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    MDG

MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

See critical reviews

Reviews (5,388)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user lavellee
Texas
1 review
1 helpful vote
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January 7th, 2021

This company can CHANGE YOUR LIFE if utilized correctly. I see everyone complaining about prices and interest rates, but NO ONE is mentioning why we all came to this site to begin with... Poor credit. Of course you're going to pay more than the item is worth... How would MDG get any money out of this? Besides, the payments are so low bi-weekly/weekly, you don't even notice them coming out of your account! Just know it's going to take two-three years to pay it off if you don't put more towards your payments each time. I would recommend this site to anyone getting denied everywhere and genuinely trying to rebuild their credit... I salute MDG, was able to get my kids Nintendo Switches for Christmas. Sign up is simple and take two weeks or less to get everything setup. The faster you confirm your initial down payment (if needed) they expedite the shipping process and you get your stuff within 2-3 weeks... Recommend to any and everyone

Products used:
Nintendo Switch Lite bundle pack

Service
Value
Shipping
Quality
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Reading your review made our hearts full. Thank you for taking the time to write us this wonderful review. We do our best to provide outstanding service and it makes us happy to hear you had such an amazing experience. Looking forward to serving you again!

Thumbnail of user shelleyp36
Canada
1 review
0 helpful votes
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June 25th, 2018
Verified purchase

Great customer service very friendly, quick service once verification process has been completed. My product arrived four days after I received the verification notification. Will do business with the company again.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you! We are happy to hear

Thumbnail of user brandonr254
Canada
1 review
1 helpful vote
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May 13th, 2019
Verified purchase

I must say when I first saw an ad for MDG I was skeptical about applying because I have bad credit. But after talking with the reps and them describing what takes place and everything with the application it was actually really easy. It's so easy that I had ordered multiple things from them and shipping time is roughly a week. Do I recommend MDG for getting a great deal in awesome bundles? Absolutely!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much! Our goal is to make shopping affordable for everyone. We’re listening carefully to your feedback and providing the best service, to grow and improve.

Thumbnail of user stevens492
Virginia
1 review
0 helpful votes
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February 18th, 2021
Verified purchase

A big ordeal to go through to buy anything. Just got the computer, but even with DSL high speed internet, very slow and won't load any apps hardly at all, apps it does have cost if you keep after 30 days, it can't even load it's own virus protection I had to load Firefox to get anything to work Windows 10 is no good going to ask for a return label, it does have nice big screen and was easy to set up, all in one takes no space. I'll try few more days but my Lenovo small laptop is faster and works better.

Thumbnail of user lesseton680
Pennsylvania
1 review
1 helpful vote
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November 16th, 2023

I would have to say that this is one of the worst companies ever and would definitely not waste any time ordering anything from this company! I was a MDG customer for years was given a $1500.00 credit for purchases. I paid off my order which grew with major interest to $3000.00 that was paid in full. MDG kept texting and texting me about my credit application so I called and was immediately given another credit in the amount of $1900.00 I made a purchase of $1700.00 for a washer and dryer with a pending tracking order with a few seconds thereafter, I received an email stating that MDG denied my credit with an adverse action letter my credit score was over 600 so therefore, I would definitely rate MDG a 1star!

Thumbnail of user annedream
Marija R. – MDG Rep

We are sorry to hear that your experience with us was not the great one! We understand the importance of providing an excellent service to our customers, and we apologize for any inconvenience that this may have caused. There is a lot of information that may change over time and therefore may affect your Account status. Credit scores are not the only deciding factor in an application. If you would like a statement of specific reasons why your application was denied, let us know, so we can assist you further regarding this matter.

Thumbnail of user theresam60
Canada
1 review
1 helpful vote
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May 17th, 2017

As a customer, I found their website user friendly. The sales staff was very helpful and made my purchase easier than I had thought. I love the desktop computer and television with sound combination I have purchased. Great experience, I would purchase from them again.
T. Munroe

Thumbnail of user joesela
Canada
1 review
0 helpful votes
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May 10th, 2017

Since 2012 I've being buying things from MDG and always got a perfect service, delivery time frame. I've never had a problem with their products!
Thank you MDG for making my life easier to buy electronics

Thumbnail of user haleet
Michigan
1 review
1 helpful vote
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November 4th, 2019
Verified purchase

I just wish the shipping on my TV would have been faster it's almost I am sorry it will be almost a month after my order date. I'm not sure which order number this is but I place two orders but other than that it was great

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for taking the time to share your experience and for being our loyal customer. We're sorry if the shipping process left you with a negative experience. We've sent you an email with shipping details and tracking number so that you can follow up. If you need additional information you can give us a call at 1-800-906-0976 ext 352.

Thumbnail of user bc235
Canada
1 review
0 helpful votes
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June 16th, 2021
Verified purchase

Paid my balance last week, and today I was still charged a scheduled payment. Now it looks like I have to wait 5 days for that to clean before they process refund which will take another 5 days, I needed that money and now they have really left me in a bad position, all because I paid my balance off early

Tip for consumers:
After this experience I would never use again. You are better off just trying to save the money, or try to borrow from gopeer, far less interest rates

Products used:
TV and Couch

Service
Value
Shipping
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review and we are extremely sorry for the inconvenience, Brant! When your payment was deducted and processed, your balance was not paid in full. We will review the account and as soon as we receive bank confirmation, the additional payment will be refunded. If there is anything else, please call us at 1-800-906-0976 x 370.

Thumbnail of user phillipb113
Missouri
1 review
2 helpful votes
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June 5th, 2019

Was approved for $1,000 credit. After providing my banking account # and routing #, now they need prior paycheck stubs? Information was submitted yet still no acknowledgement of it. For me MDG has been a joke. Now I have other issues with them having my banking information.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the feedback! It looks like the agents simply required some additional information. We do this for security purposes and there is a reason behind every request. Income needs to be verified so that we can set up a customized payment plan with the customer, and our terms and conditions state that we may ask for more detail at any time. We have been in business for many years, and just recently celebrated our 28th anniversary. Information is not requested with the intent to cause such frustrations, and we do apologize. Please understand that we are an online only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person.

Thumbnail of user sharons221
Canada
2 reviews
0 helpful votes
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May 15th, 2017

I have been buying electronics from MDG for 5 yrs now. A laptop, 2 tablets, a home theatre an XBox One, phones and a couple of tv's. I have never had any problems with any of my purchases. The customer service is first rate. Professional, friendly and always willing to help. They are an amazing company to do business with. I will continue to do business with them in the future.

Thumbnail of user johannew
Canada
1 review
0 helpful votes
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April 5th, 2017

Everything that I have bought from MDG is very good quality. The products are a little expensive, but they make it possible to be happy with what you buy, and with an awesome payment plan. I like it that you can pay your balance off sooner, or defer a payment if necessary. I have bought quite a few things since 2005, and I'm very happy. I will be definitely buying again

Thumbnail of user kristinn35
Pennsylvania
1 review
0 helpful votes
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January 10th, 2020
Verified purchase

To even get my order to ship it took almost a week they kept sending me in a circle making me send them different paperwork and by the time it actually did ship the delivery date was literally 2 weeks later and by then another payment was due two days later. I don't recommend these people

Service
Shipping
Thumbnail of user johns1770
North Dakota
1 review
0 helpful votes
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May 22nd, 2017

The process seemed long to get approved but once that was done I had my products very quickly. I have had to change and even move my payments and with just a quick phone call this was done so easily. I even forgot to put my payment in the account I use for them and called them right away and they did not charge me a returned check fee. Look forward to working with them again! I would give them 10 stars if I could!

Thumbnail of user albertp36
California
1 review
0 helpful votes
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April 27th, 2017

For those of us with credit issues, (who doesn't have them) MDG is the best. As long as you have a job, you can pretty much get approved. I got a great laptop, a couple of years ago, and I just got another one. Payments are easy, if you get stuck in a bind, customer service (Finance) are very accommodating, and understanding. Products are great, prices are affordable, and it's all name brand. GREAT Company

Thumbnail of user iang51
Canada
1 review
0 helpful votes
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May 10th, 2017

Hi there my name is Ian, and I have been a long time customer of MDG. The first time I bought something from them all they sold were computers believe it or not. Now I have made several more purchases ranging from TV to a kitchen stove. I am very satisfied with their service and customer care. I would definitely and have already refer anyone who wants to build their credit or just to buy yourself a toy lol I know I plan on making several more purchases...

Thumbnail of user lorim99
Arizona
1 review
0 helpful votes
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May 9th, 2017

We bought our desktop computers from MDG about 2 years ago. We have enjoyed the service so much that we just bought a Microsoft Surface from them too! Their customer service is very good and they even held the Surface for me while I finished all of my paperwork, when it actually sold out on the site!

Service
Value
Shipping
Quality
Thumbnail of user da29284
Canada
1 review
0 helpful votes
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April 7th, 2017

I've been dealing with MDG for 5 years now. I can always find what I want quickly on their website www.mdg.ca, and my sales rep has always been able to answer all of my questions. My orders have always been processed quickly, and shipped fast. I've never had any problems with any of the products that I've ordered. I've made 7 purchases from MDG, and I know that I'll be buying more stuff soon. I've recommended MDG to friends and co-workers who've made purchases without any issues.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimberlyj89
West Virginia
1 review
0 helpful votes
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June 28th, 2018
Verified purchase

To be a buy now pay later setup, they want entirely too much information. Also to change your address a copy of a lease is required, when I am placing an order. So I don't want to pay for something that is going to someone else. Lose the extra requirements. If I am an existing customer, why do I have to send in income verification again.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket (2199467) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user rebeccar165
Canada
1 review
0 helpful votes
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May 18th, 2018
Verified purchase

I emailed to have an external hard drive added to the order and never received a response. It would be nice to pick the game with the PlayStation bundle especially for people who don't play games like uncharted
It would also be nice to have better response time. Service was overall good but in some area's could be improved.
Thank you

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review.

The fastest way to get a reply is to contact us at 1-800-906-0976 ext 352. You can also send us an email to support@mdg.ca, message us on facebook or site jabber and we normally reply within 24-48 hours.

Thumbnail of user kaitlyng13
Canada
1 review
0 helpful votes
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August 30th, 2018
Verified purchase

The customer service was great, really makes you feel like a valued customer and the wait times to get to your assigned agent was phenomenal, they do not waste more time than needed and are very easy to work with. Would highly recommend.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review, we are delighted to hear.

Thumbnail of user michaelh754
Louisiana
1 review
1 helpful vote
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May 14th, 2018
Verified purchase

I have been dealing with this company for 2 months almost and still waiting for my purchase. We agreed to take the payment out of my saving account they took it and then later decided it needed to be through my checking. So they had to refund that account it took a week then changed accounts and it took another 4 days they asked for a copy of my cable bill for address verification then said it wasnt good enough then asked for another bill and we went in circles for days. Finally everything re approved took 2 weeks to get authorization and I'm just now waiting for purchase that pro ably is gonna cost me triple what it costs

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review.

Your order was shipped and tracking number has been emailed to you.

Thumbnail of user cynf
Canada
1 review
0 helpful votes
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April 21st, 2017

I know everybody said you will paid more, but if you doesn't have credit anywhere and no body want give you a chance MDG give you one! Very nice customer service, and fast shipping. I'm really happy with them and my big TV!

Thumbnail of user matthewb405
Canada
1 review
1 helpful vote
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April 9th, 2019
Verified purchase

MDG got me the product I needed and quickly. It's much appreciated. Especially since my hobby is gaming and my old tv literally blew up, I only had to wait a couple of days to jump back into the action. Quick and painless.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback, we are happy to hear you had a great experience.

Thumbnail of user maxinem26
Canada
1 review
0 helpful votes
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July 8th, 2019
Verified purchase

The MDG staff are very helpful and kind. They were easy to understand when I was filling out an application and needed help. For the most part you can give them a call and their there to assist you right away. Very pleased

Thumbnail of user nikolak12
Nikola K. – MDG Rep

Hey Maxine. Thank you so much.We are so happy to see that everything went easy. We are truly grateful to you for choosing us as your service provider and giving us the opportunity to grow.

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

Company Representative

Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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