• Bookmark

    MDG

MDG

Write a Review

Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
See all photos
How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

See positive reviews
Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

See critical reviews

Reviews (5,388)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user danielb653
Florida
1 review
0 helpful votes
  • Send Message
July 15th, 2019
Verified purchase

As of this date I have not received the ordered items but they are scheduled to arrive in the next three days. I am satisfied with the help and results but it just time a long time to get everything processed and approved for shipment. Once items are received I will update this.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review! The estimated delivery time is 7-10 business days from when you’ve completed the MDG verification process.

Thumbnail of user shaneg72
Oregon
1 review
0 helpful votes
  • Send Message
September 23rd, 2019
Verified purchase

Company seems good but the delivery service they use UPS is slower then anyone else taking them two weeks to ship something the post office could have done in 5 days need to find a faster way to ship.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback! We will use it to make us better and improve our services. Please visit us again soon, we would be happy to serve you again.

Thumbnail of user kyronb
Canada
1 review
0 helpful votes
  • Send Message
April 24th, 2017

I am a young student and with rising costs of schooling, getting the gear I need for back to school each year feels further and further from reach. I appreciate MDG with their flexible financing options, no penalty early repayment policy and responsive Support Team on standby to answer questions, concerns and resolving billing problems if they arose.

I would without a doubt recommend MDG to my colleagues and peers.

Thumbnail of user nathalief6
Canada
1 review
0 helpful votes
  • Send Message
June 9th, 2018
Verified purchase

I am not satisfied with my last experience with MDG.

I bought a sofa and a reclining chair.

These were delivered to my house but the driver left the complete order on the ground.

He was not allowed to take the furniture in, because he said the shipping costs did not include the complete delivery of the furniture.

It was my children who had to put the furniture inside. It was very heavy, especially for a young woman.

A charge of more than $ 500 of delivery was charged to me and we had to take our furniture in the house ourselves.

I do not think I will buying furniture again at MDG.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket (2212369) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user tomi547
Canada
1 review
0 helpful votes
  • Send Message
April 8th, 2024
Verified purchase

Nice people to deal with as always good selection and fits my budget

Thumbnail of user annedream
Marija R. – MDG Rep

Thanks so much for sharing your feedback about our service and your wonderful experience, Tom! Your feedback is much appreciated.

Thumbnail of user debrah165
Canada
1 review
3 helpful votes
  • Send Message
July 9th, 2018
Verified purchase

There was a lot of calls and emails back and forth to confirm my purchase but as soon as everything was finalized, my order came quicker than expected.
Customer service was excellent and friendly. No issues with MDG. This was my first big online purchase as well, so it was definitely a good first experience.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. We appreciate it.

Thumbnail of user jefferys15
Nevada
1 review
0 helpful votes
  • Send Message
April 10th, 2017

I purchased a Windows tablet. I found that the price was in line with other retailers and financing was very reasonable. The various customer agents who helped process my order were pleasant and great to work with. I very highly recommend MDG when it comes to getting great (and current) electronic items at a reasonable price with excellent customer service agents.

Service
Value
Shipping
Quality
Thumbnail of user jerryb106
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 5th, 2017

Mdg is a great place to shop if you have no credit or bad credit. They give you a chance to buy stuff that you really want without all of the hassle. There customer service is great, I haven't had any problems with the merchandise that I got from them. I recommend you give them a try you won't be disappointed.

Thumbnail of user brendav58
Canada
1 review
0 helpful votes
  • Send Message
April 24th, 2019
Verified purchase

I purchased a new bed and I absolutely love it. It was a two in one memory foam mattress and box spring. The delivery was a little late but not too bad and the guys bringing the bed were very friendly and helpful. I recommend MDG to anyone that needs to buy something on credit

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review, we are delighted to hear. Your satisfaction means a lot to us.

Thumbnail of user garyf220
Canada
1 review
0 helpful votes
  • Send Message
July 17th, 2019
Verified purchase

From the very first my business was made important. My contact Mary was always helpful, polite, stayed on top of my requests, and was intelligent and easy to speak with. Payments were altered to coincide with my cash flow. I am happy with my treatment and will be doing more business in the near future.

Thumbnail of user timothys75
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 13th, 2017

If your in need of something but don't have money to get it then MDG is the place to go. It's easy to apply and you get your decision immediately. The process was so fast and it was all so easy to do. The customer service representatives are friendly, very respectful and helpful. They made the whole experience worth it all. MDG is the right place to go for all your product leasing you might want to do.

Thumbnail of user jamesh422
Washington
1 review
0 helpful votes
  • Send Message
April 10th, 2017

After getting divorced I needed a tv. I heard about MDG on Facebook and gave it a try. The application process was quick and simple, there was a fast verification process and my products were on the way. After building more credit I went back for more. Their customer service is fast, helpful and friendly. I highly recommend them.

Thumbnail of user johna1351
Canada
1 review
0 helpful votes
  • Send Message
July 17th, 2019
Verified purchase

Haven't let me down yet, easy to order. Very Informative on payments and how it works. The only thing I don't like is UPS because UPS doesn't give you a time of day when they're actually coming to drop off your order and that's what happened to me I have to wait until the following week to go get my item

Thumbnail of user maryb389
Arizona
1 review
1 helpful vote
  • Send Message
January 25th, 2017

I have purchases many items in the past and hopefully in the future with great experience from MDG. They are great to deal with and there customer service is wonderful. They shipped with shipping codes so you are able to track items and my things arrive perfectly and in a timely fashion. I recommend them 100 %

Thumbnail of user philn67
Canada
2 reviews
5 helpful votes
  • Send Message
September 4th, 2020

I purchased two products eight and nine years ago and each those keep on breaking. Financing cost sure wasn't worth! Although they made inquiries each time on my credit report, all payments were paid and did nothing increase my credit score! Shame!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the review, Phil! We're sorry to hear that the products aren't working as expected. We report all payments as long as we have your sin number. You can follow up anytime with our finance department at 1-800-906-0976 x 340.

Thumbnail of user nicoleb440
Canada
2 reviews
1 helpful vote
  • Send Message
April 24th, 2019
Verified purchase

I have had an excellent customer experience dealing with MDG. The approval process for my purchases was quick. Equally as fast was the delivery of each item I purchased.

The quality of each item has been exceptional, and the price I paid for them is very competitive. I have not been able to find a lower price for each item I purchased to take advantage of MDG's price match guarantee.

Thank you for the opportunity.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the feedback! We’re attending to your needs. We’re listening carefully to your feedback and providing the best service, to grow and improve.

Thumbnail of user timothys99
California
1 review
0 helpful votes
  • Send Message
April 17th, 2018
Verified purchase

Overall it was a pleasant experience. I only have two issues that I need resolved. First, I cannot track my package. I put my order number in and my birthday in and I get a error message "invalid reference number" Secondlty, oli have sent two emails about this, and no one has replied. Not Cool. I need to know when my package is, so I can be home to sign for it. Otherwise I would have given a 5 Star rating.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review!

Thumbnail of user susank187
Canada
1 review
1 helpful vote
  • Send Message
March 30th, 2018
Verified purchase

Dealing with MDG is such an easy experience. The staff are very helpful and complete the process in no time flat. I recommend MDG to any one as the prices are reasonable and affordable payments hat are not going to break the bank.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review!

Thumbnail of user sabrinad17
Canada
1 review
2 helpful votes
  • Send Message
May 16th, 2017

I have been part of the MDG family for almost 6 years. It's great to be able to buy nice things at affordable payments. I have bought many things and have been very satisfied with the products I have received, from laptops to living room furniture, it's all been great quality and was delivered quickly. The customer service has been great. I have and will continue to recommended MDG to friends and family. They have met and even exceeded my expectations and I definitely plan on buying more. Thanks MDG!

Service
Value
Shipping
Quality
Thumbnail of user alliec44
Georgia
1 review
0 helpful votes
  • Send Message
August 9th, 2020

I made my first payment a month ago and still haven't received the product. Calls and emails have not been responded to. Luckily, my dad is a lawyer. I think we're going to do a class-action lawsuit against them and shut them down.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the review, Allie. We're sorry to hear about the level of service you received. Please email us your order ID number at ivanav@mdg.com so that we can locate the account and investigate further. Looking forward to hearing from you soon.

Thumbnail of user christopherv116
Ohio
1 review
1 helpful vote
  • Send Message
November 13th, 2019
Verified purchase

I had no issues with signing up, proving my income and purchasing my item. It was a bit lengthy of a process, but that is to be expected with the nature of the business. Thank you for the financing and service you provide!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for giving us a try! We're happy to hear that you had a positive experience. We hope you'll enjoy your items and to continue this relationship in the forthcoming years.

Thumbnail of user pamelas134
Canada
1 review
0 helpful votes
  • Send Message
April 19th, 2017

I have been a customer of mdg over 5 years now. I've purchased everything from computers to couches. I've never been disappointed. I would highly recommend especially if your trying to rebuild your credit.

Thumbnail of user bruceh213
Canada
1 review
1 helpful vote
  • Send Message
May 2nd, 2019
Verified purchase

The service was great and fast. My product was delivered on time as promised. I am very happy with the products I ordered. MDG makes it very easy to order on line and they are very prompt with any questions you may have.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback! Your support and loyalty have brought us this far and it’s only just the beginning.

Thumbnail of user sheriy7
Ohio
1 review
3 helpful votes
  • Send Message
May 15th, 2020

I ordered a Samsung Note 10 plus and received it within 3 days after all of the verifying of my income and bank account completed. It came new in the box unlocked so I was able to add to Metro PCS easily. The customer service rep I had was very knowledgeable and helpful. I recently ordered a PS4 pro and the process was even easier since everything had already been verified. I am happy to have an account with MDG and plan on ordering again once I pay off these 2 orders. The only complaint I have is the expensive shipping costs and would like to see more product offerings.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the review and for giving us a chance! Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment. For more information please visit https://secure.mdg.com/PMTDisclosure.aspx
Additionally, we're constantly looking to add more items. Please keep checking back and let us know if there is anything else we can help you with.

Thumbnail of user joeh439
Colorado
1 review
0 helpful votes
  • Send Message
April 24th, 2019
Verified purchase

At first I thought MDG was a scam! But After speaking with my case worker and getting all the info out to the correct teams the process was legit and streamlined! I got the product on time and I could be any happier!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

Company Representative

Thumbnail of user annedream
Marija R.
Typically responds within 4 days

How do I know I can trust these reviews about MDG?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about MDG?