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MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.
This company responds to reviews on average within 4 days
I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service
Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.
Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.
I feel very disappointed with this website because after being 1 entire day of recollection of a bunch of information my assistant ( Olivia) told me that I, unfortunately, couldn't ship my product just because I couldn't confirm my date of birth in English while my son was next to me who can tell her I was approving everything. For me, this was very disappointing and disrespectful. I considered this as racism. If you plan to use this, just let me tell you that you need a lot of your personal information just for a thing.
Products used:
I didn't even manage to buy the product
Thank you for your feedback, Jeffry! It's very important for you to read and speak English. You are the one who applied for financing and you must understand the terms and conditions of our financing. Our policies require that customers verbally confirm order details, shipping information, future payment plans, and other relevant information related to our financing. This is a crucial step to ensure that all details are correct and that customers fully understand the terms of their purchase, which is necessary to protect both our customers and our company. Regarding your concern about the potential discrimination, we assure you that our policy is to treat every customer with respect and fairness. We are committed to providing a positive and inclusive experience for all our customers.
We apologize for any inconvenience that this may have caused.
I still haven't received my electric bike. I'm still waiting. Nobody's contacted me. I'm tired. You know you get my address wrong and then I'm the one who suffers know. I'm sorry. I even tried to buy anything.
We're very sorry to hear about the issues you've been facing with your order, Theresa! We understand how frustrating this must be for you. A ticket has been created, and our Customer Care Team is actively working on resolving the issue. For further inquiries regarding the status of your shipment, please contact our Customer Care Team directly on 1-800-906-0976 ext. 370. Please accept our sincerest apologies for the inconvenience this has caused.
I had dealt with this company for several years. At first they were happy for new clients as they were a growing business. The customer service people are still friendly and helpful, but once you get to the verification department... the niceties go away. Even if you bought several items and paid them off on time... if they don't like what they see on your bank account... you are $#*! to them. I understand that from a business point of view, but that does not excuse their employees to be rude and demeaning
We're sorry to hear that you didn't have a positive experience with our staff! We take customer service seriously and apologize for any inconvenience that this may have caused. Please know that this does not reflect our standard of service, and we appreciate your feedback to help us improve.
Well they sent the tablet in a paper bag! It was a pre-owned tablet the box was open and missing parts and the box looked like someone kicked it around! I think it was swapped out for a old tablet! This company sucks! I am not paying for this! Pics below!
We're sorry to hear that you had a negative experience with delivery, Brian! We understand how important it is for our customers to receive their items in perfect condition and we apologize for any inconvenience that this may have caused. We would like to assist you further regarding this matter. Please provide us with your person ID number or phone number to marijar@mdg.com so we can locate your Account, or you can reach our Customer Care Team directly on 1-800-906-0975 ext. 370 for further help.
In this company, if you don't speak English, you can't buy. It's their policy. It's a shame that they don't even have someone translating. You can't buy.
Products used:
N/A
We are sorry to hear that your experience with us was not an amazing one, Jose! It's very important for you to read and speak English. You are the one who applied for financing and you must understand the terms and conditions of our financing. You are the one who must verbally confirm order details and shipping details, future payment plan and other information relevant to our financing.
I DONT Recommend This place!
😡😡So this place went through all the process of checking credit and everything getting me approved. Getting it ordered together and at the last minute. Denying me of my credit after I've already been approved so I would say double check into this place because they were real slow about getting back to me. Maybe it's because I live in Georgia. They were rude and didn't want to. At like they wanted to do business with me but out of the blue they canceled my order.That's crazy.So I would say double check this place out before you do business with them.
We are sorry to hear that your experience with us was not an amazing one, Tommy! You were conditionally approved for financing with MDG. As defined in our General Terms of Use https://secure.mdg.com/content/?type=terms&, all orders placed must obtain preapproval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information in decision making process, before accepting any order.
I purchased a laptop and that was fine, but after the purchase they continue to charge me $9 monthly - when I called to inquire about it I was told I couldn't get a refund although they'd just charged my card less than 24 hours ago! A supervisor hung up on me and when I called back 30 seconds later I was told there was no supervisor in the office! I will never EVER purchase from them again!
Products used:
Laptop after a purchase is complete it would be wise to reach out to the consumer to remind them of this ridiculous monthly $9 charge so it can be cancelled or continued
We sincerely apologize for the inconvenience and frustration you’ve encountered, Leslie, and we regret that your interaction with a supervisor was not handled properly. Your feedback is invaluable to us, and we are committed to improving our services based on your insights. Optional MDG products and services are charged in accordance with repayment terms. If you have opted into optional MDG Purchase Benefits Club Subscription, a balance/payment is still processed until a new order is invoiced and then the monthly charges are transferred to the new order, or until the Club Subscription is cancelled.
For any other concerns, please feel free to reach us directly on 1-800-906-0975 ext. 357.
Careless driver with MDG trucking, LLC cab and a rental *******. 4/11/24 in Florida ran family off road. Reckless, careless. Should be arrested.
We are very sorry to hear about the concerning incident, Randy! However, we must clarify that our company (MDG USA Inc) is not associated with MDG Trucking LLC.
MDG promotes time and time again shop now save later. After a recent purchase they refused to honour that commitment. Belligerent agents do nothing to help and take advantage of the fact you have already signed a purchase contract. This company has gone desperately down the toilet in recent years
We're sorry to hear that you had a poor experience with our Customer Care Team, Glen! We strive to provide exceptional service to all of our customers, and we're disappointed that we fell short in your case. Your feedback is much appreciated and will help us improve. We would like to assist you regarding this matter, please reach us directly on 1-800-906-0976 ext. 370.
Until this past week I would have said I was a good customer and would always do business with MDG again, that has all changed. I ordered a few things for Christmas and paid for 2 day shipping however there was a mistake made in the shipping department and they were sent economy instead. MDG said they obviously would be taking the shipping charges off my bill but now they have changed their minds. I made several calls to Fed-ex and arranged delivery myself and by sheer luck got some of my items on time and because of my phone calls and arrangements with fed ex MDG is now saying they will not take the shipping charges off my bill. I do as well have the shipping labels that state they were sent economy and not 2 day delivery! I will not be a returning customer again! I will add a picture of at least 1 of the labels that say they were sent economy
Tip for consumers:
They tell their customers one thing then do another. It’s ok though, my lawyer will be getting the proof of what I’m being charged for as well as the packaging stating they charged me for something that I did not receive
Products used:
These items were Christmas gifts so the ones I got on time were still given
We're sorry to hear that your experience with us was not an amazing one, Jennifer! We strive to provide exceptional service to all of our customers, and we apologize for any inconvenience in this case. Our Customer Care assistant will be in touch with you regarding this matter as we would like to make your experience a better one. For any further concerns, you can reach us directly on 1-800-906-0976 ext. 370.
This is the second time Ive ordered through this company and I will continue to order from here. The products are great and the people are wonderful!
I'm telling you right now do not waste your time with these people. It's been 3 weeks, they're already taking payments from my account and still don't have an answer weather or not I'm getting what I ordered. Hopefully you don't actually need what you buy cause it's a whole process. Email after email. Do everything they ask and still been days since hearing back, funny how that works, soon as they got my banking info the communication pretty much died. So beware of these shady people, get a Walmart card instead.
Tip for consumers:
Beware it’s at least a month long process to deal with Deena p
Products used:
Nothing but tried to get ps5
We apologize for the inconvenience you have experienced with our company. We take these matters seriously and would like to look into this further and provide you with a resolution as soon as possible. Please send me your order details, order ID, email address or phone number at ivanav@mdg.com so we can locate the account. We value your business and want to ensure that you have a positive experience with us.
My sister was buying me a scooter these guy led her on ţtook her money and right before the was about to ship her order the did a security check the lady was mean and rude my sister needs help she is got learning disability so me and my mom help her with her finances my mom was helping her with it and they told her nevermind and hung up on her put my sister in tears im so angry this was the lowest thing u can do to a person who has disability wow mdg i will talk to someone about what we can do about this
Tip for consumers:
Na
Products used:
Na
This place is a scam, they approved me for $2300 even though my credit is poor. I placed the order, they took out my money from my bank account and then cancelled order with no notice or reason. I don't expect to ever see it again... Best I can do I think is worn others unfortunately.
Thank you for your feedback! Your order has been cancelled because of specific reason and our agent will be in touch with you to provide you with more details.
I'm a zip pay user was going to give this company a shot yes prices are high but that was expected payment plans and all. After reading these reviews good and bad it really sounds shady good reviews not giving it justice at all and the bad ones seems more predictable. I'm glad I read before purchasing now to just figure out how to cancel this account. Anybody looking for financing use zip pay app it's the better option no interest and you actually know where your stuff is coming.
Products used:
None
We are sorry to hear about your impressions about our business, Jeremy! When you are dealing with millions of customers during 30 years of business, there will be a lot of different experiences. We take negative and positive reviews very seriously as they help us know where we need to improve our service. For any further assistance or concerns, please reach us directly on 1-800-906-0975 ext. 357. We are looking forward to hear from you.
These people are SCAMMERS! Just read a review where the auto bot explained it needed banking information such as username and password. It's either a scam or an extremely careless company. Avoid either way!
Thank you for your comment, Jeremiah. MDG has been in business for decades and has helped millions of happy customers. Being a financing company, we need to verify all your information, including your income. By providing your online banking credentials, you protect your bank account information and confirm your identity. Your information is secured with 256-bit bank-level encryption and we will never be able to see your login credentials. Alternatively, you can provide your bank statement and we will be able to verify your account manually. If you have additional questions or concerns, do not hesitate to give us a call at 1-800-906-0975 x 357.
Once the contracts are signed, It felt like they could care less If was a customer or not. STopped answering phone calls, no returned emails. Countless other business issues that raise the question on your ability to deliver as advertised.
Thank you for your feedback! It’s only through feedback such as yours that we are able to maintain and indeed where necessary, improve upon the service we provide to our customers. We would like to apologize for the experiences you detailed in your review, including interactions with staff members as it’s not consistent with our standard of care. Your order is invoiced and we've sent you an email with shipping details. If you have additional concerns please give us a call at 1-800-906-0976 ext 352.
Was asking basics question about a computer I saw on website... the "Sale SPecialist" Ivana was unable to answer them... and then she stops answering my Email.
They just want your money with at ridiculous interest rate. Buy from somewhere else.!
Hi, Lesly. We are sorry to see your review and invite you to privately message us to see what we can do improve your experience with us.
Incompetence at its finest. This is the last place I would order anything from. Send documents and they play it out for 4 days, then ask for it again. What a clown show. Do yourself a favor, go elsewhere.
Thanks for the review! We do this for security purposes and there is a reason behind every request. Our terms and conditions state that we may ask for more detail at any time. We have been in business for many years, and just recently celebrated out 30th anniversary. Information is not requested with the intent to cause such frustrations, and we do apologize. Please understand that we are an online only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person. You can contact us at 1-800-906-0975 x 357 so that we can locate the account and provide you with more details.
Tried to be an honest and upfront customer and they only made excuses to delay shipping by over a month. Just ridiculous that when you already have my banking information, my first payment and right before you ship you put a hold on my account. If this is how you guys treat new customers I can't imagine how awful the service is with existing ones. Do not shop here. It was easier for me to get a personal loan worth way more than what I was purchasing. It's electronics, it should not be this difficult and annoying to make a purchase. So much of my time wasted I'll never get back
I am so Thankful for reviews. This saved me, the reviews on customer service should be of great importance to the company, and should take pride in making satisfied customers. Without us you don't have a successful business
Thank you for taking the time to leave a review. All companies have both positive and negative feedback, and we strive to provide the best service possible for our customers. We take your comments seriously and will continue to work hard to improve the customer experience.
After signing contracts and making an agreement on items, they turned around and changed terms with down payments and made things much higher than promised. There are better ones out there, avoid these guys if you can.
This place is a scam and Don't make the same mistakes I did and order from them. They will rob with over priced cheap $#*! that you could get for half the price. Their customer service is terrible none of them speaks good English. And they play so many games so guys please don't do it.And they wouldn't let me give 0 stars because that's what they deserve.
Tip for consumers:
Don't Do It Ever it's not worth it.
Products used:
I bought a Asus laptop a couch set and an Xbox and I've paid all of my payments and they treat you like straight
We're so sorry to hear about your negative experience, Javon! We work really hard to offer the best to all customers and would love to learn more about your experience. Please send us your order ID at ivanav@mdg.com so that we can locate the account & make things right. Looking forward to hearing from you soon.
I was really excited when I purchased the item. However, the power supply does not work in MDG gives the runaround. I've never been treated so poorly by a company ever. There's no reason why they can't just send me a replacement.
Thank you for your feedback, Keith! We are sorry to hear that your experience was less than desirable and that we were not able to meet your expectations. For any further questions or concerns regarding this matter, please reach our Customer Care Team directly on 1-800-906-0975 ext. 370. We hope that we'll have a chance to make your experience a better one.
Been sending money to these clowns since January. Keep getting lured and lied into waiting longer and sending more money. They use ups shipping to for $100 and you get the snail version so they can make money on the shipping also. Terrible customer service, don't fall for Ivana and her or email me I'll look into, I emailed her more then once and she does not reply. If you don't mind dealing with a bunch of scammers that take months to get anything done then this is your place. Told me they were shipping yesterday and still the tracking don't update, just shows longer then original. Don't even show it was picked up. Going on 2.5 months that they've just been taking money.
Tip for consumers:
Don’t use these people use you are desperate. They will suck you in with lies and keep you going more lies!
Products used:
Tried to get ps5
We are sorry to hear about your inconvenience, Jordan! Unfortunately, we don't have our own delivery service therefore we use UPS for shipping smaller items. It takes 7-10 business days approximately for shipping your order, after the order is invoiced on our side. For any further concerns or assistance needed, please reach our Customer Care Team directly on 1-800-906-0976 ext. 370.
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
We're sorry to hear about the difficulties you’ve encountered, Chris! This situation doesn’t meet our standards for customer service, and I understand your frustration. Please contact us back directly on 1-800-906-0976 ext. 362 so we can investigate this matter further and work towards a resolution. Your satisfaction is our priority, and we want to ensure this is addressed properly.