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MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

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Reviews (5,388)

Rating

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Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user louisu6
Utah
2 reviews
0 helpful votes
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January 8th, 2020
Verified purchase

The process was a bit more cumbersome than expected, but MDG did everything to make it as easy as possible to make my purchase. Looking forward to my new TV arriving in a couple days. How can you beat nearly half off and credit terms that are not bad at all.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you! We work really hard to meet expectations like yours and we're so happy to hear that you're satisfied. Please let us know if there is anything else we can help you with.

Thumbnail of user staceyl72
Texas
1 review
0 helpful votes
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May 17th, 2019
Verified purchase

I'm struggling to find anything good to say about this company outside of the fact that they extended me credit. Which really means nothing but an extra bill for a product that I have yet to receive or be able to enjoy.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the feedback. We're sorry if this left you with a negative experience, but sometimes items end up broken/damaged during the transport. But, you don't have to worry about it. We will ship the replacement.

Thumbnail of user kiyanm
New Jersey
1 review
1 helpful vote
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April 29th, 2019
Verified purchase

With $3 dollars a day I got two most amazing computers! My credit score is low but they didn't care because they believed in me that if my score is bad, it doesn't mean I'm a bad person! I'm so happy and i recommend this wonderful opportunity to anyone who can't pay cash all up front! Thank you MDG

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for taking the time to leave this excellent review. We really appreciate your business.

Thumbnail of user jessier28
Canada
1 review
0 helpful votes
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May 24th, 2017

I'm honestly amazed, I've had my fair share of bad credit history, and mistakes previously made that impacted my credit negatively, however MDG was able to make it happen and approved me on the spot! I don't know what i'd do without them, i'd rate them a 10/10 and there rep's were amazing! Good company to deal with, and have really good rates

Tip for consumers:
Great Company, highly recommended

Service
Value
Shipping
Returns
Quality
Thumbnail of user deboraha1480
Canada
1 review
1 helpful vote
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June 23rd, 2023

I hesitated using any company for financing my PC, but glad I did and went with MDG. The customer support representative I had (Mitchell), was incredibly helpful. The product arrived right on time and after hook up, was exactly what they said it was and was zero hassle. Technoid built a beautiful rig and I'd 100% recommend both companies. Payment plan is easy to manage online. I was worried about shipping but they packed that PC like it was the Hope Diamond.lol Awesome all the way around.

Thumbnail of user annedream
Marija R. – MDG Rep

Thank you for the fantastic review, Deborah! We are grateful for your kind words and are pleased to know that our service has exceeded your expectations. We really appreciate you being a customer and we are looking forward to hear from you again.

Thumbnail of user matm28
Iowa
1 review
5 helpful votes
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December 30th, 2019
Verified purchase

Let's see your shipping company lost a $600 box that's costing me close to $1000 with interest and rather than help me get another one sent you give me the run around saying you haven't received any emails, I've called about 7 times and been dealing with this for over a week I get being busy but you guys should be a little more proactive about resolving customers issues rather than playing a waiting game forever and expecting them to just sit around and wait.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review. We're sorry to hear your experience. Sometimes he items end up being broken or lost during the transport and we're looking to prevent such issues from happening again. We apologize for the inconvenience. An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352.

Thumbnail of user kellyp219
Canada
1 review
0 helpful votes
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April 24th, 2019
Verified purchase

Prior to receiving my laptop I had attempted to finalize twice and had been passed around between approximately ten separate agents without warning...
I love what your company is doing but, as a telephone support agent myself, I do firmly recommend MDG re-evaluate its customer service policies.
I am not certain whether the fault lies with your training processes or with the employees themselves, but either way, if this issue is addressed I am certain your company could greatly increase its annual revenue.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback! Each client has his Personal Account Assistant but we have a great team of experts ready to assist you all the way if your personal assistant is not available.
Enjoy your item and let us know what we can do for you in the future.

Thumbnail of user shirleyt124
California
1 review
0 helpful votes
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October 7th, 2019
Verified purchase

At this time I am very frustrated with the laptop which I purchased. Screen has a weird lol, and will nit connect to wi hi, but everything else in my home does. I will be returning the Leo top, as I've had it roughly a month.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review and we’re sorry to hear that you're not satisfied with the item you purchased. You can connect your laptop to WiFi. If you need some help please give us a call at 1-800-906-0976 ext 352 and we would be happy to help.

Thumbnail of user anntoinettea2
Texas
1 review
1 helpful vote
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August 2nd, 2022

This is the worst company I have ever dealt with. I've paid almost 1,000 dollars and these idiots only put 214 towards my account. They claim the rest in interest. The furniture was damage when arrived and they never did anything about it well I'm closing my account since they don't want to own up to fair service.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your comment and we are sorry to hear that we did not meet your expectations! Since this is financing, there are of course finance charges such as interest and other fees for additional/optional services and/or programs. Nothing is hidden as everything is outlined and broken down in the contract. You can check your balance at any time as well as your payments, interest, etc. For more details, we would need your personal ID number to locate the account. Please call us at 1-800-906-0976 x 370 and we will be happy to review your account in more detail.

Thumbnail of user heatherc207
Maine
1 review
0 helpful votes
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July 3rd, 2018
Verified purchase

This is my second purchase from MDG. The only thing I think they could improve on is for both purchases the finance department never called, I waited a week and finally contacted them to complete the transaction. Otherwise everything was smooth.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you! We appreciate your feedback.

Thumbnail of user brians301
New York
1 review
0 helpful votes
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May 24th, 2017

MDG is nothing but nice and courteous. They treat you with respect unlike other places. I find that some others knowing you have bad or low credit hold it over your head and charge absurd amounts. MDG is a class act.

Thumbnail of user stevel347
New York
1 review
1 helpful vote
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November 1st, 2018

I ordered an Xbox one X and am still waiting for the initial payment to be taken. I called them and spoke to a sales rep and asked when payments are usually taken from accounts. I was met with a response the left me baffled "I don't know, just check back later" I'd like better customer service and knowledge of things the company does. Other than that I'm pleased with what the company offers

Thumbnail of user dougk29
Pennsylvania
1 review
0 helpful votes
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April 21st, 2017

I have had my laptop for almost a year now and still have no complaints about it. The products that Mdg has on their site re to- notch and the pricing is reasonable. I will definitely continue doing business with them

Thumbnail of user alexanderm92
Colorado
1 review
1 helpful vote
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May 3rd, 2018
Verified purchase

Repeated calls to random sales reps produced various answers as to their return policy for computers. Many agents clearly had absolutely no idea what their return policy was. Additionally, emails were not replied to when I requested an update on my order. I waited over 7 business days for a call back and still did not receive one.

Service
Value
Shipping
Quality
Thumbnail of user calvinc64
California
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

This was my second time in 2 years using MDG while the first time was kind of average due to all the info that was needed and having to wait for what felt like forever This time it was as fast as calling placing my order and boom good to go. They're extremely flexible with payment setups as I get paid monthly so they just combine both my payments into one which is great. I've never had an issue with customer service if I have one issue it's. The product selection isn't that big so just beware of that when it comes to shopping for something specific

Thumbnail of user rhonic
Ohio
1 review
0 helpful votes
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December 19th, 2019

From beginning to end, very smooth everyone I talked was so nice. Nick my account guy is awesome, very helpful and respectful, from applying to shipping all took about a week probably would have been less but there was a slight error on my part. Ordered the switch bundle for Christmas and I know my daughter will be ecstatic. Will definitely keep working with them in the future.

Thumbnail of user danielm703
Canada
1 review
0 helpful votes
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September 21st, 2018
Verified purchase

My experience with MDG was fantastic. The initial process was quick and efficient. The xbox one I ordered arrives exactly when they said it would, and is working perfectly. I will be back for another purchase. Absolutely zero issues. Thanks ppl.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review, we appreciate the feedback.

Thumbnail of user jamiel242
Ohio
2 reviews
2 helpful votes
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December 26th, 2019
Verified purchase

I played hell jumping through there hoops trying to get approved. Then got approved and tried getting payments set and they double charged my bank. Then my order was missing pieces and I still haven't heard if they are gonna send out my missing stuff. Then, then one of the items (alfred lock) quit working already and its only been 5 days since I've had it. I definitely will not buy from here again.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review. An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352

Thumbnail of user shaunc65
Virginia
1 review
0 helpful votes
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July 4th, 2019

My experience with this place was a first but now that I know how good the services is I will. For sure be back Nick went above and beyond to help me get everything situated to get my order thanks again

Thumbnail of user nikolak12
Nikola K. – MDG Rep

Hey Shaun, thank you for leaving such a great review! We are happy to see that your first time experience went smoothly and we hope it
Will only get better going forward!

Thumbnail of user susanj124
Canada
1 review
0 helpful votes
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May 14th, 2017

I have been with MDG for many years now. I have made multiple purchases, with no issues. Great way to get items if you have bad/no credit. Never had any issues with sending emails, calling into customer service. Agents are very polite, and willing to help in anyway possible. Fully enjoyed all products which I have purchased. Will diffidently purchase again.

Tip for consumers:
MDG site is easy to search, items are well described. So easy to apply and order. Just call and chat with someone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gabriela153
Canada
1 review
0 helpful votes
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April 21st, 2017

I've been using MDG for more than 3 years now. I ordered a tv, surround sound, and laptop from them. When my surround sound quit working properly, they replaced it promptly. I enjoyed my experience with them throughout as they have exceeded my expectations. I'm going through their catalogue on what to get next.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michellez40
Canada
1 review
0 helpful votes
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August 7th, 2018
Verified purchase

Terrible customer service... parts don't match - contacted MDG by phone and email with pictures within 2 hours of receiving furniture to tell them that pieces don't fit - no one could understand what I was talking about and this continued on for a week - was sent to new pieces yesterday which again don't match - unbelievable!

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket ( 2260413) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user melc64
Canada
1 review
0 helpful votes
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August 13th, 2018

This is my first time purchasing from MDG. Order a bed, getting everything set up through financing was a bit of work lots of back and forth emails. However, the two guys assisting me have been great and extremely helpful as well as fast with their responses. I appreciate the ability to set a best date for payment myself and that even with little credit history will still finance.
As of now, I will order again in the future.
Looking forward to my king size bed!

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your feedback, we hope everything continues to run smoothly for you.

Thumbnail of user otisg5
Illinois
1 review
0 helpful votes
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April 20th, 2017

I love MDG credit program to buy computers. They were very nice and easy to work with in getting your product you order. My HP all in one computer was brand new and not refurbish model. Also there pay as you go is the best I seen in the market
I would give them 5 star service.

Thumbnail of user kennethv12
Michigan
2 reviews
2 helpful votes
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April 18th, 2017

Amazing company to work with, credit was awful when I needed to get a new tv, the easy payments, the affordable payments and customer service are outstanding! Will do business again in the future seeing as I've almost finished paying off this one with them!

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

Company Representative

Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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