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    MDG

MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

See critical reviews

Reviews (5,388)

Rating

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Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user johnk1561
Wisconsin
1 review
0 helpful votes
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December 16th, 2019
Verified purchase

If not for charging me $200 for shipping on my 65 inch TV and the order taking a week and a half to ship and over 2 weeks to get here I would have given you 5 stars. Plus when I called customer service to ask about this they rushed me and didn't seem like that wanted to help me.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the feedback and we're sorry to hear that you're not satisfied. All information and prices are provided to you online. For shipping please visit: https://secure.mdg.com/content/?type=shippingfree
We would like to apologize for the experience with staff members as it’s not consistent with our standard of care. We'll use this feedback to make us better!

Thumbnail of user latashah16
North Carolina
1 review
0 helpful votes
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January 13th, 2020
Verified purchase

The process was a hassle. You order one thing, then you think it's coming & they say it's sold out. I have been waiting almost 2 months, then I still get the wrong system. I ordered a xbox 1 x bundle & got the one s with an extra controller. Glad the stuff finally came so i'll just keep it.

Thumbnail of user lesliew45
Canada
1 review
0 helpful votes
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April 21st, 2017

I got fed up with the lack of quality and service at the other "computer supplier" so decided to try MDG. I am very impressed with the computers received. Also bought a television which is excellent and a sound surround system also excellent. The only HUGE disappointment came from the couch set we bought. Within the first year it was ripping, pieces literally falling off and the chair collapsed on one side. No one using it weighs an ungodly amount to cause these problems. Apparently I missed the warranty period by about a month when I got the chance to complain. I was diagnosed with a brain tumor and forgot to deal with the couch issues. MDG does not carry the warranty and The Brick just said too bad so sad you are too late.

So in a nutshell, electronics are great. People I have dealt with at MDG are great. Their furniture sucks in my opinion. I have suggested to MDG they try another supplier other than The Brick.

Thumbnail of user leeu2
Canada
1 review
0 helpful votes
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April 21st, 2017

I'm super satisfied with the products I purchased. I ant remember the name of the lady I dealt with but she was very friendly and helpful in getting my account set up. The products I got were exactly what I wanted. I would definitely buy from MDG again. In fact once my current products are paid off I'll be looking to them for a computer.

Thumbnail of user dellac11
Washington
1 review
0 helpful votes
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July 22nd, 2019
Verified purchase

I got one set of my delivery like a week early leaving me to wonder am I not going to get my important part? Then I got in the mail some anti virus software which again made me think they were keeping my laptop. Not feeling secure with them at all.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback!
The rest of the order should be delivered today via UPS. For additional questions or concerns please reach out to customer service department at 1-800-906-0976 ext 352.

Thumbnail of user dominickg12
Pennsylvania
1 review
0 helpful votes
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June 25th, 2018
Verified purchase

Longest ordering process I've ever seen. After being required to pay first I waited two weeks before my order even shipped. To top it off they auto debit your bank account whenever they want and wont change it to fit your needs. First and last time i do business with them.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket (2219947) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user detriac
Pennsylvania
1 review
1 helpful vote
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October 30th, 2019
Verified purchase

Just the process of waiting for shipment that should be more speedy I haven't received items yet supposed to tomorrow it's been a little more than a week after process of application and giving down payment.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review! We're attending to your needs and always looking to improve our services to provide the best. We hope you'll enjoy your items and to continue this relationship in the future.

Thumbnail of user geneg24
Canada
1 review
0 helpful votes
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May 14th, 2017

Quite simply the easiest way to get what you need and be treated with some respect. I needed a Christmas gift for my son. Their TV/Xbox combo was perfect. I than still had enough to go back and get my a nice 58" TV. Reasonable payments make this company a delight to deal with. Thank you, Gene

Thumbnail of user garyn41
California
1 review
0 helpful votes
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April 27th, 2017

These's folks are amazing, they gave me a chance when nobody else would, Payment's to fit your budget, Iv bought lot's of stuff from these's folks. My desktop that i got from them is amazing, I will be buying my daughter one too soon. Love the price. I recommend everyone give them a try.

Thumbnail of user reedah
California
2 reviews
0 helpful votes
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July 10th, 2019
Verified purchase

My first purchase with MDG...
Although the process in my opinion was a bit lengthy I'm glad I had the patience.
Most importantly you guys make the items sold affordable.
Lastly the idea you gave me the option of monthly was much appreciated.
Have not received my mattress yet
But hoping for the best.

Thumbnail of user nikolak12
Nikola K. – MDG Rep

Hey Reeda, thank you so much for this amazing review. We are so happy to hear you are satisfied with the overall process and our services. We hope you will enjoy your new mattress.

Thumbnail of user agripinaa1
Illinois
1 review
0 helpful votes
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December 16th, 2019
Verified purchase

I received all my products fast once my payment posted and even earlier than scheduled through ups. Also I never expected to get approved for such a high line of credit but I did and I will definitely keep my account in good standing

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks so much! We're happy to hear that you're satisfied. We hope you'll enjoy your items and please let us know if we can help in the future.

Thumbnail of user raymondr87
Ohio
1 review
1 helpful vote
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September 6th, 2018
Verified purchase

Takes a little bit for them to verify everything, but they get it done. Shipping is quick, and you won't find better deals at rent a center or Aaron's. MDG is the best I've found to buy products, and the payments make them affordable.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you very much for your review. We work really hard to offer the best services in the best possible environment.

Thumbnail of user kevinu235
New York
1 review
0 helpful votes
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December 23rd, 2019
Verified purchase

Terrible service sat on hold somebody picked up and sat they would be right there waited for 10 mins nothing. I agreed to a Friday delivery between 9 and 1. Now I'm being told it's Monday between 9 and 1. Are you kidding me

Thumbnail of user derekg70
Kentucky
3 reviews
41 helpful votes
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May 15th, 2020

First off the customer service is horrible they do not speak English and they are very rude to anyone calling from the United states. Second they quote you one price and then add on extra intrest charges on there own. I am actually hiring a lawyer because of the illegal charges they decide to take. They take advantage of having your bank account by adding extra charges never quoted on the original purchase price.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for the review! We work really hard to offer the best service and we're so sorry to hear that we didn't hit the mark for you.
Interest is based on your credit assessment and different for everyone. The faster the balance decreases the less interest you pay. You can make extra payments, or pay in full anytime without the penalties. Furthermore, we take the payments directly from your account via pre-authorized payments and they follow the payment schedule you confirmed before shipping. Please reach us at 1-800-906-0976 x 340 and we'd be happy to provide you with full payment history from day one until now.

Thumbnail of user sherryh46
Canada
1 review
0 helpful votes
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April 25th, 2017

I am so happy with my computer. I received my products before the expected date of arrival. I would for sure buy more products from MDG again in the future. The people i talked to at mdg were very polite and helpful. I would recommend this company to anyone who needs a computer but cant pay the full amount up front, you get exactly what you order and i am thrilled also the payments are reasonable.

Thumbnail of user marcm58
Canada
1 review
1 helpful vote
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April 7th, 2017

Mdg is a great way to get things you want but can't afford right out of pocket. Its kind of like a rent to own but better. I have purchased a few things through MDG and have referred people whom have also purchased items. I will 99.9% purchase something new once my current purchases are paid in full. Mdg has a quick and easy process and gets even easier for returning customers. I highly recommend that if there is something you want but cant afford Mdg is the route to go.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cynthias94
California
1 review
1 helpful vote
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May 16th, 2017

I bought a 46" tv and a laptop. Getting approved was a very simple process. My payments are reasonable and anytime that I need help their customer service is excellent. I would absolutely buy through them again in the future.

Thumbnail of user melissac154
Canada
1 review
0 helpful votes
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April 26th, 2017

I absolutely love this place! No one is denied ever! Pay the loan back and gain better credit with them. I am a loyal customer, I have purchased a t. V, two cell phones, fridge, and stove from them. All with great low monthly payments. Customer service is fast and amazing. I would highly recommend them to anyone wanting to start out!

Thumbnail of user melissam268
Canada
1 review
1 helpful vote
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March 28th, 2018

Great company
Easy financing
Excellent customer service
Amazing customer support

They went above and beyond to help me with everything. I'm going to finance a reclining sofa set asap! Currently financing a laptop for school.

Everything is top notch. 10/10

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your feedback. We are very pleased to hear you had a wonderful experience with MDG.

Thumbnail of user jenniferc470
Canada
1 review
0 helpful votes
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May 18th, 2018
Verified purchase

The first bit of my dealing with Mdg was not that pleasant. There were some language barriers I think that prevented the sale from being smooth. In response to my review Mdg did take the time to look into and see what happened and went out of their way to show me they were sorry my experience was not the best. I would def recommend them to anyone due to the fact they follow up alone and want you to have a good experience!

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket ( 2192418) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user marka367
Canada
1 review
0 helpful votes
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February 18th, 2021
Verified purchase

I was talking to ur rep. Yesterday and they are supposed to email me agreement files to review and approve before my order goes through and I have received nothing even though he said it would be sent right away.

Thumbnail of user karlean
Canada
1 review
0 helpful votes
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April 24th, 2017

The customer service representatives are friendly and efficient. Even though there was a problem with one order the reps worked through it to satisfy and correct the issue promptly. We have placed multiple orders and will use the services again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jillz21
Canada
1 review
0 helpful votes
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September 25th, 2018
Verified purchase

Everything I ordered was exactly as I expected. It was an easy and smooth process. Shipping was on point. Products are great and function properly. I plan to purchase again with MDG. Thank you for a good online shopping experience.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

Thumbnail of user stanj17
California
2 reviews
1 helpful vote
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April 8th, 2017

My name is stan. My recent experience with MDG. I love the products that i ordered, they showed up a little slower than expected but not to much. The customer service reps. Have been very helpful with any issues that i had. Over all on a scale of 1-10 i give them a 10. As soon as i get my bill paid down i plan on ordering more products. I even convinced my wife to order from them.

Thumbnail of user taram144
Canada
1 review
0 helpful votes
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April 29th, 2019
Verified purchase

As an existing customer MDG has made it easy to order new product. Their financing department is easy to deal with but could work on communication a little better and in a more timely matter. Other than that I like using MDG for my computer products.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for being such a loyal customer! We're here for you anytime!

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

Company Representative

Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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