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    MDG

MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

See critical reviews

Reviews (5,388)

Rating

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Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user ramiror15
California
1 review
0 helpful votes
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September 2nd, 2019
Verified purchase

MDG is a great site. They have fair prices. The whole application process was easy, and I was approved for a higher line of credit than I expected. Milo was very professional in helping me out through the whole order process. Thanks MDG!

Thumbnail of user nikolak12
Nikola K. – MDG Rep

Hey Ramiro, thank you so much for taking time to leave such a great review. We are very happy to hear that we've met more than your exceptions.

Thumbnail of user paulk656
Florida
1 review
0 helpful votes
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October 7th, 2019
Verified purchase

The process was not explained well at all. My order will have arrived almost a month after it was ordered. I paid almost as much in shipping as I did the cost of the product and it will have taken 10 business days just in shipping. I could have gotten a uhaul truck and hot it myself for cheaper. Not to mention the lack of consideration or call backs when the situation was drawn out. The verification process was a complete mess as they did not verify my payment or my address for almost 2 weeks. All around bad experience

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review and we're sorry to hear that your experience did not match your expectations. We work really hard to offer the best service and we're sorry that we missed the mark. It takes 7-10 business days to receive the order from when you've completed all the verification steps. For any concerns please give us a call at 1-800-906-0976 ext 352.

Thumbnail of user sumerc1
California
1 review
0 helpful votes
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May 8th, 2017

I recieved a 40 inch t. V. and a playstation bundle and have been completely satisfied. They have done a great job at getting my question answered and have had no problems with anything. They email me when my bill is ready and i appreciate that. I have recommended this site to my family which my son ordered from there as well. He is happy with the timely manner in which his order had been shipped and he has recieved. Highly recommended

Thumbnail of user ronaldm292
Ohio
1 review
4 helpful votes
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November 9th, 2019

Customer service was very friendly it was a process though getting all the information that they needed and I have been still waiting for my product to ship out and receive a tracking number so far so good but I dont want to end up making 3 or 4 payments before I get it.

Thumbnail of user keithd137
Wisconsin
1 review
0 helpful votes
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July 23rd, 2019
Verified purchase

Ordered a couple items and have received one of the items. The large item that I ordered which was a tv and was being shipped with ceva has not ever arrived. It apparently got lost in shipping and I'm not getting any answers. So frustrated and tv less!

Thumbnail of user juans131
New York
1 review
0 helpful votes
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July 26th, 2018
Verified purchase

I wanted to have the package delivered to a different address, so that I could personally sign for it considering it is such a delicate device, and your company was not flexible with this.

I explained to the lady that there were issues with me receiving packages at this address, and she said there was nothing she could do. Now my package is going back and forth...

In the future at least allow me to update my correct address...

Update: I went to pick up the laptop at the UPS Center so all is well. Thanks,

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket ( 2269172) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user dayreoai
Georgia
1 review
0 helpful votes
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December 24th, 2019
Verified purchase

Honestly I wish I known about this way before! Super easy process and just flat out AMAZING! They even called me to inform me that I would have my things delivered and made sure someone would be home. I love it!

Thumbnail of user saintdervareidh
Georgia
1 review
0 helpful votes
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April 23rd, 2018
Verified purchase

I placed my order, received a phone call about my order, cleared my first payment, then I set up my deliveries. It was that simple and frustration free for me. The representative that assisted me was very polite and professional, and I really appreciated that. ALL of my products were received in a very timely manner. I LOVE MDG! Thank you so much.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you! We are so happy to read your review.

Thumbnail of user neilr252
Canada
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

From easy exceptional ordering to the fast and reliable service, am always impressed! Have been a customer for 15 years and have never had even a semi bad experience. Top notch service and product. Will definately be a forever customer.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! Look forward to serving you soon!

Thumbnail of user gamielj
Indiana
1 review
0 helpful votes
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April 25th, 2017

MDG gave me hope when I thought there was none. They approved me and gave me what I wanted in a quick timely matter. Their customer service is amazing. Speaking with them was very easy and understandable.

Thumbnail of user joannel44
Canada
1 review
0 helpful votes
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April 22nd, 2017

I have purchased a few electronics through MDG and have been so satisfied with the ease, the fast response and delivery as well as friendly staff. I would recommend anyone to try them. They are the best!

Thumbnail of user larryd258
Texas
1 review
0 helpful votes
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November 18th, 2019
Verified purchase

Other than the long process. The delivery could have been better. Could've been quicker. Better communication and timing understanding people have jobs and need things planned to be accommodated and not just show up without warning weekends would be preferred

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review! It’s only through feedback such as yours that we are able to maintain and indeed where necessary, improve upon the service we provide to our customers. Please let us know if there is anything else we can help you with.

Thumbnail of user louish94
Ohio
1 review
0 helpful votes
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November 25th, 2019
Verified purchase

Every Customer service rep was very respectful and helpful. Especially Jazz. If I had a question, they answered it to the best of their knowledge. I would definitely refer a friend. I had a very good experience.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much! We work really hard to offer the best service and we couldn’t be happier that Jazz provided you with a great experience. He is a true asset and we're happy to have him in our team. Please let us know if we can help in the future.

Thumbnail of user andrewb715
New Jersey
1 review
0 helpful votes
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December 18th, 2019
Verified purchase

From the moment I called to have a few questions answered I knew that this was going to be a positive experience.
MDG customer service went beyond to answer all my questions and reassurance about my selection.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for taking the time to write this review. We're so happy to hear that you had an amazing experience with us. Don't hesitate to let us know if we can help in the future.

Thumbnail of user danac126
North Carolina
1 review
0 helpful votes
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August 16th, 2018
Verified purchase

I have a sofa a love seat and a laptop-all great products-the monthly payments are very affordable-I would not have been able to buy these products without the easy monthly payments provided by MDG financing. Great company!

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your feedback, we hope everything continues to run smoothly for you.

Thumbnail of user amandad135
Canada
1 review
0 helpful votes
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April 19th, 2018
Verified purchase

My experience with MDG has always been amazing. Delivery is always fast and pricing is good too. Products are perfect and always in perfect shape. Never shopped Clearance before this month, and im super glad i did

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review!

Thumbnail of user kenn1937
Canada
1 review
0 helpful votes
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April 5th, 2018
Verified purchase

I was given a delivery date and time which I agreed to because it fit my schedule perfectly. I cleared my furniture out to make room for the new chairs.
On the assigned day I sat and waited for the delivery. I waited until the latest time I was given, plus another half hour. I had to go to work where I received a call 45 minutes after the latest time. I could not go back to get my things and told the person I was talking to that I had no where to sit because I had cleared out my old furniture.
They were going to set me up for a new date a week later. I told them of my situation and we got a new delivery date 2 days later.
My issue is, if you cannot deliver in the promised time frame, don't promise that time frame.
The timing I was offered was perfect down to the minute. If you are going to be late give me a call and we can arrange something else then. Or I could have gotten a hold of someone to be there later.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Hello,

We’re sorry to hear about your experience and we encourage you to check your private message on site jabber as we have reached out to you personally to come a resolution. An email has also been sent to one of our customer service agents to follow up with you.

Thumbnail of user yorubag
New Jersey
1 review
0 helpful votes
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April 27th, 2017

I bought a Samsung 60" flat screen tv from MDG and I'm a very happy customer. The transaction went smoothly and I never have any problems.The money is taken right out of my account so I don't have to worry about late fees or any other extra charge. MDG is a trustworthy company and I'm looking forward on buying some furniture right after I finish paying my tv.

Thumbnail of user dianea58
Canada
1 review
1 helpful vote
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April 24th, 2018
Verified purchase

Had date arranged for delivery as it was supposed to be a surprise. But it came 4 days early. So my surprise was ruined.
You pay so much for these products we should be able to have them delivered when we want them. Not just delivered when ever they decide.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user davidb8074
Canada
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

You have to buy with the intention of paying sooner then the end date of contract. Otherwise you'll pay triple the price in interest. As for the items, they are exactly as shown. It a good compagny for people who wants to rebuild their credit.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for taking the time to share your experience. It's greatly appreciated.

Thumbnail of user mikeg238
Canada
3 reviews
1 helpful vote
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May 15th, 2017

I have made 3 purchases from MDG, their products are excellent, payments are flexible and their staff are great to work with. Since my first purchase about 7 years ago, my credit rating has improved drasticly. If you do have credit issues, a purchase from MDG can really help your situation.

Thumbnail of user erinr43
Canada
1 review
0 helpful votes
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May 15th, 2017

I bought my daughters Xbox and laptop from mdg... payments are reasonable. Customer service is amazing... would highly recommend it to anyone looking for a way to purchase electronics on a reasonable nd flexible payment plan... thanks mdg for making Emmys Christmas and birthday amazing

Thumbnail of user treet6
Canada
1 review
1 helpful vote
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May 15th, 2017

You guys are great! I love my tv!
I was recommended by my Mother and have also recommended you to a family member who also got the same tv as mine!
You guys are very understanding of my late payments, much gratitude for your kind and friendly staff at MDG!

Thumbnail of user grantc34
Canada
1 review
0 helpful votes
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April 20th, 2017

Honestly can't believe how easy it was to pick what I wanted on the website, place my order and have it shipped to my door in under a week. It was an incredible experience and I will definatly be purchasing more products through MDG. Thanks

Thumbnail of user juanitad5
Canada
1 review
0 helpful votes
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April 19th, 2017

I have been dealing with MDG for just over 2 years. The livingroom set I received is a high quality, very comfortable set. It had held up and endured the chaos of 6 kids and 2 dogs on a daily basis and still looks new!

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

Company Representative

Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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