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    MDG

MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

See critical reviews

Reviews (5,388)

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Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user shannel
Kentucky
1 review
1 helpful vote
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April 9th, 2019
Verified purchase

They are the only company I feel isn't trying to rip people off with over priced items that would cost at times double at those rent to own places. Also, flexible low payments unlike those other places. It has been nothing but amazing with MDG.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for taking the time to leave the comment. MDG follows pricing set out by manufacturers as well as the market price of our competitors to ensure we stay competitive in the markets, and we also offer price matching so long as the product matches ours! Please let us know what we can do for you in the future.

Thumbnail of user justinr205
Texas
1 review
2 helpful votes
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October 8th, 2019
Verified purchase

They're never clear in my terms, they sound like I'm always an inconvenience, they make excuses for one another as in "oh I'm sorry to hear that he may have been having a bad day" like ok? Leave that at the door before you clock in. Rude. Just all around rude. Can't wait to get my things then I won't have to speak with them as much. Cause god damn they're the worst. Can't even track one of my items! Don't even want to call the trash support. Maybe had like one good call. That's it

Thumbnail of user nikolak12
Nikola K. – MDG Rep

Hi Justin, we are so sorry to hear you are having a bad experience dealing with our staff. We strive to always provide an excellent service to our customer and we regret to see this wasn't the case this time. We hope everything turns out fine in the end. Let us know if there is anything else we can assist you with!

Thumbnail of user wendim34
Canada
1 review
5 helpful votes
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July 15th, 2021

I have been dealing with mdg for a little over a year now and since my account balance has never changed, when asked about this they say I've missed 8 payments. Not true. This whole time that I've done business with them my account balance has never ever differed. Not to mention if you do the math for a game console with their interest rate you'll be paying for two consoles after your done. If they're going to charge that much interest for their items it should at least be helping build your credit rating but it isn't.

Tip for consumers:
Don’t just walk away.

Products used:
Couches they don’t accept returns so they want you to continue paying for poorly made furniture even tho you pay for their warranty.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback! We would be happy to look into this issue and provide you with more details, Wendi! Please send us your order ID number to ivanav@mdg.com so we can locate the account and investigate further.
As for the interest rate, it is based on your credit assessment and is different for everyone. The faster the balance decreases, the less interest you pay and the more money you can save. In addition, all payments are reported as long as we have your social insurance number on file. Email us your account details or call us at 1-800-906-0975 ext. 370 and we will be happy to review this for you.

Thumbnail of user crystalk19
Czechia
1 review
1 helpful vote
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May 23rd, 2017

I have made three different orders from MDG. My most recent was in 2015 which was a couch set. Today I'm considering purchasing a bedroom suite. MDG makes it easy and convenient they deliver right to your house and do all the financing for you as well. The payments can be arrangement with payments you receive from your job or other places of income.
I would recommend this company if you don't have the greatest credit or just don't want a credit check at all.

Thumbnail of user bayoa1
Texas
1 review
0 helpful votes
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July 10th, 2019

Awesome guys. I will keep working with you guys. The payments installments is reasonable. Nice payment plan including insurance... very low payment. It was delivered today at my house, never opened yet. But I love it. The shipping department took so long to ship. Other than that, everything was quick. Thank you MDG*******

Thumbnail of user nikolak12
Nikola K. – MDG Rep

Hey Bayo, thank you for your great review! We appreciate you taking the time to write it. We are happy everything went smoothly and we are looking forward to serving you again!

Thumbnail of user stepheni73
California
1 review
2 helpful votes
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January 16th, 2020
Verified purchase

Very helpful from start to finish. Fast response to my constant emails and nagging questions. Only one time she didn't respond within a few hours, and it was my fault, she'd already left for the day on a Friday. I called customer service and they were very helpful as well. Highly recommend them!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much, Stephen! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to serve you again and please let all your friends and family know about us. We will ensure they all enjoy the same quality of service as you have.

Thumbnail of user jessicag701
Canada
1 review
0 helpful votes
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March 8th, 2020

This company is amazing too work with. It has gotten me products I would have not been able to pay outright for right away! I have 0 complaints, the money comes out of my account exactly when it is suppose to and being a returning customer the process of purchases was so easy+

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much Jessica! We know the importance of being able to stretch a dollar and we work really hard to offer the best prices and affordable payment plans. Enjoy your purchase and please visit us again soon. We hope to continue this relationship in the forthcoming years.

Thumbnail of user demetricer
Georgia
1 review
0 helpful votes
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September 6th, 2019
Verified purchase

Good customer service making sure everything is up to date with your purchase very friendly. I had a good experience and a nice time while I wad being taking care of and all that matters and keeps the customers happy such as myself and will keep me coming back.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you! A happy customer is a loyal customer and we work hard to offer the best service possible. Your comment reaffirms the hard work we put in every day, so thanks for your kind words and we're looking forward to serving you again.

Thumbnail of user remit
Canada
1 review
0 helpful votes
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September 13th, 2018
Verified purchase

My agent, Milena, made the entries process way too excruciating and long. It took over 2 weeks from the start of the process to closing to get it to ship. Whenever any complaints were made relating to the amount of time, she just shrugged them off and constantly sighed in frustration if anything negative was said. When I asked to have a manager call me back, I never received a call. Your company has terrible customer service.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket (2338704) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user jeffreyt118
Connecticut
1 review
0 helpful votes
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November 13th, 2019
Verified purchase

Ordering experience was good. It's the process afterwards. MDG holds the money for 5 days after the buyers bank pays and it shows being posted. Then the actual delivery takes forever. As of this writing I have yet to receive the products ordered even though by the time delivery is made 2 payments will have been made. Why doesn't MDG just come out and say 2 or more payments required prior to delivery? Again my overall experience is positive. I understand this maybe nit picking but should not have to wait 2 weeks to receive the order.

Thumbnail of user tonyw85
California
1 review
1 helpful vote
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April 17th, 2017

Not a big fan of leaving reviews for every single thing I buy but since I know others will have questions as to whether this is legit or not I thought I would. The process was fairly easy once I submitted the application and verified my info. That was it. The payment options are cool. I was set up for $29 every two weeks but decided to do $14.99 every week since i get paid weekly. I will be paying off soon since I'm not paying a trillion dollar interest rate like with other companies

Thumbnail of user donaldw495
Canada
1 review
9 helpful votes
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October 8th, 2020

I've paid Thousands of dollars for $1200. 00 laptop. Still paying!
I can't get them to stop taking my money, or they threaten to put me through the credit bureau.
Years ago. (At least 3, maybe 4!).
I missed a couple payments. I told them don't try to take money out of my bank mid-month, because there isn't any there. Just charge me a late payment fee and add to the end of my contract.
That's exactly what they would do though. Just do they could charge me NSF fee's, and whatever other fee's their lawyers can find a name for.
Of course my bank charged me NSF fee's as well.
I spoke to an East Indian guy this spring and he said..."Don't worry, you won't have to pay past November".
Now I see they've scheduled the next 5 months of more payments through my bank.

You know what they want?
More and more and more!
It's never going to stop.

Don't do it you'll regret it!
Donny Weedmark

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review! We're sorry to hear we didn't meet your expectations. All payments are taken automatically from your account and follow your scheduled payment plan.
If you need to make the arrangements to your account, please contact our Finance department at 1-800-906-0975 x 340 at least 2-3 business days before the payment due date. Furthermore, you can now manage your MDG account completely online, by using features available under My Payments tab. You can give us a call and we'll review your account accordingly.

Thumbnail of user nidiad2
New York
1 review
4 helpful votes
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March 4th, 2019

Hi
I had a rough patch with credit. Etc I heard about MDG so I gave it a try back in 2013 and perfect easy simple and quick. Then again 2015 and again 2017 and 2018 and now 2019. I recommended my brother. He purchases a laptop etc
MDG needs to make sure paper work is correct and for ur own security protection i would feel good about a company who checks paper work well and assure ur safety. For those who had such a bad exp w mdg! Is shocking. I never had an issue with them and my items have been paid on time never missed a payment. MDG! Is our seco d chance when we need something so bad and can't get at the moment. Mdg will safe u a**.
Tks for great customer service tks for all the wonderful products. I enclosed a poc of my first purchase already paid for LG tv. And still working as new.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime!

Thumbnail of user sopheapl1
Arizona
1 review
0 helpful votes
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October 15th, 2019
Verified purchase

Sign up for membership yet I noticed that it cost way more then the asking price. There are lack of selection of item and don't really know when I will receive my order because it would take 3 or 5 business days for them to update it which suck for the customer

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback! You can enjoy membership benefits for 90 days at no cost. Once your free trial has ended, your subscription is only $8.95 a month. Please visit https://secure.mdg.ca/Membership.aspx? for more details or give us a call so that we can look into this for you.
We're constantly looking to update our inventory and add new stuff. Your order is invoiced and we've sent you an email with shipping details and tracking number. You can also give us a call at 1-800-906-0976 ext 352 and we'll provide you with more information.

Thumbnail of user vivianl40
California
1 review
0 helpful votes
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April 11th, 2017

Easy and quick financing. MDG has been nothing but great. Willing to work with payment arrangements. Very satisfied with their customer service and the value of the product. Definitely worth giving them a try!

Thumbnail of user harryi9
Pennsylvania
1 review
0 helpful votes
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May 1st, 2017

I recently ordered a laptop from mdg.com. They were very informative about all the specs of the item. As far as financing it was easy as counting to 3. I'm going on 1 year of their service and I must say I'm very impressed. Some companies raise their prices after certain items sell faster then other's. They kept theirs the same or lower. It's a very good investment.

Thumbnail of user kevinv35
New Mexico
1 review
0 helpful votes
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April 17th, 2017

Well for the most part, I was a little weary about online shopping. Especially when it comes to rebuilding my credit. However, the reps with MDG were very helpful with getting everything started. I really like the notifications I get when my next set of payments are due, theres no hassle. I would definitely continue purchasing my items from MDG, and will recommend them to all my family and friends.

Kevin

Thumbnail of user stevent73
New York
2 reviews
0 helpful votes
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September 16th, 2018
Verified purchase

3 months ago my rate was a lot lower, today its 10 - 15 points higher but my credit is better! I dont get it! Product was damaged on the way out to me. MDG would not send a replacement overnight, so i cancelled the order completely. They just seem sneaky to me.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket (2338257) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user sadfs
Canada
1 review
5 helpful votes
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July 19th, 2016

MDG is a total scam. Overcharge and bait n switch. Cheap crap parts. Cheap power supply cable keeps losing power.
They do not honor warranties. Everything about this company is shady.
Mdg=Mostly Damaged goods.

Thumbnail of user johnnys344
Minnesota
1 review
1 helpful vote
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April 12th, 2021

They are carp paid for a TV today and after paying having to go through another verification process... which literally every step of the way is been like this... I had to pay 299 for shipping and handling and having to wait 9 days maybe longer on my TV. On top of that it could take 3-5 business days before the verification department will contact me its a complete scam I feel like at this point all this after taking the money out of my account. Benjamin. And Andy... no help at all I don't even know if this company is in this country at this point

Products used:
70 inch Samsung

Service
Value
Shipping
Returns
Quality
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for your review! We're sorry to hear we didn't meet your expectations. Being a financing company we must take precautions when lending to prospective customers and our terms and conditions state that we may ask for more detail at any time. Information provided in the application and your income needs to be verified so that we can set up a customized payment plan. For more details, you can contact us at 1-800-906-0975 x 357.

Thumbnail of user tamarad49
Canada
1 review
0 helpful votes
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September 14th, 2018
Verified purchase

Ordering is easy and even if you have bad credit they are willing to work with you to get you what you need! I financed a TV after my bankruptcy and all they asked for was some pre-payments in good faith! Love these guys, will definitely use again!

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

Thumbnail of user sophiep23
Canada
1 review
0 helpful votes
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April 5th, 2017

Over the past 4 years i have purchased 2 samsung tvs via mdg and it has been a pleasure! Payment flexibility. Ability to push a payment to the end of the contract. Representatives are quite friendly and polite.

I have also recently purchased a queen sized mattress set which was delivered by the brick. The 1st delivery was not even what i had ordered and the second looks like it however i asked for firm and this bed is very soft. The material covering the top of the mattress has detached from the mattress itself so it makes bumps.

In all for electronics i am beyond pleased and mattresses i guess its to be expected when ordering online and not going to a store.

Thumbnail of user peterr385
Minnesota
1 review
0 helpful votes
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September 10th, 2019
Verified purchase

Just an all around pleasant experience. Products are top of the line. First person I talked to was amazing, helped me through the whole thing and is the reason I bought threw them. Shipping is fast coming from Canada.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience;

Thumbnail of user sashaleef
Canada
2 reviews
14 helpful votes
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August 26th, 2020

Response from the company as a whole is lacking. Have asked several times what the total would be to pay off the debt with zero response to this specific debt. Lost my job due to COVID and was met with zero helpful alternatives to defer payment in my time of need. Despite my perfect record with payments prior to this time. Unless you are desperate for poor quality furniture at horrendous interest rates, i would absolutely avoid at all costs.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the review! We're sorry to hear about your disappointment. We do have a payment relief program and you can follow up by contacting our finance department at 1-800-906-0976 x 340. Additionally, Defer Payment Option is available online in your MDG Account. If you decide to use this feature, the payment will be moved to the end of your payment plan.

Thumbnail of user timothyd88
Canada
1 review
0 helpful votes
  • Send Message
August 7th, 2018
Verified purchase

Both times I've purchased something from mdg has been hassle free, even when I don't have the best credit. I appreciate the fact that someone out there is willing to give me a second chance to rebuild my credit. Thank you to everyone at mdg for doing a great job and providing a awesome service.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. We appreciate it.

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

Company Representative

Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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