owed to them

Products used:
Returns ALL MERCHANDISE

Service
Value
Shipping
Returns
Quality
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review, Erin! MDG has been in business for 30 years and we have served our customers with nothing but the best service. We understand someone from our Customer Care team has been in touch with you and has resolved your issue.

Thumbnail of user robertr811
Michigan
2 reviews
0 helpful votes
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April 24th, 2019
Verified purchase

They are very thorough on signing you up, it's a lot of process but it's sure that your not getting scammed. Great products, hope they add more... Costs are actually pretty fair, payment plans are not so bad either.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

Thumbnail of user haroldm108
California
1 review
0 helpful votes
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September 25th, 2019
Verified purchase

I am very pleased with my decision to do business with MDG. I never imagined how easy the process could be, but they made it happen. As I write this review I anxiously await delivery of my new gifts for myself, because I deserve it just as MDG deserves a good review. Great Job!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for taking the time to share your wonderful experience with us here. We take pride in knowing our customers are happy with our service. We're looking forward to serving you again.

Thumbnail of user michaelw343
Canada
1 review
0 helpful votes
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May 2nd, 2017

I have bought a couple things on MDG now and the service has been excellent. I like the fact that you OWN the product and it is not a rent or a lease. Some say that the interest is high, but really what to you expect when you are trying to finance something. Its really the same as having a credit card. I like the fact that it is a open contract where you can pay the balance off at anytime. Thanks MDG for the awesome service and products that you offer :)

Thumbnail of user michellec207
Canada
1 review
0 helpful votes
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April 24th, 2017

I have been a customer of MDG for quite some time now.

I have purchased two laptops and two smart TVs. All my items work great and I have never had an issue.

My payments were able to be set up to come out when it was best for me and I'm always notified in plenty of time when they will be withdrawn.

I would recommend MDG to all my family and friends as they have been great to deal with.

Thank you,

Michelle Coolen

Thumbnail of user dorisl52
Canada
1 review
0 helpful votes
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September 19th, 2018
Verified purchase

Not happy with the order at all, no cords, no drives for the windows 10 CD, monitor or driver CD, no Authentic key to activate windows, and i ordered internet security software and didn't get that either. I was supposed to have 4 packages and only received 3. So yeah I an very disappointed and unsatisfied because that's not what I ordered or expected.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket (2304088) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user jenniferm1122
Canada
1 review
0 helpful votes
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April 29th, 2019
Verified purchase

Getting my computer with MDG was the best experience. They were quick to give me the approval, quick call. Back time to get the paperwork required as well. Once everything was submitted they called 2 days later to confirm everything for shipping and it was done. The computer arrived and I set it up which was also easy and I LOVE it. I would highly recommend MDG.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

Thumbnail of user lubys
Oregon
2 reviews
0 helpful votes
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April 25th, 2018
Verified purchase

The reason I agreed to pay more than these items were worth is to build credit and after finding out after a almost two month process of do this do that, I have to call after 6 months of payments to ask for them to report to credit bureau. After telling them it's not worth doing waiting 6 months. I was told call after 3 payments. Leaving me to believe they could put them on right away

Thumbnail of user meghanab
Meghana B. – MDG Rep

Hello,

Once your account is paid in full we can provide you with a complete account transaction statement and an MDG Client Evaluation letter from our Finance Department detailing your history an excellent MDG client. You will be able to submit your statement along with the letter to demonstrate your ability to make payments when due to the credit bureau. At your request, we can also fax the information to your credit bureau.

Thumbnail of user joycel94
Canada
1 review
0 helpful votes
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May 1st, 2018
Verified purchase

The only problem I had was that the people need to learn a little patience goes a long way with older people. The other thing is if a customer is having a hard time understanding an agent with an accent, again you need patience, but you should be able to tell how uncomfortable you are making them and offer another agent for them to speak to.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review.

Thumbnail of user tawnyb
Montana
1 review
0 helpful votes
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April 3rd, 2018
Verified purchase

The laptop is great. A Lot of information required because of that it took two weeks to get the laptop. In the long run it was worth it we needed something decent and didnt want to pay cash. The cost was only 10% over retail so better then a rent to own store. We will likely do business with MDG again if we need to.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review.

Thumbnail of user pandoffrk
Indiana
1 review
3 helpful votes
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July 24th, 2023

I tried to order a laptop for my son starting college in August. I agreed to the down payment and set up the day would come out of my account. Then was told it would be a month before they would ship with another payment. I smelled a scam going on here. I told them I would make more down payment; but, was told the same shipping applied. They lost a potential customer and did not seem to care. I ask to talk to a supervisor, but, none was available or just did not want to talk to me. My observation is that they play with your money and I smell a scam. Buyer beware!

Thumbnail of user annedream
Marija R. – MDG Rep

We are sorry to hear about the inconvenience that you have experienced! The item is shipped after the down payment is cleared on our side. Also, if you are required to make a larger down payment before shipping, the item is shipped after the last required payment is cleared on our side. For any further concerns or inquiries, you can reach our directly on 1-800-906-0975 ext. 357.

Thumbnail of user gwenj6
Canada
1 review
0 helpful votes
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May 12th, 2017

Being a single parent and starting over wasn't an easy experience, I'm glad MDG was there to help along the way. I purchased a living room suite and a bedroom suite, including Queen size plush mattress/box set for my son. The quality of the furniture is excellent and we have been very happy with our purchase. MDG exceeded my expectations in both customer service and I am considering making another purchase in the near future. I have recommended MDG to friends and family. Thank you MDG

Thumbnail of user waynes78
New York
1 review
0 helpful votes
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May 4th, 2017

I like the fact that I can purchase from MDG online. The process was a bit cumbersome. I have made all my payments on time. This company DOES NOT report your information to he credit bureaus. Building my credit was one of the factors when I opened an account. All the history with MDG has been kept a secret?

Thumbnail of user johnh684
Pennsylvania
2 reviews
0 helpful votes
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April 10th, 2017

I'm so impressed with viewing and gaming on my new uhd televisions and xbox system. This has been increased to a totally different level. Everyone that experiences viewing my Samsung and video systems are totally immersed in it and very impressed. I've told many friends that inquired about it that acquisition was made through MDG.

Thumbnail of user calvinm59
Georgia
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

They walked me thru and helped me out with every step they made sure it was me who placed the order to prevent indentity theft that shows they care about there clients security it was a nice and easy process thanks Mdg for helping people get the goods they want that don't have perfect credit

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

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Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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