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MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

See critical reviews

Reviews (5,388)

Rating

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Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user mihaii3
Canada
1 review
0 helpful votes
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April 5th, 2017

I have recently ordered a few items from MDG.com and let me tell you they made all seem so easy. First of all the process is quick and the verification as well. My package is on its way and cannot wait to receive it. I will certainly do business with MDG.com in the near future.

Thumbnail of user marcb211
Georgia
1 review
0 helpful votes
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July 15th, 2019
Verified purchase

Have bought a few things through MDG now and really enjoyed the experience. However this last purchase, a mattress, said on the site limited time free shipping if completed solely online. I did, everything completed online and was still charged a $250 shipping charge, I don't know why, I have yet to call and ask as I work 60+ hours a week. I just think that was a bit meh. I'll get to the bottom it eventually, but the fact that it happened in the first place kinda grinds my gears.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback! For a limited time, there is free standard shipping on eligible items within the United States with a minimum purchase of $1,500.00 before shipping and taxes. For more details please visit: https://secure.mdg.com/content/?type=shippingfree

Thumbnail of user bryanm225
Indiana
1 review
0 helpful votes
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July 15th, 2019
Verified purchase

All the reps from every department from sales and finance to verification were extremely helpful and polite. The only complaint I could possibly have were that they sometimes left me on hold for quite awhile but honestly that was a non issue and I am very satisfied with my experience and purchase. Thank you MDG!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for your review. It’s important to us that our customers are more than satisfied and we're sorry to hear you waited on hold to be served. We apologize.
As a matter of fact, we hope to continue this relationship in the forthcoming years.

Thumbnail of user lawrencec755
New Jersey
1 review
2 helpful votes
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January 20th, 2023

So, I placed an order in 2018 had it paid off in 2020. Was good. Well here we are in 2023 and i get harassed over 17.90 that I had no idea I owed. Oh they have been taking 8.50 a month for the last 3 years to be in there "CLUB". Fine print crap to keep making money. If there had not have been a glitch i never would have found out. Complete scammers...

Tip for consumers:
Dont do it. There are other options.

Products used:
Xbox one system

Service
Value
Shipping
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for sharing your feedback. We apologize for any inconvenience you may have experienced. If you were charged for Club Membership, it's likely because you joined the club by completing an online form. Our MDG Club subscription is ongoing until cancelled, as advertised. If you no longer wish to continue the membership for $8.95 per month, you can cancel at any time. All details regarding the membership and any related charges are outlined in the documents you signed and are available for review in the "documents" tab of your MDG account. If you have any further questions or concerns, please don't hesitate to reach out to us at 1-800-906-0975 x 357.

Thumbnail of user nicholasr447
Iowa
1 review
6 helpful votes
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July 23rd, 2020

Endlessly searching on Google of course, I came across this company. So, I decided to check it out. The application process was simple. They cut all the bull$#*! out, and you know your answer on the spot. Excellent customer service, excellent products/prices. People, there is a reason your interest is high. Look at your credit score. Be thankful you are getting credit in the first place ;). A+++

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for your review and for giving us a chance! Our main goal is your satisfaction and looks like we achieved that goal with you. Please do not hesitate to let us know if we can help you in the future.

Thumbnail of user kimb638
Montana
1 review
0 helpful votes
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September 13th, 2019
Verified purchase

Payments allow easy pay back with automatic payments drafted from checking account. Order arrived... to my disappointment one of the packages completely sealed was empty. Contacted customer service and the sales team and did not hear anything back. Does Spotify still awaiting any form a phone call or email back on my account. I don't want a refund I only want the product that I had ordered.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review. An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352.

Thumbnail of user todde16
Canada
1 review
0 helpful votes
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April 9th, 2018
Verified purchase

Ive never had so many issues proving my place of residence. Why would someone order something ( and pay for it) to have it sent so someone elses address? You think people are going to lie about their shipping address? Let be realistic about this. MDG made what should have been a simple process turn into a very difficult and lengthy process

Thumbnail of user meghanab
Meghana B. – MDG Rep

Hello,

We ask for proof of address for various reasons and one of the most important is for your security. We want to make sure no one is using your information to purchase something.

We at MDG take consumer protection seriously and this tool helps eliminate any potential fraud, identity theft or other issues that can arise in the world of online financing.

Thumbnail of user daniels621
Texas
1 review
0 helpful votes
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July 3rd, 2018
Verified purchase

I really can't complain a whole lot. Main complaints consist of not getting the game that I was told would come in the One X bundle... but hey... its just a game. It got replaced by 2 games I'll probably never play. Only other complaint was that the verification process took a little while. Maybe there's a way to streamline that. But other than that, I made the initial payment, waited a few days for verification, got my One X bundle 9 days later. Overall pretty happy with this deal. Happy enough to purchase again once I get this transaction out of the way.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you! We appreciate your feedback.

Thumbnail of user jenniferm347
New York
1 review
0 helpful votes
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May 10th, 2017

MDG is the best thing I have discovered. I love my products and haven't had any issues with them at all. The customer service is great, the whole process to get signed up is fast and easy. I would buy another tablet from them because my family loves the size that we got. We are currently thinking of getting an XBOX One to match our other gaming systems from MDG. They have total meet my exceptions and then some. Thank you MDG.

Service
Value
Shipping
Quality
Thumbnail of user wessh
Ohio
1 review
14 helpful votes
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August 13th, 2020

I work 12-14 hours a day. They call me over and over while I am working even after I have answered and explained that they need to call later. If I don't answer I get a voice message from a woman whom I can hardly understand due to her accent, and she sounds painfully bored.
Maybe add something with a "best time to call". And also, why on earth would a company ask for my online banking username and password? Seems odd.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the review and we are sorry to hear about the level of service you received. Your banking information, as well as your income, must be verified. You can complete the banking verification online or provide a bank statement for review. Please email us your order ID number at ivanav@mdg.com so that we can locate the account and follow up accordingly.

Thumbnail of user vonp6
Florida
2 reviews
0 helpful votes
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May 6th, 2019
Verified purchase

This entire experience from the moment I visited their website through receiving my order this week (just about 2 weeks from application to receive orders) was absolutely excellent. I had wonderful and thorough service from experienced and polite staff. Incredibly professional company with a great business model. I am very refreshed to see a compete credit building shopping experience this perfect

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank very much for your loyalty. We are very honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.

Thumbnail of user anthonyd352
Michigan
1 review
0 helpful votes
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July 15th, 2019
Verified purchase

You have to link your bank account which I dont like at all. I also dont like that I couldnt set up my payments on a credit card. From start to finish it took give or take 2 weeks to get my item. The product was in excellent condition when it arrived and works just like it should. So Im satisfied.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback and we're sorry if this left you with a negative experience. We take money directly from your bank account via pre-authorized payments and that's why you couldn't set them on a credit card. Enjoy your items and please let us know if we can help in the future.

Thumbnail of user carlc153
Washington
1 review
0 helpful votes
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July 8th, 2019
Verified purchase

This company is exactly as advertised. You get pre approved for a certain amount. Once you give your first payment, they process the shipping for whatever item you are getting. My only nit picky issue is how long standard shipping takes. Pretty much 2 weeks before I get what I ordered.

Thumbnail of user nikolak12
Nikola K. – MDG Rep

Hey Carl, thank you for your amazing review! We appreciate it! We are glad to hear everything went well during the process. We also offer other shipping options to our customers in case they want to have they products delivered faster.

Thumbnail of user dianeb655
Kansas
1 review
0 helpful votes
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October 23rd, 2019
Verified purchase

This is a fabulous place of business they all have patience not angry tone in their voice. They don't get frustrated with you asking questions or changing your mind few times. That the way every place that deals with the public should be.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

Thumbnail of user irenep22
Arizona
2 reviews
0 helpful votes
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April 15th, 2017

I used this service to purchase a TV for my living room. I was pleased with the quick approval process, and was impressed with how quickly it arrived in the mail. The only drawback was the amount of phone calls I got to verify different pieces of information. There were quite a few phone calls and I was at work, which made it difficult to get back in touch with my assigned representatives. It can be a little expensive too, but if you're building or have bad credit, your options are limited anyway. Other than those things, the process was super simple. My TV works beautifully, and I have never had any payment issues or other complaints.

Tip for consumers:
Be prepared to answer their phone calls with your person ID that they will assign you. It's kind of like your username.

Service
Value
Shipping
Returns
Quality
Thumbnail of user larryn119
Indiana
1 review
0 helpful votes
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December 2nd, 2019
Verified purchase

Every thing was great until it came time for delivery. They said it would take 5-7 days but now its going to be Dec. 5 before it gets here. 13 days from the day the order went through. Not to pleased with that.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for the review and we're sorry if the delivery time frame left you with a negative experience; It takes 7-10 business days to receive the order and we've sent you an email with shipping details. You need to schedule the delivery with Ceva Logistics. Let us know if you have any other concerns.

Thumbnail of user douglasb65
Singapore
1 review
0 helpful votes
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April 20th, 2017

Customer service was there every step of the way and met our expectations way beyond than what we expected! We will definitely be buying more from MDG in the near future! We highly recommend MDG as they are an awesome company to deal with for anything. Get that electronic you have been wanting from them! You won't regret it!

Great service, great products and a very user-friendly application process that was simple and painless. Thank you so so much MDG!

Best Customer Service and Products around

Thumbnail of user shannont66
Canada
1 review
0 helpful votes
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September 12th, 2018
Verified purchase

I accidentally put the wrong transit code and the staff at MDG we're diligent in contacting me to see if my initial payment went through so they could ship my products. Once we realized the error my purchases were sent immediately. Great service

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Thumbnail of user glennm156
Canada
1 review
0 helpful votes
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September 5th, 2018
Verified purchase

This is not the first time I bought something through MDG but it might be my last... the customer service was unhelpful and failed to provide basic customer service. Failed to keep his promise of returned calls etc. He seemed very demanding and lacked basic listening skills and seemed only interested in his customer when he was passing them off to someone else

After speaking with Amelia and reviewing my experience I believe that she took my concerns seriously and will share with those that can implement changes

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket ( 2321872) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user seans427
Florida
1 review
0 helpful votes
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January 2nd, 2020
Verified purchase

From the beginning, everything was presented straightforward.

The deposit was doubled from approximately $400.00 to $800.00 though, yet that was expected, as I went over my limit, so not a surprise.

Everyone I spoke to was professional and courteous and worked with me until my questions were answered to my satisfaction.

Have not received items yet, 11 days after payment, though they are en-route and should be here next week according to the tracking data. When the items arrive, I may update this review.

Everything is above satisfactory.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Wow! Thank you so much for such an amazing review! We work really hard to offer the best service and we're delighted to hear that we hit the mark for you.
We hope you'll enjoy your items. As a matter of fact, we're looking forward to serving you again.

Thumbnail of user tiffanyf239
North Dakota
1 review
0 helpful votes
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October 26th, 2021
Verified purchase

This place is trying to charge me $4000. For a $1200. Tv and when I ask about what my pay off is they say over $2000. Which includes interest after pay off. Don't waste your money I will be going to better business in US and Canada!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the review, Tiffany! Since you're financing there is also interest to be considered. It is based on your credit assessment and different for everyone. You can make extra payments, increase payments or pay in full anytime to save on interest charges. You can contact us at 1-800-906-0975 x 370 and we'd be happy to go through your account and provide you with more details.

Thumbnail of user scottp839
Michigan
1 review
1 helpful vote
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March 16th, 2021

I bought a couch from here. Huge mistake. I have made payments of 200 a month to try to keep the interest down. Its almost impossible. Never missed a payment. They will do nothing to help. So unless you want to pay on a item for a very long time and pay thre or four times what its worth. I would stay away. HUGE RIP OFF

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the feedback! We're sorry to hear you didn't satisfied with our services. MDG carries an open term loan which means you can make minimum payments, make extra payments, increase your payment plan or pay in full anytime without penalties. The interest rate is based on your credit assessment and is different for everyone. The faster the balance decreases the less interest you pay and more money you'll save. If you have more questions or concerns, you can contact our Customer Care Department at 1-800-906-0975 x 370.

Thumbnail of user davidg390
Colorado
1 review
0 helpful votes
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April 22nd, 2017

I've been dealing with MDG for a few years and never had an issue with anything. Products are top of the line, customer service is A++ and delivery is seamless. I would, and probably will use them again in the very near future. Expectations were totally met, with both products and services. Highly recommended.

Tip for consumers:
Don't hesitate, just do it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lanap8
Canada
1 review
0 helpful votes
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April 14th, 2017

Easy to apply... quick response and was shopping in minutes! Delivery was quick as it was tight timing for Christmas... hassle free. Statements come monthly no surprises! Credit limit builds every payment made!

Thumbnail of user danted16
Canada
1 review
0 helpful votes
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September 28th, 2018
Verified purchase

Mdg hooked me up with a hp omen 17.3 laptop. I had to go through a bunch of hoops because my bank was kind of newly opened. However i followed the barrage of questions and surely enough got my laptop. The payments will start coming out soon but i don't intend to pay minimum. I should have it all clear in max 10 payments! Thanks mdg

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your feedback, we hope everything continues to run smoothly for you.

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

Company Representative

Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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