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    MDG

MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

See critical reviews

Reviews (5,388)

Rating

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Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user marym486
Canada
1 review
0 helpful votes
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April 12th, 2017

I have been a customer for many years. The customer service keeps me coming back. Orders are shipped promptly, or if there is a delay, someone is on top of finding out why. We have purchased 2 Laptops, 1 Smart TV and most recently a brand new King Mattress that we love. Highly recommend MDG and their Products!

Thumbnail of user matthewm603
Connecticut
1 review
0 helpful votes
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December 4th, 2019
Verified purchase

Process was very long just to get it to be shipped and shipping was real slow. Agent kept asking for paper. I already sent then suddenly found them after I explained the time of day. They were emailed

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for the feedback and we're sorry to hear that you're not satisfied. Please understand that we're an online company only and we must take precautions when lending to prospective customers. We hope you are enjoying your item and please come visit us again soon.

Thumbnail of user derekh79
Canada
1 review
0 helpful votes
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May 28th, 2018
Verified purchase

Nothing but good things to say. Customer service is excellent. So far I've bought a 55" smart TV, surround sound. A tablet and a laptop and I will be purchasing more items in the future. Thank you MDG

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you! We are happy to hear.

Thumbnail of user dominiqueb39
New York
1 review
0 helpful votes
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December 16th, 2019
Verified purchase

MDG is a great online retailer. They got my product to me 2 days after shipping. Great customer service and payment plans. Would recommend to anyone who doesn't have the resources to buy stuff right out of pocket!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you! Your kind words mean a lot to us and we would be happy to serve you again.

Thumbnail of user terrilynnd
Canada
1 review
0 helpful votes
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April 6th, 2017

I purchased a 55 inch smart tv Playstation 4 deal and the price was great. Payment were low. I love my electronics! This tv is my baby! They also went out of their way to deliver! Customer service is wonderful as well. I highly recommend MDG for household needs!

Thumbnail of user corettan1
Texas
1 review
20 helpful votes
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January 6th, 2020
Verified purchase

After paying on time from automatically payment from my bank account, for almost a year, my credit limit went up and was able to place another order of 58 & 50 inch TV with no problems at all, didn't require for them to call me to verify anything, good payment history is definitely rewarding

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your loyalty. We're delighted to hear that you're satisfied with our services. Enjoy your items and please visit us again soon.

Thumbnail of user matthewm151
Alabama
2 reviews
0 helpful votes
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March 29th, 2018

After signing contracts and making an agreement on items, they turned around and changed terms with down payments and made things much higher than promised. There are better ones out there, avoid these guys if you can.

Thumbnail of user mariog111
North Carolina
1 review
0 helpful votes
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January 6th, 2020
Verified purchase

Talking with the reps made everything so easy, if there's one thing I could change it would be how long it take to receive you stuff. All in all I'll do this all over again can't wait to make my next big ticket.

Thumbnail of user samanthal152
Canada
1 review
1 helpful vote
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May 23rd, 2019
Verified purchase

I ordered my first order. 4 items.
And just recently added to my account with another piece. The staff are so pleasant via emails and phone calls. Their website is easy to use and quick to complete your desired order. Delivery of items after first payment was incredibly fast, shipped safely and secure and ON TIME:)
This company has prices that i have to say are unbeatable. Really nice prices and payment options. Thankyou so much for helping me complete my family game/tv room. My kids are ecstatic. On a fixed income i am unable to always "purchase" the things desired. With mdg its been a blessing in disguise. Will recommend them to any one and everyone.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for being such a loyal customer. Your review reaffirms the hard work we put in every day. So thanks for your kind words. You’re one of the most important parts of our extended family and your satisfaction means a lot to us!

Thumbnail of user tatianab21
California
1 review
1 helpful vote
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September 3rd, 2019
Verified purchase

The people were friendly... music in English would be nice when having those long waits on hold. The process of receiving your order is way to long it's taking about 4 weeks to get a laptop I need for school 3 weeks ago.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback and for your suggestion. It takes 7-10 days to receive the order but we have some issues to reach out to you and confirm payment. We hope you will enjoy your new laptop. Please let us know what we can do for you in the future.

Thumbnail of user javonc6
New York
2 reviews
4 helpful votes
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February 18th, 2022

This place is a scam and Don't make the same mistakes I did and order from them. They will rob with over priced cheap $#*! that you could get for half the price. Their customer service is terrible none of them speaks good English. And they play so many games so guys please don't do it.And they wouldn't let me give 0 stars because that's what they deserve.

Tip for consumers:
Don't Do It Ever it's not worth it.

Products used:
I bought a Asus laptop a couch set and an Xbox and I've paid all of my payments and they treat you like straight

Service
Value
Shipping
Quality
Thumbnail of user ivanav7
Ivana V. – MDG Rep

We're so sorry to hear about your negative experience, Javon! We work really hard to offer the best to all customers and would love to learn more about your experience. Please send us your order ID at ivanav@mdg.com so that we can locate the account & make things right. Looking forward to hearing from you soon.

Thumbnail of user richarda134
Florida
1 review
0 helpful votes
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October 14th, 2019

Excellent sales service. Sales rep told me small items we're to ship Wednesday and I would receive a call Thursday to setup special delivery of TV. Their website showed order was at warehouse being packed... but to day order status is back to processing and no tracking info or phone call as promised. Items were ordered as an anniversary present. So much for that. If you place an order, be sure on time delivery isn't important.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review! Once the order is shipped, you'll receive an email with shipping details and tracking number so that you can follow the order. If you need assistance or help, you can give us a call at 1-800-906-0976 ext 352.

Thumbnail of user starc6
Canada
2 reviews
1 helpful vote
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May 5th, 2017

Products purchased met my expectations. Delivery of my sofa and love seat was delayed because of where i lived. Laptop was confusing as the write up stayed touch screen and it wasnt. Now. Im trying tp find out how much longer payments on the sofa. Will be. No response yet. Been 2 years and 6 months

Thumbnail of user gojiraman
Texas
1 review
2 helpful votes
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May 29th, 2023

I was really excited when I purchased the item. However, the power supply does not work in MDG gives the runaround. I've never been treated so poorly by a company ever. There's no reason why they can't just send me a replacement.

Thumbnail of user annedream
Marija R. – MDG Rep

Thank you for your feedback, Keith! We are sorry to hear that your experience was less than desirable and that we were not able to meet your expectations. For any further questions or concerns regarding this matter, please reach our Customer Care Team directly on 1-800-906-0975 ext. 370. We hope that we'll have a chance to make your experience a better one.

Thumbnail of user gregb1227
Arizona
1 review
0 helpful votes
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May 10th, 2023

I can already tell cancelling isn't going to be an easy process. It's going take at least 4 weeks before my order even ships. I decided I didn't want to wait that long. And so far all I'm getting is the run around. They don't tell you the process until after you've signed everything and given them your information. I'm predicting a long battle ahead of me

Thumbnail of user annedream
Marija R. – MDG Rep

We are sorry to hear that your experience with us was not an amazing one, Greg! Please provide us with your person ID number, email address or phone number to marijar@mdg.com, so that we can locate your Account and look into the issue closer. For any further inquiries or assistance, please reach us directly on 1-800-906-0975 ext. 357. We hope that we'll have a change your make your experience a better one.

Thumbnail of user ds210
Canada
1 review
1 helpful vote
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April 29th, 2017

Briefly, I needed a quick and convenient way to replace my TV. I went to local retailers and viewed other similar businesses that offer the same sort of services. I decided to try out MDG. Never having ordered over the phone before for big ticket items I was unsure about it. Finally I made the decision to go through with the order. Did customer service at MDG not only make it friendly and easy but also made me feel secure about my choice. In short I would recommend, refer and use MDG again. Truly happy. Thanks MDG.

Thumbnail of user phaquen
Canada
2 reviews
6 helpful votes
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April 17th, 2017

I had a great experience with MDG financial when financing my laptop. My credit approval was slightly less than the one I wanted, so I was going to go for a cheaper one. I got a call from an associate who extended my limit just enough so that I could get the product I needed. There was some confusion in shipping and I got sent the wrong product, but this was caught before it's arrival and was handled promptly. Communication on the matter was stellar. They have multiple payment options and flexible dates, interest rates were reasonable. Customer service has always been helpful and very straightforward to deal with. Overall, I'm very happy with my experience and I would shop with them again.

Thumbnail of user tm254
Canada
1 review
1 helpful vote
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June 27th, 2019

If you're trying to build your credit & serious about making your payments on time they're good. The bi-weekly rates are amazing, it took establishing myself and some preauthorized payments prior to getting my bed. The great part is you can request to pay extra after arranging a payment to pay off your debt sooner.

I am very satisfied and their weekly payment plan was fair. I'm looking forward to paying off my comfort gel bed and gaming system. Quality products, fair prices & delivery times were pretty decent too. The customer account is pretty awesome, seeing how much you owe and all the other features are handy for paying off your debt and improving your credit score.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for taking the time to leave us such a beautiful review. From the very beginning, our main goal was to make shopping affordable to everyone! MDG’s – Customer First – Mantra is one of the reasons that make our customers Happy. We're looking forward to serving you again.

Thumbnail of user genew37
North Carolina
1 review
0 helpful votes
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April 23rd, 2018
Verified purchase

Service was great and quick overall. My two issues were having to take pics of social security card, bank statement, and photo ID to a company over the internet was scary! Second question / issue was on line it showed as soon as you make your first purchase your credit amount will increase and haven't seen it happen... Part of my order has been delivered. Still waiting for my scheduled delivery of other half...

Thumbnail of user meghanab
Meghana B. – MDG Rep

Hello,

We ask for these information for security purposes and to ensure no one is using your information to place an order. This helps to prevent any fraud which may arise in the world of online financing.

You will be able to see the credit available six months from the last purchase. As we use different carriers for different items, their time frame are different. You can always contact us at 1-800-906-0976 ext 352 or send us a private message for more information.

We thank you for your review.

Thumbnail of user chrisb798
Missouri
1 review
0 helpful votes
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June 25th, 2018
Verified purchase

Its hard to judge this company. They give decent prices, however, be prepared to invest in the long run far more money than what the product is worth. For instance I bought a TV from them which retails at $1,000.00 (on sale) I am paying bi-weekly $38.00. It would be cheaper to just pay on a credit card. The shipping also has taken forever (two weeks after 1st payment). This is a good alternative if you cannot get a credit card or just want to avoid it.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Hello,

We offer an open loan, so you can increase payments, make extra payments or pay it in full anytime without penalty.

Our shipping time frame is 5-10 business days after your first payment is received.

Thumbnail of user jordand370
Canada
2 reviews
1 helpful vote
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March 23rd, 2023

Been sending money to these clowns since January. Keep getting lured and lied into waiting longer and sending more money. They use ups shipping to for $100 and you get the snail version so they can make money on the shipping also. Terrible customer service, don't fall for Ivana and her or email me I'll look into, I emailed her more then once and she does not reply. If you don't mind dealing with a bunch of scammers that take months to get anything done then this is your place. Told me they were shipping yesterday and still the tracking don't update, just shows longer then original. Don't even show it was picked up. Going on 2.5 months that they've just been taking money.

Tip for consumers:
Don’t use these people use you are desperate. They will suck you in with lies and keep you going more lies!

Products used:
Tried to get ps5

Service
Value
Shipping
Returns
Quality
Thumbnail of user annedream
Marija R. – MDG Rep

We are sorry to hear about your inconvenience, Jordan! Unfortunately, we don't have our own delivery service therefore we use UPS for shipping smaller items. It takes 7-10 business days approximately for shipping your order, after the order is invoiced on our side. For any further concerns or assistance needed, please reach our Customer Care Team directly on 1-800-906-0976 ext. 370.

Thumbnail of user darrenb53
Canada
1 review
0 helpful votes
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May 9th, 2017

Well to start off not having good credit MDG was able to help me out and hook me up with a brand new tv at an affordable price. Later on i also easily added a dishwasher and digital camera. My MDG rep was happy to help in anyway and made things so easy to do with no pressure. They are also great at explaining all the fine details most others won't. Avoid the rent to own and go with MDG where you can pay off what you owe at any time. So would highly suggest going with MDG for your next purchase.

Service
Value
Shipping
Quality
Thumbnail of user annab306
California
1 review
0 helpful votes
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April 25th, 2017

This was such a good experience fast and friendly service. Top quality products. I dont have to worry about remembering to make my payment on time it comes right out of my bank account. I get a email telling me my next 4 payments. What a great deal. I will be shopping with MDG again.

Thumbnail of user davidr1756
Kansas
1 review
0 helpful votes
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November 28th, 2019
Verified purchase

The whole process from order, verification and especially shipping is very slow. We'r paid for threshold delivery and had tho drive 30 miles to pick up on dock. Now we have to find help to carry these 2 chairs in the house.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

We're truly sorry that you didn't enjoy your experience with us. Being a financing company we must take precautions when lending to prospective customers. However, we're listening carefully to your feedback and will use it to make us better and improve the service where necessary. Enjoy your items and please let us know if there is anything else we can help you with.

Thumbnail of user jessicam545
New York
1 review
0 helpful votes
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September 28th, 2018
Verified purchase

This is my second purchase from MDG. I have nothing but excellent products, that we enjoy. Great customer service. I get approved right away and they ship fast. Payments are easy and inexpensive. Very happy with mdg and would recommend to anyone!

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your feedback, we are happy to hear you had a great experience.

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

Company Representative

Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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