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    MDG

MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

See critical reviews

Reviews (5,388)

Rating

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Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user andreah92
Canada
1 review
0 helpful votes
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May 4th, 2017

If youve been a long time customer ask for an interest reduction and they'll likely give it to you. I recently bought a Samsung fridge and washer and the Brick came and installed both and were really helpful

Thumbnail of user pault306
Canada
1 review
0 helpful votes
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August 7th, 2018
Verified purchase

This is finally a company who care about customer and know customer service. Once your approve it's go and they do not loose one minute to get your product on the way 4 days and everything was at my door. What a awesome service. MDG is defenetevelly the place to shop.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. We hope everything continue to run smoothly for you.

Thumbnail of user paulm404
Canada
1 review
0 helpful votes
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April 26th, 2017

This has to be the most easy company to get items. By that I mean as long as you send all the required documents that are asked of you, it's hassle free and very easy. I have recommended MDG to many of my friends and will continue to do so.

Thumbnail of user ricos8
Canada
2 reviews
1 helpful vote
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September 25th, 2017

Was able to help me purchase a second item with a separate account even though hadn't finished paying for first account thank u for the trust great service received much well help definitely referring to others thanks again

Thumbnail of user roberts1813
Canada
1 review
0 helpful votes
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April 13th, 2019
Verified purchase

A company that does nothing but help out there clients get the merchandise they need in record time. The staff is very knowledgable on the products. Price match is respected and honoured. A company you can call FAMILY.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for taking the time to leave this excellent review. You’re one of the most important parts of our extended family and your satisfaction means a lot to us!

Thumbnail of user justinz20
Canada
1 review
0 helpful votes
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July 16th, 2019
Verified purchase

Absolutely horrible experience. Do not deal with them!
Had the pleasure of dealing with the customer service manager Mike.
What a joke. In the process of contacting the BBB.
Be warned and make sure to check your contracts.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback and we're sorry to hear things weren't moving as smoothly as you'd hoped! We would like to make things right. Please give us a call at 1-800-906-0976 ext 352.

Thumbnail of user jeremiahc31
Florida
1 review
0 helpful votes
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September 20th, 2019
Verified purchase

I can say I had excellent customer service from start to finish and once I submitted my proper documentation my order shipped right away! I can't say anything on how my merchandise is as of yet as I don't receive it til Friday but I'm sure it will be perfect

Thumbnail of user bradleyk25
Wisconsin
1 review
0 helpful votes
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June 14th, 2018
Verified purchase

Resonable price but longer wait for shipping and always signature required. Flexible weekly payments for easy pay automatic payment for convenience. Customer service always answers and solves any question or issue you may have.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you! We appreciate your feedback.

Thumbnail of user christinel78
Canada
1 review
0 helpful votes
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May 14th, 2017

I purchased a laptop/notebook a while back and am almost done my lease. I have had no issues with it and can not wait to make another purchase thru MDG! My next purchase will be a table and chair set. Great service and great products!

Thumbnail of user corazonb1
Canada
1 review
0 helpful votes
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April 21st, 2017

My product and the mdg customer service rep are always answer your question at any time, and the product i order is great and still working, now i got approved for another load of 1700$ to spent in any product that mdg has to offer.

Thumbnail of user julieb206
Utah
1 review
0 helpful votes
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April 18th, 2017

I used to go to rent a center to get stuff but now I am hooked on your services. It has been really cool with your company and I recommended to family and friends because your company is the bomb. I know that in the future we will still buy with you.

Thumbnail of user brianm271
Canada
1 review
0 helpful votes
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April 8th, 2017

I have been very satisfied with my services and content I have purchased through MDG. Have been a repeat customer and continue to buy through this service. Payment arrangements are no sweat comes out when the pay goes in never have to worry. Thanks MDG.!

Thumbnail of user jerrya105
New York
2 reviews
0 helpful votes
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May 3rd, 2019
Verified purchase

The personnel at MDG are very professional and courteous. However, the process is somewhat burdening to customers as there is so much documentation that needs to be sent and even after that a delay in the review process which in my opinion should be done as soon as required documents are received.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback! We work really hard to offer the best services in the best possible environment and please understand that we are an online only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person.

Thumbnail of user ashleyg193
Texas
1 review
1 helpful vote
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September 25th, 2018
Verified purchase

I thought this was going to be a fast and easy process but I was wrong. I ordered a 3 piece livingroom set almost a month ago. Took 3 weeks to get a tracking number that doesn't even tell me where it is. I just wish it would hurry up and get here so I can see what I'm paying for.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review.

Your order was shipped on September 19th and it normally takes 3-10 business days. Ceva will contact you to arrange delivery or you can use their online tool to schedule the delivery.

Thumbnail of user tracyh282
Indiana
1 review
0 helpful votes
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April 13th, 2019
Verified purchase

I accidentally ordered the wrong items and had to call in. The person I talked to was very professional and helped me get my order right. Once that happened my order was at my house within 4 days. Very satisfied. This is my third contract with MDG and I would recommend them to anyone

Thumbnail of user ivanav7
Ivana V. – MDG Rep

We're delighted to hear! Thank you so much and we hope everything continues to run smoothly for you.

Thumbnail of user caseyh58
Canada
1 review
0 helpful votes
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June 28th, 2018
Verified purchase

Submitting my order was hard. You guys would call to verify while I was at work. Leave a msg then when I called back I would get passed around to non English speaking people. It took a week to verify. The package was almost late as I was buying it for my daughters birthday.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket (2241012) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user moniquef13
Canada
1 review
0 helpful votes
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April 13th, 2018
Verified purchase

My sales agent as well as a few others that I had the pleasure to deal with were polite, respectful and professonal. They answered my calls within a reasonable time frame and with satisfaction. I am looking forward to being a returning customer and have mention my good experience with MDG so far. I would like to mention that my brother also purchased an item from MDG about a month before I did and pleased as well with his experience.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you! We are very delighted to hear

Thumbnail of user terrilynnp
Canada
1 review
1 helpful vote
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May 16th, 2017

I am very impressed with the fast and courteous service i received when I called into place my new order... my usual rep was out of the office so another jumped in and took care of me! Very promptly and efficiently. Very pleased with the overall service and politeness. Will definitely recommend to friends and family

Thumbnail of user randyc71
New York
1 review
0 helpful votes
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April 27th, 2017

The online process was easy and no hassles. Received approval right away and was able to process my order right away. Once I sent the necessary documents, my items were shipped within a few days. Customer service was awesome to talk to and were very knowledgeable and treated you with respect. I would highly recommend MDG

Thumbnail of user pierrev6
Canada
1 review
0 helpful votes
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April 17th, 2017

You can get the state of the art right at M D G and finacing is. Really easy my son. Came from Africa. To study here in Canada I got him a tablet with detachable keyboboard. It's been over two years. Since I got him that and he use it every day for his school

Tip for consumers:
It's great. You can order and they deliver

Service
Value
Shipping
Quality
Thumbnail of user nicholasm59
Pennsylvania
1 review
0 helpful votes
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April 15th, 2017

The experience was easy. Custimer friendly with quick service. I have made 3 purchases over the last 2 years and plan to do so again soon. They offer ease of acces with a nice finance option that you cannot get with other online retailers.

Thumbnail of user zachg26
Canada
1 review
0 helpful votes
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November 18th, 2019

Company lost my tv, and when it finally arrived late box was damaged. Mdg couldn't get their story straight and almost a month later of continuous phone calls still have yet to speak to a manager when the customer service folks can not do anything for me. Will never use this company again. Would rather give footrubs on the corner to pay for my goods than finance with these fine people!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback and we're sorry to hear that you're not satisfied. It takes 7-10 business days to receive the order and looks like you received the order within the shipping time frame. Additionally, we'll review the file and a member of the MDG’S customer service team will be in touch with you. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352.

Thumbnail of user kellyh277
Canada
1 review
0 helpful votes
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May 22nd, 2018
Verified purchase

Ordered a bed, foundation, mattress protector and sheet set. It was all sent seperately and that wasn't made clear. No emails or follow ups from mdg or my mdg rep despite me calling and leaving messages asking for clarification. Items are delivered "by end of day" so unless you are home all day it is easy to miss delivery. In total it's taken over a week from receiving he first item to being able to pick up my waiting parcels at the ups store (since I left the house for a whole 30 minutes on the second delivery day. I'm quite dissatisfied.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Hello,

We do not ship all items using the same carrier to prevent damage in shipping. Large items are normally delivered by SAME DAY ( they normally take 3-5 business days to call to arrange delivery date) and small packages are delivered by UPS which normally takes 4-9 business days.

As they are two different carriers, their time frame to deliver packages are different.

For any questions or concerns, you can contact us at 1-800-906-0976 ext 352.

Thumbnail of user rodrickb9
Mauritius
1 review
0 helpful votes
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May 25th, 2018
Verified purchase

I wanted one of their gaming laptops but my credit limit wasn't high enough. After telling them that I could'nt put down a 500$ deposit, they said they'd call me back. They did call me back and gave me a credit limit increase since my account is in good order. My credit limit was still not high enough to be able to get it shipped immediately, however instead of putting down 500$, I only need to put around half that.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you! We are pleased to hear.

Thumbnail of user leisam8
Florida
1 review
0 helpful votes
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September 17th, 2018
Verified purchase

Well I initially did not think it was for real but I received my products today and what a flawless process! I am extremely pleased with the service and products received and will definitely recommend MDG as a service for those with less than perfect credit to get those items you want at affordable payments.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review, we appreciate the feedback.

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

Company Representative

Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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