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MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.
This company responds to reviews on average within 4 days
I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service
Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.
Very satisfied! Service/staff were excellent. However, inability to verify banking details online (maybe a technical glitch?) was very inconvenient. Product arrived at earliest estimated time and in flawless condition. Would definitely recommend to others.
Everybody I worked with was very professional, especially Drew, who helped me every step of the way and was always quick to respond. Shipping takes a little while, but if you're patient it's really not that bad. I'd always recommend MDG!
Ed was fantastic to work with, only reason for 4 stars not 5 is shipping, I'm sure the holidays may have slowed it up a bit, but I'll have made 2 payments before I even get my product. Can't review said product yet because of shipping!
Thanks for the review! Ed will be happy to hear your feedback and we'll use it to make us even better and improve the shipping services.
Let us know if we can help in the future.
This transaction could not have been easier! Being a return customer everything was handled online, making MDG's already simple process even easier! Love the phone, it was just as described and fits my needs perfectly. Thank you MDG.
Awesome customer service and surprisingly quick. Although I do have a feeling they are motivated individually by selling the extended warranty as if they make an incentive. Nothing wrong with that, I have actually been in such jobs. But really great overall. Oh and the "minimal amount of words" required to even get through this is a bit pushy. But I give you guys 5 star's, it was completely painless. Thanks again guy's
Thank you for taking the time to leave this review. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us.
Was asking basics question about a computer I saw on website... the "Sale SPecialist" Ivana was unable to answer them... and then she stops answering my Email.
They just want your money with at ridiculous interest rate. Buy from somewhere else.!
Hi, Lesly. We are sorry to see your review and invite you to privately message us to see what we can do improve your experience with us.
Was pretty impressed at first. However I specifically payed extra for 3 day shipping, now it's been 2 weeks and still don't have my TV. Love the Nintendo switch, would of been better both at the same time. I don't understand why you guys use two separate companies to deliver packages it makes no sense.
Thanks for the review! We'd be happy to look into this and provide you with updates about your order delivery. Please send us an email at ivanav@mdg.com including your order ID number so that we can locate the account. For a faster service, you can follow up with our customer care department at 1-800-906-0976 x 352.
No issues not complaints. Currently waiting on my delivery. But thus far the customer service is more than I expected. They call, leave vm and follow up with email. Which is amazing. Very satisfied so far
Thank you so much! We're constantly working on our services in order to provide the best and we're glad to hear that you're satisfied. We're here for you anytime.
I would highly recommend this company fast to get approved a d payments are affordable great customer service. And I am very happy with are 65 inch TV and ps5 combo we really do enjoy it.we have not had one issue with mdg. Will use them again
Tip for consumers:
They are very helpful and take care of there customers
Products used:
We orders the 65 inch TV and the ps5 and we have had no issues and we didn't have to return any thing
Thank you so much for taking the time to share your experience, Brittany! Hearing that we were able to provide you with such a positive experience is the best thing we could hope for. We're here for you anytime.
Incompetence at its finest. This is the last place I would order anything from. Send documents and they play it out for 4 days, then ask for it again. What a clown show. Do yourself a favor, go elsewhere.
Thanks for the review! We do this for security purposes and there is a reason behind every request. Our terms and conditions state that we may ask for more detail at any time. We have been in business for many years, and just recently celebrated out 30th anniversary. Information is not requested with the intent to cause such frustrations, and we do apologize. Please understand that we are an online only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person. You can contact us at 1-800-906-0975 x 357 so that we can locate the account and provide you with more details.
I have been using MDG for all my electronic needs for the last few years, have always had great service, good products. The site is easy to use, log in, shop, pick what you want, order and pay, done. Everything just happens smooth and easy. Big thumbs up from me!
Thank you, we hope everything continue to run smoothly for you.
I've been very pleased with the products, customer service and payment plans available through MDG. They have made purchasing very pleasant indeed. I plan to keep dealing with them for future purchases. Thanks
Thank you! We are very delighted to hear.
To be honest, the paperwork takes time, but the reward is worth it. The phone calls, email support through it all went great! Then, TV, XBox, and Laptop delivered. Easy small payments. Manageable. I am ready for my next purchase!
Have less than perfect credit, it did not matter. MDG Helped me along the way, getting me approved, and an awesome computer for a price that easily fits into my budget. Love the company and will definitely shop more in the future. Highly recommend to everyone!
There were people that called to walk me through every step, it only took a few days to set everything up. Additionally, nobody has called to sell me anything else since, so they've been respectful of not bothering me. I plan on using them again once I pay off my current purchase, which you're allowed to do ahead of time if you want!
For people like me that needs stuff and cannot afford paying it all at once, provides you with an affordable every 2 weeks charge. And could enjoy the great quality of the products MDG provides.
I will surely order again.
I've been an MDG customer for a year now. Easy to interact with, and friendly customer service. I will use MDG again to finance my tablet next. It's great that the loan can be paid off at any time without penalties. Thank you so much MDG
I came across MDG's ad on facebook and thought, Oh, another one of these ads. I went to their site and seen some great looking products at very competitive prices and thought why not try! The rest is history. They were great people who answered all my questions and provided me with fast service. I would highly recommend that everyone gives MDG a try! I am sure you will be glad you did!
Tried to be an honest and upfront customer and they only made excuses to delay shipping by over a month. Just ridiculous that when you already have my banking information, my first payment and right before you ship you put a hold on my account. If this is how you guys treat new customers I can't imagine how awful the service is with existing ones. Do not shop here. It was easier for me to get a personal loan worth way more than what I was purchasing. It's electronics, it should not be this difficult and annoying to make a purchase. So much of my time wasted I'll never get back
Great overall experience, product came in 1 day late due to delivery company being flooded.
My sales rep Ed was a prince and very patient and informed me properly.
Financial departement made everything clear and easy to understand.
Looking forward to give MDG more business!
Thank you for taking the time to leave us your feedback. Ed would be excited to know that you enjoyed his service! We will definitely share this with him.
As a matter of fact, we hope to continue this relationship for many years to come.
A little lengthy but understand you are financing product. Oscar and your reps all have been wonderful to me! Hope shipping is on schedule and tv is not damaged. All goes well will be doing more business with MDG.
Thank you for your feedback, we are happy to hear you had a great experience.
Overall A+ service... had two separate orders total of seven pieces surprisingly all of them arrive the same day less then two weeks. Im very Satisfied once I get these orders paid off looking forward to my next purchase(s)
Thank you! We are happy to hear
It was my experience and discover. I don't get mail from Bill collector any longer. Since the idea of save a tree came into effect, ever bill is on your computer. Making the process for verification of address at Mdg very hard and time consuming. Thinking to myself, is there not another way? Example: Mdg would not be able to withdraw funds with out the correct information. Such as "address match"! The fact is, my bank Scotiabank will not process if you do not have matching information. Again,, addresses are required in all online banking transactions. I hope this will assist me the next time I order from Mdg.
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review. A Customer Service ticket ( 2204832) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I am so Thankful for reviews. This saved me, the reviews on customer service should be of great importance to the company, and should take pride in making satisfied customers. Without us you don't have a successful business
Thank you for taking the time to leave a review. All companies have both positive and negative feedback, and we strive to provide the best service possible for our customers. We take your comments seriously and will continue to work hard to improve the customer experience.
My experience with MDG was excellent.
Super nice people and very helpful.
Extremely easy payments and the products are exactly as described.
I have bought 2 items from them and will buy more in the future.
Highly recommend!
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
Thank you! Drew is a great asset and we're happy to have him in our team. Hearing that he helped to make your experience such a positive one, means a world to us.
We're looking forward to serving you again.